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Club Champion debacle....what to do?


ryoustra5

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So I was fit for a driver shaft at Club Champion, a Ventus Blue 6S was the shaft that preformed best for me. So here's where things go off the rails:

I had a golf trip to a very well known golf destination which I was hopeful my shaft would've been ready for, so after 2 weeks of no communication I sent my fitter an email..no reply, I sent a follow up email..no reply. I tried calling Club Champion and would sit on hold every time, often times leaving a message asking for a call back, twice I left messages and nobody called me back. I managed to get a gentleman on the phone a couple days before my trip who said my shaft was ready for the build, and said he would look into if he could get it built and I could pick up from their location so I could have it for the trip, he never called me back or followed up so I chalked it up to a loss, I was ok with the delay bc of COVID and delays of such. So long story short when I returned the shaft still hasn't begun the build, add another email with no reply from my fitter. I sent another email and finally the fitter responded, I told him to cancel the order and after that did he finally try to help, he had the shaft sent to him and he built it, a week later I received it, 32 days later. When I received the shaft it looked like it was 5 years old, scratches all over, marks and chips as well. I mean, ALL over. I contacted the fitter who blamed the shipping paper and never apologized, simply said "interesting". He told me to use the shaft while he finds out what to do, so I take it to play and on the FIRST shot the head spins around, the adapter is very loose and the head is easily able to move around when secured in the loft sleeve. I text him this time and he again didn't apologize, he offered me 15% off the order and said I could take the shaft in and have the Downton Chicago location fix it, can't fix the scratches but can fix the adapter. I tell him I will only accept a return and refund, he doesn't reply to any more of my texts....

I have never experienced such unprofessional behavior or service, I spent $470 on this and what I got was a defective shaft with scratches and chips all over the paint. I am a very understanding and non confrontational person, but I am livid. I have completely lost all excitement for this shaft and lost all confidence in Club Champion as a business. It certainly feels to me he is doing everything in his power to not let me get a refund on my order.

Does anybody have any direction for me? A similar experience? Are any WRXr's out there reading this?? I can't believe what has happened.

 

Attached are some images, it was hard to capture the marks on the shaft as its an iPhone and hard to focus, however, they looks like circular milling marks covering the entire shaft.

img-5722.jpg

img-5729.jpg

61785013888-76dda0af-610c-4495-8286-3d25e604eeb0-jpg.jpg

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File a dispute with your CC company.

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Ping G430 LST 10.5* : Ventus Red TR 7S

Titleist TSR2 4W : Tensei 1K Black 85-S

Mizuno CLK 19*: Ventus Blue HB-8S

Srixon ZX Utility #4: Nippon Modus3 125-S

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Piretti Potenza 370g : Breakthrough Technology Stability Shaft - 34"

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That really sucks... I wouldn’t even bother with them anymore and file a dispute with your card (if you used one). If you used AMEX they will back you no matter what and they usually win disputes for their clients especially since you have reasonable reasons for the dispute. Good luck

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File a complaint with your credit card. They will probably refund you sooner than later then file a complaint with Club Champions merchant bank (the company they process their credit card payments with). If Club Champions merchant gets many complaints they will start to withhold funds from Club Champion and their rates will go up as well. If they get too many complaints the merchant will drop them and they are essentially EF’d as a business who can no longer process credit cards.

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I personally know 3 people who have been to Club Champion. 2 of the 3 ended up saying they were dissatisfied. I've been to the one near Pittsburgh. I feel as though they were slightly condescending & was not impressed.

Concerning your problem I would pay them a personal visit. Nothing short of that will work. Also it sounds as though they shipped you a demo shaft that had been used since you threatened to cancel the order at one point. That's why it may have been scratched up. Things I can't forgive when dealing with businesses that want my money is poor customer service & dishonesty. Good luck getting your refund. Clearly they did not send you a new shaft & hoped they could pull a fast one. That's my take.

Driver: Callaway Rogue STMaxLS 10.5 Degree

5 Wood: Cobra LTDxLS @ 17.5 Degree

Hybrid: Cobra King OS 3-4 Hybrid @ 20.5 Degree

Hybrid: Cobra Aerojet @ 24 Degree

Irons: Taylormade 2021 P790's 5-AW

Wedge: Taylormade MG3 54 Degree

Wedge: Callaway Sureout 2 @ 60 degree

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Good luck, you should get the refund. You can get a ventus off of eBay or Golfwrx for $250 or so, and in better condition than that shaft.

Driver: Ping G430 LST 9 Diamana WS 70 TX
3w: Taylormade Stealth 2 Plus 15/BRNR Mini Diamana D+Plus 80TX

5w: Paradym AI Smoke 18 Tensei Pro White 1k 90 TX
4i: Srixon ZX Mk II AD IZ 95x

5-PW: Miura TC-201 Oban CT 125x

50/54/59: Cleveland RTX Zipcore DG S400

Putter: Jailbird 380 WH/Taylormade Spider Tour Red/Odyssey #7CH Milled
 

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Club Champion is shady. I’m pretty sure they get kick backs from certain companies if they push their product. Three of my friends, with three very different handicaps and swings, all walked out of Club Champion with a fitting for Callaway Apex irons. A 4th friend went for a driver fitting and was fitted for a Callaway Epic Flash which he didn’t play too well with. He ended up going to another fitter and got fitted into a Taylormade M5 and his drives have been straighter and longer.

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I would steer clear of CC based on what I have seen/heard. There prices are way out of line which is another story but seems there training of staff leaves a lot to be desired as I have heard similar stories. Maybe they got too big too fast or there is a lack of training program but I would go to a reputable fitter in your area. You will get the same product, better service and better value/pricing. I go to a top 100 fitter about 30 miles from me who has always done right by me and everyone I know who has gone.

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I bet even Corporate HQ will give the OP the run around.

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Titleist 990 (3-PW) with stock Dynamic Gold in S300
Taylormade V-Steel 5W & 3W with Grafalloy Prolaunch Red shafts (Regular Flex)
2011 Adams Tom Watson signature wedges in 52 and 56 degrees with stock steel shafts (Player's Grind)
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What a pathetic biz this seems like, keep pushing till you get a proper resolution ... what a joke

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Ping G400 LST 11* Ventus Black TR 5x

Ping G400 3w 15.1* GD AD IZ 5x

Ping G400 7w 19.5* Ventus Red 6x 

Ping G425 4h 22* Blueboard HY 80x

Ping i210 6i & s55 7i - PW Steelfiber 110s

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I've heard good things about mistwood GC for fittings if you're in the Chicago area.

As far as getting yourself a new ventus, Chicago Bill's out in the suburbs has really great pricing. I've seen a lot of people say they took their specs from CC and purchased there to save substantial money

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Good luck with CC. I’d file a credit card dispute as others mentioned

 

And good luck living in Chicago. From what we see on the news here, it looks pretty bad there. Stay safe!

“I think getting advice from guys who are sitting at the computer in their underwear while taking a break from porn is a very solid way to choose clubs.” - bluedot
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6-7 years ago, when I was in GA. In a cold winter morning, I went to Sandy Spring CC location for a fitting. I unfortunately ran into a greedy sales guy, not even a solid fitter. I waited outside for around 20 minutes, and I haven't got a chance to warm up. when the fitting started, after 2-3 iron shots with my own club, he stopped me and said this club is not for me. I asked him what is wrong with the club, shaft flex or what? He said everything is not right. From then, in 90 minutes, he literally handed me all the iron heads they are selling. At that time, I can tell, Miura gave them the best commission. LoL.

Finally, after more than 100 iron shots and with all the performance number are recorded, I grabbed my own Bridgestone iron, and want to see what is the difference. He immediately showed a very unhappy face. Well, I managed to hit some of the best shots that day. In front of the trackman, with all the numbers, he is still trying to argue that I need switch to Miura.

With some polite words, I escaped from that location. The worse golf related experience I've ever had.

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OP, hope you get that sorted out. Since this has sort of become another CC bashing thread, I’ll just say that maybe we’re lucky here in NJ, because I’d say we have a good location in Northern NJ. Sure, it’s a CC, and it’s the same general model as other CC, and you need to know what you want going in there. But the guys there are good guys, who do good fitting and building work, and take good care of their customers. Seems like there are some good CC locations, and some not-so-good.

At some point, when WRX says you shouldn’t go to a big box store for fitting or building (including PGA SS), and oh, you also shouldn’t go to a specialty fitter like CC, that doesn’t leave all that many options for a lot of folks. I don’t know where these mystical, magical stand-alone master fitters/builders are dotted all over the country, but I don’t seem to know about too many of them. But I digress.

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