Ping Custom Order: Poor Experience

2

Comments

  • Olde MaroonOlde Maroon Playing your old gear Members Posts: 375 ✭✭
    edited Dec 19, 2018 #32
    Payton1020 wrote:



    The clubs are indeed assembled in the USA (AZ). I just don't understand how they keep messing up as the correct specs were sent to them from the beginning and haven't changed.




    I'll tell you one reason they keep messing up and why it is more common than the good old, made in America days....there is now, somewhat of a language barrier. Not only are their components not made in America, but neither are their employees. Take that how ever you want.




    Racist. Can I take it as racist? I'm going to choose racist.



    EDIT: I withdraw my comment on it being racist. I misunderstood the comment and apologize.
    Post edited by Unknown User on
  • brew4eaglebrew4eagle VAMembers Posts: 2,718 ✭✭

    Payton1020 wrote:



    The clubs are indeed assembled in the USA (AZ). I just don’t understand how they keep messing up as the correct specs were sent to them from the beginning and haven’t changed.




    I'll tell you one reason they keep messing up and why it is more common than the good old, made in America days....there is now, somewhat of a language barrier. Not only are their components not made in America, but neither are their employees. Take that how ever you want.




    Racist. Can I take it as racist? I'm going to choose racist.




    I suggest you look up the definition of racism before implying somebody, or a post, is racist
    PING i20 10.5*
    Adams a7 19*
    PING G25 23*
    Nike VR Forged Pro Combo 5-P
    Titleist SM6 52.08F, 58.08M
    TaylorMade TP Soto



  • toctoc Members Posts: 2,763 ✭✭
    brew4eagle wrote:


    Payton1020 wrote:



    The clubs are indeed assembled in the USA (AZ). I just don't understand how they keep messing up as the correct specs were sent to them from the beginning and haven't changed.




    I'll tell you one reason they keep messing up and why it is more common than the good old, made in America days....there is now, somewhat of a language barrier. Not only are their components not made in America, but neither are their employees. Take that how ever you want.




    Racist. Can I take it as racist? I'm going to choose racist.




    I suggest you look up the definition of racism before implying somebody, or a post, is racist




    The belief that all members of each race possess characteristics, abilities, or qualities specific to that race, especially so as to distinguish it as inferior or superior to another race or races.



    Probably not racist, could be xenophobic.
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  • Olde MaroonOlde Maroon Playing your old gear Members Posts: 375 ✭✭
    edited Dec 19, 2018 #35
    brew4eagle wrote:


    Payton1020 wrote:



    The clubs are indeed assembled in the USA (AZ). I just don't understand how they keep messing up as the correct specs were sent to them from the beginning and haven't changed.




    I'll tell you one reason they keep messing up and why it is more common than the good old, made in America days....there is now, somewhat of a language barrier. Not only are their components not made in America, but neither are their employees. Take that how ever you want.




    Racist. Can I take it as racist? I'm going to choose racist.




    I suggest you look up the definition of racism before implying somebody, or a post, is racist




    I didn't imply. I stated.



    He implied that because the workers may be foreign-born that the quality of work is inferior. He told us to take it how we will. I will take it as racist, and I'm comfortable with that assessment. If you don't see it that way, any further explanation from me isn't going to bring you any closer to seeing it my way (and I'm not trying to make anyone see it any particular way).



    EDIT: As seen above and below, I misunderstood the comment in question. I apologize. I am leaving all of my comments as they were originally written because I made them and acknowledge it fully.
    Post edited by Unknown User on
  • brew4eaglebrew4eagle VAMembers Posts: 2,718 ✭✭

    brew4eagle wrote:


    Payton1020 wrote:



    The clubs are indeed assembled in the USA (AZ). I just don't understand how they keep messing up as the correct specs were sent to them from the beginning and haven't changed.




    I'll tell you one reason they keep messing up and why it is more common than the good old, made in America days....there is now, somewhat of a language barrier. Not only are their components not made in America, but neither are their employees. Take that how ever you want.




    Racist. Can I take it as racist? I'm going to choose racist.




    I suggest you look up the definition of racism before implying somebody, or a post, is racist




    I didn't imply. I stated.



    He implied that because the workers may be foreign-born that the quality of work is inferior. He told us to take it how we will. I will take it as racist, and I'm comfortable with that assessment. If you don't see it that way, any further explanation from me isn't going to bring you any closer to seeing it my way (and I'm not trying to make anyone see it any particular way).




    Got it. To summarize, you don't understand exactly what racism is, but you're comfortable assigning people/posts as racist.
    PING i20 10.5*
    Adams a7 19*
    PING G25 23*
    Nike VR Forged Pro Combo 5-P
    Titleist SM6 52.08F, 58.08M
    TaylorMade TP Soto



  • Olde MaroonOlde Maroon Playing your old gear Members Posts: 375 ✭✭
    brew4eagle wrote:




    Got it. To summarize, you don't understand exactly what racism is, but you're comfortable assigning people/posts as racist.




    Okay, champ. Good to have you here not explaining anything at all while still being a condescending apologist for the guy. Keep pretending that racism is narrowly defined by your personal "I share those views therefore they aren't racist" dictionary.



    2018: A time when you can find yourself debating racism with a middle-aged white guy on a golf forum about customer service. What a joy.



    Anyways, let's not detract from OP's thread any more. If you want to discuss this further, feel free to PM so I can get that juicy wisdom directly.
  • GoGoErkyGoGoErky Members Posts: 1,139 ✭✭

    brew4eagle wrote:


    Payton1020 wrote:



    The clubs are indeed assembled in the USA (AZ). I just don't understand how they keep messing up as the correct specs were sent to them from the beginning and haven't changed.




    I'll tell you one reason they keep messing up and why it is more common than the good old, made in America days....there is now, somewhat of a language barrier. Not only are their components not made in America, but neither are their employees. Take that how ever you want.




    Racist. Can I take it as racist? I'm going to choose racist.




    I suggest you look up the definition of racism before implying somebody, or a post, is racist




    I didn't imply. I stated.



    He implied that because the workers may be foreign-born that the quality of work is inferior. He told us to take it how we will. I will take it as racist, and I'm comfortable with that assessment. If you don't see it that way, any further explanation from me isn't going to bring you any closer to seeing it my way (and I'm not trying to make anyone see it any particular way).




    I don’t think he stated or implied inferior. He specifically stated there was a language barrier which would equate to a misunderstanding of what’s being asked to be made and what’s getting made. As someone of mixed race I didn’t take his comment as racist or xenophobic
  • GrAvEL_eXpReSsGrAvEL_eXpReSs Members Posts: 188 ✭✭
    Well that escalated quickly....
  • Payton1020Payton1020 Members Posts: 2,011 ✭✭
    edited Dec 19, 2018 #40

    Payton1020 wrote:



    The clubs are indeed assembled in the USA (AZ). I just don’t understand how they keep messing up as the correct specs were sent to them from the beginning and haven’t changed.




    I'll tell you one reason they keep messing up and why it is more common than the good old, made in America days....there is now, somewhat of a language barrier. Not only are their components not made in America, but neither are their employees. Take that how ever you want.




    Racist. Can I take it as racist? I'm going to choose racist.




    I'd say you don't know the definition of the word, but nice try though. And if you knew anything about me and my family you'd know better anyway. Thanks for showing what you're about. We were talking golf clubs and decline in quality and or quality control.
    COBRA Fly Z, Fly Z+, LTD Black
    ADAMS Super S 15* & 18* Matrix HD Radix SVI
    WILSON STAFF 20° Fybrid RS UST Mamiya VTS
    GOLFSMITH P2 4-PW, GW, SW, LW True Temper Formula 1 stepless


    ODYSSEY Tri-Ball SRT

    OGIO Grom 14 way stand bag
  • Payton1020Payton1020 Members Posts: 2,011 ✭✭

    brew4eagle wrote:


    Payton1020 wrote:



    The clubs are indeed assembled in the USA (AZ). I just don't understand how they keep messing up as the correct specs were sent to them from the beginning and haven't changed.




    I'll tell you one reason they keep messing up and why it is more common than the good old, made in America days....there is now, somewhat of a language barrier. Not only are their components not made in America, but neither are their employees. Take that how ever you want.




    Racist. Can I take it as racist? I'm going to choose racist.




    I suggest you look up the definition of racism before implying somebody, or a post, is racist




    I didn't imply. I stated.



    He implied that because the workers may be foreign-born that the quality of work is inferior. He told us to take it how we will. I will take it as racist, and I'm comfortable with that assessment. If you don't see it that way, any further explanation from me isn't going to bring you any closer to seeing it my way (and I'm not trying to make anyone see it any particular way).




    I was talking about a language barrier, communication and the unwillingness to call someone on something or correct an issue for fear of offending someone. I see it almost every day in THIS business, only a different department. Like I said, nice try though.
    COBRA Fly Z, Fly Z+, LTD Black
    ADAMS Super S 15* & 18* Matrix HD Radix SVI
    WILSON STAFF 20° Fybrid RS UST Mamiya VTS
    GOLFSMITH P2 4-PW, GW, SW, LW True Temper Formula 1 stepless


    ODYSSEY Tri-Ball SRT

    OGIO Grom 14 way stand bag
  • Payton1020Payton1020 Members Posts: 2,011 ✭✭
    And just for the record, take note who took this there. Not me.
    COBRA Fly Z, Fly Z+, LTD Black
    ADAMS Super S 15* & 18* Matrix HD Radix SVI
    WILSON STAFF 20° Fybrid RS UST Mamiya VTS
    GOLFSMITH P2 4-PW, GW, SW, LW True Temper Formula 1 stepless


    ODYSSEY Tri-Ball SRT

    OGIO Grom 14 way stand bag
  • alexdubalexdub Face sends it, path bends it UtahMembers Posts: 1,074 ✭✭




    Racist. Can I take it as racist? I'm going to choose racist.




    Pump the brakes. He mentioned that the language barrier might be an explanation for issues with component specs. And that is a completely non-racist, logical conclusion about manufacturer spec issues.



    I used to manage the purchasing department for a mid-level retailer and dealt with Chinese manufacturers on a daily basis. Even when placing multi-million dollar orders, it was nearly impossible to distinguish (let alone negotiate) the binding terms of the agreement. This is a common and significant issue for nearly every organization using Chinese manufacturing.
    Clubs: Ping G400 Max • Ping G400 5w • Ping i25 4-U • Ping Tour W 54* 60* • Ping WRX Scottsdale BeNi
    Shafts: Fujikura ATMOS Black 6X • Project X Blue 8B4 • Nippon Modus 120X
    Balls: Titleist Pro V1 • Srixon Z Star XV • Callaway Chrome Soft
  • Olde MaroonOlde Maroon Playing your old gear Members Posts: 375 ✭✭
    Payton1020 wrote:


    And just for the record, take note who took this there. Not me.




    I took it there, and wholly of my own volition. I misunderstood what I took as a taunt/bait, and I apologize. I fully retract my claim and appreciate your explanation.
  • Olde MaroonOlde Maroon Playing your old gear Members Posts: 375 ✭✭
    alexdub wrote:





    Racist. Can I take it as racist? I'm going to choose racist.




    Pump the brakes. He mentioned that the language barrier might be an explanation for issues with component specs. And that is a completely non-racist, logical conclusion about manufacturer spec issues.



    I used to manage the purchasing department for a mid-level retailer and dealt with Chinese manufacturers on a daily basis. Even when placing multi-million dollar orders, it was nearly impossible to distinguish (let alone negotiate) the binding terms of the agreement. This is a common and significant issue for nearly every organization using Chinese manufacturing.




    Brakes pumped and car put in reverse. I misunderstood the point, and I acknowledge that. Thank you for clarifying the issue.



    If I'm wrong, I'm wrong. I'll slow my rush to judgement going forward.
  • Payton1020Payton1020 Members Posts: 2,011 ✭✭
    I should have been more specific and clarified. I accept part of the blame. No harm no foul, now back to the regularly scheduled programming.



    Everyone have a Merry Christmas and Happy, prosperous New Year. We can all just get along
    COBRA Fly Z, Fly Z+, LTD Black
    ADAMS Super S 15* & 18* Matrix HD Radix SVI
    WILSON STAFF 20° Fybrid RS UST Mamiya VTS
    GOLFSMITH P2 4-PW, GW, SW, LW True Temper Formula 1 stepless


    ODYSSEY Tri-Ball SRT

    OGIO Grom 14 way stand bag
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    Third set of Glide Forged Wedges arrived and they were finally built properly. Just also received back some loft/lie adjusted S55s and some re-shafted Ping Glide Wedges that shipped with the incorrect grips... Will have Club Champion check the swing weights on the three Glide Wedges.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • DRRicksDRRicks Banned Posts: 2,444 ✭✭


    Third set of Glide Forged Wedges arrived and they were finally built properly. Just also received back some loft/lie adjusted S55s and some re-shafted Ping Glide Wedges that shipped with the incorrect grips... Will have Club Champion check the swing weights on the three Glide Wedges.




    What a shame. You’re a better man than me, I’d have jumped ship by now.
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    DRRicks wrote:



    Third set of Glide Forged Wedges arrived and they were finally built properly. Just also received back some loft/lie adjusted S55s and some re-shafted Ping Glide Wedges that shipped with the incorrect grips... Will have Club Champion check the swing weights on the three Glide Wedges.




    What a shame. You’re a better man than me, I’d have jumped ship by now.




    Yes, I am probably done with Ping now. I most recently ordered one i500 3 Iron exactly as follows (this is how I emailed the retailer to alleviate the chance of any confusion or errors):

    -Project X 6.0 shaft

    -Golf Pride Tour Wrap 2G grip in white actual color (not black in color); standard grip size; standard one wrap of tape; grip logo down

    -39” length (so 0.5” short)

    -19* loft (so bent 1* weak)

    -D1 swing weight

    -59* lie angle (not sure what color code this would be)



    Received the iron today and it is standard length, grip logo up, and one extra wrap of tape. I think they bent the loft as requested, but the build tag is unclear in this respect. Would have Club Champion check, but I now have to return this club to Ping so no point.



    So in thread summation:

    1. Took Ping two tries to build a set of i210 3-PW as ordered;

    2. Took Ping three tries to build three Glide Forged Wedges as ordered;

    3. Ping sent the wrong grips with the re-shafting of three wedges (swing weights may also be wrong on these three wedges - TBD); and

    4. Ping just built one iron - the entire order this time - incorrectly.



    How many times must I visit to FedEx to return their mistakes?



    I'm not Bubba or Finau or C. Champ, but I am a guy that buys a lot of Ping products at full retail. Not in the foreseeable future.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • TherealpatgilesTherealpatgiles Members Posts: 320 ✭✭

    DRRicks wrote:



    Third set of Glide Forged Wedges arrived and they were finally built properly. Just also received back some loft/lie adjusted S55s and some re-shafted Ping Glide Wedges that shipped with the incorrect grips... Will have Club Champion check the swing weights on the three Glide Wedges.




    What a shame. You’re a better man than me, I’d have jumped ship by now.




    Yes, I am probably done with Ping now. I most recently ordered one i500 3 Iron exactly as follows (this is how I emailed the retailer to alleviate the chance of any confusion or errors):

    -Project X 6.0 shaft

    -Golf Pride Tour Wrap 2G grip in white actual color (not black in color); standard grip size; standard one wrap of tape; grip logo down

    -39” length (so 0.5” short)

    -19* loft (so bent 1* weak)

    -D1 swing weight

    -59* lie angle (not sure what color code this would be)



    Received the iron today and it is standard length, grip logo up, and one extra wrap of tape. I think they bent the loft as requested, but the build tag is unclear in this respect. Would have Club Champion check, but I now have to return this club to Ping so no point.



    So in thread summation:

    1. Took Ping two tries to build a set of i210 3-PW as ordered;

    2. Took Ping three tries to build three Glide Forged Wedges as ordered;

    3. Ping sent the wrong grips with the re-shafting of three wedges (swing weights may also be wrong on these three wedges - TBD); and

    4. Ping just built one iron - the entire order this time - incorrectly.



    How many times must I visit to FedEx to return their mistakes?



    I'm not Bubba or Finau or C. Champ, but I am a guy that buys a lot of Ping products at full retail. Not in the foreseeable future.


    With that large M in your avatar, I assume you're in the mitten? You need to go to Carl's golfland. They're simply the best. They have built a few sets for me and they're spot on every single time.
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  • reider69reider69 Members Posts: 615 ✭✭
    I ordered some Ping Glide Stealth wedges 2.5 weeks ago and still don't have them. Here are my complaints about PING so far

    1. Very few no-upcharge shaft and grip options. They charge the same for a wedge that everyone else does but if you want your specific shaft or grip in it prepare to pay up to 50% more for the club.

    2. I called CS and they told me they could get to D-7(when I requested no more than D-4) with the specs I chose but was told I should request on the order to get wedge to D-4 and builder would try. After I waited over 2 weeks for order, Ping called the company I used to order and said they could do no better than D-8. I changed my requested length down by a 1/4 inch to help swingweight and now order is delayed another 2.5 weeks.

    3. With Mizuno I would have received the swingweight I requested, the shafts and grips I want and had order to me no later than 5 days.

    4. These wedges will be the last thing I order from Ping. Tall golfers who need longer clubs and don't want crazy high swingweights should not deal with Ping. Golfers who like to have their shaft and grip of choice without getting gouged for extra money should not deal with Ping. Golfers who like to get their product in a reasonable amount of time should not deal with PIng.

    5. If these Ping wedges finally show up and I love them and play well with them then I will eat crow.
    Mizuno ST190 - Kuro Kage Silver Tini 70X
    Cobra BioCell+ - Matrix Ozik Red Tie 6Q3 X
    Cobra BioCell 3-4 Hybrid - Aldila Rogue Black 85 X
    Mizuno JPX 900 Forged 4-G, KBS C Taper Lite X
    Ping Glide Stealth 2.0 - 54 and 58 - Modus 105X
    Callaway Xforged - 64 degrees
    Lajosi DD201 Proto
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    Ping rush built and overnighted the second i500 and again with errors. Wrong grip (the color this time i.e. black, not white as ordered/as was on the original erroneous iron built) and blue dot lie angle - which doesn’t make sense as if bent from 60* to 59* that’s a 1* flat [static] lie angle (and if they take into account the 0.5” shorter shaft length in their color coding - which I assume they don’t - then that would be 2* flat).



    Maybe they can build the third correct? My order specs for this one single i500 iron still haven’t changed...
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • Pleasedwith3puttsPleasedwith3putts Members Posts: 1,723 ✭✭
    reider69 wrote:


    I ordered some Ping Glide Stealth wedges 2.5 weeks ago and still don't have them. Here are my complaints about PING so far

    1. Very few no-upcharge shaft and grip options. They charge the same for a wedge that everyone else does but if you want your specific shaft or grip in it prepare to pay up to 50% more for the club.

    2. I called CS and they told me they could get to D-7(when I requested no more than D-4) with the specs I chose but was told I should request on the order to get wedge to D-4 and builder would try. After I waited over 2 weeks for order, Ping called the company I used to order and said they could do no better than D-8. I changed my requested length down by a 1/4 inch to help swingweight and now order is delayed another 2.5 weeks.

    3. With Mizuno I would have received the swingweight I requested, the shafts and grips I want and had order to me no later than 5 days.

    4. These wedges will be the last thing I order from Ping. Tall golfers who need longer clubs and don't want crazy high swingweights should not deal with Ping. Golfers who like to have their shaft and grip of choice without getting gouged for extra money should not deal with Ping. Golfers who like to get their product in a reasonable amount of time should not deal with PIng.

    5. If these Ping wedges finally show up and I love them and play well with them then I will eat crow.




    And the worst thing about this is that I posted in your thread that based on my experience with Ping UK they wouldn't get close to D8. At least they finally let you know, with Ping UK they just built them and sent them to me then told me their swingweight machine was better than mine! It was only when I pointed out that I had tested every Ping club in the shop so they must have built ALL the others 4 sw lighter than specs that they took me seriously.



    Never used Mizuno but the system of phoning up and being told the specs thay can build to fills me with more confidence.
  • brew4eaglebrew4eagle VAMembers Posts: 2,718 ✭✭


    DRRicks wrote:



    Third set of Glide Forged Wedges arrived and they were finally built properly. Just also received back some loft/lie adjusted S55s and some re-shafted Ping Glide Wedges that shipped with the incorrect grips... Will have Club Champion check the swing weights on the three Glide Wedges.




    What a shame. You’re a better man than me, I’d have jumped ship by now.




    Yes, I am probably done with Ping now. I most recently ordered one i500 3 Iron exactly as follows (this is how I emailed the retailer to alleviate the chance of any confusion or errors):

    -Project X 6.0 shaft

    -Golf Pride Tour Wrap 2G grip in white actual color (not black in color); standard grip size; standard one wrap of tape; grip logo down

    -39” length (so 0.5” short)

    -19* loft (so bent 1* weak)

    -D1 swing weight

    -59* lie angle (not sure what color code this would be)



    Received the iron today and it is standard length, grip logo up, and one extra wrap of tape. I think they bent the loft as requested, but the build tag is unclear in this respect. Would have Club Champion check, but I now have to return this club to Ping so no point.



    So in thread summation:

    1. Took Ping two tries to build a set of i210 3-PW as ordered;

    2. Took Ping three tries to build three Glide Forged Wedges as ordered;

    3. Ping sent the wrong grips with the re-shafting of three wedges (swing weights may also be wrong on these three wedges - TBD); and

    4. Ping just built one iron - the entire order this time - incorrectly.



    How many times must I visit to FedEx to return their mistakes?



    I'm not Bubba or Finau or C. Champ, but I am a guy that buys a lot of Ping products at full retail. Not in the foreseeable future.


    With that large M in your avatar, I assume you're in the mitten? You need to go to Carl's golfland. They're simply the best. They have built a few sets for me and they're spot on every single time.




    This sounds like solid advice, especially since it sounds like you're not exactly sure about what you're asking for, at least relative to how PING specs their clubs. Makes it hard for a company to then meet your expectations.
    PING i20 10.5*
    Adams a7 19*
    PING G25 23*
    Nike VR Forged Pro Combo 5-P
    Titleist SM6 52.08F, 58.08M
    TaylorMade TP Soto



  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX


    DRRicks wrote:



    Third set of Glide Forged Wedges arrived and they were finally built properly. Just also received back some loft/lie adjusted S55s and some re-shafted Ping Glide Wedges that shipped with the incorrect grips... Will have Club Champion check the swing weights on the three Glide Wedges.




    What a shame. You’re a better man than me, I’d have jumped ship by now.




    Yes, I am probably done with Ping now. I most recently ordered one i500 3 Iron exactly as follows (this is how I emailed the retailer to alleviate the chance of any confusion or errors):

    -Project X 6.0 shaft

    -Golf Pride Tour Wrap 2G grip in white actual color (not black in color); standard grip size; standard one wrap of tape; grip logo down

    -39” length (so 0.5” short)

    -19* loft (so bent 1* weak)

    -D1 swing weight

    -59* lie angle (not sure what color code this would be)



    Received the iron today and it is standard length, grip logo up, and one extra wrap of tape. I think they bent the loft as requested, but the build tag is unclear in this respect. Would have Club Champion check, but I now have to return this club to Ping so no point.



    So in thread summation:

    1. Took Ping two tries to build a set of i210 3-PW as ordered;

    2. Took Ping three tries to build three Glide Forged Wedges as ordered;

    3. Ping sent the wrong grips with the re-shafting of three wedges (swing weights may also be wrong on these three wedges - TBD); and

    4. Ping just built one iron - the entire order this time - incorrectly.



    How many times must I visit to FedEx to return their mistakes?



    I'm not Bubba or Finau or C. Champ, but I am a guy that buys a lot of Ping products at full retail. Not in the foreseeable future.


    With that large M in your avatar, I assume you're in the mitten? You need to go to Carl's golfland. They're simply the best. They have built a few sets for me and they're spot on every single time.




    I have previously been to Carl’s - good shop. Not that geographically close anymore. I do have Club Champion HQ nearby and have had nothing but phenomenal experiences with them - multiple times.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    edited Jan 27, 2019 8:57pm #56
    brew4eagle wrote:



    DRRicks wrote:



    Third set of Glide Forged Wedges arrived and they were finally built properly. Just also received back some loft/lie adjusted S55s and some re-shafted Ping Glide Wedges that shipped with the incorrect grips... Will have Club Champion check the swing weights on the three Glide Wedges.




    What a shame. You’re a better man than me, I’d have jumped ship by now.




    Yes, I am probably done with Ping now. I most recently ordered one i500 3 Iron exactly as follows (this is how I emailed the retailer to alleviate the chance of any confusion or errors):

    -Project X 6.0 shaft

    -Golf Pride Tour Wrap 2G grip in white actual color (not black in color); standard grip size; standard one wrap of tape; grip logo down

    -39” length (so 0.5” short)

    -19* loft (so bent 1* weak)

    -D1 swing weight

    -59* lie angle (not sure what color code this would be)



    Received the iron today and it is standard length, grip logo up, and one extra wrap of tape. I think they bent the loft as requested, but the build tag is unclear in this respect. Would have Club Champion check, but I now have to return this club to Ping so no point.



    So in thread summation:

    1. Took Ping two tries to build a set of i210 3-PW as ordered;

    2. Took Ping three tries to build three Glide Forged Wedges as ordered;

    3. Ping sent the wrong grips with the re-shafting of three wedges (swing weights may also be wrong on these three wedges - TBD); and

    4. Ping just built one iron - the entire order this time - incorrectly.



    How many times must I visit to FedEx to return their mistakes?



    I'm not Bubba or Finau or C. Champ, but I am a guy that buys a lot of Ping products at full retail. Not in the foreseeable future.


    With that large M in your avatar, I assume you're in the mitten? You need to go to Carl's golfland. They're simply the best. They have built a few sets for me and they're spot on every single time.




    This sounds like solid advice, especially since it sounds like you're not exactly sure about what you're asking for, at least relative to how PING specs their clubs. Makes it hard for a company to then meet your expectations.




    On the contrary, I know exactly what I want. I couldn’t be more exacting in my orders (less the Ping lie angle color code for that i500 3 iron that I initially didn’t bother looking up, as Ping will simply digitally bend the lie angle to whatever degree (within reason) that you tell them). Again, here was my exact order for the i500 3 iron:



    “i500 3 Iron exactly as follows:

    -Project X 6.0 shaft

    -Golf Pride Tour Wrap 2G grip in white actual color (not black in color); standard grip size; standard one wrap of tape; grip logo down

    -39” length (so 0.5” short)

    -19* loft (so bent 1* weak)

    -D1 swing weight

    -59* lie angle (not sure what color code this would be [(this would be red - they had it correct on the first i500 3 iron and then wrong on second, having gone blue dot 1* upright...)])”



    Nothing has changed as respects my orders - they keep redoing them to correct things that they acknowledge they did incorrectly, but then they mess up something else (i.e. a different build spec) in that process (that they had correct the first time!).



    My expectations are that they build an i500 3 iron exactly as per the above, in consideration of the $24X.XX I paid for said one golf iron, and thus far in two attempts they have not done so.



    You will note that I haven’t once mentioned the retailer involved here as they are simply submitting the orders as provided; they, too, seem to be at a loss as to why Ping continues erring. And they are a very large Ping retailer.



    This isn’t difficult, though it sure appears to be.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • garcia51694garcia51694 RHODY RHODY RHODY RAMS RAMS RAMS RHODE ISLANDMembers Posts: 2,531 ✭✭
    Geez.
    PING G400 Max 9* Project X HZRDUS Yellow
    Mizuno ST190 Atmos Black Tour Spec
    PING i20 17* White Pearl KBS
    Titleist 816 22* H2 Atmos Blue Tour Spec
    Titleist 718 AP2 KBS SE Black C-Taper
    CP Functional Art Wedges KBS SE Black
    PXG Mini Gunboat
    Robert Mark Headcovers
    Iomic Grips
    BB&F Ferrules
    Jordan Shoes
  • Go Horns!Go Horns! Members Posts: 115 ✭✭
    I was all set on going all Ping for irons and wedges because they will build to spec. But this has me rethinking that decision. May have to just pay for the custom build.
  • cardoustiecardoustie haha, we don't play for 5's Members Posts: 11,845 ✭✭
    Man so strange



    I've been buying Ping sets for years and I just email my pro and the Ping rep at the same time and I get exactly as ordered



    Last set I was told weights would be off by 0.5 point and I said no worries (I get very heavy)
    Ping G400 LST 11* Oban Revenge 65x
    Ping G400 5w 16.5* Oban Kiyoshi White 65s
    Ping G25 7w 20* Fubuki Tour 73x
    Ping G25 4h 23* Diamana White 92s
    Callaway Apex 5h 26* Mitsu KK 80s
    Ping s55 6-PW Fujikura mci 100s
    Vokey sm2 50* 54* 59* 64* DG s400 Onyx
    Piretti Matera Elite (torched)
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    I have previously (in years past) custom ordered woods, irons, wedges, and a putter from Ping, and besides from one club having had the wrong grip on it (Lamkin Crossline as opposed to Lamkin Crossline Cord), everything was built exactly to spec. Not sure why so many issues as of late. And this isn’t a thread to generally dog Ping, they make great products.
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
  • johngalt312johngalt312 Member ClubWRX Posts: 367 ClubWRX
    Ping is building the i500 3 iron a third time - with a production supervisor handling it - and will again be overnighting it. Hopefully this does it. I have also been advised that Ping will be sending [unsolicited] “Ping swag”, whatever that entails.



    The retailer also offered to send a box of balls of my choosing as a token of apology for all of these order production errors, which I declined, as the mistakes are/were not theirs.



    Stay tuned...
    G400 Max Driver
    G400 3-Wood
    G400 5-Wood
    i210 Irons 3-P
    Glide 2.0 Wedges 52*, 58*
    Vault 2.0 Dale Anser
    Jani-King Towel
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