Honest Review of my PXG Experience

RN4LGolferRN4LGolfer ClubWRX Posts: 227 ClubWRX
edited Mar 6, 2019 6:07pm in Deal or No Deal? #1
Let me first start off by saying I've owned PXG Gen1 irons and now Gen2 irons and recently got fit for a new driver and the PXG Gen2 driver gave me the best numbers. My beef isn't with the actual product, but with the experience and real lack of customer service for what you pay for the product. Usually I scoff at the PXG bashing, but what I experienced this last year from PXG makes me believe you don't get what you pay for.



I got fitted last year by a "PXG" mobile fitter at my local golf course when they first came out. He used Trackman and had all their shafts available. He selected shafts based on what I was playing in my Gen1's. We completed the fitting and he told me it would take about 2 and half weeks. So I waited and as it got closer I asked him if we were on track and I would like a copy of a receipt. I got no response, it took me 3 text messages to finally get a response back that they were back ordered and thought he had sent me a copy of my receipt and that he would get me one sent. Two and half weeks turned into about 7 weeks. Finally got them, but still no receipt, and even after numerous text msgs and promises never got one. He even asked if they sent me a PXG hat, which I said 'no' and he said that he'd get me one. That never came either.



After a month of playing I noticed that my ball was launching very high and was drawing left. "Drawing" isn't an accurate description, more like hooking. I've never had an issue hooking my shots, let alone with a 9 iron. I sent my fitter a text letting him know that I was having an issue with the shafts and that I thought that the flex was wrong based on what I was finding on the course. Several msgs sent over a period of time with no response.



I was playing at a local course I noticed a PXG fitting van parked in a driveway. I snapped a picture of it and posted to IG saying "PXG, still haven't gotten my hat. Should I go knock on his door?" I tagged PXG, and they actually replied back asking if I got fitted by PXG for my irons. I responded back that I did and told them who. PXG never responded back after that.



Since we've been snowed in here in Colorado, and I haven't been able to play I decided to go for a "fitting". Many years ago I had gotten a lifetime whole bag fitting at a local fitter that's listed as a top fitter in the country by Golf Digest's, so it wouldn't cost me anything. I explained to them what I was struggling with. The first thing they did was test the flex of my shaft. Low and behold my problem was found. My "R+" shafts were actually on the low end of a WOMEN'S flex shaft!!!! After doing a full fitting I was fitted for a TT Elevate Tour VSS Stiff shaft, and gained 12 yards of carry with my 6i, and a tighter dispersion. Shocker!



For what PXG charges for their irons, you'd think I could A) get a receipt, B) a $40 hat they promised (come on I paid about $2500 for my set), C) response back from their fitter, and D) most importantly THE RIGHT FLEX SHAFT in my irons that they built. Instead I paid an extra $600 for the right shaft with the correct flex.
Post edited by Unknown User on
Callaway GBB EPIC RED 10.5*
Callaway Rogue 4 Wood
Callaway Epic Hybrid
PXG Gen2 0311P 5-PW
[background=transparent]Vokey SM7 50*[/background]
[background=transparent]Vokey SM7 54*[/background]
[background=transparent]Vokey SM7 58*[/background]
Scotty Cameron Newport 2
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Comments

  • JagpilotohioJagpilotohio 45+ inch drivers are evil. Columbus, OHMembers Posts: 7,143 ✭✭
    YOU payed an extra $600 dollars to install the right shafts?



    I would have demanded they remake them at their expense. Have you called and spoken to anyone of any consequence at headquarters? I can’t imagine anyone with any sense in Arizona would let this situation turn into the **** show that It has become for you.



    I used to run a customer service department for a small golf company many years ago. Your situation would have been taken care of by me personally in about ten seconds.
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  • IDrive300FsportIDrive300Fsport ClubWRX Posts: 21 ClubWRX
    Very sorry to hear about your poor experience. These aren’t cheap clubs. So you would expect top notch service for the price you pay.
  • cflo2382cflo2382 Members Posts: 290 ✭✭
    Sounds like an awful experience. Seconding what Jag asked: Did you make a call to headquarters/customer service? That would have been my first move after the lack of responses from that rep. Yikes!
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  • Pleasedwith3puttsPleasedwith3putts Members Posts: 1,712 ✭✭
    Totally unacceptable experience with any OEM before even factoring in the price-point.



    Hopefully by posting here someone attached to the company will see the thread and come and make it right.
  • KMeloneyKMeloney Members Posts: 4,725 ✭✭
    Not sure why people tend to associate better service with the [relative] high cost of a good. I get the emotional reaction, but unless service is clearly stated part of what you're paying for in the goods, you shouldn't have the expectation that you're also going to get some perks or better treatment from the manufacturer.



    As for not getting a receipt, and whether the shafts installed were different than what the OP was fitted for, I can't make sense of any of that from the OP's post.
  • jholzjholz Members Posts: 1,296 ✭✭
    With the high cost of all the extra awesomeness they put into the clubs, it's tough to afford quality customer service.
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  • RN4LGolferRN4LGolfer ClubWRX Posts: 227 ClubWRX
    The gentleman that was finishing his fitting before me had the EXACT same experience, only difference was he had paid the $5k+ PXG experience in Arizona and ended up garbage shafts as well. So its not an isolated incident. I figure fool me once shame on you, fool me twice shame on me. If they won't even respond back to a comment they left me on social media, doubt if they care. From their fitter to their main office they haven't shown they really give a ****. They got my $$$$, I was just fortunate enough I recently got my year end bonus at work that more than paid for a proper fitting. They even will test the shafts when they come in. I'll give a shameless plug to my fitters, D'Lance Golf in the Denver, Co area. Top notch establishment. If I wasn't already $2500 in, I would've tried the new Callaway's, Titleist and Mizuno's. Actually tried the new Mizuno's and still like the feel of the PXG's.



    Like I said in OP, I'm not big on bashing PXG, but this was ridiculous. I guess moral of the story, if you want to get properly fitted, go to a respected fitter.
    Callaway GBB EPIC RED 10.5*
    Callaway Rogue 4 Wood
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    [background=transparent]Vokey SM7 50*[/background]
    [background=transparent]Vokey SM7 54*[/background]
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  • KMeloneyKMeloney Members Posts: 4,725 ✭✭
    You still haven't said whether you got the ol' bait-and-switch on the shafts after being fitted for something that then wasn't installed, or whether the same shafts you agreed worked for you at your fitting miraculously stopped performing once you took them to the course.
  • RN4LGolferRN4LGolfer ClubWRX Posts: 227 ClubWRX
    KMeloney wrote:


    Not sure why people tend to associate better service with the [relative] high cost of a good. I get the emotional reaction, but unless service is clearly stated part of what you're paying for in the goods, you shouldn't have the expectation that you're also going to get some perks or better treatment from the manufacturer.



    As for not getting a receipt, and whether the shafts installed were different than what the OP was fitted for, I can't make sense of any of that from the OP's post.




    I agree and disagree, I worked for Mercedes and we gave them a better experience than most manufactures. But I don't think my expectations of at least getting a response back from everyone involved is setting my standards too high, that should be a given. I had even tried contacting the local sales rep that put me in contact with their local fitter and even she didn't bother to respond. It left the taste in my mouth that they got my $$$, and didn't care afterwards. Again I don't think expecting at least one of the three different people associated with PXG to respond back to me is unrealistic.



    To give you an example of how a manufacture should handle a customer complaint. Callaway on two occasions set up and went above and beyond. First I bought a Epic Star 4i, less than a month the face of the iron cracked hitting range balls. They replaced immediately. Second, I had a Rogue 3w after 6 months the furrel (sic) started detaching and no questions asked sent me a brand new one within 2 days. Even though the furrel detaching was purely cosmetic.
    Callaway GBB EPIC RED 10.5*
    Callaway Rogue 4 Wood
    Callaway Epic Hybrid
    PXG Gen2 0311P 5-PW
    [background=transparent]Vokey SM7 50*[/background]
    [background=transparent]Vokey SM7 54*[/background]
    [background=transparent]Vokey SM7 58*[/background]
    Scotty Cameron Newport 2
  • RN4LGolferRN4LGolfer ClubWRX Posts: 227 ClubWRX
    KMeloney wrote:


    You still haven't said whether you got the ol' bait-and-switch on the shafts after being fitted for something that then wasn't installed, or whether the same shafts you agreed worked for you at your fitting miraculously stopped performing once you took them to the course.




    No, I thought I had mentioned that when I received my irons and played them they didn't perform they way they performed at my fitting. I could tell right away that they were too soft and weren't the correct flex.That's when I started contacting the PXG fitter that I thought the flex of the shafts were wrong. Even though they say "regular" on them their true flex is on the low end of a womens flex. Maybe shame on me to think if they build their clubs in house when they're ordered that they actually make sure the flex is correct and to the spec's sent in. It's not like you can go to Golf Galaxy and buy a set off the rack. They're supposed to be made to your spec's based on your fitting, hence why you pay more.
    Callaway GBB EPIC RED 10.5*
    Callaway Rogue 4 Wood
    Callaway Epic Hybrid
    PXG Gen2 0311P 5-PW
    [background=transparent]Vokey SM7 50*[/background]
    [background=transparent]Vokey SM7 54*[/background]
    [background=transparent]Vokey SM7 58*[/background]
    Scotty Cameron Newport 2
  • KMeloneyKMeloney Members Posts: 4,725 ✭✭
    RN4LGolfer wrote:


    They're supposed to be made to your spec's based on your fitting, hence why you pay more.




    Not sure I agree with this part, but I understand your feelings about it.



    So, these are PXG shafts? Because all I've ever heard is that there's no set standard for flex, and that one manufacturer's "S" is another's "R." Within aftermarket shafts, though, I'd think that there's a slightly tighter tolerance (but still no standard). Back to the question: Did they look at your existing R-stamped PXG shafts and put you into different-but-still-PXG R-stamped shafts? I get that you find the shafts too weak for you -- but I don't know how you got there.
  • t4t3rt4t3r Members Posts: 2,650 ✭✭
    edited Mar 6, 2019 3:46pm #13
    RN4LGolfer wrote:

    KMeloney wrote:


    You still haven't said whether you got the ol' bait-and-switch on the shafts after being fitted for something that then wasn't installed, or whether the same shafts you agreed worked for you at your fitting miraculously stopped performing once you took them to the course.




    No, I thought I had mentioned that when I received my irons and played them they didn't perform they way they performed at my fitting. I could tell right away that they were too soft and weren't the correct flex.That's when I started contacting the PXG fitter that I thought the flex of the shafts were wrong. Even though they say "regular" on them their true flex is on the low end of a womens flex. Maybe shame on me to think if they build their clubs in house when they're ordered that they actually make sure the flex is correct and to the spec's sent in. It's not like you can go to Golf Galaxy and buy a set off the rack. They're supposed to be made to your spec's based on your fitting, hence why you pay more.




    I think we’re trying to grasp exactly what you were fitted into and what you received. You haven’t posted that information. Was the installed shaft the one you were fitted into? If they say regular flex then they wouldn’t be a women’s flex. If you put them on a frequency machine that’s only going to show the relative butt stiffness which may not match the actual shaft stiffness at all - not unusual depending on the shaft.



    I think we need some more information to really evaluate what’s going on here. No doubt that if you aren’t satisfied with what you received, the fitter at worst should be the first stop to make it right.
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  • brkuckbrkuck Members Posts: 1,618 ✭✭
    OP, sucks that you had this experience and too bad that PXG doesnt seem to care or want to make it right with you. Ive heard both sides of the arguments for them and it seems that the CS after the initial order is very lacking.
  • m5powerm5power Members Posts: 875 ✭✭
    I’m just curious what the factors can be for the flex to be so off. How would a poor build even cause the flex to be that off? What would be the potential factors for this error? Just curious. Not arguing for or against pxg
  • LondonerLondoner Posts: 1,166 ✭✭
    Pxg must laugh every time somebody walks in with $2500 in their hand. What can possibly set them apart from any other premium club?
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  • swgolf12swgolf12 Members Posts: 873 ✭✭
    OP, how did they test the flex on your clubs? Put it in a clamp and check the CPM's?
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  • cardoustiecardoustie haha, we don't play for 5's Members Posts: 11,599 ✭✭
    i would have sold the clubs and got custom Pings or Callys or Mizunos or Titleists



    PING and Callaway C/S in freaking unbelievable



    PS I am off to Ping next week for some lie angle tweaking/fitting on 2 sets of irons ... they always go over and above
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  • RN4LGolferRN4LGolfer ClubWRX Posts: 227 ClubWRX
    KMeloney wrote:

    RN4LGolfer wrote:


    They're supposed to be made to your spec's based on your fitting, hence why you pay more.




    Not sure I agree with this part, but I understand your feelings about it.



    So, these are PXG shafts? Because all I've ever heard is that there's no set standard for flex, and that one manufacturer's "S" is another's "R." Within aftermarket shafts, though, I'd think that there's a slightly tighter tolerance (but still no standard). Back to the question: Did they look at your existing R-stamped PXG shafts and put you into different-but-still-PXG R-stamped shafts? I get that you find the shafts too weak for you -- but I don't know how you got there.




    Sorry thought I had put the shaft manufacture in the post, PXG fitted me for KBS TGI shafts. The shafts I had in my Gen1's were Fujikura Pro Vista's which they no longer offered.
    Callaway GBB EPIC RED 10.5*
    Callaway Rogue 4 Wood
    Callaway Epic Hybrid
    PXG Gen2 0311P 5-PW
    [background=transparent]Vokey SM7 50*[/background]
    [background=transparent]Vokey SM7 54*[/background]
    [background=transparent]Vokey SM7 58*[/background]
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  • the bishopthe bishop Members Posts: 3,198 ✭✭
    I think the bottom line is when you purchase something marketed and sold as an ultra premium product you expect a higher level of attention to detail because the seller wants you to believe that. In this case you have a mfr who doesn't sell off the rack and only through fittings. I think its only natural to expect that the correct flex will be delivered (and checked beforehand). That goes not only for PXG but I would also say someone who gets fit at Club Champion for Titleist. The brand doesn't really matter, its the level of service expectation that comes with what is being sold.
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  • cardoustiecardoustie haha, we don't play for 5's Members Posts: 11,599 ✭✭
    RN4LGolfer wrote:

    KMeloney wrote:

    RN4LGolfer wrote:


    They're supposed to be made to your spec's based on your fitting, hence why you pay more.




    Not sure I agree with this part, but I understand your feelings about it.



    So, these are PXG shafts? Because all I've ever heard is that there's no set standard for flex, and that one manufacturer's "S" is another's "R." Within aftermarket shafts, though, I'd think that there's a slightly tighter tolerance (but still no standard). Back to the question: Did they look at your existing R-stamped PXG shafts and put you into different-but-still-PXG R-stamped shafts? I get that you find the shafts too weak for you -- but I don't know how you got there.




    Sorry thought I had put the shaft manufacture in the post, PXG fitted me for KBS TGI shafts. The shafts I had in my Gen1's were Fujikura Pro Vista's which they no longer offered.




    did the clubs come in the same weight and flex from your fitting?
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  • magnus7319magnus7319 A hungry dog hunts best - Lee Trevino Members Posts: 2,166 ✭✭
    Idk man.... for that much $$ and for the product and service you received I would have called that rep every day, their headquarters every day, tagged them in a post on IG or Twitter every day, went and sat in that fitting van until they physically removed me - basically bugged them non-stop till they fixed it.
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  • DannyNooninDannyNoonin Posts: 119 ✭✭
    I'd be willing to bet that if you put the shaft you demo'd and hit well with PXG into your fitters CPM machine that it would also be on the low end of women's flex.
  • KMeloneyKMeloney Members Posts: 4,725 ✭✭


    I'd be willing to bet that if you put the shaft you demo'd and hit well with PXG into your fitters CPM machine that it would also be on the low end of women's flex.




    That's...what I'm guessing.



    It sounds like he was fitted for the same flex as what he got, but it just didn't perform as expected on the course; or there's such a huge disparity of actual flex in KBS shafts that he got shafts marked the same as he was fitted for but that were actually way off; or he used "R+" shafts in Vistas, and the fitter just went with an "R+" KBS shaft, despite the flexes in the same "R+" stamped shafts being way weaker in KBS (if that's even normally true). The first scenario seems most likely to me. The second seems unlikely, but maybe possible. The last scenario wouldn't make any sense, since he was put into the KBSs after apparently hitting them (along with other shafts) on Trackman.
  • RN4LGolferRN4LGolfer ClubWRX Posts: 227 ClubWRX
    edited Mar 6, 2019 6:17pm #25
    swgolf12 wrote:


    OP, how did they test the flex on your clubs? Put it in a clamp and check the CPM's?




    Yes that's what they did to test the flex of the shaft. He then took the results of the test and compared it to the manufactures spec's for flexes and showed me that based on the results and the manufactures chart that these were on the low end of the their women's flex shaft, not "regular" flex even though they were marked as "regular".
    Post edited by Unknown User on
    Callaway GBB EPIC RED 10.5*
    Callaway Rogue 4 Wood
    Callaway Epic Hybrid
    PXG Gen2 0311P 5-PW
    [background=transparent]Vokey SM7 50*[/background]
    [background=transparent]Vokey SM7 54*[/background]
    [background=transparent]Vokey SM7 58*[/background]
    Scotty Cameron Newport 2
  • SM8SM8 Members Posts: 14 ✭✭
    Thumbs up here for D'Lance as they have been my go to for over 10 years. And fitted my Gen1 irons in 2016, and still gamming.

    Wonder why you ddn't go to them for the Gen 2s if you had a lifetime fitting? Live & Learn
  • RN4LGolferRN4LGolfer ClubWRX Posts: 227 ClubWRX


    I'd be willing to bet that if you put the shaft you demo'd and hit well with PXG into your fitters CPM machine that it would also be on the low end of women's flex.


    Lmao, sorry that's an asinine statement since I've already stated that the shafts in my irons performed nowhere near to the shafts I tested and was apparent right away. Just goes to prove that unless you test the shaft, it doesn't matter what the manufacture prints on the shaft as far as flex goes.
    Callaway GBB EPIC RED 10.5*
    Callaway Rogue 4 Wood
    Callaway Epic Hybrid
    PXG Gen2 0311P 5-PW
    [background=transparent]Vokey SM7 50*[/background]
    [background=transparent]Vokey SM7 54*[/background]
    [background=transparent]Vokey SM7 58*[/background]
    Scotty Cameron Newport 2
  • t4t3rt4t3r Members Posts: 2,650 ✭✭
    RN4LGolfer wrote:



    I'd be willing to bet that if you put the shaft you demo'd and hit well with PXG into your fitters CPM machine that it would also be on the low end of women's flex.


    Lmao, sorry that's an asinine statement since I've already stated that the shafts in my irons performed nowhere near to the shafts I tested and was apparent right away. Just goes to prove that unless you test the shaft, it doesn't matter what the manufacture prints on the shaft as far as flex goes.




    Unfortunately you’re incorrect. It’s tough to follow what you’re saying when you’re this uninformed.
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  • RN4LGolferRN4LGolfer ClubWRX Posts: 227 ClubWRX
    KMeloney wrote:



    I'd be willing to bet that if you put the shaft you demo'd and hit well with PXG into your fitters CPM machine that it would also be on the low end of women's flex.




    That's...what I'm guessing.



    It sounds like he was fitted for the same flex as what he got, but it just didn't perform as expected on the course; or there's such a huge disparity of actual flex in KBS shafts that he got shafts marked the same as he was fitted for but that were actually way off; or he used "R+" shafts in Vistas, and the fitter just went with an "R+" KBS shaft, despite the flexes in the same "R+" stamped shafts being way weaker in KBS (if that's even normally true). The first scenario seems most likely to me. The second seems unlikely, but maybe possible. The last scenario wouldn't make any sense, since he was put into the KBSs after apparently hitting them (along with other shafts) on Trackman.




    From talking to a couple of different real fitters, scenario #2 is correct. As I stated previously, scenario #1 isn't correct as it was very apparent when I got them that they were performing nothing like what I tested. I've been golfing for 20+ years and a 2 handicap, I think I could tell the difference.
    Callaway GBB EPIC RED 10.5*
    Callaway Rogue 4 Wood
    Callaway Epic Hybrid
    PXG Gen2 0311P 5-PW
    [background=transparent]Vokey SM7 50*[/background]
    [background=transparent]Vokey SM7 54*[/background]
    [background=transparent]Vokey SM7 58*[/background]
    Scotty Cameron Newport 2
  • RN4LGolferRN4LGolfer ClubWRX Posts: 227 ClubWRX
    cardoustie wrote:

    RN4LGolfer wrote:

    KMeloney wrote:

    RN4LGolfer wrote:


    They're supposed to be made to your spec's based on your fitting, hence why you pay more.




    Not sure I agree with this part, but I understand your feelings about it.



    So, these are PXG shafts? Because all I've ever heard is that there's no set standard for flex, and that one manufacturer's "S" is another's "R." Within aftermarket shafts, though, I'd think that there's a slightly tighter tolerance (but still no standard). Back to the question: Did they look at your existing R-stamped PXG shafts and put you into different-but-still-PXG R-stamped shafts? I get that you find the shafts too weak for you -- but I don't know how you got there.




    Sorry thought I had put the shaft manufacture in the post, PXG fitted me for KBS TGI shafts. The shafts I had in my Gen1's were Fujikura Pro Vista's which they no longer offered.




    did the clubs come in the same weight and flex from your fitting?




    No, after having them tested at D'Lance they verified they weren't.
    Callaway GBB EPIC RED 10.5*
    Callaway Rogue 4 Wood
    Callaway Epic Hybrid
    PXG Gen2 0311P 5-PW
    [background=transparent]Vokey SM7 50*[/background]
    [background=transparent]Vokey SM7 54*[/background]
    [background=transparent]Vokey SM7 58*[/background]
    Scotty Cameron Newport 2
  • RN4LGolferRN4LGolfer ClubWRX Posts: 227 ClubWRX
    t4t3r wrote:

    RN4LGolfer wrote:



    I'd be willing to bet that if you put the shaft you demo'd and hit well with PXG into your fitters CPM machine that it would also be on the low end of women's flex.


    Lmao, sorry that's an asinine statement since I've already stated that the shafts in my irons performed nowhere near to the shafts I tested and was apparent right away. Just goes to prove that unless you test the shaft, it doesn't matter what the manufacture prints on the shaft as far as flex goes.




    Unfortunately you're incorrect. It's tough to follow what you're saying when you're this uninformed.


    It was in my OP, that I knew after I received them that I could tell they weren't the flex I was fitted for. Maybe the post was too long.
    Callaway GBB EPIC RED 10.5*
    Callaway Rogue 4 Wood
    Callaway Epic Hybrid
    PXG Gen2 0311P 5-PW
    [background=transparent]Vokey SM7 50*[/background]
    [background=transparent]Vokey SM7 54*[/background]
    [background=transparent]Vokey SM7 58*[/background]
    Scotty Cameron Newport 2
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