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KBS Shafts Customer Service Was Awesome


golfinbrad

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If this is the wrong forum please let me know.

 

I want to start by saying I am in no way associated with KBS Shafts or the golf industry. However, I felt I needed to give KBS a shout out on their customer service. Friday was the first time I ever reached out to the company. It was to explain an issue I was having with one of their shafts. After sending my email, I got your typical ticket number generic response. I figured it would stop there or would be followed up with another generic response. I did receive a reply email Monday requesting additional information. I provided everything they were asking. What blew me away was about an hour later, I started receiving emails from a Jarrett. We exchanged several emails over the next hour and a half and he/KBS totally fixed the situation. In a world where everything seems to be automated or about the bottom line, KBS shocked me with a real customer first approach. I was debating whether to switch to another shaft company, but this experience has be a true die hard user of their shaft.

 

Again, I am not associated with the company. GolfWRX is an awesome forum for us to share both our positive and negative experiences. I just felt this needed to be said.

 

Thanks again KBS.

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Jarrett is the man, I found that some of my ctapers had bent tips and I contacted Jarrett and within like 4 days I had a brand new set on my doorstep. Excellent customer service, and they really seem to take care of their customers.

TSR2  | Original One Mini |Apex UW 19

Nike Vapor Speed 4i | 5-GW T100S Black 

SM8 Black 54* / 60*

Cameron Studio Select Newport 2


WITB

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I had a great experience as well...

Had some shaft labels peeling a few years back & I inquired to just purchase some new replacements, & they wouldn't have it!

Shipped out free of charge...

 

Besides the fact I was fitted into my new sticks... it made it much easier knowing I had KBS gear & I would always be taken care of...

PING 410+ Alta 10.5
Callaway Flash SZ HZRDS Smoke 15*
TEE CBX 20*
PING i500 4-6, iBlade 7-PW DG S300 120’s
PING 2.0 Stealth 50ss 54ss 60ss
PING Redwood Anser




Don't worry Ron... I still own the 5-wood.... It's up on the mantle doing it's best impression of wall art

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Yeah, I only needed labels from them and everytime I call them, they are so appreciative of you using their shafts. Great customer service for sure :)

Driver: Taylormade Stealth 2+, Proxima 5X 

Fairways: Callaway - Rogue ST LS 13.5* & Fujikura Red TR 5S // Callaway Diablo Edge Tour 15* & Miyazaki C Kua 43S

Hybrid:   Cobra Speedzone 3 hybrid 19*

Irons:       Cobra Forged Tec X 5 - PW KBS TGI 85 stiff shafts
Wedges: Cleveland CBX2 48* & Cleveland Full Face 56*, KBS TGI 100 shafts
Putter:     LAB Golf Mezz.1 ACCRA shaft / Directed Force Reno "2.05 Presse IV tweaked" Putter with OG BGT Stability shaft
Srixon XV 5/6 or Vice Pro Plus. JumboMax STR8 Ultralite grips

Moe Norman/Graves Single Plane Swing

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