Leupold Golf Rangefinders under a 2-Year Warranty Now?

jaymay82jaymay82 Honolulu, HIMembers Posts: 517 ✭✭
In shopping for a new laser rangefinder, I noticed that a bunch of people swear by Leupold because of their "lifetime warranty", and having had older models that malfunctioned, replaced with new ones.



I recently checked their website and noticed that it now says rangefinders are under a 2-year warranty.



https://www.leupold.com/leupold-dna/lifetime-guarantee



Does anyone know if Leupold changed their policy? Are golf rangefinders now only covered by a 2-year period? If so, this was a huge selling point for me, and now I am considering other brands.
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Comments

  • dbdorsdbdors Houston, Clear Lake areaClubWRX Posts: 1,884 ClubWRX
    If you scroll down that page, there are reviews that indicate that it was 2 only for “electronic” devices. Looks like some thought it was lifetime when it wasn’t. Why not call Leupold and confirm it was or a recent change.

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  • jaymay82jaymay82 Honolulu, HIMembers Posts: 517 ✭✭
    dbdors wrote:


    If you scroll down that page, there are reviews that indicate that it was 2 only for “electronic” devices. Looks like some thought it was lifetime when it wasn’t. Why not call Leupold and confirm it was or a recent change.




    Yeah 2-year warranty on the rangefinders. I wonder if it was a recent change. In any case, I'm now looking at other brands.
    Nike | Titleist | Bridgestone
  • LHGolf4LHGolf4 Lefty Boomers Posts: 457 ✭✭✭✭
    jaymay82 wrote:

    dbdors wrote:


    If you scroll down that page, there are reviews that indicate that it was 2 only for “electronic” devices. Looks like some thought it was lifetime when it wasn’t. Why not call Leupold and confirm it was or a recent change.




    Yeah 2-year warranty on the rangefinders. I wonder if it was a recent change. In any case, I'm now looking at other brands.




    Nikon offers 5 year warranties. That was the last brand I bought.
  • LilzLilz Members Posts: 38 ✭✭
    I have [background=rgb(247, 247, 247)]Leupold, why would you look for different? You think they'll not cover you? Like they have been for so many years. Your just a cheap person, wanting free stuff.[/background]
  • MathwizMathwiz Members Posts: 986 ✭✭
    edited Dec 29, 2018 #6
    Lilz wrote:


    I have [background=rgb(247, 247, 247)]Leupold, why would you look for different? You think they'll not cover you? Like they have been for so many years. Your just a cheap person, wanting free stuff.[/background]




    No one said anything about wanting "free stuff".
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    Taylormade 2017 M2 15°
    Srixon U65 20° 3 iron
    Srixon z565 4 thru PW
    48° & 52° Cleveland CBX wedges
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    Ping Sigma 2 Kushin  center shaft

    All subject to change in the blink of an eye.........and I blink a lot.
  • billh17billh17 just happy to play Members Posts: 2,921 ✭✭✭✭✭✭✭
    Lilz wrote:


    I have [background=rgb(247, 247, 247)]Leupold, why would you look for different? You think they'll not cover you? Like they have been for so many years. Your just a cheap person, wanting free stuff.[/background]


    LOL WOW....thats all......just WOW
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  • ejcrosslejcrossl Members Posts: 15 ✭✭
    I sent my Leupold Gx-3i back with a faded screen this month. They just offered 60% off any new purchase from their super inflated MSRP prices. Save a couple $'s off buying one off the street, but not that much when trying to replace an already expensive one.

    Driver - TM M5 Fuji Pro 2.0 TS 7x
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  • OSKARJONESOSKARJONES Members Posts: 271 ✭✭✭✭
    I sent back a GX-2i2 that was about 3 years old. It wasn't picking up flags consistently and hardly ever locking on to prisms. About 7 days after sending it off I received a brand new GX-2i3. I'm not sure what the warranty was on the old unit but the new rangefinder states 2 years. BTW the 2i3 is smaller and seems to read distances a little faster.
  • ivygynoncivygynonc Members Posts: 24 ✭✭
    I too sent back my GX-4 for giving incorrect yardages. they sent me a new one without worry. never asked about when I purchased it or not. sent in old model, received a new one after about about 10days. excellent email and phone communication. I would not buy another rangefinder after this. they are a bit expensive, but they are the best in my opinion and experience when it failed to work as expected.
  • melcoebmelcoeb Members Posts: 50 ✭✭

    Leupold is off the board for me. Fading display on Gx-4i. Got the same % off offer. No thanks. Went to Callaway 300 Pro.

  • maxilimmaxilim Members Posts: 87 ✭✭✭

    I just had my GX-4i2 experienced its 2nd and final problem. The first happened last year with the slope not working, for which they fixed under warranty. This time it's due to yardage not working. I looked through my documentation and it does show that the warranty for electronics is 2 years. My initial purchasing decision was based on the many reports of Leupold's lifetime warranty and the many stories here on Golfwrx for extended support. Since the product is no longer under warranty repair, they are offering a 50% discount off market prices for their current rangefinders. Not a bad deal, but I think I'm going to look elsewhere. Nikon Coolshot Pro Stabilized is the only company offering a 5-year warranty on their rangefinder.

  • timbo08timbo08 Members Posts: 2,135 ✭✭✭✭✭✭

    Same thoughts as everyone else here. Bought Leupold for the quality and warranty. My first unit was a TANK. Had problems, got offered the 60% off, which I did go for but the quality of the second unit is not the same. started having problems with it near the end of last summer and it barely functions now, locking onto everything but the flag. Need to send it back in still for warranty but considering I am on the hook for shipping, I am in no rush. Picked up a Bushnell and haven't looked back.

  • btpd806btpd806 Members Posts: 36 ✭✭
    edited Aug 6, 2019 10:39pm #14

    My GX-4i took a dump, 60% of 840.00 for the 5i forget it. Amazon sells it for 500.00 basically, no to inflated prices. I will never buy leupold again, I bought the rolls royce years ago , turned out to be a ford pinto and I would think better customer service would have been nice for dropping that much years ago

  • torbilltorbill Members Posts: 346 ✭✭✭✭

    The warranty is two years, and if you are out of warranty the “60% discount” on a replacement is a scam as far as I am concerned.

    The reason is that their MSRP prices are artificially high, and this is what the discount is based on. I mean, really, $800 MSRP for a laser rangefinder? What other competitive unit is priced at anywhere near that sort of MSRP? It’s ridiculous, and it has to be structured this way by Leupold so that they can replace units and make people think that they got some sort of deal, when in reality all they are getting is the same sort of price that they could pick up a competitive unit for, at street prices.

    I had an expensive Leupold fail, about three months out of warranty. They offered me the 60% off deal. I could buy a Bushnell for less than the Leupold deal, and I did. I liked the Leupold when it was working, but the Bushnell is actually a better unit - faster and slightly better at picking out targets. I got a little over two years out of a Leupold that my wife (Xmas present) paid the better part of $500 for, street price. No Leupolds in my future, ever again - once burned, twice shy.

  • maxilimmaxilim Members Posts: 87 ✭✭✭

    To be fair, 50% - 60% discount applies to the price one would pay for a new GPS from a local retail store and not the MSRP. A bit unusual since discounts are normally applied to the MSRP. After a lot of research and deliberation, I ended up paying $250 + local tax for a new GX-5i3, which includes a 2-year warranty. I wished that they would have fixed it for free, but in my 5 years of ownership with the GX-4i2, I've come to appreciate Leupold's performance and accuracy. Compared to other products selling for $250, it's a great deal.

  • torbilltorbill Members Posts: 346 ✭✭✭✭
    edited Aug 16, 2019 1:55am #17

    maxilim, that’s interesting.

    The process that I used was to send my unit to Leupold. Leupold sent me an email, indicating the my unit was out of warranty. They gave me a number to call, to discuss “my options”. I called the number. I was told by their representative that I could buy another Leupold at 60% off. I told them to return my unit, as I had already seen on their website that their selling price for the gx-5i3 is $844.95.

    How did they arrive at a selling price to you of $250? If they didn’t use their own selling price as the reference, whose price did they use?

  • Chris_NHChris_NH Members Posts: 543 ✭✭✭✭✭
    edited Aug 16, 2019 4:40pm #18

    @torbill said:
    The warranty is two years, and if you are out of warranty the “60% discount” on a replacement is a scam as far as I am concerned.

    The reason is that their MSRP prices are artificially high, and this is what the discount is based on. I mean, really, $800 MSRP for a laser rangefinder? What other competitive unit is priced at anywhere near that sort of MSRP? It’s ridiculous, and it has to be structured this way by Leupold so that they can replace units and make people think that they got some sort of deal, when in reality all they are getting is the same sort of price that they could pick up a competitive unit for, at street prices.

    I had an expensive Leupold fail, about three months out of warranty. They offered me the 60% off deal. I could buy a Bushnell for less than the Leupold deal, and I did. I liked the Leupold when it was working, but the Bushnell is actually a better unit - faster and slightly better at picking out targets. I got a little over two years out of a Leupold that my wife (Xmas present) paid the better part of $500 for, street price. No Leupolds in my future, ever again - once burned, twice shy.

    Your figures are not correct - at least, they don’t match up to the transaction I just completed a couple of hours ago.

    I sent in my old GX-1. It cannot be repaired so they are sending me a GX-1i3 for $145 + $11 sales tax - free shipping. That’s 28% of the $520 MSRP listed on their website and a bit under 50% of what I’d spend at online retailers. That’s a heck of a bargain.

  • Chris_NHChris_NH Members Posts: 543 ✭✭✭✭✭
    edited Aug 16, 2019 4:42pm #19

    @torbill said:
    maxilim, that’s interesting.

    The process that I used was to send my unit to Leupold. Leupold sent me an email, indicating the my unit was out of warranty. They gave me a number to call, to discuss “my options”. I called the number. I was told by their representative that I could buy another Leupold at 60% off. I told them to return my unit, as I had already seen on their website that their selling price for the gx-5i3 is $844.95.

    How did they arrive at a selling price to you of $250? If they didn’t use their own selling price as the reference, whose price did they use?

    If you got that far, you should have just asked one more question and asked what the price would be rather than making an assumption about what price they were using.

  • torbilltorbill Members Posts: 346 ✭✭✭✭

    @Chris_NH said:

    @torbill said:
    maxilim, that’s interesting.

    The process that I used was to send my unit to Leupold. Leupold sent me an email, indicating the my unit was out of warranty. They gave me a number to call, to discuss “my options”. I called the number. I was told by their representative that I could buy another Leupold at 60% off. I told them to return my unit, as I had already seen on their website that their selling price for the gx-5i3 is $844.95.

    How did they arrive at a selling price to you of $250? If they didn’t use their own selling price as the reference, whose price did they use?

    If you got that far, you should have just asked one more question and asked what the price would be rather than making an assumption about what price they were using.

    Chris, for me this was mostly about expectations. My expectation was that my unit was repairable and would be repaired free. I got this expectation in part from a friend I golf with. He was a Leupold factory rep for many years, now retired. He told me that he never knew of a customer who had a problem with a Leupold unit where the customer had to pay for a repair - and in fact Leupold would often just ship a new one rather than repair the broken one. And this was consistent with what I had been told by others. This was the fabled Leupold service, if you will. (And, BTW, when I told him about my recent experience, he was as surprised and disappointed as I was.)

    So, when I was told that the unit was not repairable and that I would have to pay 40% there was no need for further conversation. 40% of $844.95, or $500, or whatever the number made no difference, really. My unit was barely out of warranty. Leupold obviously has some problems with their display technology, and I’m not about to put good money after bad when there are so many other cost-effective options out there.

    It was wrong for me to assume that the 40% was based on MSRP, hence that Leupold is scamming its customers. I stand corrected, and I am sorry to have provided inaccurate information.

    maxilim got a great value on replacing a 5 year old unit that gave him good service, so I can understand his positive view. OTOH, my feelings about Leupold products and service are covered with what I wrote in Message #7 of this thread, and they stand:

    https://forums.golfwrx.com/discussion/1766738/dilemma-leupold-60-off-or-switch-brands#latest

  • Chris_NHChris_NH Members Posts: 543 ✭✭✭✭✭
    edited Aug 16, 2019 10:11pm #21

    Torbill
    I completely understand the disappointment. I was just trying to correct the record so that people understand the terms. Although it didn’t work out well for you, I think those terms of offering a substantial discount are very generous. For me, I got 8-ish years out of a second-hand unit then a new one for $150.

    That builds brand loyalty in my case. I’m sorry that you were in the other end of that.

  • maxilimmaxilim Members Posts: 87 ✭✭✭

    Torbill, my apologies for not responding. This is my first post since the site got updated and my notifications got changed. Chris_NH, thank you for responding.

    I will admit, I am not happy with the entire process, but I'm no longer upset. I wouldn't go as far as saying the discount creates brand loyalty, especially when comparing it to the way Taylormade, Callaway, and Titleist does it. Brand loyalty for me is knowing the company is willing to stand behind their product. In the hunting world, Leupold scopes are world renown for quality, durability, and lifetime service. Other posts had eluded that Leupold's level of service did extend to their rangefinders, but thanks to OP (jaymay82), others and my own personal experience, that no longer is true.

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