Tomo Golf Support Experience

I tried their Volume 1 shoe this summer and was happy with it. Very lightweight, decent grip, and comfortable. Had them for 3 months and the sole ended up coming loose on the right shoe. I emailed their support team a picture, and 1 day later I had a coupon code for a new pair.

BUYER BEWARE. PROBABLY WORST CUSTOMER SERVICE IN GOLF. Even the big corporations do a better job.

I picked up a pair during their Black Friday sale. Understood there was no return on sale, but no mention of exchange. Shoes don't fit (btw their sizing information is totally off) so I asked for an exchange. Response: "You can always give them as a gift or donate them so it doesn't go to waste". I was pretty appalled. For a straight-to-consumer startup brand, customer experience is key to driving word of mouth referrals and viral marketing. Allbird are great at this. I had issues with two different shoes and they accepted them, even after they had been worn. I would stay clear of TOMO just for the customer service hassle alone. Add to that the accurate feedback on how flimsy these shoes are and the heel slip issue because of a super shallow heel cup, and these are just walking shoes with inconvenient tread.

I really wanted to like these shoes and this company because based on the website they really did look like Allbirds for golf. Better to just wear some Allbirds and play on a dry day.

Stick with Adidas, GFORE, ECCO, anything else would beat these shoes.

WORST customer service ever!! I seriously think this company is trying to go out of business. I received a pair of the Vol. 2 as a Christmas gift this year. The shoe box was labeled 9.5, I added the 9.5 to my wishlist since I am in between sizes 9/9.5. I went with the half size bigger as recommended by their site. When I tried on the shoes, they fit very tight. The shoes were labeled 8.5 and they fit like an 8.5. Bummer. We thought contacting the company for the correct size would be simple enough —wrong! They refused to believe that the shoes were small. They claimed they just “mislabeled” all 9.5 shoes as 8.5 and that the order was final sale as it was purchased during Black Friday. After back and forth emails they refused to provide service. They did not provide return shipping, exchange or refund for their mistake and named us “entitled”. Since when does expecting to receive the product one orders and pays for become “entitlement”? This is a basic right of the consumer. Why argue with a customer that has already paid you!? If they knew the product was “mislabeled” then why wasn’t that disclosed to the consumer? At the very least, it should have been a notice that came with the package. In our case, we clearly can prove the shoes are small and in fact measure up to an 8.5. 

After more research, I found multiple complaints about this company and the quality of their shoes. 

I wanted to love these shoes, but will never bring business to such a ridiculous company. Steer clear!

Thank you guys for the heads up. I was so close to buying 2 pairs for next season.