My SC Custom Shop Experience
tigercub Lefty Boomers Posted: WRX Points: 55Posts: 198 Fairways
UPDATED!!Since there is an overwhelming number of people bashing the Custom Shop lately, ranging anywhere from complaints about their pricing to simple/correctable mistakes with paintfill colors, I figured I would post a positive experience that I recently had with them.
In December 2006, I bought a Circa 62 head that was the original gun blue finish. While I take great care of my equipment, I didn't want the hassle of trying to keep the head oiled and protected at all times so I sent the head to the Custom Shop to be refinished to the pro platinum finish. Everything I had read about the pro platinum finish was that it was durable and was going to be much easier to maintain than the original finish. A couple months later (holidays extended the turnaround time), I had my putter exactly as I had requested (including the paintfill color and locations since I was detailed in my request), but with a red milled series headcover instead of the navy blue Custom Shop one that I had ordered. No problem...after a simple call I was told that the navy headcovers were out of stock and they'd mail me one once they were in. Two weeks later the navy headcover arrived so I got an extra headcover for my troubles. Considering that it was the middle of February with over a foot of snow on the ground at the time, it was a minor issue. Most importantly, the putter itself was beautifully refinished.
In November 2008, while I was cleaning my clubs after a round, I noticed that there was what appeared to be some rust stains coming through the back side of the putter around the bumpers. For anyone that is familiar with the pro platinum finish, that part is a matte finish to reduce glare. There wasn't any damage to the finish so how it could begin to rust like that was beyond me. The only reasonable explanation was that it was because of the fertilizer on the greens during a round I played that day. A couple weeks went by and because I like to keep my equipment looking good, I was getting irritated by the rust spots. Mind you, they were hardly even noticeable when you held the putter close so it's not like I could see it from address, but it was bothering me. I emailed the Custom Shop and they recommended that I send it in for inspection. A couple weeks have gone by since I sent it to them so I called yesterday and was told that they're going to refinish the putter for free. FREE!
Now, most people on here will begin by saying that the cost of the refinish to begin with was expensive and that the quality of the refinish was poor since it rusted. Yes, it was pricey and maybe the finish shouldn't have rusted, but the fact that they're standing behind their service and refinishing the putter since they feel it's the right thing to do is worth noting. Look at the dates above...it was 2 years from the date I originally sent the putter in before it started rusting and yet they're standing behind their product and service for their customer. I think it's pretty remarkable and wanted to share my experience since there have been numerous complaints about the Custom Shop. I hope people will see that they're one of the many options to have a putter refinished and that they shouldn't be dismissed because a paintfill came back wrong. The truth is, they're probably dealing with a huge amount of orders and mistakes can happen in any business. My experience above is what makes me want to keep using them and feel that the money I spent on it was well worth it.
Post edited by Unknown User on
Joined : 01 16, 2006
Last seen : about three weeks ago