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PXG Initial Quality/Build issues?

PhilomathesqPhilomathesq Legal EagleMembers Posts: 314 ✭✭✭✭
edited Sep 2, 2019 9:30pm in WRX Club Techs #1

So, I ordered a set of PXG Gen2 XF's after a fitting; I got the same distance out of the T's and P's, but the XF was, obviously, more forgiving on mishits, which I have more often than I'd like to admit. They are stock other than being one degree flat and with DG 120 X100.

I've had them for about a week and things have felt a bit off. I'm not a club tech by any means, so I'm not schooled in how to measure the lengths of clubs. However, as you can see in the photo below, the lengths appear to be way off. The clubs are arranged 4-PW (top to bottom). The butt ends of the clubs are up against a level and I have an alignment stick running level across the top of the clubs and touching the 4.

As you can see, the 6 and 7 appear to be the same length, and when putting the clubs next to each other, they appear to be the same length. The 8 is much shorter than the 7, and the difference between the two is greater than expected. The 8/9/PW appear almost the same size.

I compared the PXG 7-iron with my NLG 7-iron (both of which are supposed to be 37"), and the PXG is at least 1/2" longer. I imagine that, because of the length issues with the PXG'S, the swing weights are also off, which explains why they feel off.

Obviously, I've already reached out to PXG (haven't received a response yet), but I want to know if anyone else has experienced a similar issue and, if so, what the resolution was.

Driver: Mizuno ST190G, Oban Kiyoshi Tour Limited 70 O5 flex
(Fairway woods in progress)
(Long irons in progress)
5i - PW: New Level 902, DG Tour Issue X100
Wedges: New Level M-Type Black 50/54, DG Tour Issue X100 Onyx; Titleist Vokey SM7 60K Black, DG Tour Issue X100 Onyx
Putter: Odyssey Stroke Lab Seven S

Comments

  • Ger21Ger21 Members Posts: 169 ✭✭✭

    Here are the specs.

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    Nike VR Pro LE 5W RIP Phenom 80S
    Nike VR Pro Combo 3 iron DGPRO S300
    Nike VR Pro Blades 4-PW DG S300
    Yururi Tour 56 & 60, Modus 125 Wedge Shafts
    Scotty Cameron Oil Can Newport
  • PhilomathesqPhilomathesq Legal EagleMembers Posts: 314 ✭✭✭✭

    @Ger21 said:
    Here are the specs.

    I know what the specs are supposed to be, but that isn't the point of my post. My 6 and 7 irons are effectively the same length, and the 7 iron is about an inch longer than the 8 iron, neither of which are proper. My question is whether someone else has had a similar issue and, if so, what resolution they received from PXG, assuming they were notified.

    Driver: Mizuno ST190G, Oban Kiyoshi Tour Limited 70 O5 flex
    (Fairway woods in progress)
    (Long irons in progress)
    5i - PW: New Level 902, DG Tour Issue X100
    Wedges: New Level M-Type Black 50/54, DG Tour Issue X100 Onyx; Titleist Vokey SM7 60K Black, DG Tour Issue X100 Onyx
    Putter: Odyssey Stroke Lab Seven S

  • JDMRN81JDMRN81 PAMembers Posts: 538 ✭✭✭✭✭

    I bought a set of Gen 1's and had a simular issue with QC. They sent me a shipping label and I returned but unfortunately they did not hard step the one's that needed replaced and I had to send back again. Took almost 3 weeks to resolve the issue. I was not happy! I would give them a call tomrrow though.

    PXG 0811xf Gen 2 9* AD VR-6x
    Ping G410 3w AD VR-7x
    Ping G400 5w AD IZ-7s
    Ping i210 4-PW modus 105s 
    Ping Glide 2.0 54/58 modus 105s
    Evnroll ER2 Black 34"
    Callaway Chrome Soft Truvis Stars and Stripes
  • PhilomathesqPhilomathesq Legal EagleMembers Posts: 314 ✭✭✭✭

    @JDMRN81 said:
    I bought a set of Gen 1's and had a simular issue with QC. They sent me a shipping label and I returned but unfortunately they did not hard step the one's that needed replaced and I had to send back again. Took almost 3 weeks to resolve the issue. I was not happy! I would give them a call tomrrow though.

    Thanks for the comment. I've reached out to them already and my fitter texted me to see if we can setup a time for him to inspect the clubs and figure out what happened.

    Driver: Mizuno ST190G, Oban Kiyoshi Tour Limited 70 O5 flex
    (Fairway woods in progress)
    (Long irons in progress)
    5i - PW: New Level 902, DG Tour Issue X100
    Wedges: New Level M-Type Black 50/54, DG Tour Issue X100 Onyx; Titleist Vokey SM7 60K Black, DG Tour Issue X100 Onyx
    Putter: Odyssey Stroke Lab Seven S

  • aenematedaenemated Los Angeles, CAMembers Posts: 226 ✭✭✭

    A thing I noticed with my old 0311Ts was ... the balance seemed weird. They felt like they wanted to set up a good couple degrees closed. Like, pretty much any club - if you hand it to me blindfolded, I can grip it in the air and feel when it's square to my grip. This is actually the first thing I do in my pre-shot routine. Minus the blindfold.

    I dunno if this was due to some specific weight pattern they put in the toe - I did a fitting for them and wasn't aware of any additional toe weight - but my natural shot is a draw so I surely don't need any help with that. But once I noticed it, I couldn't get it out of my head and it's the primary reason I wound up getting rid of them.

    Titleist TS4 Driver 9.5°
    Titleist TS2 18°, 21°
    Nike Vapor Pro 4-PW
    TaylorMade MG 52°, 56°, 58°
    Scotty Cameron Phantom X 8
    Titleist ProV1x

  • Big BenBig Ben Members Posts: 9,221 ✭✭✭✭✭✭✭
    edited Sep 3, 2019 1:56am #7

    Sorry to hear this I guess I was lucky my build was perfect and I absolutely love my irons. If they are indeed not cut to proper lengths I would certainly hope they fix it.

    Post edited by Big Ben on
    Irons: 19' Cobra CB's
    Drivers: Titleist TS3 & Cobra F9
    Fairway: Titleist 917F2
    Hybrid: A-Grind
    2 iron: Ping Rapture
    Wedges: Ping Gorge 2.0 Stealth's
    Putter: Evnroll 9.1
    Balls: ProV1
  • sailfishchrissailfishchris Long Island NYMembers, ClubWRX Posts: 931 ✭✭✭✭✭

    PXG -Nobody makes clubs like we do. Period. YIKES!

    Ping G400 LST 8.5 Synergy Proto 65TX
    Ping G400 14.5 Tensei Pro Orange 80 TX
    Mizuno JPX 919 Tours 3-PW Super Peening Blue X
    Vokey SM5 raw 52, 56, 60 DGTI-s400
    Toulon Memphis
    ProV1X / TP5X
    Jones Utility Trouper
  • SEP1006SEP1006 Pearland, Tx.ClubWRX Posts: 1,065 ClubWRX

    I too got fitted when the Gen 1's and 2's came out. When I received both sets everything was spot on. I imagine that all of the OEM's have a few sets get out that aren't exactly to spec as ordered. BUT, PXG does ( or presents themselves as such ) say that they are a better club. I am a PXG fanboy but that is pretty shotty work and PXG should go out of there way to make this right however you see fit.

    Keep us in the loop!!



    Taylor Made M6 10.5 * | Ventus 6s
    Taylor Made M4 | Graphite Design IZ-7s
    PXG Gen 2 -  2 / 3 / 4 Hybrids | Accra Tour 90i Stiff
    PXG Gen 2 0311P 5 - GW | Accra Tour 100i Stiff
    Ping Stealth Glide 2.0 54-12 / 58-06 Wedges | Wedge Flex
    JumboMax Medium grips on ALL 
    PXG Gunboat H Putter
    PXG Staff Bag
    Snell MTB Black
  • Bill BroderickBill Broderick Members Posts: 253 ✭✭✭✭

    I recently watched a YouTube video of a seminar that two guys from the shop that did my fitting gave to a group of local club pros.
    One piece of advice that they gave is to measure the length & lie of custom clubs when arrive from the manufacturer.
    The point they made was that the member/customer bought their clubs from the shop, not the manufacturer. If there is something wrong with the clubs and those clubs are delivered to the customer, then the shop/pro is just as at fault as the manufacturer is.
    They said to give an estimated delivery of about a week longer than they actually expect. That way, if there is something wrong, they have the ability to correct it without the customer ever even knowing. Conversely, if there are no problems, then the customer is happy to get theitlr clubs a week earlier than they expected.

  • Dunny51Dunny51 Pittsburgh, PaMembers Posts: 236 ✭✭✭

    When I received my 0211 irons and played a couple rounds with them something felt off, I contacted my fitter, he met me a few days later st a local range and we both hit them. He agreed something was off. Finally after about 40 minutes or so he put my 7 iron on a swing weight machine. I believe they came in at C7. Supposed to be at D0. Apparently they never added extra weight at the club head to compensate for the midsized grips I ordered. But within a few days PXG sent me 7 new standard size grips. Now I couldn’t be happier. I could of sent all the clubs back to be re swing weighted but I was fine with the standard grips. Hopefully your fitter helps you out like mine did.

  • JCAGJCAG John Curry Members Posts: 2,105 ✭✭✭✭✭✭

    @Philomathesq said:

    @JDMRN81 said:
    I bought a set of Gen 1's and had a simular issue with QC. They sent me a shipping label and I returned but unfortunately they did not hard step the one's that needed replaced and I had to send back again. Took almost 3 weeks to resolve the issue. I was not happy! I would give them a call tomrrow though.

    Thanks for the comment. I've reached out to them already and my fitter texted me to see if we can setup a time for him to inspect the clubs and figure out what happened.

    Where were you fitted and who built the clubs?

  • PhilomathesqPhilomathesq Legal EagleMembers Posts: 314 ✭✭✭✭

    I was fitted by a PXG employee/fitter through the Heroes Program. The clubs were sent to me directly from PXG in Scottsdale, so I presume they were built by someone at PXG.

    Driver: Mizuno ST190G, Oban Kiyoshi Tour Limited 70 O5 flex
    (Fairway woods in progress)
    (Long irons in progress)
    5i - PW: New Level 902, DG Tour Issue X100
    Wedges: New Level M-Type Black 50/54, DG Tour Issue X100 Onyx; Titleist Vokey SM7 60K Black, DG Tour Issue X100 Onyx
    Putter: Odyssey Stroke Lab Seven S

  • WaytallWaytall Members Posts: 79 ✭✭✭

    I have a new set of 0211 as well as a 0811x driver. Build quality , fit and finish is beyond fantastic. I would allow the manufacturer the chance to make it right. This is likely an isolated example and like most OEM they should come through. Hopefully the OP will post the end results.

  • PhilomathesqPhilomathesq Legal EagleMembers Posts: 314 ✭✭✭✭

    Spoke with my fitter today and we are trying to setup a follow-up appointment so he can take a look at the clubs. I will update once I have met with him.

    Driver: Mizuno ST190G, Oban Kiyoshi Tour Limited 70 O5 flex
    (Fairway woods in progress)
    (Long irons in progress)
    5i - PW: New Level 902, DG Tour Issue X100
    Wedges: New Level M-Type Black 50/54, DG Tour Issue X100 Onyx; Titleist Vokey SM7 60K Black, DG Tour Issue X100 Onyx
    Putter: Odyssey Stroke Lab Seven S

  • PhilomathesqPhilomathesq Legal EagleMembers Posts: 314 ✭✭✭✭

    I said I would post an update, so here it is. Hopefully, it won't be the last. Despite speaking with my fitter last week about the issue and his acknowledgement that something looks wrong (based on some additional photos), he has failed to respond to any of my requests for guidance as to what to do next. When we spoke on the phone, he said I should schedule a time to meet with him so he can try to fix the issue, but he wouldn't commit to a time on the phone. I've sent him few texts/emails since then to schedule a meeting but have received no response.

    I'd hate to go over his head and call PXG corporate (he is a direct PXG employee), but at this point, that may be my only option. I'm going to give it until the end of the week and if he still hasn't responded, I'm going to reach out to corporate.

    Driver: Mizuno ST190G, Oban Kiyoshi Tour Limited 70 O5 flex
    (Fairway woods in progress)
    (Long irons in progress)
    5i - PW: New Level 902, DG Tour Issue X100
    Wedges: New Level M-Type Black 50/54, DG Tour Issue X100 Onyx; Titleist Vokey SM7 60K Black, DG Tour Issue X100 Onyx
    Putter: Odyssey Stroke Lab Seven S

  • dxdgenertdxdgenert Dirtiest player in the game MinnesotaMembers Posts: 1,613 ✭✭✭✭✭✭

    Following to see how this is handled. I've been told by PXG corporate that they measure using the USGA "plate" method, which I believe is done at 60*, regardless of the club's actual lie angle. I imagine that could cause some minor issue for some players.
    Were your irons standard length, loft and lie?

    PING G400 MAX w/ Alta CB
    Cobra KING F7 fairway w/ Fujikura Pro 65
    Cobra KING F7 hybrid w/ Fujikura Pro 75H
    PXG Gen 1 0311X 4 iron w/ Mitsubishi MMT 80
    PXG 0211 5-PW w/ Mitsubishi MMT 80
    Cleveland CBX 52* w/ Rotex Graphite
    TaylorMade Hi-Toe Bigfoot 58* w/ KBS Hi-Rev 2.0
    Bettinardi BB1F
  • PhilomathesqPhilomathesq Legal EagleMembers Posts: 314 ✭✭✭✭

    @dxdgenert said:
    Following to see how this is handled. I've been told by PXG corporate that they measure using the USGA "plate" method, which I believe is done at 60*, regardless of the club's actual lie angle. I imagine that could cause some minor issue for some players.
    Were your irons standard length, loft and lie?

    Standard length and loft, but 1 degree flat. While it makes sense that this could cause an issue, you would expect the issue to be completely uniform (i.e. all clubs X inches off). However, my clubs seem to be all over the place.

    I actually caved an called corporate today instead of waiting until the end of the week because I realized it had been 8 days since my fitter last contacted me. Corporate was great and has already given me a FedEx label to send everything back. They said they would put in new shafts (same ones) and make sure they are measured properly and they would "triple check" everything before they sent them back. The guy I spoke with gave me his name and told me he would be personally checking everything himself after they came out of QC, so I have every confidence that they will be exactly where they are supposed to be when they send them back to me.

    Driver: Mizuno ST190G, Oban Kiyoshi Tour Limited 70 O5 flex
    (Fairway woods in progress)
    (Long irons in progress)
    5i - PW: New Level 902, DG Tour Issue X100
    Wedges: New Level M-Type Black 50/54, DG Tour Issue X100 Onyx; Titleist Vokey SM7 60K Black, DG Tour Issue X100 Onyx
    Putter: Odyssey Stroke Lab Seven S

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