Did Cameron Custom Shop Botch this putter?

I sent my T22 Newport into the custom shop to get it stamped and customized to commemorate my daughter attending and playing lacrosse for West Point. I received it today and I was disappointed in what they did to the putter. The stamping doesn’t look like it was done correctly, and looks like it was carelessly done. The V and Y in navy have large circles in the finish that stand out so much that you almost can’t see the letters in regular light. On the front the stamp paint fill looks like and amateur did it and the paint is all over the place.

This is the fourth putter I have sent in and the work was always quality. What do you think? When I called they said mushrooming will happen, not sure of that is mushrooming or they did something to the finish.

Hard to say if they screwed something up and covered their tracks by welding over and restamping or if it's just a poor cleanup job. Hit it with a qtip and some acetone or nail polish remover and put up new pics.

Yeah I agree with VNutz

hard to tell, but I think it's mostly just a crappy paint job

hopefully it all looks better after the excess is wiped off

Sucks that it looks like this though fresh from the CS

that's bullshit send it back

Might be just a crappy clean up job after painting. Definitely a QC miss.

Try wiping the excess with some acetone or finger nail polish remover. If it’s just excess paint it’ll wipe off easily which will save you the hassle of sending it back.

Tried wiping it down and took new photos. No difference. Looks like the finish was scratched or removed can’t really figure it out, other than it looks like crap. Called and they were making excuses on the phone already. Sent email with pics, let’s see what they say.

This is absolutely ridiculous. I would feel like they ruined my putter. Send it back.

That’s not acceptable.

I would call them , tell them how you feel (I would not be too calm myself!) and what this putter means,,, not too many West Point cadets send their stuff to them,,,

Would you be this calm if you went to a steak house , ordered you ribeye medium well and got one very well done and cold?

Wow that's terrible. Please let us know what they do about this. Was just getting ready to do something similar but not if this is the result.

I love the design/idea!

That said, that definitely looks botched

Let us know the outcome

Good luck

> @"Long Shot" Called and they were making excuses on the phone already.

par for the course for them, unfortunately. did you use 100% acetone to wipe the excess? it almost looks like a crappy paint job but i see what you mean by the finish being scratched off. hopefully they make it right for you.

May be the guy who did it was ex-Airforce and this was his way of getting revenge?

Seriously, though, that's a really bad job; clearly unacceptable. It looks like they even mashed the milling around the Army stamp.

I hope they make it right for you.

This seems to be an ongoing problem for them and it's getting fairly depressing to say the least...... Had 2 putters sent to the custom shop to receive a little TLC only to have them returned saying that they wouldn't be able to perform the work. The first being a 1996 Santa Fe that I wanted refinished back to it's original glorious oil can finish and was told that they couldn't replicate that finish anymore. After some back and forth emails, I decided to send it to BOS and couldn't be happier. The second was a Circle T Newport 330g in a stunning "Tour Black Mist " finish owned by Jonathan Kaye that he gave to me. I was told on this one that aftermarket work had been done to the putter and that again they couldn't accommodate my refinish requirements. But with emails and correspondence by Jonathan himself the putter was done back to the black mist finish albeit not quite the same.... I am not at all bashing the custom shop at all, but IMHO they should be more accommodating....

They are taking it back, but short of refinishing it I am not sure how they are going to fix it. We will see what they do?

If that's not a paint smear (and if you wiped it with acetone I doubt that it is) I think the stamp bottomed out and the solid part of the stamp struck the putter and damaged the black finish. The only remedy is to refinish the putter in black or to remove the black entirely and you would be left with a satin finish like the putter below.

> @"K.ip" said:

> I love the design/idea!

>

> That said, that definitely looks botched

> Let us know the outcome

>

> Good luck

Thanks, I like to do putters that represent milestones. I have a slighter that my father had built for me for my first father's day (he passed before it arrived and incredibly the box was on my door when we came home from his funeral..crazy). My wife had both the kids pick out colors and had their names stamped on my favorite putter for my 40th birthday. I have traveled all over for years with my daughter for her athletic career (mostly Lax), she will be playing lax there. So I wanted to get something done to represent and commemorate this, and I really like the design. Nothing more awe inspiring in sport, than everything that surrounds and happens at an Army Navy game. Been going to them for years. Means even more to me now.

> @No_Catchy_Nickname said:

> May be the guy who did it was ex-Airforce and this was his way of getting revenge?

>

> Seriously, though, that's a really bad job; clearly unacceptable. It looks like they even mashed the milling around the Army stamp.

>

> I hope they make it right for you.

Air Force Guys don't care, but if it was a Navy guy...hmmm.

> @"Long Shot" said:

> > @"K.ip" said:

> > I love the design/idea!

> >

> > That said, that definitely looks botched

> > Let us know the outcome

> >

> > Good luck

>

> Thanks, I like to do putters that represent milestones. I have a slighter that my father had built for me for my first father's day (he passed before it arrived and incredibly the box was on my door when we came home from his funeral..crazy). My wife had both the kids pick out colors and had their names stamped on my favorite putter for my 40th birthday. I have traveled all over for years with my daughter for her athletic career (mostly Lax), she will be playing lax there. So I wanted to get something done to represent and commemorate this, and I really like the design. Nothing more awe inspiring in sport, than everything that surrounds and happens at an Army Navy game. Been going to them for years. Means even more to me now.

That’s touching

Thanks for sharing

Sucks that you have to go thru this

hope they can take care of the problem without refinishing it

Keep us updated

wow. some nerve on them to even make it difficult. complete user error on their part and terrible quality control.

My bet is they stamped “Army” on the bumper, then had to weld it over, then stamp Navy.

But if they were to send you a custom Army/Navy 009 in return...

They refinished a Button Back in black for me last year (no stamping or anything, though)...I got an email saying that the finish didn't pass their quality control so they needed another week or so to redo it. So it seems they do have some kind of QC in place but maybe this one wasn't inspected as close as it should have been? Definitely sucks...sorry it's turned into such a pain. Hopefully they make it right especially with the emotional value of the putter.

> @SubaruWRX said:

> But if they were to send you a custom Army/Navy 009 in return...

That would be nice, but 100% chance of that not happening. I don't think these companies care much for individual consumers, unless it is a situation in which they could benefit from the outcome somehow. Otherwise its all numbers for them. I literally received this on Veterans Day, and called them on Veterans Day (which I pointed out in my conversation when they were making excuses as to why it looked like cr@p), and they could give two cr@ps that it was for a future military leader. I lost a lot of respect for Scotty Cameron as he doesn't instill the qualities in his employees as he professes to have in his social media persona.

I was opening the cover of The Golfers Journal the other day and Scotty is sitting there at a workbench table, like he is sketching out a design of the T22. My first thought was what a bunch of b.s. marketing non-sense, because any person that thinks he is still designing and sketching putters by hand or crafting putters himself is drinking the Titleist/Cameron kool-aid for too long. On top of the fact that the design isn't even new.

I love my T22, but if someone is loyal to the brand because of personal qualities that his marketing team has professed over social media of the type of person Scotty is, well that person is just made up to get consumers to connect with the brand. The dude probably wouldn't even know the person who answered the phone if he was told their name.

> @"Long Shot" said:

> > @SubaruWRX said:

> > But if they were to send you a custom Army/Navy 009 in return...

>

> That would be nice, but 100% chance of that not happening. I don't think these companies care much for individual consumers, unless it is a situation in which they could benefit from the outcome somehow. Otherwise its all numbers for them. I literally received this on Veterans Day, and called them on Veterans Day (which I pointed out in my conversation when they were making excuses as to why it looked like cr@p), and they could give two cr@ps that it was for a future military leader. I lost a lot of respect for Scotty Cameron as he doesn't instill the qualities in his employees as he professes to have in his social media persona.

Did the OP ever use acetone to quick, wipe over a letter or two to see if it was residual paint?

> @"A.Princey" said:

> Did the OP ever use acetone to quick, wipe over a letter or two to see if it was residual paint?

Wondering this myself.

He mentioned wiping it down but didn’t specify how. If that’s a bad paint job acetone will clean that up in 5 seconds.

> @Scotty1140 said:

> > @"A.Princey" said:

> > Did the OP ever use acetone to quick, wipe over a letter or two to see if it was residual paint?

>

> Wondering this myself.

>

> He mentioned wiping it down but didn’t specify how. If that’s a bad paint job acetone will clean that up in 5 seconds.

Gold paint is notoriously difficult to remove as well, that should be factored into the equation too.

Looks like a combination of a poor paint job and stamping... the stamping on the face looks like some good acetone would clean it up. The stampings on the bumper look like the round base around the bottom of the letter hit the bumper.... if you aren't careful, the round edge of the stamp will press against the putter head and damaged the black finish. I would have thought the custom shop would have been using better stamps that are cut away so this doesn't happen.