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TaylorMade M2 Crown exploded

 Ima3putter ·  
Ima3putterIma3putter Members  175WRX Points: 60Posts: 175 Fairways
Joined:  in WRX Club Techs #1

Quite a surprise after I hit my first drive of the evening. The crown of my beloved M2 exploded and went 20 yards up the fairway. Has anyone had any interactions with Taylormade Customer Service on issues like this one? I feel this was a defective head and should be replaced.
Any advice?

Posted:
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Comments

  • Niketw231Niketw231 Members  84WRX Points: 41Posts: 84 Fairways
    Joined:  #2

    Ouch, most Golf Retailers have great customer service to handle issues of this matter. Nike replaced 2 clubs for me with brand new replacements when they broke unexpectedly. Best of luck!

    Posted:
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  • mogc60mogc60 Members  1018WRX Points: 493Posts: 1,018 Platinum Tees
    Joined:  edited Jul 31, 2019 #3

    Epoxy it back on. Obviously it’s all they did. In reality that sucks. It seems like too many of the M2 line broke or cracked. TaylorMade is pretty darn good with service most of the time.

    Posted:

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  • Kingcat990Kingcat990 European Tailored Golf Socks Members  4039WRX Points: 351Posts: 4,039 Titanium Tees
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    Man, I wish we had a video of that swing. TaylorMade should fix you right up

    Posted:
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  • Olde MaroonOlde Maroon Playing your old gear Members  655WRX Points: 290Handicap: PoorPosts: 655 Golden Tee
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    I've had two separate 2016 M2 heads replaced for cracking. TM has been very easy to deal with. If you have a proof of purchase, contact TM directly, but if you don't just go through your preferred local TM dealer and they will ship you out a replacement (likely an M4 or possibly even an M6). Both times it has taken me less than ten minutes with my dealer to call it in and I was all set up. Good luck.

    Posted:
  • MooJerseyMooJersey MarylandMembers  603WRX Points: 142Handicap: 15.4Posts: 603 Golden Tee
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    I had the same thing happen to a 2016 M2. Crown flew off. Called Taylor Made and without a proof of purchase they said they can't help. Nice...

    Posted:
    Driver = Titleist TS2
    4W = Titleist TS2 (16.5*)
    7W = Titleist 917F2 (21*)
    Titleist T100 4-PW
    Cleveland RTX-4
    (50.08 Mid, 56.10 High, 60.5 Low)
    Bettinardi Queen Bee #6




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  • phatchrisrulesphatchrisrules Southern Ontario, CanadaUnregistered  2130WRX Points: 395Handicap: 6.5Posts: 2,130 Platinum Tees
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    You'd likely have to have a receipt dated within 2 years of purchase to claim a warranty with Taylormade from personal experience.

    Posted:

    Taylormade R510TP - Speeder 757
    Sonartec NP-99 14* and 17* - NV Green 85
    Nickent Genex 3DX 21* - Dynamic Gold SL
    Titleist 660 4-P - Dynamic Gold
    Cleveland 54* and 59* - Dynamic Gold
    Scotty Cameron Teryllium

  • wkuo3wkuo3 RELEASE Members  4374WRX Points: 389Posts: 4,374 Titanium Tees
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    If TM is refusing the claim, which is very likely.
    Clean up the old epoxy and glue it back on. Make sure everything is a tight fit when you dry fit it.
    If nothing else is compromised.
    These new drivers won't last very long. Designed to be replaced 3-5 years. If you store the golf clubs in the trunk of your car during the Summer heat, the epoxy and plastic parts will break down much faster.

    Posted:
  • chinaskichinaski Dios mio, man. Members  468WRX Points: 135Posts: 468 Greens
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    Just curious, have you tried hitting it after that happened?

    Posted:
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  • phatchrisrulesphatchrisrules Southern Ontario, CanadaUnregistered  2130WRX Points: 395Handicap: 6.5Posts: 2,130 Platinum Tees
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    On -, @chinaski said:

    Just curious, have you tried hitting it after that happened?

    I did that once with a Founders Club driver ( I have since forgotten the name). It somehow got worse sounding and felt atrocious. I would not recommend.

    Posted:

    Taylormade R510TP - Speeder 757
    Sonartec NP-99 14* and 17* - NV Green 85
    Nickent Genex 3DX 21* - Dynamic Gold SL
    Titleist 660 4-P - Dynamic Gold
    Cleveland 54* and 59* - Dynamic Gold
    Scotty Cameron Teryllium

  • Hack DaddyHack Daddy Members  1111WRX Points: 349Posts: 1,111 Platinum Tees
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    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    Posted:
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    Adams Tight Lies Tour 3W 14.5 Aldilla 2KXV Green 75X
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  • huckitchuckithuckitchuckit California Members  107WRX Points: 45Posts: 107 Fairways
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    My M2 irons heads started caving in so I contacted Taylormade and they ended up replacing them with M4s. Worth the try to see if they will replace it with something.

    Posted:
  • Nixhex524Nixhex524 ClubWRX  4824WRX Points: 552Handicap: 3.2Posts: 4,824 ClubWRX
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    On -, @Hack Daddy said:

    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    It's not uncommon for all OEMs to experience some kind of defect along the line.... Things happen and the M2 is an older generation at this point. With the kind of force generated on some of these heads that are multi-material it is not surprising that this could happen. MORE surprising TM would give you any grief about it.

    I see you are playing the G400.... Do a little research and see how the G400s had cracking issues at the hosel. I know because it happened to mine a while back... With everything getting thinner and lighter it is no surprise.

    Posted:
    Ping G400 9*
    Titleist 917f2 16.5* 
    Titleist 915h 21* 
    Srixon Z745 4-P
    Mizuno T20 50, 54, 58
    Taylormade Spider Tour red 34"

  • Hack DaddyHack Daddy Members  1111WRX Points: 349Posts: 1,111 Platinum Tees
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    On -, @Nixhex524 said:

    On -, @Hack Daddy said:

    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    It's not uncommon for all OEMs to experience some kind of defect along the line.... Things happen and the M2 is an older generation at this point. With the kind of force generated on some of these heads that are multi-material it is not surprising that this could happen. MORE surprising TM would give you any grief about it.

    I see you are playing the G400.... Do a little research and see how the G400s had cracking issues at the hosel. I know because it happened to mine a while back... With everything getting thinner and lighter it is no surprise.

    I 100% agree with you about the g400, as rare as the occurence is...

    But can we both agree Taylormade has had a chronic issue, through all models, though?

    Posted:
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  • Nixhex524Nixhex524 ClubWRX  4824WRX Points: 552Handicap: 3.2Posts: 4,824 ClubWRX
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    On -, @Hack Daddy said:

    On -, @Nixhex524 said:

    On -, @Hack Daddy said:

    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    It's not uncommon for all OEMs to experience some kind of defect along the line.... Things happen and the M2 is an older generation at this point. With the kind of force generated on some of these heads that are multi-material it is not surprising that this could happen. MORE surprising TM would give you any grief about it.

    I see you are playing the G400.... Do a little research and see how the G400s had cracking issues at the hosel. I know because it happened to mine a while back... With everything getting thinner and lighter it is no surprise.

    I 100% agree with you about the g400, as rare as the occurence is...

    But can we both agree Taylormade has had a chronic issue, through all models, though?

    IDK... I don't know if I'd say "chronic". Because of marketing, there are a lot of TM drivers out there on the course so we may see more issues just because of it. I was shocked to hear about how many others had issues with the G400s honestly. Faces, hosels... just failing. Callaway had face explosion issues.... I just never got the impression TM was worse in this category after doing a little more reading. I have more of a problem when the OEM tells you they won't help you, that's where I have an issue. IMO, they SHOULD offer to replace or repair otherwise they lose exposure of people playing it out on the course, but none of these issues surprise me or seem more prevalent with one brand over another. It does seem more common with the more modern clubs though. People out there still playing the 905r having zero issues. LOL

    Posted:
    Ping G400 9*
    Titleist 917f2 16.5* 
    Titleist 915h 21* 
    Srixon Z745 4-P
    Mizuno T20 50, 54, 58
    Taylormade Spider Tour red 34"

  • MooJerseyMooJersey MarylandMembers  603WRX Points: 142Handicap: 15.4Posts: 603 Golden Tee
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    This is why I'll never play TaylorMade. Stand by your product. Things happen, understand that. But make it right. I couldn't believe they wouldn't replace my 2016 M2 head that did this. Pretty ridiculous, who keeps receipts?

    Posted:
    Driver = Titleist TS2
    4W = Titleist TS2 (16.5*)
    7W = Titleist 917F2 (21*)
    Titleist T100 4-PW
    Cleveland RTX-4
    (50.08 Mid, 56.10 High, 60.5 Low)
    Bettinardi Queen Bee #6




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  • ckayckay Members  4699WRX Points: 746Posts: 4,699 Titanium Tees
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    I had the original M1 430 replaced last year with an M3 440 without any receipt. Just went to a local retailer and asked them to warranty claim it for me. Maybe if it comes from a retailer, it is less of an issue to have proof of purchase.

    Posted:
    Taylormade M3 440 10* Tensei White Pro 60TX
    Taylormade M2 Tour 16.5* Atmos Blue 7x
    Taylormade M2 L.I.F.T. 2 KBS Hybrid Proto 85x
    Miura CB57 Nippon SPB X
    Vokey CF 52F/56M/60M S400 Onyx
    Cameron Cami & Co Newport Beach 34/350

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  • ValtielValtiel Konica-Minolta Bizhub Members  3966WRX Points: 1,984Handicap: 1.7Posts: 3,966 Titanium Tees
    Joined:  edited Sep 13, 2019 #19

    If it was a clean break then I would just clean it up and epoxy it back on to be honest. Also take the opportunity and draw some **** inside the head with a silver sharpie or something, hah!

    Posted:
    Mizuno ST190 9.5* Diamana X'17 70XX || Taylormade M1 430 8.5* Tensei Pro Orange V2 70TX
    Titleist 915FD 15* Kuro Kage 80XTS || Taylormade RSI UDI 16* Fujikura Motore Speeder HB 9.8 Tour-Spec X
    Titleist 915FD 18* Kuro Kage 90XTS || Titleist 818H1 18.25* Diamana Kai'li s103x Prototype 
    Callaway X-Forged UT 20* Kuro Kage XT 100TX Hybrid
    Callaway X-Forged UT 23* Brunswick Precision Rifle FCM 7.0
    Bridgestone J40 DPC 5i-7i 27*- 35* Brunswick Precision Rifle FCM 7.0
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    Vokey Mild Raw 8620 54* Brunswick Precision Rifle FCM 7.0
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  • jmgledhilljmgledhill Members  78WRX Points: 39Posts: 78 Fairways
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    On -, @chinaski said:

    Just curious, have you tried hitting it after that happened?

    I'm curious about this too. My guess is that it would only make a difference in the aerodynamic of the club when swinging, but probably really minor.

    Posted:
  • scottyc15scottyc15 HoustonMembers  109WRX Points: 107Handicap: +3Posts: 109 Fairways
    Joined:  #21

    I had a similar thing happen recently to my M5

    Posted:
  • Hack DaddyHack Daddy Members  1111WRX Points: 349Posts: 1,111 Platinum Tees
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    On -, @scottyc15 said:

    I had a similar thing happen recently to my M5

    As in the crown came off?!

    I don't care what other manufacturers are having issues with - the defects coming out of Taylormade are become egregious.

    Posted:
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  • scottyc15scottyc15 HoustonMembers  109WRX Points: 107Handicap: +3Posts: 109 Fairways
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    On -, @Hack Daddy said:

    On -, @scottyc15 said:

    I had a similar thing happen recently to my M5

    As in the crown came off?!

    I don't care what other manufacturers are having issues with - the defects coming out of Taylormade are become egregious.

    It wasn’t the crown, but one of the carbon pieces on the sole flew off.

    Posted:
  • gioguy21gioguy21 NJMembers  8212WRX Points: 1,409Handicap: +1.5 (1194646)Posts: 8,212 Titanium Tees
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    On -, @Hack Daddy said:

    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    Posted:

    SIM / 9* (set 1 tick higher loft) / RIPx 65TX tipped 2" playing 44.25"
    Epic Flash SZ / 3+ (set -1/N) / HZRDUS Smoke Black 75g 6.5 tipped 2"
    SIM Max 3H / Tensei PW Hybrid 100TX
    Apex MB Chrome / 3-PW / Modus 130 X
    MD4 Chrome / 52, 56, 60 / DG 115 S200 (for now)
    Piretti Tour 801R / 35.5"

  • Hack DaddyHack Daddy Members  1111WRX Points: 349Posts: 1,111 Platinum Tees
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    On -, @gioguy21 said:

    On -, @Hack Daddy said:

    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    That you either have an extremely high swing speed or the smash factor of a toddler.

    Posted:
    Ping G400 9.5 Aldilla 2KXV Green Anniversary 65TX
    Adams Tight Lies Tour 3W 14.5 Aldilla 2KXV Green 75X
    Nike VR Pro Combo 2-PW Nippon Pro Modus 130X
    Nike VR 54/58 Nippon Pro Modus 130X
    Rife Two Bar Center Shaft
    TP5X
  • gioguy21gioguy21 NJMembers  8212WRX Points: 1,409Handicap: +1.5 (1194646)Posts: 8,212 Titanium Tees
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    On -, @Hack Daddy said:

    On -, @gioguy21 said:

    On -, @Hack Daddy said:

    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    That you either have an extremely high swing speed or the smash factor of a toddler.

    Haha you're a peach. My point was all drivers have the ability to crack or have defects. Callaway, ping, cobra, taylormade, etc.

    Posted:

    SIM / 9* (set 1 tick higher loft) / RIPx 65TX tipped 2" playing 44.25"
    Epic Flash SZ / 3+ (set -1/N) / HZRDUS Smoke Black 75g 6.5 tipped 2"
    SIM Max 3H / Tensei PW Hybrid 100TX
    Apex MB Chrome / 3-PW / Modus 130 X
    MD4 Chrome / 52, 56, 60 / DG 115 S200 (for now)
    Piretti Tour 801R / 35.5"

  • IsaundersIsaunders Carstairs, ABMembers  76WRX Points: 39Handicap: 3Posts: 76 Fairways
    Joined:  #27

    Hope you were as attached to this driver as the crown was
    If you send it in you'll get a m3,M4 or M5, M6

    Posted:
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  • Hack DaddyHack Daddy Members  1111WRX Points: 349Posts: 1,111 Platinum Tees
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    On -, @gioguy21 said:

    On -, @Hack Daddy said:

    On -, @gioguy21 said:

    On -, @Hack Daddy said:

    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    That you either have an extremely high swing speed or the smash factor of a toddler.

    Haha you're a peach. My point was all drivers have the ability to crack or have defects. Callaway, ping, cobra, taylormade, etc.

    You're correct; all drivers have the ability to crack. Who's cracking the most though? Compounded with garbage customer service?

    Taylormade.

    Posted:
    Ping G400 9.5 Aldilla 2KXV Green Anniversary 65TX
    Adams Tight Lies Tour 3W 14.5 Aldilla 2KXV Green 75X
    Nike VR Pro Combo 2-PW Nippon Pro Modus 130X
    Nike VR 54/58 Nippon Pro Modus 130X
    Rife Two Bar Center Shaft
    TP5X
  • gioguy21gioguy21 NJMembers  8212WRX Points: 1,409Handicap: +1.5 (1194646)Posts: 8,212 Titanium Tees
    Joined:  #29

    On -, @Hack Daddy said:

    On -, @gioguy21 said:

    On -, @Hack Daddy said:

    On -, @gioguy21 said:

    On -, @Hack Daddy said:

    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    That you either have an extremely high swing speed or the smash factor of a toddler.

    Haha you're a peach. My point was all drivers have the ability to crack or have defects. Callaway, ping, cobra, taylormade, etc.

    You're correct; all drivers have the ability to crack. Who's cracking the most though? Compounded with garbage customer service?

    Taylormade.

    Everytime I've dealt with taylormade customer service I was taken care of...as have others. If u got nothing to help to the thread, what's the point?

    Posted:

    SIM / 9* (set 1 tick higher loft) / RIPx 65TX tipped 2" playing 44.25"
    Epic Flash SZ / 3+ (set -1/N) / HZRDUS Smoke Black 75g 6.5 tipped 2"
    SIM Max 3H / Tensei PW Hybrid 100TX
    Apex MB Chrome / 3-PW / Modus 130 X
    MD4 Chrome / 52, 56, 60 / DG 115 S200 (for now)
    Piretti Tour 801R / 35.5"

  • Hack DaddyHack Daddy Members  1111WRX Points: 349Posts: 1,111 Platinum Tees
    Joined:  #30

    On -, @gioguy21 said:

    On -, @Hack Daddy said:

    On -, @gioguy21 said:

    On -, @Hack Daddy said:

    On -, @gioguy21 said:

    On -, @Hack Daddy said:

    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    That you either have an extremely high swing speed or the smash factor of a toddler.

    Haha you're a peach. My point was all drivers have the ability to crack or have defects. Callaway, ping, cobra, taylormade, etc.

    You're correct; all drivers have the ability to crack. Who's cracking the most though? Compounded with garbage customer service?

    Taylormade.

    Everytime I've dealt with taylormade customer service I was taken care of...as have others. If u got nothing to help to the thread, what's the point?

    Because you keep wanting to get the last word in. Good for you that you ride TM's jock. And while I'm glad you've gotten good customer service from them, the MAJORITY of people seeking warranty claims are denied.

    Posted:
    Ping G400 9.5 Aldilla 2KXV Green Anniversary 65TX
    Adams Tight Lies Tour 3W 14.5 Aldilla 2KXV Green 75X
    Nike VR Pro Combo 2-PW Nippon Pro Modus 130X
    Nike VR 54/58 Nippon Pro Modus 130X
    Rife Two Bar Center Shaft
    TP5X
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  • ckayckay Members  4699WRX Points: 746Posts: 4,699 Titanium Tees
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    I’ve had no issues with replacements from TM.

    Posted:
    Taylormade M3 440 10* Tensei White Pro 60TX
    Taylormade M2 Tour 16.5* Atmos Blue 7x
    Taylormade M2 L.I.F.T. 2 KBS Hybrid Proto 85x
    Miura CB57 Nippon SPB X
    Vokey CF 52F/56M/60M S400 Onyx
    Cameron Cami & Co Newport Beach 34/350

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