CPO stinks, and I'm not very bright

brew4eaglebrew4eagle VAMembers Posts: 2,742 ✭✭
Ordered an RX putter with standard grip in 'like new' condition with 'original matching headcover'. Putter shows up today with a giant SuperStroke 3.0 grip, an Odyssey Works cover that is too big, and enough scratches/dings to not be 'like new' in my book.



I'm not sure if they're to blame, or if it's my fault for being a slow learner as my previous 2 orders were also botched. A couple years ago I ordered a 'like new' Black Series Tour Designs putter that was beat to ****, and then about a year ago I ordered an original White Hot Pro putter but received one of the newer, cheap looking 2.0 versions.



I'm sure they'll make it right, but it will take several weeks and at least one more call to get a truly full refund. Just ranting, and letting others know that CPO is very unreliable.
PING i20 10.5*
Adams a7 19*
PING G25 23*
Nike VR Forged Pro Combo 5-P
Titleist SM6 52.08F, 58.08M
TaylorMade Spider Tour Black



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Comments

  • the bishopthe bishop Members Posts: 3,276 ✭✭
    I've never bought anything from CPO so can't speak from personal experience, but my impression from reading other's experiences here is that they are a consistently good deal. I've seen one or two other complaints here recently though IIRC. Maybe they're slipping a bit? IDK.
    Dynacraft Avatar Evolution  V2 High Launch - S
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    W/S FG Tour RAW 52/56/60  KBS Hi-Rev 2.0
    Scotty Newport Pro Platinum
  • SoCalTitleistSoCalTitleist Members Posts: 3,256 ✭✭
    they are usually pretty good, just had an issue from Global golf where they sent me the wrong flex shaft and a putter i ordered in very good condition that was stripped of its finished and modified sight sight dot.
  • ghostriderghostrider Members Posts: 222 ✭✭
    When I lived in Austin I used them a lot - especially in the old days when they let you drive over and pick up. Someone decided the riff-raff were a security issue so you had to ship inside the same city. Once I got a right hand shaft in left hand club and they said to ship it back. UPS was literally across the street and I was headed out of town so I drove to UPS center and told them they could save a lot of time by walking the package across the street. They were always good about making sure any issues were fixed.
  • KaTooMKaTooM Members Posts: 1,384 ✭✭
    edited Jan 2, 2019 6:28pm #5
    Sorry for your troubles man!



    Exactly why I don't buy unless there are pics of the actual product...these representative/stock photos suck! Plus, although the rating scales they use try to represent the condition, in the end they're still very subjective.
  • mspeedpikamspeedpika Members Posts: 1,061 ✭✭
    Just ordered a apex ut in average condition, and it came looking in great shape. I also had them priced matched an after Christmas price and another ten dollars off was credited back to me before it even arrived.
  • GoIrish17GoIrish17 Members Posts: 5,641 ✭✭
    Unfortunately, this seems like the trend for most all secondhand golf equipment retailers - overselling items, shipping incorrect items, and terribly misrepresenting conditions. Maybe it’s just me, but a few years back it seemed like any time you bought used (clubs, balls) you got better than advertised condition almost as SOP. Are these used equipment companies just not seeing the value of dedicating time and effort (aka money) to maintaining an inventory correctly and providing accurate/ buyer-friendly condition descriptions?



    To add to this post’s thoughts... I guess I can excuse some eBay secondhand retailers (not private sellers) for mistakes and oversights occasionally. Honestly, I assume most of them are small time operations working with a small margin to make a buck off of other people’s golf leftovers and junk. But it’s a bad look on Callaway for the secondhand outlet that bears their name to be so inconsistent lately. I guess I just expect a little better from them. Maybe they ARE just a small time operation and I expect too much?
    Driver: '16 M2 10.5° | Elements Platinum Proto 6
    Ping G400 LST 8.5° | Evenflow HC Black 65
    Cobra F9 9° | Atmos Tour Spec Black 6
    Fairway: M4 Tour 15° | Kuro Kage XT 70
    Hybrid: Callaway X2Hot Pro 18° | Speeder HB 8.8
    Driving Iron: Apex X-Forged Utility 21° | AD-DI 105
    Irons: Srixon 785 5-pw | Recoil 110
    Wedges: Vokey SM7 raw 48° F (Handground S), 54° S, 58° V | KBS 610
    Putter: Tad Moore Pro 1S prototype
    Scotty AOP Newport oil can
     Byron Morgan DH89 oil can

    WITB:
    http://www.golfwrx.c...sh17s-new-witb/
  • BMCBMC Members Posts: 3,580 ✭✭
    My many experiences with Global Golf have been good. Usually better than expected condition. And, there prices are good.
    PING Rapture V1 Driver 9*
    Cobra Baffler Pro 18* & 23* hybrids
    Titleist 755 irons
    Vokey Wedges 46/54/58
    Odyssey #1WS
  • CheckJVCheckJV Male Model Members Posts: 2,106 ✭✭
    Are Global Golf, 3Balls, and CPO all the same company?
  • Bece2117Bece2117 MassachusettsClubWRX Posts: 1,617 ClubWRX
    Get connected with a Callaway inside sales rep, I’ve had them personally make sure what I was ordering was in the condition I expected, their customer service is second to none.

    CheckJV wrote:
    Are Global Golf, 3Balls, and CPO all the same company?
    no, Global and 3Balls are....CPO is Callaway owned
    Callaway Legacy Black 4-P DG S300
    Callaway MD4 Raw 50/54/58 KBS Tour V 125
    Nike Vapor Speed 3 Iron Aldila Tour Blue
    Callaway Rogue SZ Driver Accra TZ6
    Callaway Rogue SZ 3 Wood HZRDUS Yellow
    Rife Vault 001
  • DWCobraJRDWCobraJR Members Posts: 538 ✭✭
    I’ve bought several times from CPO. Including in December. Bought a Toulon Atlanta in “like new” condition. When I got it, it was in I would call “good” shape. Had a big ding and some scratches on the top. I emailed them let them know I wasn’t happy. They immediately shipped out a new one, which I got today. Club is in outstanding condition and has a magnetic cover. Shipping back the old putter tomorrow. CPO might be hit or miss, but when they miss they go out of their way to make it right.
  • gripandripgripandrip Members Posts: 982 ✭✭
    I've had no issue with CPO. Last purchase was a Aldila RIP shaft with Callaway tip. It was brand new.
  • larryd3larryd3 Members Posts: 588 ✭✭
    I recently ordered a set of CF16 irons and they were in great condition. Processing the trade-in is really slow due to holidays. Overall I’d buy from them again.
    TM M4
    Epic 15*
    816 H1 19*
    816 H1 24*
    PXG 0311 5-gw
    54* SM6 M
    58* SM7 S
    PXG Operator H
  • BrandonDunesBrandonDunes Members Posts: 337 ✭✭
    I've only ordered recently and the conditions were on point. As for the unreliability I can attest. I had a superstroke putter grip installed on a putter I ordered because it was $10 cheaper than buying one at the store. First time the putter came the grip was not on straight and the putter sat pretty open. Service was great and a new putter was sent out, but this one was not straight as well and made the putter closed. Makes their service technicians look like amateurs.
    Driver - Callaway Epic SZ 10.5º
    3W - Taylor Made Jetspeed HL º17
    H - Callaway Xhot Pro 23º
    Irons - Mizuno JPX919 Hotmetal 5-PW
    GW - Callaway MD3 (S-48º)
    SW - Callaway MD3 (S-52º)
    LW - Callaway MD3 (W-58º)
    Putter - Scotty Cameron
  • BYKBYK Members Posts: 1,659 ✭✭
    Like new from CPO really has become a total crapshoot.

    unfortunately recently, it hasn't even even close to new. Used to never be that way.



    on the flip side, their very good has been pretty darn good.
    Yadi for President
  • grm24grm24 Western PAMembers Posts: 3,190 ✭✭
    Bece2117 wrote:


    Get connected with a Callaway inside sales rep, I’ve had them personally make sure what I was ordering was in the condition I expected, their customer service is second to none.


    CheckJV wrote:
    Are Global Golf, 3Balls, and CPO all the same company?
    no, Global and 3Balls are....CPO is Callaway owned
    Taylormade Certified Pre-Owned is run by the same company that owns Global Golf/3 Balls. Global Value Commerce Inc.



    http://www.globalvaluecommerce.com/
  • dcfball88dcfball88 Members Posts: 119 ✭✭
    GoIrish17 wrote:


    Unfortunately, this seems like the trend for most all secondhand golf equipment retailers - overselling items, shipping incorrect items, and terribly misrepresenting conditions. Maybe it’s just me, but a few years back it seemed like any time you bought used (clubs, balls) you got better than advertised condition almost as SOP. Are these used equipment companies just not seeing the value of dedicating time and effort (aka money) to maintaining an inventory correctly and providing accurate/ buyer-friendly condition descriptions?



    To add to this post’s thoughts... I guess I can excuse some eBay secondhand retailers (not private sellers) for mistakes and oversights occasionally. Honestly, I assume most of them are small time operations working with a small margin to make a buck off of other people’s golf leftovers and junk. But it’s a bad look on Callaway for the secondhand outlet that bears their name to be so inconsistent lately. I guess I just expect a little better from them. Maybe they ARE just a small time operation and I expect too much?




    I have noticed a pronounced change with global/3balls specifically, dating back to beginning 2018 (after last holiday season). All the way up the chain- inaccurate orders, overselling club conditions rather than under, shipping incorrect items, snottier customer service, slower shipping with smart post, and fewer coupon codes. YMMV. I buy more locally now- where I can see the clubs before buying if possible. It's too bad- used to love those guys.
  • GSDriverGSDriver Members Posts: 607 ✭✭
    Been using CPO for years, never had a problem they didn't 'make right'.....I'm betting with Holiday staff augmentation, mistakes happen a bit more frequently.



    A simple phone call should resolve. I've bought so many like new items that arrive still in plastic I kind of expect it.
    Epic Speeder 661
    Rogue 4 Wood Evenflow 75 Blue
    Epic Hybrids 3/4/5
    Apex Pro 6-P Recoil 110 F4
    MD Slate Forged 52
    PM Grind 56/60
    Odyssey 7S
    All grips except putter are Iomic Sticky 2.3
  • Sparky14Sparky14 Members Posts: 365 ✭✭
    I have had good luck with all 3 or 4 of my CPO purchases.



    Here's something: I went to Golf Galaxy last night. I bought two Bettinardi putters. When I got home, I realized that the clubs they had given me were, in fact, the same ones that I thought I was purchasing. Pretty impressed with these actual brick & mortar store thingies.
  • RainShadowRainShadow Tucson AZ (for now)Members Posts: 3,737 ✭✭
    I've never had a problem with CPO. In fact, I just returned an Apex MB A wedge that I'd hit a couple of times on the range and didn't like.

    I had purchased it a "average" condition, and you could barely tell it had been hit. They gave a full refund.

    Had the same issue with a putter that returned after 2 sessions on the practice green.

    They are great. You'll find very few people that have had a poor experience, and if buyers aren't happy with product, they make it right quickly.
    Ping G400 10.5 Hzrdus Yellow 75 6.0
    Rogue 17* Atmos Blue TS
    G 410 19* Tour 85 R
    Apex  23 & 26 Kuro Kage S
    Cobra Forged Tec Black 6-GW Modus 105s (In Play) / Srixon Z765 6-GW Modus 105s (Standing By)
    MackDaddy4 Black 54 S and RTX 3 Raw 58* 
    '17 Studio Stock 8
    Some kind of 3 or 4 piece urethane covered soft feeling ball
  • dparkdpark Members Posts: 2,532 ✭✭
    My experiences with CPO has been outstanding. Every single item I bought was in better condition than expected. In some cases brand new.



    But not to say that they don't screw up now and them. Bring it up to them and hopefully they will make it right for you.
    Old stuff:
    1962 Tommy Armour AT2W Driver
    1953 Macgregor M65W EOM 3 wood
    1978 H&B PowerBilt Citation 4 wood
    1984 Ben Hogan Apex PC 2-E
    1968 Wilson Dual Wedge
    1964 Acushnet O-SET M6S Bullseye Putter

    New stuff
    Cobra ZL 10.5 driver
    Adams 5050 16 fairway wood
    Adams A2P 20* hybrid
    Titleist 716 MB irons 4-PW
    Callaway Mack Daddy wedges 52, 56, 60
    Scotty Cameron Pro Platinum Napa
  • brew4eaglebrew4eagle VAMembers Posts: 2,742 ✭✭
    Have made 2 calls and exchanged multiple emails. Still waiting for a return label. Seems they want me to pay for return shipping. Never again.
    PING i20 10.5*
    Adams a7 19*
    PING G25 23*
    Nike VR Forged Pro Combo 5-P
    Titleist SM6 52.08F, 58.08M
    TaylorMade Spider Tour Black



  • e-mane-man Members Posts: 2,055 ✭✭
    My only issue with CPO is that "like new" includes refurbished. They need to have a separate category for refurbished because it's not the same as "like new."
  • brew4eaglebrew4eagle VAMembers Posts: 2,742 ✭✭
    CPO did send a return shipping label. So far they are taking care of the situation, it just takes too much prodding and time imo.
    PING i20 10.5*
    Adams a7 19*
    PING G25 23*
    Nike VR Forged Pro Combo 5-P
    Titleist SM6 52.08F, 58.08M
    TaylorMade Spider Tour Black



  • jholzjholz Members Posts: 1,379 ✭✭
    I've always been really pleased with my purchases from CPO - can't speak to 3Balls or Global Golf.



    I do tend to order from further down on the condition scale. Seems like most of these complaints come from people purchasing the "Like New" condition.



    If you really want "Like New" then you should probably just buy new.
    Cleveland Launcher HB 10.5* - Stock Miyazaki C. Kua 50 Stiff
    Callaway Diablo Octane Tour 13* - Aldila NV 75 Stiff
    or
    Callaway Diablo Edge Tour 15* - Accra Dymatch M5 75
    Mizuno F-50 18* - Stock Stiff
    or
    Callaway Diablo Edge Tour Hybrid 21* - Aldila NV 85 Stiff
    Callaway RAZR Tour Hybrid 24* - Stock XStiff
    5 - PW Cleveland CG7 Tour Black Pearl - DGSL S300
    Vokey Design 200 Series 52* Stock Wedge (?)
    Cleveland CG15 Oilcan 56* Stock Wedge
    Callaway X-Series JAWS Slate CC 58* Stock Wedge
    Odyssey White Ice #7 - Golf Pride Oversize
  • NixLix26NixLix26 Members Posts: 336 ✭✭
    Over the summer I bought a set of Cleveland TA3 form forged from global golf just to use as a traveling set. They said Value condition with club marks and such. No actual pic. But for $35 at the time I said what the ****.

    These clubs showed up and are basically brand spanking new. Besides the light patina from probably sitting around. They looked like they had never hit a ball. Even the original grips where perfect Cleveland golf pride. 4173209774d47692e2d9882fcb61aa15.jpg6b2509d2bfd3bc343c9c66e12b336a55.jpg
    CURRENT BAG SETUP
    TAYLORMADE - M1 HZRDUS
    TITLEIST - 906 F 13*
    MIZUNO - MMC FLIHI 2 IRON*
    MIZUNO - MP32  3-PW
    CLEVELAND - 588 GUNMETAL - 56*, 60*
    SCOTTY - Bullseye



    https://www.instagram.com/nixlix26/
  • jholzjholz Members Posts: 1,379 ✭✭
    NixLix26 wrote:


    Over the summer I bought a set of Cleveland TA3 form forged from global golf just to use as a traveling set. They said Value condition with club marks and such. No actual pic. But for $35 at the time I said what the ****.

    These clubs showed up and are basically brand spanking new. Besides the light patina from probably sitting around. They looked like they had never hit a ball. Even the original grips where perfect Cleveland golf pride. 4173209774d47692e2d9882fcb61aa15.jpg6b2509d2bfd3bc343c9c66e12b336a55.jpg




    ****, that is a stellar find. One of my favorite irons of all time.
    Cleveland Launcher HB 10.5* - Stock Miyazaki C. Kua 50 Stiff
    Callaway Diablo Octane Tour 13* - Aldila NV 75 Stiff
    or
    Callaway Diablo Edge Tour 15* - Accra Dymatch M5 75
    Mizuno F-50 18* - Stock Stiff
    or
    Callaway Diablo Edge Tour Hybrid 21* - Aldila NV 85 Stiff
    Callaway RAZR Tour Hybrid 24* - Stock XStiff
    5 - PW Cleveland CG7 Tour Black Pearl - DGSL S300
    Vokey Design 200 Series 52* Stock Wedge (?)
    Cleveland CG15 Oilcan 56* Stock Wedge
    Callaway X-Series JAWS Slate CC 58* Stock Wedge
    Odyssey White Ice #7 - Golf Pride Oversize
  • brew4eaglebrew4eagle VAMembers Posts: 2,742 ✭✭
    jholz wrote:






    If you really want "Like New" then you should probably just buy new.


    Huh? If you want new, you buy new. If you want (and buy) "like new" you should receive like new. It's pretty simple really, but CPO has a tough time figuring it out. Regardless, I've learned my lesson (finally) and will not waste my time again dealing with this inept company.
    PING i20 10.5*
    Adams a7 19*
    PING G25 23*
    Nike VR Forged Pro Combo 5-P
    Titleist SM6 52.08F, 58.08M
    TaylorMade Spider Tour Black



  • radimanradiman Members Posts: 4,711 ✭✭
    jholz wrote:

    NixLix26 wrote:


    Over the summer I bought a set of Cleveland TA3 form forged from global golf just to use as a traveling set. They said Value condition with club marks and such. No actual pic. But for $35 at the time I said what the ****.

    These clubs showed up and are basically brand spanking new. Besides the light patina from probably sitting around. They looked like they had never hit a ball. Even the original grips where perfect Cleveland golf pride. 4173209774d47692e2d9882fcb61aa15.jpg6b2509d2bfd3bc343c9c66e12b336a55.jpg




    ****, that is a stellar find. One of my favorite irons of all time.




    Same here. My very first eBay purchase. Loved those clubs.
    Callaway Epic Flash SZ 9* HZRDUS Smoke Green "The Hulk" 60 6.5TX
    Callaway Epic Flash SZ 15* Evenflow Black 75 6.5
    Callaway X-Forged UT 21* w/Motore Speeder TS 8.8 X
    Callaway 2016 Apex Pro 4-PW KBS 130X
    Taylormade Spider X Navy/White 35"
    Callaway MD3 52, 56, 60
    All sitting comfortably in my Sun Mountain Sync Cart Bag
  • radimanradiman Members Posts: 4,711 ✭✭
    brew4eagle wrote:

    jholz wrote:






    If you really want "Like New" then you should probably just buy new.


    Huh? If you want new, you buy new. If you want (and buy) "like new" you should receive like new. It's pretty simple really, but CPO has a tough time figuring it out. Regardless, I've learned my lesson (finally) and will not waste my time again dealing with this inept company.




    I agree with most of what you said. Like new shouldn't have scratches all over, or a worn grip. If they can't deliver that condition (which they haven't for me in a very long time), then they shouldn't have it listed.



    I'm not done with CPO though. I like getting wedges from them when they're on sale. They get beat up eventually anyways, so I don't care if they don't look like new as long as the grooves are in good shape. I also may take a flyer if I find a good deal. But, generally speaking their prices aren't the lowest around and they seem to fluctuate a lot. Almost seems like they go up right before one of their sales. Besides, if I buy from most reputable eBay sellers I'll see pics of the actual club and get a better price.
    Callaway Epic Flash SZ 9* HZRDUS Smoke Green "The Hulk" 60 6.5TX
    Callaway Epic Flash SZ 15* Evenflow Black 75 6.5
    Callaway X-Forged UT 21* w/Motore Speeder TS 8.8 X
    Callaway 2016 Apex Pro 4-PW KBS 130X
    Taylormade Spider X Navy/White 35"
    Callaway MD3 52, 56, 60
    All sitting comfortably in my Sun Mountain Sync Cart Bag
  • jholzjholz Members Posts: 1,379 ✭✭
    radiman wrote:

    brew4eagle wrote:

    jholz wrote:


    If you really want "Like New" then you should probably just buy new.


    Huh? If you want new, you buy new. If you want (and buy) "like new" you should receive like new. It's pretty simple really, but CPO has a tough time figuring it out. Regardless, I've learned my lesson (finally) and will not waste my time again dealing with this inept company.




    I agree with most of what you said. Like new shouldn't have scratches all over, or a worn grip. If they can't deliver that condition (which they haven't for me in a very long time), then they shouldn't have it listed.



    I'm not done with CPO though. I like getting wedges from them when they're on sale. They get beat up eventually anyways, so I don't care if they don't look like new as long as the grooves are in good shape. I also may take a flyer if I find a good deal. But, generally speaking their prices aren't the lowest around and they seem to fluctuate a lot. Almost seems like they go up right before one of their sales. Besides, if I buy from most reputable eBay sellers I'll see pics of the actual club and get a better price.




    I'm just saying that it is really hard to achieve "Like New" condition in a used club - which is what CPO is purportedly selling. From my perspective, "Like New" is the sucker bet. I'm happy going with "Average" and being pleasantly surprised most of the time.
    Cleveland Launcher HB 10.5* - Stock Miyazaki C. Kua 50 Stiff
    Callaway Diablo Octane Tour 13* - Aldila NV 75 Stiff
    or
    Callaway Diablo Edge Tour 15* - Accra Dymatch M5 75
    Mizuno F-50 18* - Stock Stiff
    or
    Callaway Diablo Edge Tour Hybrid 21* - Aldila NV 85 Stiff
    Callaway RAZR Tour Hybrid 24* - Stock XStiff
    5 - PW Cleveland CG7 Tour Black Pearl - DGSL S300
    Vokey Design 200 Series 52* Stock Wedge (?)
    Cleveland CG15 Oilcan 56* Stock Wedge
    Callaway X-Series JAWS Slate CC 58* Stock Wedge
    Odyssey White Ice #7 - Golf Pride Oversize
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