DFS PFD wrote:
Not really sure what is meant by not having received "premium service" but PXG's fittings have been top notch of the three I've been to. Sounds like he had a fitting by his "pro" since he's the one "confirming" they're shipping next day, So who's actually to blame?
I, too, had a similar experience. Upon release of the 0211 Heros Program I was notified of the discount. I scheduled my fitting at the Scottsdale store in early August 2019. The fitting was fine but quick. I also got fitted for the Gen 1 driver that was free through the program if you purchased the irons. I was unsure of the irons and was still getting fitted for Mizunos and Taylormades so I could make a decision, I informed my fitter about my need for the other fittings before I pulled the trigger. He said he would email me a copy of the cost with the shafts, etc. - but he never did. I figured I would go with PXG because I was getting a free driver and a substantial discount through the Hero’s Program. Once I made up my mind, I called to get the cost to order them and no one will call me back, email me back, or give me the information, I even contacted the front office and they didn’t help me either. My fitter was Matt Riley, a master club fitter and he has not returned my calls or emails. I ended up buying the Taylormades and will never step foot in a PXG store again. Even with the discount, the terrible customer service wasn’t worth it. If that jarhead Bob Parsons is going to run a place like that, better to go somewhere else!
Sorry to hear you guys had a bad experience - mine has been the opposite. Got the irons within a couple weeks of order without issue (I'm in Denver so the ground was 2-day from ship date), and was only fit for irons originally.
Also got the free Gen 1 driver with the heroes program, and thought after a couple rounds that it would make sense to be sure I got the right shaft. Reached out via the online form to set up another fitting, got a phone call back next business day, and scheduled it for the following week. Was pretty thorough - went through 6-7 different shafts, and a bunch of loft/lie/weight config settings to get it all dialed in. I'd been fit for irons a few times, but never driver for whatever reason - by the time i walked out the change in setup had me with 10-15 extra yards from the club. (which is why I have a Project X Even Flow Blue on BST right now). No pressure at all to buy the Gen 2 which, if anyone hasn't tried it, is noticeably better than the Gen 1 driver.
My experience purchasing some 0311T's from Globalgolf with a bunch of coupons and trade-ins from goodwill was amazing. The fitting was perfect after I gave my desired specs to a buddy of mine who adjusted them.