RIFE "TOUR" GOODIES!

[Lumpy_22]

I've got a 34' Aussie, that not only kicked my other putters out of the bag, but it keeps knocking away all comers.... I've got 9 putters and this one has been in the bag since I got it here off of a forum member last season, guess it pays to be a putter ho, you'll finally find something that fits......

 

I just like the feel and weight, heavier than a standard scotty..........

 

Here's a pic of my gamer........

 

 

Tommy 2 golves putter is pretty sweet.........

 

Thanks for the pics........

[wolfgame]

I think they outsource their Customer Service...I called to ask about the Cayman months ago...and specifically a tour model. The person I called got me in touch with "the company". Additionally, Danny's comment

 

"....I guess they are afraid of making money" tend to support the whole outsourcer claim.

 

In a time when Golf Companys are struggling, seems odd that not every company would bend over backwards....like Ping does.

 

I tried to order come climacool shirts for work give aways....and TMAG told me to call a rep, rep never called back after calling him 3 times.

 

Called Titleist to order some hats with my work logo on them, they told me to go through my club....

 

I don't get it.

 

Not making excuses for poor customer service but I think Rife is currently a victim of their own success. I may be wrong but I think it's a company of maybe 15 employees. But in need of expanding.

 

BTW Danny has always responded in a friendly and efficient manner to any of my requests.

 

They have answered all of my questions when I call, not making a claim they don't do a good job. Perhaps just wishful thinking that we could get some of the customization (sp?) that Ping has.

 

The other point is that with the economy, I would think that all Golf OEM's would be stepping up their game with service....as golf purchases are discretionary for the majority of the population (not necessarily me or the other members here....these purchases are more of a necessity!!) Yes, I know that customization would cost more money and take more time.....but you have to spend money to make money...and Rife could be a major player in the putter market if they capitalize on what they have right now.

 

Would think it would only help exposure and sales! I have 2 of their putters and they are great.

[Bobcat43]

I think they outsource their Customer Service...I called to ask about the Cayman months ago...and specifically a tour model. The person I called got me in touch with "the company". Additionally, Danny's comment

 

"....I guess they are afraid of making money" tend to support the whole outsourcer claim.

 

In a time when Golf Companys are struggling, seems odd that not every company would bend over backwards....like Ping does.

 

I tried to order come climacool shirts for work give aways....and TMAG told me to call a rep, rep never called back after calling him 3 times.

 

Called Titleist to order some hats with my work logo on them, they told me to go through my club....

 

I don't get it.

 

Not making excuses for poor customer service but I think Rife is currently a victim of their own success. I may be wrong but I think it's a company of maybe 15 employees. But in need of expanding.

 

BTW Danny has always responded in a friendly and efficient manner to any of my requests.

 

They have answered all of my questions when I call, not making a claim they don't do a good job. Perhaps just wishful thinking that we could get some of the customization (sp?) that Ping has.

 

The other point is that with the economy, I would think that all Golf OEM's would be stepping up their game with service....as golf purchases are discretionary for the majority of the population (not necessarily me or the other members here....these purchases are more of a necessity!!) Yes, I know that customization would cost more money and take more time.....but you have to spend money to make money...and Rife could be a major player in the putter market if they capitalize on what they have right now.

 

Would think it would only help exposure and sales! I have 2 of their putters and they are great.

 

All great points that I hope Rife is considering. But my impression from Danny was that Rife is exploding in popularity and it's difficult to for them to catch up. For such a small company I don't think they can expect to get to Ping's customization level right now. And to start comparing them to a boutique putter maker wouldn't be fair since they are doing a large volume of business for their company's size. They seem to be caught right in the middle.

 

But they have a nice problem that any small business would love to have. Too much demand! I don't blame them for making sure this venture was going to work before adding capacity. All the reasons (economy) you named above are why a conservative approach is the prudent play. Having too much capacity and not enough demand has killed many other companies.

 

But I think they'll get it going. The product is almost too good to mess it up (almost).

[teezoid]

I think they outsource their Customer Service...I called to ask about the Cayman months ago...and specifically a tour model. The person I called got me in touch with "the company". Additionally, Danny's comment

 

"....I guess they are afraid of making money" tend to support the whole outsourcer claim.

 

In a time when Golf Companys are struggling, seems odd that not every company would bend over backwards....like Ping does.

 

I tried to order come climacool shirts for work give aways....and TMAG told me to call a rep, rep never called back after calling him 3 times.

 

Called Titleist to order some hats with my work logo on them, they told me to go through my club....

 

I don't get it.

 

PM me... my son can get you anything you want in Clima Cools or anything, with any kind of logo.

 

Mike

:Pittsburgh, PA

[SemperFi91]

Just saw on Golf Central that Tommy "2 Gloves" went back to the Rife facility and got fitted for a new putter before this weeks tournament. Must have worked pretty darn good as he's only a few shots off the lead right now.

[knudson81]

Great pics pitbull! Those putters look amazing, but the polished Oakley Timebomb your wearing looks better!

[Pinehurst1999]

Could they not get the lettering on the Order of Merit putter straight? :wacko:

[19th_Hole]

Seemes to have worked for Tommy rolling the RIFE Black Barbados very nicely

[jdaniel]

BTW I just got back from a fitting with Danny Day from Rife. His service was first class and above and beyond the call. I left with a Barbados and won a tournament that weekend. I learned a ton at the fitting.

 

Rife putters are what they say they are.

 

Dan.

[GetinDAhole26]

nice stuff

[PuttingDoctor]

I read this entire thread yesterday and decided to wait a bit to formulate my answer for some of the comments here.

 

First, I'm not sure anyone should post private email replies for public consumption. The 'voice' of written matter can and often is mistaken. The time frame in which those private email replies from Danny Day were written was a crazy time at RIFE.

 

Danny Day is the head of our Customer Service department...of two. He is also our in house fitter and single handed is the reason we have the LPGA coming our way late in 2008. Danny is a young, former collegiate player and is as good as it gets when it comes to customer service. Is it perfect....not by a long shot. But does he care, YOU BET.

 

Comparing RIFE customer service / custom department to PING is very flattering. RIFE may do just short of ten million in sales for 2008. They only make putters. What do you think the numbers at PING are?

 

Timing of product release is six to twelve months lag from final production sample approval to production arriving from the manufacturing plants in the far east. The putter business is cyclic and those up north right now aren't buying too many putters this time of year are they? The current 2009 lineup is in stores now ahead of the spring season. If your golf shop or golf retailer doesn't have RIFE have them give us a call.

 

I'll share this thread with Danny when we have dinner together Wednesday night. I'm hopeful we can get him to start posting here so you can all gain a bit of an understanding of just how outstanding he is in what he does.