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TaylorMade M2 Crown exploded

Ima3putterIma3putter Members Posts: 175 ✭✭✭

Quite a surprise after I hit my first drive of the evening. The crown of my beloved M2 exploded and went 20 yards up the fairway. Has anyone had any interactions with Taylormade Customer Service on issues like this one? I feel this was a defective head and should be replaced.
Any advice?

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Comments

  • ajosefiakajosefiak Chicopee, MAMembers Posts: 53 ✭✭

    Ouch, most Golf Retailers have great customer service to handle issues of this matter. Nike replaced 2 clubs for me with brand new replacements when they broke unexpectedly. Best of luck!

  • mogc60mogc60 Members Posts: 1,015 ✭✭✭✭✭✭
    edited Jul 31, 2019 1:37am #3

    Epoxy it back on. Obviously it’s all they did. In reality that sucks. It seems like too many of the M2 line broke or cracked. TaylorMade is pretty darn good with service most of the time.

    CALLAWAY EPIC FLASH SZ 9 EV BLACK 75 6.5 44 1/4”
    CALLAWAY EPIC FLASH SZ 15 MATRIX HD9 STRONG 41.5”
    WILSON FG5 TOUR 17* RIP PHENOM 100 S
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    CLEVELAND RTX4 58* MODUS 120X
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  • Kingcat990Kingcat990 European Tailored Golf Socks Members Posts: 3,983 ✭✭✭✭✭✭✭

    Man, I wish we had a video of that swing. TaylorMade should fix you right up

    Wyoming Cowboys
  • Olde MaroonOlde Maroon Playing your old gear Members Posts: 463 ✭✭✭✭

    I've had two separate 2016 M2 heads replaced for cracking. TM has been very easy to deal with. If you have a proof of purchase, contact TM directly, but if you don't just go through your preferred local TM dealer and they will ship you out a replacement (likely an M4 or possibly even an M6). Both times it has taken me less than ten minutes with my dealer to call it in and I was all set up. Good luck.

    Ping GMax 9* Hzrdus Yellow HC/Callaway Epic 9* GD Tour AD IZ
    Cobra F7 3-4w GD Tour AD IZ
    Cobra F7 3h and 4h
    Callaway Apex CF16 5-PW UST Recoil F4
    Callaway MD4 50/54/58 Fujikura Pro 95
    Odyssey Tank Cruiser #7 KBS CT Tour shaft and Evnroll Gravity Grip
    Callaway Chromesoft Truvis

  • MooJerseyMooJersey MarylandMembers Posts: 545 ✭✭✭✭✭

    I had the same thing happen to a 2016 M2. Crown flew off. Called Taylor Made and without a proof of purchase they said they can't help. Nice...

    Cobra F8+ Driver / HZRDUS Smoke
    Cobra F8 3W / Aldila NV 2KXV Blue
    Titleist 818H1 Hy
    Titleist 718 AP2 4-PW
    Vokey Jet Black SM7 50.08F
    Vokey Jet Black SM7 54.08M
    Vokey Jet Black SM7 60.04L
    Bettinardi Queen Bee #6

  • phatchrisrulesphatchrisrules Members Posts: 2,126 ✭✭✭✭✭✭

    You'd likely have to have a receipt dated within 2 years of purchase to claim a warranty with Taylormade from personal experience.

    Cobra F9 7.5 - Accra TZ5 55
    Callaway Rogue SZ 13.5 - Fubuki V 70
    Callaway Rogue SZ 18 - Diamana Thump 85
    Mizuno CLK 22* - Speeder 75HB
    New Level 1031 5-P - DG105 Black Onyx
    Ping Glide 2.0 Stealth - DG105 Black Onyx
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    Scotty Cameron Teryllium T22 Newport
  • wkuo3wkuo3 RELEASE Members Posts: 4,345 ✭✭✭✭✭✭✭

    If TM is refusing the claim, which is very likely.
    Clean up the old epoxy and glue it back on. Make sure everything is a tight fit when you dry fit it.
    If nothing else is compromised.
    These new drivers won't last very long. Designed to be replaced 3-5 years. If you store the golf clubs in the trunk of your car during the Summer heat, the epoxy and plastic parts will break down much faster.

  • chinaskichinaski Dios mio, man. Members Posts: 331 ✭✭✭✭

    Just curious, have you tried hitting it after that happened?

    Ping Hoofer:

    M2 9.5˚ - Kuro Kage Silver TiNi 60 
    Rogue 15˚ Even Flow Blue 75
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    Z U45 23˚ Nippon NS Pro 1150/Z745 4i
    Z745 5-PW DG S300
    Z765 51/MD4 56S/60C

    Toulon Atlanta H4/Yes! Callie Forged

    Z-Star XV
  • phatchrisrulesphatchrisrules Members Posts: 2,126 ✭✭✭✭✭✭

    @chinaski said:
    Just curious, have you tried hitting it after that happened?

    I did that once with a Founders Club driver ( I have since forgotten the name). It somehow got worse sounding and felt atrocious. I would not recommend.

    Cobra F9 7.5 - Accra TZ5 55
    Callaway Rogue SZ 13.5 - Fubuki V 70
    Callaway Rogue SZ 18 - Diamana Thump 85
    Mizuno CLK 22* - Speeder 75HB
    New Level 1031 5-P - DG105 Black Onyx
    Ping Glide 2.0 Stealth - DG105 Black Onyx
    Bettinardi BB0 "Gotta Sting" Proto 1 of 1 
    Scotty Cameron Teryllium T22 Newport
  • Hack DaddyHack Daddy Members Posts: 949 ✭✭✭✭✭

    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    Ping G400 9.5 Aldilla Tour Blue 75g
    Adams Tight Lies Tour 3W 14.5 Aldilla Tour Blue
    Nike VR Pro Combo 3-PW Nippon Pro Modus 105
    Nike VR 54/58 Nippon Pro Modus 105
    Rife Two Bar Center Shaft
    TP5X
  • huckitchuckithuckitchuckit California Members Posts: 85 ✭✭✭

    My M2 irons heads started caving in so I contacted Taylormade and they ended up replacing them with M4s. Worth the try to see if they will replace it with something.

  • Nixhex524Nixhex524 ClubWRX Posts: 4,209 ClubWRX

    @Hack Daddy said:
    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    It's not uncommon for all OEMs to experience some kind of defect along the line.... Things happen and the M2 is an older generation at this point. With the kind of force generated on some of these heads that are multi-material it is not surprising that this could happen. MORE surprising TM would give you any grief about it.

    I see you are playing the G400.... Do a little research and see how the G400s had cracking issues at the hosel. I know because it happened to mine a while back... With everything getting thinner and lighter it is no surprise.

    Taylormade M2 9.5* Tensei CK Orange 60s
    Titleist 917f2 15* Diamana S+ 70s 
    Titleist 915h 21*  Rogue black 85s
    Bridgestone J15 CB 4-P X100 AMT  SS1x
    Titleist SM5 50/12, 56/10
    Taylormade Spider Tour red 34"

  • Hack DaddyHack Daddy Members Posts: 949 ✭✭✭✭✭

    @Nixhex524 said:

    @Hack Daddy said:
    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    It's not uncommon for all OEMs to experience some kind of defect along the line.... Things happen and the M2 is an older generation at this point. With the kind of force generated on some of these heads that are multi-material it is not surprising that this could happen. MORE surprising TM would give you any grief about it.

    I see you are playing the G400.... Do a little research and see how the G400s had cracking issues at the hosel. I know because it happened to mine a while back... With everything getting thinner and lighter it is no surprise.

    I 100% agree with you about the g400, as rare as the occurence is...

    But can we both agree Taylormade has had a chronic issue, through all models, though?

    Ping G400 9.5 Aldilla Tour Blue 75g
    Adams Tight Lies Tour 3W 14.5 Aldilla Tour Blue
    Nike VR Pro Combo 3-PW Nippon Pro Modus 105
    Nike VR 54/58 Nippon Pro Modus 105
    Rife Two Bar Center Shaft
    TP5X
  • Nixhex524Nixhex524 ClubWRX Posts: 4,209 ClubWRX

    @Hack Daddy said:

    @Nixhex524 said:

    @Hack Daddy said:
    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    It's not uncommon for all OEMs to experience some kind of defect along the line.... Things happen and the M2 is an older generation at this point. With the kind of force generated on some of these heads that are multi-material it is not surprising that this could happen. MORE surprising TM would give you any grief about it.

    I see you are playing the G400.... Do a little research and see how the G400s had cracking issues at the hosel. I know because it happened to mine a while back... With everything getting thinner and lighter it is no surprise.

    I 100% agree with you about the g400, as rare as the occurence is...

    But can we both agree Taylormade has had a chronic issue, through all models, though?

    IDK... I don't know if I'd say "chronic". Because of marketing, there are a lot of TM drivers out there on the course so we may see more issues just because of it. I was shocked to hear about how many others had issues with the G400s honestly. Faces, hosels... just failing. Callaway had face explosion issues.... I just never got the impression TM was worse in this category after doing a little more reading. I have more of a problem when the OEM tells you they won't help you, that's where I have an issue. IMO, they SHOULD offer to replace or repair otherwise they lose exposure of people playing it out on the course, but none of these issues surprise me or seem more prevalent with one brand over another. It does seem more common with the more modern clubs though. People out there still playing the 905r having zero issues. LOL

    Taylormade M2 9.5* Tensei CK Orange 60s
    Titleist 917f2 15* Diamana S+ 70s 
    Titleist 915h 21*  Rogue black 85s
    Bridgestone J15 CB 4-P X100 AMT  SS1x
    Titleist SM5 50/12, 56/10
    Taylormade Spider Tour red 34"

  • MooJerseyMooJersey MarylandMembers Posts: 545 ✭✭✭✭✭

    This is why I'll never play TaylorMade. Stand by your product. Things happen, understand that. But make it right. I couldn't believe they wouldn't replace my 2016 M2 head that did this. Pretty ridiculous, who keeps receipts?

    Cobra F8+ Driver / HZRDUS Smoke
    Cobra F8 3W / Aldila NV 2KXV Blue
    Titleist 818H1 Hy
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    Vokey Jet Black SM7 54.08M
    Vokey Jet Black SM7 60.04L
    Bettinardi Queen Bee #6

  • ckayckay Members Posts: 4,125 ✭✭✭✭✭✭✭

    I had the original M1 430 replaced last year with an M3 440 without any receipt. Just went to a local retailer and asked them to warranty claim it for me. Maybe if it comes from a retailer, it is less of an issue to have proof of purchase.

    Taylormade M4 440 10* Tensei White Pro 60TX
    Taylormade M2 Tour 16.5* Atmos Blue 7x
    Taylormade M2 L.I.F.T. 2 KBS Hybrid Proto 85x
    Miura CB57 Nippon SPB X
    Vokey CF 52F/56M/60M S400 Onyx
    Cameron Cami & Co Newport Beach 34/350

    WITB Link
  • ValtielValtiel Konica-Minolta Bizhub Members Posts: 2,405 ✭✭✭✭✭✭
    edited Sep 13, 2019 2:55am #19

    If it was a clean break then I would just clean it up and epoxy it back on to be honest. Also take the opportunity and draw some **** inside the head with a silver sharpie or something, hah!

    Mizuno ST190 9.5* Diamana X'17 70xx || Taylormade M1 430 8.5* Tensei Pro Orange V2 70TX
    Callaway XHot 3Deep Pro 14.5* FujikuraMotore VC 8.3 Tour Spec X || Nike SQ2 13* DiamanaBlueboard 83x
    Nike Tour Issue SQ2 17* Diamana Blueboard 103x || SQ2 15* Diamana Blueboard 93x
    PING Anser 20* Aldila Rogue Black 110MSI 105h Tour-X || Taylormade V-Steel 21* Project X Rifle Satin 6.5
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    Scotty Cameron Santa Fe Bullseye shaft

    WITB Thread
  • jmgledhilljmgledhill Members Posts: 59 ✭✭

    @chinaski said:
    Just curious, have you tried hitting it after that happened?

    I'm curious about this too. My guess is that it would only make a difference in the aerodynamic of the club when swinging, but probably really minor.

  • scottyc15scottyc15 HoustonMembers Posts: 47 ✭✭

    I had a similar thing happen recently to my M5

    Taylormade M5 9 - Aldila Rogue White 130 70TX
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  • Hack DaddyHack Daddy Members Posts: 949 ✭✭✭✭✭

    @scottyc15 said:
    I had a similar thing happen recently to my M5

    As in the crown came off?!

    I don't care what other manufacturers are having issues with - the defects coming out of Taylormade are become egregious.

    Ping G400 9.5 Aldilla Tour Blue 75g
    Adams Tight Lies Tour 3W 14.5 Aldilla Tour Blue
    Nike VR Pro Combo 3-PW Nippon Pro Modus 105
    Nike VR 54/58 Nippon Pro Modus 105
    Rife Two Bar Center Shaft
    TP5X
  • scottyc15scottyc15 HoustonMembers Posts: 47 ✭✭

    @Hack Daddy said:

    @scottyc15 said:
    I had a similar thing happen recently to my M5

    As in the crown came off?!

    I don't care what other manufacturers are having issues with - the defects coming out of Taylormade are become egregious.

    It wasn’t the crown, but one of the carbon pieces on the sole flew off.

    Taylormade M5 9 - Aldila Rogue White 130 70TX
    Taylormade M4 Tour 15 - Aldila Tour Green 85TX
    Srixon Z U85 2 - DG TI X100
    Srixon Z 765 4-PW - DG TI X100
    Taylormade MG 52,56,60 - DG TI S400
    Taylormade Spider Limited
  • gioguy21gioguy21 NJMembers Posts: 8,054 ✭✭✭✭✭✭✭

    @Hack Daddy said:
    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    Epic Flash SZ / 9* (set D/S) / Fujikura Pro 2.0 TS 6X tipped 1.50"
    Epic Flash SZ / 3+ (set -1/N) / HZRDUS Smoke Black 75g 6.5 tipped 2"
    Epic CF17 3i / Tensei PW Hybrid 100TX
    Apex MB Chrome / 4-PW / Modus 130 X
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    Piretti Tour 801R / 35.5"

  • Hack DaddyHack Daddy Members Posts: 949 ✭✭✭✭✭

    @gioguy21 said:

    @Hack Daddy said:
    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    That you either have an extremely high swing speed or the smash factor of a toddler.

    Ping G400 9.5 Aldilla Tour Blue 75g
    Adams Tight Lies Tour 3W 14.5 Aldilla Tour Blue
    Nike VR Pro Combo 3-PW Nippon Pro Modus 105
    Nike VR 54/58 Nippon Pro Modus 105
    Rife Two Bar Center Shaft
    TP5X
  • gioguy21gioguy21 NJMembers Posts: 8,054 ✭✭✭✭✭✭✭

    @Hack Daddy said:

    @gioguy21 said:

    @Hack Daddy said:
    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    That you either have an extremely high swing speed or the smash factor of a toddler.

    Haha you're a peach. My point was all drivers have the ability to crack or have defects. Callaway, ping, cobra, taylormade, etc.

    Epic Flash SZ / 9* (set D/S) / Fujikura Pro 2.0 TS 6X tipped 1.50"
    Epic Flash SZ / 3+ (set -1/N) / HZRDUS Smoke Black 75g 6.5 tipped 2"
    Epic CF17 3i / Tensei PW Hybrid 100TX
    Apex MB Chrome / 4-PW / Modus 130 X
    MD4 Chrome / 52, 56, 60 / DG 115 S200 (for now)
    Piretti Tour 801R / 35.5"

  • IsaundersIsaunders Carstairs, ABMembers Posts: 40 ✭✭

    Hope you were as attached to this driver as the crown was
    If you send it in you'll get a m3,M4 or M5, M6

  • Hack DaddyHack Daddy Members Posts: 949 ✭✭✭✭✭

    @gioguy21 said:

    @Hack Daddy said:

    @gioguy21 said:

    @Hack Daddy said:
    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    That you either have an extremely high swing speed or the smash factor of a toddler.

    Haha you're a peach. My point was all drivers have the ability to crack or have defects. Callaway, ping, cobra, taylormade, etc.

    You're correct; all drivers have the ability to crack. Who's cracking the most though? Compounded with garbage customer service?

    Taylormade.

    Ping G400 9.5 Aldilla Tour Blue 75g
    Adams Tight Lies Tour 3W 14.5 Aldilla Tour Blue
    Nike VR Pro Combo 3-PW Nippon Pro Modus 105
    Nike VR 54/58 Nippon Pro Modus 105
    Rife Two Bar Center Shaft
    TP5X
  • gioguy21gioguy21 NJMembers Posts: 8,054 ✭✭✭✭✭✭✭

    @Hack Daddy said:

    @gioguy21 said:

    @Hack Daddy said:

    @gioguy21 said:

    @Hack Daddy said:
    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    That you either have an extremely high swing speed or the smash factor of a toddler.

    Haha you're a peach. My point was all drivers have the ability to crack or have defects. Callaway, ping, cobra, taylormade, etc.

    You're correct; all drivers have the ability to crack. Who's cracking the most though? Compounded with garbage customer service?

    Taylormade.

    Everytime I've dealt with taylormade customer service I was taken care of...as have others. If u got nothing to help to the thread, what's the point?

    Epic Flash SZ / 9* (set D/S) / Fujikura Pro 2.0 TS 6X tipped 1.50"
    Epic Flash SZ / 3+ (set -1/N) / HZRDUS Smoke Black 75g 6.5 tipped 2"
    Epic CF17 3i / Tensei PW Hybrid 100TX
    Apex MB Chrome / 4-PW / Modus 130 X
    MD4 Chrome / 52, 56, 60 / DG 115 S200 (for now)
    Piretti Tour 801R / 35.5"

  • Hack DaddyHack Daddy Members Posts: 949 ✭✭✭✭✭

    @gioguy21 said:

    @Hack Daddy said:

    @gioguy21 said:

    @Hack Daddy said:

    @gioguy21 said:

    @Hack Daddy said:
    Why do y'all keep buying TM equipment? Over, and over... and over... and over. And over, again. Knowing its inferior.

    i had 2 G400's crack on me in a month. what say you?

    That you either have an extremely high swing speed or the smash factor of a toddler.

    Haha you're a peach. My point was all drivers have the ability to crack or have defects. Callaway, ping, cobra, taylormade, etc.

    You're correct; all drivers have the ability to crack. Who's cracking the most though? Compounded with garbage customer service?

    Taylormade.

    Everytime I've dealt with taylormade customer service I was taken care of...as have others. If u got nothing to help to the thread, what's the point?

    Because you keep wanting to get the last word in. Good for you that you ride TM's jock. And while I'm glad you've gotten good customer service from them, the MAJORITY of people seeking warranty claims are denied.

    Ping G400 9.5 Aldilla Tour Blue 75g
    Adams Tight Lies Tour 3W 14.5 Aldilla Tour Blue
    Nike VR Pro Combo 3-PW Nippon Pro Modus 105
    Nike VR 54/58 Nippon Pro Modus 105
    Rife Two Bar Center Shaft
    TP5X
  • ckayckay Members Posts: 4,125 ✭✭✭✭✭✭✭

    I’ve had no issues with replacements from TM.

    Taylormade M4 440 10* Tensei White Pro 60TX
    Taylormade M2 Tour 16.5* Atmos Blue 7x
    Taylormade M2 L.I.F.T. 2 KBS Hybrid Proto 85x
    Miura CB57 Nippon SPB X
    Vokey CF 52F/56M/60M S400 Onyx
    Cameron Cami & Co Newport Beach 34/350

    WITB Link

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