Ping Custom Order: Poor Experience

johngalt312johngalt312 MemberClubWRX Posts: 367 ClubWRX
edited Oct 25, 2018 in Deal or No Deal? #1
Placed a sizeable, costly custom order with Ping. After a few days was told by Ping that they didn’t have and couldn’t get the shafts I ordered (True Temper Dynamic Gold 120 Tour Issue - yet I could pick from True Temper Dynamic Gold 120 or True Temper Dynamic Gold Tour Issue...), that they didn’t have and couldn’t get the grips I ordered (Golf Pride Tour Velvet Standard (despite me having a Ping G400 Crossover sitting here with this exact grip on it (from Ping)...) - the lady in Ping’s custom order department was arguing with me and the retailer for days that Golf Pride only makes Tour Velvet 360 Standard and Tour Velvet Align Standard), and that they didn’t have and couldn’t get the putter grip I ordered (SuperStroke Flatso 3.0 - though I could choose from 1.0 and 2.0). Oddly I can easily buy all of the above today from multiple sources without issue. And then to top it all off, two of the three wedges (heads) ordered are out of stock for a month or two (I get this happens though). Perhaps I am being overly critical, but when choosing to custom order from a manufacturer, while paying a significant premium, with them then unable to provide some of the most common/basic options (not like I wanted some exotic bespoke shaft or custom made grip), it is both annoying and offputting. And then having to deal with their employee’s argumentative ineptitude as respects their vendors’ products was enough and has led to this post being made. Thanks Ping, pleasure doing business.
G400 Max Driver
G400 3-Wood
G400 5-Wood
i210 Irons 3-P
Glide 2.0 Wedges 52*, 58*
Vault 2.0 Dale Anser
Jani-King Towel
«13

Comments

  • RSinSGRSinSG ClubWRX Posts: 3,068 ClubWRX
    I can deal with pretty much any supply problems as I know keeping some items in stock can be difficult. What I have little patience for are employees who dig into a position and will not back down even when you supply information to the contrary.



    That being said I’m sorry you ha problems with Ping. Every transaction I’ve had with the company for 35 years has been good. Hopefully your experience is an anomaly.
    Ping G400 Tour AD DI6s
    Ping G30 3 wood, 5 wood
    Ben Hogan VTKR 21* hybrid
    Ping G400 Irons 5-SW, Steel Fiber i95
    Ping Glide 60* LW
    Scotty Cameron Studio Blade (or)
     Scotty CameronFastback
    Gamegolf
    https://www.ledges.com/ Home course
  • taylorx300taylorx300 Members Posts: 1,264 ✭✭
    B/O on heads happens from time to time. Tour issue DG120 are not something they offer.

    Grips - order the stock stuff loose in the box and swap with the ones you want. Whoever you placed the order with should help you accommodate this request. Good luck, hope it goes better next time
    M3 9.5* / Atmos Black Tour Spec
    M4 16.5* / Hzrdus Black
    M4 Hybrid 19* / KBS Prototype
    P-770 / Project X LZ 6.0
    52* / 58* Black Milled Grind Wedge / KBS Custom
    59* Original Trusty Rusty / Hump shaft
    60* Raw Milled Grind Wedge / KBS Custom
    Toulon Garage Columbus Triple Black
  • bamaslammerbamaslammer RTR Members Posts: 342 ✭✭
    Now, before we do this, let's go over the ground rules. Rule number one: No touching of the the hair or face...
  • balbowskibalbowski Members Posts: 1,295 ✭✭
    The shop you are ordering from should know the options that Ping offers and communicate that to you. All of their options are on the price sheet that every retailer gets. Before a call was placed to Ping, all of these issues you had should have been addressed.



    All the major OEMs have shafts that they decide on at the start of the season and they stick to those decisions. They won’t add that to their matrix unless it is unbelievably popular (which the DG 120 TI is not).



    On grips it is the same thing. They don’t offer GP TV standard because their stock iron grip is the ribbed version and their stock wood grip is the TV 360, both in .580” core. They made a decision to not stock the round version of the TV because they like ribbed ones on their irons. I’ve ordered many a Ping club with grip in the box to put an alternate option that Ping didn’t offer for the customer.



    All told though, most of this could have been handled by your shop much better. Ping is generally very good on their customer service but they have always done things their way. Sounds like you need a more customized approach like what a Hot Stix or Club Champion would offer.



  • larciellarciel I play for eagle Members Posts: 2,250 ✭✭
    I agree ^^^



    my local shop (roger dunn) installs any grip for free when you do custom order. If manuf doesn't provide it, they use their stock and install it for free.



    Those MCC4 is $70+ a set !!





    Half of your problem could've been fixed by your local shop. Shaft and B/O is something you can't help.
  • Belmont148Belmont148 Members Posts: 1,487 ✭✭
    I go on TGW and configure my Ping clubs and then take it into my club pro for ordering. TGW has every Ping option listed and makes it stupid easy to know what you can/can’t get. Agree above on the loose in the box and get the retailer to install the grip you want.
    Current Bag:

    G400 SFT 10* Aldila Rogue 125 Silver 60TS
    F8+ 4W- HZRDUS Black 75 Stiff
    Ping G25 3H and 4H Stock R Flex
    Ping I200 5-UW Project X LZ 5.5
    Glide Stealth 54SS and 58ES Project X LZ 5.5
    Scotty Studio Stainless Newport 2
  • GoGoErkyGoGoErky Members Posts: 1,139 ✭✭
    Sounds like it’s the shop placing the order is the issue and not ping. Money doesn’t always talk
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    taylorx300 wrote:


    B/O on heads happens from time to time. Tour issue DG120 are not something they offer.

    Grips - order the stock stuff loose in the box and swap with the ones you want. Whoever you placed the order with should help you accommodate this request. Good luck, hope it goes better next time




    I had ended up going with the TT DG TI, stock Ping grips loose in box on the irons and wedges, and the Flatso 2.0. Have been to and have given much business to Club Champion (their HQ is close to my house - good group of people there, especially Roger P.). They will be gripping all the clubs and building G400 Max driver and G400 3 wood with GD AD MT for me. Putter already arrived from Ping and the product is great (just that this one experience was not):

    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • NessismNessism To measure is to know... Members Posts: 18,354 ✭✭
    What is your reasoning behind switching from 120 gram shafts to 130 gram shafts. That's a big difference.
    Ping G400 driver w/Aldila Rogue 125 Silver 60S
    Cobra (Lexi blue) F7 5 wood w/Aldila Black 70S
    Cobra (Lexi blue) F7 Hybrid w/Aldila Kuro Kage 80S
    Ping G410 irons w/Recoil 95S (i200 backups)
    Ping Glide 50/55/60 wedges w/Recoil 110S
    Ping Anser/Arna putter - the "real deal!"
  • Kenny Lee PuckettKenny Lee Puckett Members Posts: 3,460 ✭✭


    Placed a sizeable, costly custom order with Ping. After a few days was told by Ping that they didn't have and couldn't get the shafts I ordered (True Temper Dynamic Gold 120 Tour Issue - yet I could pick from True Temper Dynamic Gold 120 or True Temper Dynamic Gold Tour Issue...), that they didn't have and couldn't get the grips I ordered (Golf Pride Tour Velvet Standard (despite me having a Ping G400 Crossover sitting here with this exact grip on it (from Ping)...).
    I'm just a stickler for inaccuracies. True Temper does not make a "Tour Issue" variant of the Dynamic Gold 120. And the grip you have on your G400 hybrid (from PING) is a Tour Velvet ribbed/reminder grip, not a GP Tour Velvet in standard round.
    [font=tahoma,geneva,sans-serif]PING G LST: Ping Tour 80
    PING Anser 4wd: Accra S380 RT
    PXG 0317: Fujikura Rombax 8D07HB
    PING i500 4 iron: D.G. 120
    PING S55 5-PW: D.G. Tour Issue
    PING Glide 2.0 50/54/58: D.G. Tour Issue
    PING Darby F Ti Pixel: SS 2.0 Mid
    PING: Sensor Glove, Ping 703 Cord grips
    PING: Hoofer Bag
    TaylorMade: TP5 & TP5x ball

    WITB photos: [/font]
    http://www.golfwrx.c...uckett-witb-19/
  • larciellarciel I play for eagle Members Posts: 2,250 ✭✭



    Placed a sizeable, costly custom order with Ping. After a few days was told by Ping that they didn't have and couldn't get the shafts I ordered (True Temper Dynamic Gold 120 Tour Issue - yet I could pick from True Temper Dynamic Gold 120 or True Temper Dynamic Gold Tour Issue...), that they didn't have and couldn't get the grips I ordered (Golf Pride Tour Velvet Standard (despite me having a Ping G400 Crossover sitting here with this exact grip on it (from Ping)...).
    I'm just a stickler for inaccuracies. True Temper does not make a "Tour Issue" variant of the Dynamic Gold 120. And the grip you have on your G400 hybrid (from PING) is a Tour Velvet ribbed/reminder grip, not a GP Tour Velvet in standard round.




    So ti 120 they have on website is just a sticker and same as regular dg120? I dont know about that
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX



    Placed a sizeable, costly custom order with Ping. After a few days was told by Ping that they didn't have and couldn't get the shafts I ordered (True Temper Dynamic Gold 120 Tour Issue - yet I could pick from True Temper Dynamic Gold 120 or True Temper Dynamic Gold Tour Issue...), that they didn't have and couldn't get the grips I ordered (Golf Pride Tour Velvet Standard (despite me having a Ping G400 Crossover sitting here with this exact grip on it (from Ping)...).
    I'm just a stickler for inaccuracies. True Temper does not make a "Tour Issue" variant of the Dynamic Gold 120. And the grip you have on your G400 hybrid (from PING) is a Tour Velvet ribbed/reminder grip, not a GP Tour Velvet in standard round.




    Kenny Lee,



    As your are a stickler for inaccuracies, then please allow me to refute both of your - the only - errors:

    https://www.truetemper.com/products/dg-120-tour-issue/

    https://www.truetemper.com/new-dynamic-gold-120-tour-issue-iron-shaft-now-available/

    https://www.fairwayjockey.com/True_Temper_DG_120_Tour_Issue_Iron_Shaft_Set_p/true29.htm

    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    Nessism wrote:


    What is your reasoning behind switching from 120 gram shafts to 130 gram shafts. That's a big difference.




    I am in 130s now, wanted to go down to 120s, but am staying with 130s.



    Reasoning (who knows if it would make a discernable difference, but I like(d) the idea in theory): keep swing speed up and fatigue down as I do not have the time to practice/play enough to stay golf swing conditioned (and sadly I am getting older; though I guess I better - or will have to - practice/play more now!). For example: my driver and 3 wood swing speeds fell from 115-120 down to 100-105, but I now have them back up to 110-112 after two weeks of rather consistently hitting balls at home on the GC2 + HMT). A little bit more and I will be back to “normal”.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • balbowskibalbowski Members Posts: 1,295 ✭✭




    Placed a sizeable, costly custom order with Ping. After a few days was told by Ping that they didn't have and couldn't get the shafts I ordered (True Temper Dynamic Gold 120 Tour Issue - yet I could pick from True Temper Dynamic Gold 120 or True Temper Dynamic Gold Tour Issue...), that they didn't have and couldn't get the grips I ordered (Golf Pride Tour Velvet Standard (despite me having a Ping G400 Crossover sitting here with this exact grip on it (from Ping)...).
    I'm just a stickler for inaccuracies. True Temper does not make a "Tour Issue" variant of the Dynamic Gold 120. And the grip you have on your G400 hybrid (from PING) is a Tour Velvet ribbed/reminder grip, not a GP Tour Velvet in standard round.




    Kenny Lee,



    As your are a stickler for inaccuracies, then please allow me to refute both of your - the only - errors:

    https://www.truetemper.com/products/dg-120-tour-issue/

    https://www.truetemper.com/new-dynamic-gold-120-tour-issue-iron-shaft-now-available/

    https://www.fairwayjockey.com/True_Temper_DG_120_Tour_Issue_Iron_Shaft_Set_p/true29.htm





    That Ping crossover has a ribbed tour velvet on it if it was factory installed, not a round.
  • NessismNessism To measure is to know... Members Posts: 18,354 ✭✭

    Nessism wrote:


    What is your reasoning behind switching from 120 gram shafts to 130 gram shafts. That's a big difference.




    I am in 130s now, wanted to go down to 120s, but am staying with 130s.






    If you want 120's get 120's. The TI business is just a money grab. There is no discernible difference between your first choice of 120TI and the standard 120.
    Ping G400 driver w/Aldila Rogue 125 Silver 60S
    Cobra (Lexi blue) F7 5 wood w/Aldila Black 70S
    Cobra (Lexi blue) F7 Hybrid w/Aldila Kuro Kage 80S
    Ping G410 irons w/Recoil 95S (i200 backups)
    Ping Glide 50/55/60 wedges w/Recoil 110S
    Ping Anser/Arna putter - the "real deal!"
  • Kenny Lee PuckettKenny Lee Puckett Members Posts: 3,460 ✭✭
    apologies to OP. I will admit I had zero idea True Temper has newly released the Dynamic Gold 120 in "Tour Issue" weight sorting.
    [font=tahoma,geneva,sans-serif]PING G LST: Ping Tour 80
    PING Anser 4wd: Accra S380 RT
    PXG 0317: Fujikura Rombax 8D07HB
    PING i500 4 iron: D.G. 120
    PING S55 5-PW: D.G. Tour Issue
    PING Glide 2.0 50/54/58: D.G. Tour Issue
    PING Darby F Ti Pixel: SS 2.0 Mid
    PING: Sensor Glove, Ping 703 Cord grips
    PING: Hoofer Bag
    TaylorMade: TP5 & TP5x ball

    WITB photos: [/font]
    http://www.golfwrx.c...uckett-witb-19/
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    edited Oct 27, 2018 #18
    Nessism wrote:


    Nessism wrote:


    What is your reasoning behind switching from 120 gram shafts to 130 gram shafts. That's a big difference.




    I am in 130s now, wanted to go down to 120s, but am staying with 130s.






    If you want 120's get 120's. The TI business is just a money grab. There is no discernible difference between your first choice of 120TI and the standard 120.




    There is between my ears. But in all seriousness, I recognize this as I doubt I or anyone could perceive the differences. That said, happily paid extra for custom (weight sorting) as I want what I want.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • NessismNessism To measure is to know... Members Posts: 18,354 ✭✭

    Nessism wrote:


    Nessism wrote:


    What is your reasoning behind switching from 120 gram shafts to 130 gram shafts. That's a big difference.




    I am in 130s now, wanted to go down to 120s, but am staying with 130s.






    If you want 120's get 120's. The TI business is just a money grab. There is no discernible difference between your first choice of 120TI and the standard 120.




    There is between my ears. But in all seriousness, I recognize this as I doubt I or anyone could perceive the differences. That said, happily paid extra for custom (weight sorting) as I want what I want.




    Total shaft weight is a FAR more significant fitting parameter than a minuscule weight variation through the set.
    Ping G400 driver w/Aldila Rogue 125 Silver 60S
    Cobra (Lexi blue) F7 5 wood w/Aldila Black 70S
    Cobra (Lexi blue) F7 Hybrid w/Aldila Kuro Kage 80S
    Ping G410 irons w/Recoil 95S (i200 backups)
    Ping Glide 50/55/60 wedges w/Recoil 110S
    Ping Anser/Arna putter - the "real deal!"
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    Agreed.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    edited Dec 5, 2018 #21
    Update here: what the @#$;%, Ping.



    i210s all came swing weighted at D1 (ordered D2 3-8; D2.5 9; D3 PW).

    Glide Forgeds came swing weighted at E1+ 50* (ordered D3), D5 54* (ordered D4), and E3+ 58* (ordered D5).

    Some of the shafts not centered logo down in the club heads (if this was the only issue I wouldn't mention it).

    Glad i custom ordered at a premium and waited a while for all of this.

    To top it off, the loose in box grips appeared to be the "unavailable" GP Tour Velvet Round Standards (though admittedly they could be 58s and not 60s - not sure how to determine - they are not ribbed).

    Last 13 club Ping custom order they only screwed up installing the wrong grip on one club - this time though it seems a bit ridiculous.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • KaTooMKaTooM Members Posts: 1,362 ✭✭
    edited Dec 5, 2018 #22


    To top it off, the loose in box grips appeared to be the "unavailable" GP Tour Velvet Round Standards (though admittedly they could be 58s and not 60s - not sure how to determine - they are not ribbed).






    Roll the open end of the grip inside out and you should see a raised 58 or 60 molded into the rubber...if they are round (not ribbed) there should be an "r" aslo molded in.
  • balbowskibalbowski Members Posts: 1,295 ✭✭
    KaTooM wrote:



    To top it off, the loose in box grips appeared to be the "unavailable" GP Tour Velvet Round Standards (though admittedly they could be 58s and not 60s - not sure how to determine - they are not ribbed).






    Roll the open end of the grip inside out and you should see a raised 58 or 60 molded into the rubber...if they are round (not ribbed) there should be an "r" aslo molded in.




    If they are ribbed then it will say the core size followed by an X, so 58X or 60X.



    A ribbed grip feels the same and looks round when not installed on a club. There are no other indications of ribbed on the outside of the grip, just the markings on the inside.



    I’m not sure if the swingweight issue comes from ordering without the grips installed, but that may have played a factor.
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    edited Dec 7, 2018 #24
    Thank your for the grip intel - I will take a look and advise.



    Ping has advised that they are going to to rebuild all of the clubs to the specs as per my original order i.e. as they should have been built in the first place.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • brew4eaglebrew4eagle VAMembers Posts: 2,718 ✭✭
    Look through the hole on the butt of the grip while pointing at a light, if ripped you'll see the rib running down the back of the grip, if round the inside will be completely smooth.
    PING i20 10.5*
    Adams a7 19*
    PING G25 23*
    Nike VR Forged Pro Combo 5-P
    Titleist SM6 52.08F, 58.08M
    TaylorMade TP Soto



  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    Ping’s rebuild set has arrived. The color codes, lengths, and swing weights are now all correct, however, the three Glide Forged Wedges are now X100 flex (instead of S400 as ordered and as the first set built had)...



    All of the clubs are gripped this time - albeit with the wrong grips, but I am not even going to address this. Easier to cut them off and spend the $80 to have Club Champion correct this.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • sdandreasdandrea Steve Members Posts: 2,352 ✭✭
    I miss the old "made in America" PING. Those were the days. Sigh.
    Cobra Max 10.5*
    Cobra Baffler T Rail 19*
    Cobra Baffler 5h
    Maltby Tricept F1 6-GW
    Callaway Sure Out 56*
    Odyssey V-Line
  • Bad9Bad9 Members Posts: 4,216 ✭✭
    sdandrea wrote:


    I miss the old "made in America" PING. Those were the days. Sigh.




    Pretty sure the assembly is still done in America. And the issues the OP describes are assembly issues, not where the parts were made. If the assembly was done in another country then I stand corrected.
    Ping G400 10.5°/Xcaliber SL r flex
    Callaway Heavenwood Xcaliber SL r flex
    Maltby KE4 Tour 25°/Xcaliber HY r flex

    Maltby KE4 Tour 28°/Xcaliber HY r flex
    Ping I200 5-G/CFS70 r flex
    Maltby Tricept 54°/Xcaliber r flex
    Maltby Tricept 58°/Xcaliber r flex
    Mizuno Bettinardi C06
  • sdandreasdandrea Steve Members Posts: 2,352 ✭✭
    edited Dec 17, 2018 #29
    Bad9 wrote:

    sdandrea wrote:


    I miss the old "made in America" PING. Those were the days. Sigh.




    Pretty sure the assembly is still done in America. And the issues the OP describes are assembly issues, not where the parts were made. If the assembly was done in another country then I stand corrected.




    I don't mean it that way. Back in those days they established the trends, they didn't make short product cycles just to keep up, they were unique. Quality was superior. Now........
    Cobra Max 10.5*
    Cobra Baffler T Rail 19*
    Cobra Baffler 5h
    Maltby Tricept F1 6-GW
    Callaway Sure Out 56*
    Odyssey V-Line
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    The clubs are indeed assembled in the USA (AZ). I just don’t understand how they keep messing up as the correct specs were sent to them from the beginning and haven’t changed.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • Payton1020Payton1020 Members Posts: 2,012 ✭✭


    The clubs are indeed assembled in the USA (AZ). I just don’t understand how they keep messing up as the correct specs were sent to them from the beginning and haven’t changed.




    I'll tell you one reason they keep messing up and why it is more common than the good old, made in America days....there is now, somewhat of a language barrier. Not only are their components not made in America, but neither are their employees. Take that how ever you want.
    COBRA Fly Z, Fly Z+, LTD Black
    ADAMS Super S 15* & 18* Matrix HD Radix SVI
    WILSON STAFF 20° Fybrid RS UST Mamiya VTS
    GOLFSMITH P2 4-PW, GW, SW, LW True Temper Formula 1 stepless


    ODYSSEY Tri-Ball SRT

    OGIO Grom 14 way stand bag
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