Byron has always responded promptly to me, unless of course he's away. It has taken Steve a few days to get back, but not a week. I'd resend the email or call his cell.
You can also reach out to Eddie Austin at [email protected]
Hope it helps.
I’ve owned 2 DH89’s (one was stolen) and worked through Steve to acquire both of them. I knew ahead of time that the lede time for both putters was a few months give or take a week or two. Both putters blew away my expectations both in quality of craftsmanship and in playability. If you are in the market for a designed by you, 1 of 1 putter, I couldn’t recommend having Byron make your vision come to reality.
Am trying to place an order and sent emails to Steve and Byron directly. Just wondering, what is the wait time of their reply usually? Its been a week+...
Super sorry to hear about this, OP. My experience was nothing short of flawless. I wanted to a Tiger-ized 615 and asked for very complicated and confused stamping. Basically, Byron and I have reverse initials. So, I wanted BYRON inside of MORGAN in the cavity and the MB circled...get it, MB/BM...
Not gonna lie, I was worried that given how particular my request was that something might be lost in translation. But, he nailed it.
He called me personally, as well.
I know this probably doesn't help you feel any better. Super bummed for you.
I will say that Steve, Byron's rep, said he was EXTREMELY busy. And, given Luke List's near win, that only increased hype, etc. That's no excuse but maybe he's buried?
Anyway, best of luck getting it resolved!
When you contact him/them you should most likely have a legitimate order in mind, even down to the smaller details, and include this so he knows you're serious. As a business owner, I wouldn't want to start a lengthy back-and-forth conversation without a definite idea of whether or not someone is actually interested in placing an order. If you present a fully functioning order for BM, he will build it. If you contact him for all kinds of design advice and want to shoot the breeze during the process, I could completely understand BM ignoring you.
Are you more likely to fill the shelves at home with the necessary groceries/items yourself, or would a detailed list from your spouse make things easier and get the ball rolling faster. Same concept, and to be honest, without a list I'm not getting off the couch....
Lastly, there are plenty of people that have already gone through the process, myself included, that can easily answer many questions you may have regarding the process and pricing. I doubt very much if BM wants to spoon feed the customers that don't come to the table with a serious hunger for a putter to be built. Price quotes and design ideas can and should be tossed around forums like this because I believe most/all of them can be answered by the knowledgable people here.