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Why won't people leave feedback?


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In my experience most people just need a friendly reminder PM and then they will leave feedback. It is an easy thing to forget to do, I know I've been guilty of it from time to time.

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I've forgotten a couple of times and was glad to get a reminder. I've sent plenty of reminders also. Probably works about 50% of the time.

 

And I'd guess that 50% is a pretty good estimate for the number of transactions I've done that have had feedback left. Does that number sound about right for others?


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I've had similar issues with this as well. I always send a reminder if it's been a few days since they've received the package. I think the biggest problem is you can't do it from the app, and that's probably what most people use now days.

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Don't be surprised if you don't get what you want if you are unwilling to ask for it. Feedback, sex, deals, etc. There's a right way and a wrong way to ask for each of those things, but if you're counting on people to act in YOUR best interest without your active participation, it will be a lifetime of disappointment.

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Sorry. I don't mean to offend and certainly don't want to start a war of words but using an Ap is no excuse. It is I credibly easy to go to a computer and leave feedback. As for the reminder, if you do someone a favor do you call and ask for a "thank you" ? Just like in real life, there are unspoken rules people should behave by and not have to be reminded..

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You just log on to the site on your mobile phone and "view full site". It's just like doing it on a desktop.

I've just purchased a new phone and cannot find the "view full site" anywhere. I could do it on my older phone but it's gone now...

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It's still there. Go to a section like forums and tap thr boxes in the upper right. It will allow you to log in.

I'm logged in. When I tap upper right all I get are refresh or subscribe options.

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Just remind them, it probably slipped their mind. In fact, I just left feedback for 2 itens I bought a few months ago!

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I work in retail. The % of customers who leave feedback is miniscule. Unless their service was really good or really bad. Part of the problem is we can't "encourage" customers to fill out the survey anymore so most people don't even think about it. I agree with the others who said send a reminder. Most online businesses will send you an email a couple of days or weeks after your item has arrived asking for feedback. The other day I went on got an email from Amazon asking for feedback. When I logged onto my account I saw all the stuff I recently ordered that I hadn't given feedback for yet. I know product feedback is different but it's still the same idea.

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Don't be surprised if you don't get what you want if you are unwilling to ask for it. Feedback, sex, deals, etc. There's a right way and a wrong way to ask for each of those things, but if you're counting on people to act in YOUR best interest without your active participation, it will be a lifetime of disappointment.

 

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Don't be surprised if you don't get what you want if you are unwilling to ask for it. Feedback, sex, deals, etc. There's a right way and a wrong way to ask for each of those things, but if you're counting on people to act in YOUR best interest without your active participation, it will be a lifetime of disappointment.

 

I agree with this wholeheartedly. I know how important feedback is. I remember when I had zero and got frozen out of a deal because i didnt have any feedback. That being said, sometimes life gets busy and people forget. I know that I have forgotten to leave feedback. I also know that plenty of people have forgotten to leave me feedback. I always appreciate a reminder if i forget. And back when i had less feedback I would send reminders about leaving me feedback. If they didn't do it after a reminder then i just let it go.

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