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uPRO....Anyone seen this latest entry in the GPS wars?

mrbmrb Advanced Members Posts: 506
http://www.uprogps.com/



Check it out....Pretty heady stuff



From their site:



There's certainly no shortage of GPS devices out there to aid your golf game, but the folks at uPlay seem to think they've got one to beat 'em all, with them even going so far as to tout their new uPro device as the "iPhone of golf GPS technology." Exactly what earns it that designation, we're not sure, but the device will let golfers determine the distance to holes from their current location, and give them aerial photography, video flyovers, and details on course hazards, among other things. No word on a price or release date just yet, it seems, but we'd expect those details to be revealed when uPlay shows off the device at the 2008 PGA Show that gets underway in Orlando on January 16th.
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Comments

  • TrxjwTrxjw Members Posts: 298
    Yeah just saw that on engadget. Eager to hear more about it at the product show this year.
  • EJ MacEJ Mac Getting Closer Advanced Members Posts: 3,019
    I'm definitely foaming at the mouth that thing is the new must have club for my bag.
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  • HammerTM24HammerTM24 Advanced Members Posts: 848
    $399 - not bad - much cooler than Sky Caddy IMO.
  • NPVWhizNPVWhiz Advanced Members Posts: 1,976
    It looks like an interesting product, but I went to their website and checked a few thing out...and there way one thing that bothered me.



    In their "News" section, they say that the device "made the cover of Golfweek", and the have a link to an "article" in Golfweek. On the Home Page, on the lower left, they tout " See UPro on the cover of Golfweek. Read Article."



    But if you pull up the "article", you find a note that says "This cover wrap accompanies a limited number of subscriptions to the retail golf industry". The cover is marked "Advertisement", and the article that accompanies it isn't an article by Golfweek, but a "Special Advertising" article most likely written by the company.



    More honestly, they should have said "See our ad in Golfweek!"





    For some reason, this type of thing really bugs me. The website gives the impression that Golfweek thought the product was so great that it belonged on the cover...but then you realize it's not really the cover of Golfweek...just an ad that looks like the cover of Golfweek.



    Does anyone else think this is a little disingenuous?



    Does it make you think that maybe the rest of the information might be less than accurate as well? I've frequently found that outfits which "oversell" and exaggerate or mislead in their promotional material rarely deliver a quality product.



    I have no knowledge of this one way or the other, but I just thought it was a bit of a mischaracterization. I don't have a dog in the fight either...don't own or use a laser or GPS.
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  • MudMud The plural of anecdote is not data Advanced Members Posts: 325
    For some reason, this type of thing really bugs me. The website gives the impression that Golfweek thought the product was so great that it belonged on the cover...but then you realize it's not really the cover of Golfweek...just an ad that looks like the cover of Golfweek.



    Does anyone else think this is a little disingenuous?




    Um, yes.





    The technology looks cool, so let's hope that this is a mistake and not an indicator of the company's integrity.
  • withdrewwithdrew Unregistered Posts: 2,107
    edited February 2008
    Looks pretty cool. Where does this fall with respect to the rules? Satellite photos? Very interesting.



    FYI:

    I read HERE that Apple was going to release a software developers kit, I guess that means more legitimate third party software would be soon available. A golf GPS or score/stat keeping application would be pretty sweet, no?
  • myndcraftmyndcraft Advanced Members Posts: 425
    Could anyone find any info on their pricing structure? I read their faq and they skirted around the question.
  • guit80guit80 Members Posts: 64
    Could anyone find any info on their pricing structure? I read their faq and they skirted around the question.



    under their "products" tab it has a price of $399.99
  • snuggyph1snuggyph1 Advanced Members Posts: 157 ✭✭
    For me, the determining factor would be the number of courses in my area that are mapped.
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  • rrkmanrrkman Advanced Members Posts: 1,182
    Looking at the site, it looks like you have to buy the courses...any find how much a course will cost?



    I just got an SG3 from Santa so it would be awhile before a new GPS device shows up but it did look pretty nice.
  • myndcraftmyndcraft Advanced Members Posts: 425
    guit80 wrote on Feb 28 2008, 10:03 AM:
    Could anyone find any info on their pricing structure? I read their faq and they skirted around the question.



    under their "products" tab it has a price of $399.99




    Sorry I should have been more clear. I was referring to the pricing structures for course maps/info. The unit is 399 and comes with one course download After that you need to buy additional courses and they come into versions regular and pro. I would assume the Pro to cost more, but Im curious what the cost for even just the regular will be.



    They make mention all over about how you don't have to spend $40 a year for a subscription, but if you play a lot of course I could see you spending more than that on the downloads. I highly doubt we are talking iTunes style 99 cent maps.
  • BankerGolferBankerGolfer Members Posts: 575
    You know the saying about if something's too good to be true, it probably is? It applies here with this product....



    In other words, I'll believe it when i see it.
  • myndcraftmyndcraft Advanced Members Posts: 425
    edited February 2008
    Well just because something wasn't built with the SDK doesn't make it less legitimate in my eyes. In fact if you have a jailbroken iPhone there is a decent golf scoring application I have used. I will agree though that something much nicer will come when the SDK is released.



    As for using it like a SkyCady or something I wouldn't count on it. The iPhone does not have GPS built in so it would have to be an external device. Yes you can do triangulation, but there aren't enough cell towers in enough locations to make it worthwhile.
  • Ghost_OrchidGhost_Orchid Golf Junkie Advanced Members Posts: 2,062 ✭✭
    I checked their website too...the product looks cool..except for buying maps...they dont say how much per map.
  • EJ MacEJ Mac Getting Closer Advanced Members Posts: 3,019
    Thanks guy for all the insight and info I will wait on this one to see what comes in the following months.
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  • kkhenderkkhender Members Posts: 2
    http://www.uprogps.com/faq/product/



    On their faq, it looks like it is $2 for a basic course download and $10 for a pro download. They are supposed to have 3K courses initially. It would be nice if you could make your own coursemaps with google earth. It sounds like they have a provision for manually walking your course and programming the key points. I wonder if you can make requests for certain courses to be added... I was thinking about upgrading my SG2 to an SG5 or maybe a sureshot (I like the GIR/fairways hit/scoring feature), but I think I'll wait until I can test drive a upro.
  • Taylormadematt Taylormadematt Advanced Members Posts: 790
    We already have one here in the uk which is very simular, it brings up the actual picture of the hole and you can zoom in to see hazards and doglegs etc. you then revert back to the original screen to get the yardage information, looks real good, but not sure if i'd get due to the fact if it went wrong it could be costly
  • GscoGsco Members Posts: 153
    Hmmm....



    Is the uPro™ compatible with Macs?

    Yes, the uPro™ does work with Macs.
  • Falang_GolferFalang_Golfer Advanced Members Posts: 919
    FYI,



    I emailed the uPro folks a lot and got a few answers from them.



    1) They have a 4 day guarantee to map your home course if you buy a unit. Only applies to the US (strike 1 for me). I am not sure if this is the pro mode or regular mode, I would hope pro mode.



    2) You cannot map your own course right now (will be a free software update in the summer sometime). Strike 2!



    3) They will have scoring and stats features but again sometime in the summer (and for a fee!!). Strike 2.5



    4) You cannot search for courses on their website. Strike 3!! If I can't map my own and can't see if my course is there, I could be carrying around a brick with only the comfort that my home course will be there.



    5) You cannot transfer courses to your friends. I understand this but kind of annoying if your buddies play the same course. $10 each for a league for example gets old.



    I had very high hopes for this unit but it just does not seem ready right now. In the summer this may be the hottest thing out there. I was ready to plunk down my money if you could map your own course now (as they said basic mode only) or they would have mapped mine out of country. This does seem to be the future though, with being able to pick points on the whole course.
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  • myndcraftmyndcraft Advanced Members Posts: 425
    edited March 2008
    It appears that this is now shipping so has anyone had a chance to play with one yet? Right now I'm debating between a Sureshot and this so would love some more feedback.



    Also just checked their site and in regards to some issues above.



    #2 - According to the Product FAQ you can map your own course



    #4 - The search link is on their site, but currently under development
  • GxgolferGxgolfer Site Founder & Co-Owner Rules Official Posts: 26,167 mod
    edited March 2008
    I talked to them the other day as well. They said they will be using a purchased credit system. So the more "credits" you buy, the more courses you can download. Also, you can keep them forever in your profile that you setup on their site. Still seems a bit steep and they don't have any units for review at the moment. I am curious of the battery life in realtime because of the graphics involved.
    Post edited by Unknown User on
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  • myndcraftmyndcraft Advanced Members Posts: 425
    Thats some good info GX, I hope you guys can score a review unit when they are available!
  • DavidRDavidR Advanced Members Posts: 1,582
    Looks like they came to the market a bit prematurely with this product. Maybe this time next year it will be ready to go. They still have quite a bit of work to do from what I can see.
  • DemolitionManDemolitionMan It�s not a hill, it�s a mountain...As you start out the clim Members Posts: 3,874
    I saw the product in action in Orlando and it was awesome. The fly over videos of the hole were cool and the fact you could measure any distance between two points on the color screen. It's a great design, better than any other GPS device I have seen. But the downside....price. It is too much. $399 + $10 per course! They need to come up with a subscription or package deal. Being in NorCal, I easily would like to have 20+ courses at my disposal just in my immediate area...but I am not going to pay $200 just for course files.



    My biggest concern would be if they have enough money to keep the doors open long enough to lower the prices and make better numbers on sales because at $399/$10 they won't be able to sell enough to pay bills.
  • agoodgolferagoodgolfer Charter Members Posts: 742
    DemolitionMan wrote on Mar 27 2008, 01:57 PM:
    I saw the product in action in Orlando and it was awesome. The fly over videos of the hole were cool and the fact you could measure any distance between two points on the color screen. It's a great design, better than any other GPS device I have seen. But the downside....price. It is too much. $399 + $10 per course! They need to come up with a subscription or package deal. Being in NorCal, I easily would like to have 20+ courses at my disposal just in my immediate area...but I am not going to pay $200 just for course files.



    My biggest concern would be if they have enough money to keep the doors open long enough to lower the prices and make better numbers on sales because at $399/$10 they won't be able to sell enough to pay bills.




    Did you have hands on?



    What kind of quality was the fly over? I'm just wondering if its a aerial photo or if its a 3d rendering of some sort?



    They also make mention to the combination of "laser and GPS" accuracy but I cant imagine how that would be done - my guess is its a play on words, and borderline false advertising. From the demo it looks like they're calling the point to point measurement using the software as laser measurement.



    10 dollars is a hefty price, especially since I cant imagine there is much behind making each of the courses. Its some simple digitizing of a aerial photo.



    I still wont get on the GPS bandwagon though - its insane to think of them as accurate.
  • phil75070phil75070 Advanced Members Posts: 1,888 ✭✭
    myndcraft wrote on Mar 27 2008, 10:34 AM:
    It appears that this is now shipping so has anyone had a chance to play with one yet? Right now I'm debating between a Sureshot and this so would love some more feedback.



    Also just checked their site and in regards to some issues above.



    #2 - According to the Product FAQ you can map your own course



    #4 - The search link is on their site, but currently under development




    I, too, was intrigued by the SureShot as a possible replacement for my SkyGolf SG2. I ultimately went with the Golf Guru. It has something similar to the Intelligreen feature and, if you want, you can keep your score and basic stats (FIR, GIR, # of Putts). One big difference is that it does not have a color screen but the price is right, $249 and no subscription fees until January 2011. It is US made and sold and customer service has been a dream!
  • philfan316philfan316 Members Posts: 803
    I have a pocket pc and I use Golfwits. It is basically taking a course yardage book and making it interactive. No GPS, but it is pretty good. This uPro thing looks sweet because it is like having the course yardage book, with GPS.
  • agoodgolferagoodgolfer Charter Members Posts: 742
    edited March 2008
    philfan316 wrote on Mar 28 2008, 06:09 PM:
    I have a pocket pc and I use Golfwits. It is basically taking a course yardage book and making it interactive. No GPS, but it is pretty good. This uPro thing looks sweet because it is like having the course yardage book, with GPS.


    t

    Is there software that works on a PPC and is GPS enabled? The UI for upro does look nice, but I cant imagine spending that much on a unit - especially when I already own a PPC with integrated GPS.
    Post edited by Unknown User on
  • GscoGsco Members Posts: 153
    Here is their price list.



    Course Download Price List

    ProMode™ Download

    # of Courses Cost of Package

    1 $10.00

    5 $40.00

    10 $60.00

    20 $80.00

    50 $120.00

    BasicMode™ Download

    # of Courses Cost of Package

    3 $10.00

    15 $40.00

    30 $60.00

    60 $80.00

    150 $120.00
  • kkhenderkkhender Members Posts: 2
    I have intelligolf for my Dell Axim PPC that I use with a bluetooth GPS unit. I has pretty good scorekeeping features and GPS. I have thought about buying a PPC with bulit-in gps to make it more seamless. It works OK except in the TN heat of August. Not too many courses mapped for GPS, but you can map your own with google earth (time consuming) and by walking the course. I also have skycaddie (SG2), which is probably more user friendly. I am excited about upro, but await some 1st hand use reports.
  • tee1up2tee1up2 Members Posts: 1
    Do you think the uPro GPS will be the next best thing to have in the bag? I like It. Saw it at the PGA show and I was sold.
  • spacedustspacedust Advanced Members Posts: 132
    edited April 2008
    NPVWhiz wrote on Feb 28 2008, 09:54 AM:
    It looks like an interesting product, but I went to their website and checked a few thing out...and there way one thing that bothered me.



    In their "News" section, they say that the device "made the cover of Golfweek", and the have a link to an "article" in Golfweek. On the Home Page, on the lower left, they tout " See UPro on the cover of Golfweek. Read Article."



    But if you pull up the "article", you find a note that says "This cover wrap accompanies a limited number of subscriptions to the retail golf industry". The cover is marked "Advertisement", and the article that accompanies it isn't an article by Golfweek, but a "Special Advertising" article most likely written by the company.



    More honestly, they should have said "See our ad in Golfweek!"





    For some reason, this type of thing really bugs me. The website gives the impression that Golfweek thought the product was so great that it belonged on the cover...but then you realize it's not really the cover of Golfweek...just an ad that looks like the cover of Golfweek.



    Does anyone else think this is a little disingenuous?



    Does it make you think that maybe the rest of the information might be less than accurate as well? I've frequently found that outfits which "oversell" and exaggerate or mislead in their promotional material rarely deliver a quality product.



    I have no knowledge of this one way or the other, but I just thought it was a bit of a mischaracterization. I don't have a dog in the fight either...don't own or use a laser or GPS.






    you're right. this does seem shady. to pay for and "buy" an advertisement on the cover of a magazine and then make it seem as being something the magazine recognizes the product on its own. Marketing, lets hope it doesn't have anything to do with the engineers that designed the unit.



    this is disengenuous. but i think it more of their marketing dept. and usually marketing doesn't have a clue about the actual product, they are just told to "hype" up and "sell" the thing.



    same with the skycaddie, they said if anyone loses it they can disable it. but thats not true. someone lost it and skycaddie says it will still work but they can't download new courses from the site. but the unit will still work and they can map their own courses. a lot of dissappointed/frustrated skycaddie owners out there.



    i have the golfguru, just received it haven't even played with it yet. cause the courses i play aren't in the database yet. i don't have 3 hours or so to go out and map my own course. when i have 3 or more hours, i want to play golf not driving around the course mapping it.



    their customer service is very good and responsive. they said they can map it. its been almost a week. so we'll see.



    i'm going to check out the UPROGPS. the website and the unit looks really nice. image/clapping.gif' class='bbc_emoticon' alt=':russian_roulette:' />



    their website says if you're not happy with it, you get to return it. although they charge 20% restocking fee.

    each new course will cost 10 bucks- ouch! if you travel sometimes and play a course only once, to use this it costs 10 bucks? this can easily cost's someone couple hundred dollars a year or more. ouch!! membership would be cheaper in this case.



    they said similar to cellphone durability= translation (don't get this thing wet) if it starts sprinkling when you're playing golf- put it in a ziplock bag!



    customer service? have to wait and see.



    very nice looking unit. but the pay per course is expensive and not all courses are listed.



    i just called them. they are taking pre-orders and will ship in May sometime.



    i asked them if they are releasing a limited number. they said no. so why pre-order? if you can just buy it when it comes out.



    i'll wait a couple of months and read the reviews before buying this. - looks good. but they have to lower the price of the course download.
    Post edited by Unknown User on
  • NeverSatisfiedNeverSatisfied Members Posts: 11
    I researched the uPro this morning and the GPS device had a number of interesting feature. The uPro can be used in BasicMode or ProMode and the courses purchased in that mode have a different cost. The BasicMode has similar functionality to all the other GPS devices on the market and courses cost $2.00 each. The ProMode is why people will buy this product, you get one free download and all additional courses cost $10.00 each to download. There are packages available for BasicMode and ProMode downloads. For example, $40 will allows you to download 5 ProMode courses or 15 BasicMode courses (this pricing might be incorrect for BasicMode as this is more expensive than buying the courses individually).



    uPro expects people to use their free download for their home (primary) course. If your home course is not available, you can request uPro to map the course and it will be completed in four business days. Of course, the course must have the imagery (satellite, aerial photography etc.) that meets their quality standards to produce the course in ProMode. If not, then the course could be mapped in Basic mode (but maybe not in four business days) and you would have to pay for the download or you can map the course yourself. You would then select a different ProMode course as your free download.



    ProMode has what uPro calls a Smartview that gives you an overhead shot of the hole that you are aiming at from your current position up to the green. Anypoint is then used to allows you to select a target and measure the distance from your position to that particular target or the pin on the green. uPro calls these two features a combination of GPS and laser rangefinder in one unit.



    The GPS unit is in color and costs $399.00. There will be additional software available in the future to allow the unit to use voice commands and keep statistics. However, there will be a cost for each of these upgrades. You can find all of this information at www.uprogps.com.
  • GscoGsco Members Posts: 153
    Supposed to be shipping first week of May. They have courses up, but doesn't seem there will be a whole lot of courses available initially. Can't wait to see this thing in action, though.
  • rliujrrliujr Members Posts: 22
    I saw the item being advertised in the TGW catalog. While I'll be the first one to admit to being a gadget junkie, I'm not sure about this product. The pictures seemed too good to be true. Besides, I have a SkyCaddie SG5 and just absolutely love it. Don't think I'll be purchasing this novel product anytime soon but ya never know! image/biggrin.png' class='bbc_emoticon' alt=':wacko:' />
  • planerunnerplanerunner Members Posts: 2
    My pro has sold quite a few SkyCaddie devices. But he saw the uPro at Orlando and did not order any S.C. for 2008. Talked with him last night and he expects a couple of uPRO in next week. He is really impressed with it and has seen an additional on course demo since Orlando. One issue raised on here is the course pricing; ironically, that's the biggest complaint my S.C. user friends have. With the exception of one guy who really travels, they are irked by a $30-50 annual fee when they only have 5-8 courses loaded. Do the math!-- in 2 years you've paid for 10 Pro-level downloads. Or if you want apple-to-apples; you can get 25 basic downloads. Be real! If I am going to play Troon North or Bay Hill; I want to full Kahuna graphics. If I am in a charity scramble at a local goat ranch; i'll load it for 2 bucks. I really feel uPRO is doing it the right way. I am glad I have held off pulling the trigger on a GPS-- but I'll jump on a uPRO.
  • blade_manblade_man Members Posts: 2,586
    NPVWhiz wrote on Feb 28 2008, 10:54 AM:
    It looks like an interesting product, but I went to their website and checked a few thing out...and there way one thing that bothered me.



    In their "News" section, they say that the device "made the cover of Golfweek", and the have a link to an "article" in Golfweek. On the Home Page, on the lower left, they tout " See UPro on the cover of Golfweek. Read Article."



    But if you pull up the "article", you find a note that says "This cover wrap accompanies a limited number of subscriptions to the retail golf industry". The cover is marked "Advertisement", and the article that accompanies it isn't an article by Golfweek, but a "Special Advertising" article most likely written by the company.



    More honestly, they should have said "See our ad in Golfweek!"





    For some reason, this type of thing really bugs me. The website gives the impression that Golfweek thought the product was so great that it belonged on the cover...but then you realize it's not really the cover of Golfweek...just an ad that looks like the cover of Golfweek.



    Does anyone else think this is a little disingenuous?



    Does it make you think that maybe the rest of the information might be less than accurate as well? I've frequently found that outfits which "oversell" and exaggerate or mislead in their promotional material rarely deliver a quality product.



    I have no knowledge of this one way or the other, but I just thought it was a bit of a mischaracterization. I don't have a dog in the fight either...don't own or use a laser or GPS.




    Agreed! I have a sub to golfweek and starting looking to find that one! Then looked a little closer to discover what you did, it sucks and makes me wonder about this type of "advertising" makes me think of when I opened a new business got a letter from "who's who!" in my industry wanting me to pay to be listed, yea right!
  • Bomb and GougeBomb and Gouge Advanced Members Posts: 2,533
    edited April 2008
    I have an SG5 and couldn't be happier...but I'd love to see this thing in action.



    You have to purchase the belt clip separately? I just clip my SG5 on my golf bag and slide it out when I need to press buttons. I have a feeling this is going to be a big plastic harness-type clip like the cell-phone ones.
  • PhocusPhocus Advanced Members Posts: 169
    Pretty impressive if this works as advertised. If not, I think this is what the future holds. I wonder if you could view the course while at home and plan a strategy by using the point-to-point measurement feature.
  • planerunnerplanerunner Members Posts: 2
    You bet. My guy watched his son play a tourney in Fla. with a uPRO and was able to calculate driving distance. You could even watch a PGA event and use the cursor to cal. approx distances off of TV. You would need a reference point of course, like a trap or some trees. Pretty cool.
  • Bomb and GougeBomb and Gouge Advanced Members Posts: 2,533
    Phocus wrote on May 1 2008, 08:59 AM:
    I wonder if you could view the course while at home and plan a strategy by using the point-to-point measurement feature.






    It wouldn't be accurate at all.
  • newportbeachnewportbeach Advanced Members Posts: 3,494 ✭✭
    Please post reviews when you try one I'm very interested in these.
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    We are not now that strength which in old days
    Moved earth and heaven, that which we are, we are;
    One equal temper of heroic hearts,
    Made weak by time and fate, but strong in will
    To strive, to seek, to find, and not to yield.
    - Lord Tennyson
  • Bombn Bombn ClubWRX Charter Members Posts: 594
    edited May 2008
    Well I order a uPro through their website on Tuesday night - only to get to the very end and it said not shipping yet.



    I then sent them a note on Wednesday morning asking when the units will actually ship.



    I have heard nothing back yet = so far customer service is terrible. image/black eye.gif' class='bbc_emoticon' alt=':yes:' />
    Post edited by Unknown User on
  • RickvetteRickvette Members Posts: 12
    I ordered one in April. Said it would be shipped by the end of the month. Just got an email stating they are being shipped out on May 19th.
  • sfigginssfiggins Advanced Members Posts: 397 ✭✭
    edited May 2008
    I'm not buying this one for a year or so, but this technology is very exciting. Unfortunately these guys want to ding the customer for just about every little thing including a wall charger. In their earlier lives the owners must have owned a country club.
  • balata7272balata7272 Members Posts: 25
    I too ordered one through the website at the end of April assuming it was be shipped immediately but then was notified that it won't be shipped until May 9. I was irritated but I understand things happen. Then a few days later I got an email saying that there was a delay and the product won't be shipped until May 19th. By this time I was pretty fed up waiting for a unproven GPS unit that seemed to be kind of expensive and decided I'll just go to the local store and buy a GPS system there. Instant gradification.

    So I decided to call the number listed in the letter, yeah the number was disconnected, then through some investigation I found another number in tiny font listed on the top right hand corner of the emailed letter. I called them and asked for Candice in customer service as the letter instructed me to if I had any questions or concerns. She wasn't around, I told the gentleman that answered the phone that I wanted to cancel the order because of the delays he said only Candice can cancel the order for me and she's not here right now. I said are you serious, only she can do this? He said yes, if you leave your name and number I will have her call you back ASAP. I did but guess what no one called me back, so two days later I called back again and the same thing happened but this time the excuse was that she was in a meeting and couldn't take the call, left my name and number again but still no call back.

    I feel if this is the type of customer service this is provided now what can I expect 6 months down the line? Will they even be in business, what happens if I have a problem a year from now? Will I get a nice kick in the balls for bothering them with questions?
  • Bombn Bombn ClubWRX Charter Members Posts: 594
    I still haven't heard anything from uPro. Not good.



    Could be:

    A) They have so much demand they don't even have time to respond.

    b) They don't care about their customers at all.



    I fully intend to use their "Performance Guarantee" and ship it back if it doesn't cut the mustard.
  • uhitithowfaruhitithowfar Unregistered Posts: 1
    edited May 2008
    Being a member of the uPlay Customer Support Department, I wanted to take an opportunity to respond to some of the comments I've been reading about uPlay and the customer service. First, this small disclaimer. This is a personal account, so please direct all customer service requests and/or issues to the uPlay contact information provide at the bottom of this note.



    uPlay is a new company. As such there are growing pains. While any new company would hope that those pains are small, they certainly don't want them reflected in their customer service. However, from the founders on down, customer support is one of the highest priorities. The golf industry is hard enough to succeed in without creating your own negative company image. This company is literally working around the clock to get the device to market. While there has been a bump in the initial release date, it was felt that was better than sending out units that were not ready for market.



    Regardless, we are working diligently to respond to all phone calls and emails received. The email that went out announcing the change in shipping dates did unfortunately have a bad telephone number. The "spell checker" didn't catch the wrong number, and in this case, neither did the human beings involved.



    So while there may have been some missed emails and perhaps some miscommunications on phone calls, I can guarantee that we are doing everything we can to respond to requests and inquiries about the product and provide customers with assistance regarding their orders. While we do not have access to the sales/order system, we can certainly assist in getting information to the sales department.



    Here is our contact information. We look forward to providing you with outstanding service. For those individuals on this thread who have had a less-than-satisfactory experience, I encourage you to contact us. We certainly will be happy to rectify that if possible.



    The expected ship date is May 19th.



    website: www.uprogps.com

    email: [email protected]

    Direct link to our Course Search: http://coursefinder.uprogps.com/

    Customer Support Toll Free phone: 888-358-5788

    uPlay Toll Free Phone: 888-850-0950, Support is option 3
    Post edited by Unknown User on
  • GscoGsco Members Posts: 153
    edited May 2008
    I can understand that.



    Is it still planned for next week?



    That's what I thought. A little birdie told me those who ordered will be receiving emails extending the release.
    Post edited by Unknown User on
  • cardinalcardinal Members Posts: 51
    Well...I'm in the market for my first GPS unit. I always thought these things were just another gadget for golfers to spend more money on. Oh, was I wrong.



    My only on course experience with any GPS unit was the SkyCaddie SG4. I viewed the uPro on a driving range and was able to view the first hole in Pro and Basic modes. I recently played with a friend a few weeks ago, SG4, and was amazed with the ease of use for these units. It helped the pace of play, etc.



    The uPro was a very nice device. Very easy to use. The Pro mode fly over was a great feature. The only major drawback was the screen was VERY difficult to view in the sun. You need the shade of a golf cart or your hand. Not sure if this is a common feature with GPS units because the day we played with the SG4, it was cloudy. I need to ask my friend who owned the SG4 if he has problems or someone else here my enlighten me on this subject. The video picture quality was nice but not great. We need to be realistic here because they haven't created the technology for high quality video at that size yet. The unit I saw also had some wear on it. The unit did not seem very durable based upon the amount of scratches on the edges and paint. It may be the fact it was a unit many people handle or durability. In my opinion, it was durability because of a non-durable finish and plastic edges.



    The Basic mode of the uPro was similar to SkyCaddie and probably all other units as well.



    Summary...I was not impressed with this unit because of durability, picture quality in Pro mode and screen viewing in the sun. My experience with GPS units is minimal and I may run in to these problems elsewhere or I may not. I do believe these units should be very durable at the prices they are asking for them. I guess this limits my choices however I want something I do not have to baby. I want to use it.



    Michael
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