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American Putter Company BEWARE!

 PutterGuy6136 ·  
PutterGuy6136PutterGuy6136  25WRX Points: 10Members Posts: 25
Joined:  edited Nov 8, 2018 in Deal or No Deal? #1
Purchased an APC putter on August 28th 2018 for $819 (including shipping and tax). Never used the putter on the course and was only rolled on my indoor putting green. Being that they are a new company with some pretty solid designs it made sense to buy to try. Fast forward 7 weeks and to my surprise the stainless steel has began to tarnish significantly. This is the first stainless putter I’ve ever had do this. I get that sometimes things happen but what really has disappointed me was the lack of customer service out of a new putter company. 60 days and the putter is falling apart. I figured I would share this to help spare anyone else the trouble. Below you will find the putter order, pictures and APC lack of customer service to address the issue. Don’t make the same mistake I made. I’m curious to get others feelings on this matter too. Do you think my request of asking them to refinish the putter too much? Also sorry for poor grammar I have fat thumbs lol.
Posted:
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Comments

  • ChristopherMcDonaldChristopherMcDonald  2422WRX Points: 113Members Posts: 2,422
    Joined:  #2
    Yikes what a disaster. Hope you find some recourse
    Posted:
    Cobra King LTD UST Elements Chrome
    Taylormade '07 Burner 3 Wood Miyazaki B.Asha
    Taylormade '07 Burner 5 Wood Miyazaki B.Asha
    Taylormade Jetspeed Hybrid Matrix Ozik Atlus
    Adams XTD Tour 5-GW True Temper Dynamic Gold AMT
    Scratch Tour Issue 1018 56* True Temper Dynamic Gold
    Scratch Tour Issue 1018 60* True Temper Dynamic Gold
    Custom Cameron & Crown 5MB
    Taylormade Project (a)
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  • ChristopherMcDonaldChristopherMcDonald  2422WRX Points: 113Members Posts: 2,422
    Joined:  #3
    Opinder wrote:


    Sorry.



    I heard it's difficult stainless steel with black oxide paint. Keep oil clean off rusty.



    If polish wax on stainless steel is shiny. possible.




    Gotta assume English is not your first language (at least from the written standpoint), but on top of that can't tell if you're just massively trolling the **** out of everyone....





    Can't decide how to react to this.
    Posted:
    Cobra King LTD UST Elements Chrome
    Taylormade '07 Burner 3 Wood Miyazaki B.Asha
    Taylormade '07 Burner 5 Wood Miyazaki B.Asha
    Taylormade Jetspeed Hybrid Matrix Ozik Atlus
    Adams XTD Tour 5-GW True Temper Dynamic Gold AMT
    Scratch Tour Issue 1018 56* True Temper Dynamic Gold
    Scratch Tour Issue 1018 60* True Temper Dynamic Gold
    Custom Cameron & Crown 5MB
    Taylormade Project (a)
  • MitchellMitchell  5587WRX Points: 429Members Posts: 5,587
    Joined:  edited Nov 8, 2018 #4
    Anytime see the word 'Timascus' caution should be exercised. Quite inappropriately over used in quite a few industries to drive up price. Not saying that you did so, however use of certain cleaners like Flitz can remove protective coatings and lead to oxidation like you are seeing there, especially with cheaper ratio material used. 303 stainless tends to maintain torched finishes/looks much better than many material blends purported to be "better".



    Stated all of above simply because the use of 'certified' (by whom?) stainless definitely shows a predisposition to be less than forthcoming on correct information or to appropriately warranty what was clearly an inferior product. You may want to mention in future correspondence with business that term Timascus is a patent protected process and you would like either an appropriate reimbursement of funds due to misrepresentation of material or proof that company followed appropriate steps to not infringe on patent by giving you source of material used to mill putter. I would be fairly certain that should get ball rolling. Keep us posted on if/when get further response and thanks for the heads up.
    Posted:
    Taylormade r510tp 10.5* Speeder TS Evo 661
    Taylormade V Steel TP 13* ATX Tour Blue 85
    Taylormade V Steel 16.5* ATX Tour Blue 85
    Titleist 818h1 21* Atmos Blue TS HB 8
    Titleist 962b 2-pw s400 (dependent upon course, hybrid and fairways used)
    Vokey sm7 raw M 54* s400
    Vokey sm7 raw M 60* s400
    Odyssey White Hot Pro #2
  • AzSuperHack76AzSuperHack76  1603WRX Points: 187ClubWRX Posts: 1,603
    Joined:  #5

    Opinder wrote:


    Sorry.



    I heard it's difficult stainless steel with black oxide paint. Keep oil clean off rusty.



    If polish wax on stainless steel is shiny. possible.




    Gotta assume English is not your first language (at least from the written standpoint), but on top of that can't tell if you're just massively trolling the **** out of everyone....





    Can't decide how to react to this.




    http://www.golfwrx.com/forums/topic/1691390-unbelievable-putter/



    This may shed some light, or confuse you even more, entertaining nonetheless.
    Posted:
  • OpinderOpinder  422WRX Points: 1Banned Posts: 422
    Joined:  #6
    Posted:
  • ChristopherMcDonaldChristopherMcDonald  2422WRX Points: 113Members Posts: 2,422
    Joined:  #7


    Opinder wrote:


    Sorry.



    I heard it's difficult stainless steel with black oxide paint. Keep oil clean off rusty.



    If polish wax on stainless steel is shiny. possible.




    Gotta assume English is not your first language (at least from the written standpoint), but on top of that can't tell if you're just massively trolling the **** out of everyone....





    Can't decide how to react to this.




    http://www.golfwrx.c...ievable-putter/



    This may shed some light, or confuse you even more, entertaining nonetheless.




    AHHHH that's where I remember him from....
    Posted:
    Cobra King LTD UST Elements Chrome
    Taylormade '07 Burner 3 Wood Miyazaki B.Asha
    Taylormade '07 Burner 5 Wood Miyazaki B.Asha
    Taylormade Jetspeed Hybrid Matrix Ozik Atlus
    Adams XTD Tour 5-GW True Temper Dynamic Gold AMT
    Scratch Tour Issue 1018 56* True Temper Dynamic Gold
    Scratch Tour Issue 1018 60* True Temper Dynamic Gold
    Custom Cameron & Crown 5MB
    Taylormade Project (a)
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  • sheldonjhackersheldonjhacker  3744WRX Points: 165Members Posts: 3,744
    Joined:  edited Nov 9, 2018 #8
    Why the purchase in the first place? "American Putter Company" ??? image/black eye.gif' class='bbc_emoticon' alt=':black eye:' />



    Respectfully,



    Ping, Taylormade, Odyssey, Scotty Cameron, Rife, Yes, Mizuno, Never Compromise, Snake Eyes, Macgregor, Bettinardi, et al.
    Posted:
    Post edited by Unknown User on
  • roundersmittyroundersmitty  1109WRX Points: 95Members Posts: 1,109
    Joined:  #9
    Opinder wrote:




    That is silverware NOT 303 Stainless Steel
    Posted:
    2017 M1 10.5* Kuro Kage 60s
    Exotics 16.5* Exotics Fuji 72s
    Adams XTD ti 20* Red Tie S
    TM P770 4-P Steelfiber i95s
    TM MG 50*,56*,60* Steelfiber i95s
    Odyssey EXO Seven S
  • OpinderOpinder  422WRX Points: 1Banned Posts: 422
    Joined:  #10

    Opinder wrote:


    [url="




    That is silverware NOT 303 Stainless Steel




    I'm very sorry. I thought spoon, fork, knives are stainless steel. They're in my kitchen.
    Posted:
  • OpinderOpinder  422WRX Points: 1Banned Posts: 422
    Joined:  #11
    How to clean shiny on copper, brass?



    Vinegar and flour on copper, brass for 1 hrs then polishing clean. New shiny!



    Posted:
  • DRRicksDRRicks  2444WRX Points: 20Banned Posts: 2,444
    Joined:  edited Nov 8, 2018 #12
    Looks like for whatever reason they don’t want to help you because you put the putter on eBay. Pretty gross on their part.
    Posted:
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  • MitchellMitchell  5587WRX Points: 429Members Posts: 5,587
    Joined:  #13
    DRRicks wrote:


    Looks like for whatever reason they don’t want to help you because you put the putter on eBay. Pretty gross on their part.


    Definitely agree with that take as well, rather ridiculous.
    Posted:
    Taylormade r510tp 10.5* Speeder TS Evo 661
    Taylormade V Steel TP 13* ATX Tour Blue 85
    Taylormade V Steel 16.5* ATX Tour Blue 85
    Titleist 818h1 21* Atmos Blue TS HB 8
    Titleist 962b 2-pw s400 (dependent upon course, hybrid and fairways used)
    Vokey sm7 raw M 54* s400
    Vokey sm7 raw M 60* s400
    Odyssey White Hot Pro #2
  • MaineMarinerMaineMariner  599WRX Points: 350Members Posts: 599
    Joined:  #14
    It definitely seems like the guy was salty about you considering his putter an investment and reselling it on eBay. Which is kind of ridiculous when you're selling $850 putters that look more like art than sporting equipment. What, exactly, does he expect?!
    Posted:
    Mizuno ST190
    Adams Tight Lies 16 deg. 4 wood
    Srixon Z H45 3 & 4 hybrid
    Srixon Z 565 irons, 5 - AW, Nippon Modus 3 Tour 120
    Callaway MD3 S Grind 54 deg.
    Callaway MD4 W Grind 60 deg.
    Bettinardi Studio Stock #8 / Toulon Austin
  • nbg352nbg352  8320WRX Points: 138Members Posts: 8,320
    Joined:  #15
    That is a plated putter from the look of it, yes? If so, it looks like the copper/brass/bronze plating is doing what those metals always do....oxidizing.
    Posted:
    R11S 8* square; Stock stiff
    Maltby KE4 14* 3w , Axe Excaliber R flex tipped 1"
    RBZ 25* hb; RBZstage 2 19* hb
    Mizuno MP30 5 - PW, AXE Excaliber stiff, Hogan Apex PC E Wedge (50*) TT DG s300
    GM Never Compromise GM2 putter
    54*, 58* TM TP wedges 3* flat
  • third-times-a-charmthird-times-a-charm  2165WRX Points: 660Members Posts: 2,165
    Joined:  #16
    Sounds like a terrible company. I will not buy from them.
    Posted:
  • PutterGuy6136PutterGuy6136  25WRX Points: 10Members Posts: 25
    Joined:  edited Nov 8, 2018 #17
    nbg352 wrote:


    That is a plated putter from the look of it, yes? If so, it looks like the copper/brass/bronze plating is doing what those metals always do....oxidizing.




    It is not plated. “Pure 303 stainless steel”
    Posted:
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  • 5hort5tuff5hort5tuff  3469WRX Points: 204Members Posts: 3,469
    Joined:  edited Nov 8, 2018 #18
    Is it just the light making it look a bronze color?



    Also...if I spent $800 on a putter that this happened to, if be dragging their name through the dirt for years on this website.



    If it was sold as stainless...this can't happen. Even a carbon putter doesn't just randomly wear like this from indoor use.



    Terrible service imo.



    The fact that they not only followed your eBay posts, but brought it up in this conversation is even worse.
    Posted:
    COBRA LTD w. Hzrdus Red
    WISHON 919 w. Hzrdus Red
    TAYLORMADE Issue Aeroburner w. Tensei Blue
    PING G25 w. Tensei Blue
    PING I200 w. AWT 2.0
    PING Glide 2.0 Stealth
    MannKrafted Carbon WB Rattler
    Xenon Copper Wide X
    SGC 902
  • semarlorsemarlor Charlotte, NC 775WRX Points: 168Members Posts: 775
    Joined:  #19
    Yeah, the ebay post is irrelevant when it's a conversation about the product. If they had said "we have a 30 day warranty, this is outside of the 30 days...I'm sorry there is nothing we can do," it still would have been crappy but understandable on some level. The super sarcastic tone and references to trying to sell it are what's unnecessary.
    Posted:
  • ChronicSlicerChronicSlicer  1407WRX Points: 682Members Posts: 1,407
    Joined:  #20
    i get the feeling they have read the OP`s posting here. https://www.instagram.com/p/Bp8IkVFlNtr/
    Posted:
  • princelyrynoprincelyryno  59WRX Points: 23Members Posts: 59
    Joined:  #21
    So never buy a putter from this company. Thanks for the heads up.
    Posted:
  • jtitleist12jtitleist12  3093WRX Points: 214Members Posts: 3,093
    Joined:  #22
    The finish on the putter looks gold which would indicate that it went through some kind of heat treatment to get that color. If the putter was torched, what you are seeing is oxidation that can/does happen to stainless steel.



    - Josh
    Posted:
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  • cubuffscubuffs Franklin, TN 410WRX Points: 101Members Posts: 410
    Joined:  #23
    Thanks for the heads up as I have actually been contemplating a few purchases from them (both personal and for gifts). Think I will avoid based on the interaction above.
    Posted:
  • MitchellMitchell  5587WRX Points: 429Members Posts: 5,587
    Joined:  #24


    i get the feeling they have read the OP`s posting here. [url="



    So published certification that material is 303 stainless, yet no reference to Timascus as advertised and trying to deflect blame back on consumer due to lack of maintenance? Really tells me all I need to know about company integrity.
    Posted:
    Taylormade r510tp 10.5* Speeder TS Evo 661
    Taylormade V Steel TP 13* ATX Tour Blue 85
    Taylormade V Steel 16.5* ATX Tour Blue 85
    Titleist 818h1 21* Atmos Blue TS HB 8
    Titleist 962b 2-pw s400 (dependent upon course, hybrid and fairways used)
    Vokey sm7 raw M 54* s400
    Vokey sm7 raw M 60* s400
    Odyssey White Hot Pro #2
  • DJGainerDJGainer  124WRX Points: 22Members Posts: 124
    Joined:  #25
    He's not saying you took the putter outside, he's saying you introduced some foreign element to the putter which caused it to oxidize. And because he's saying you caused the oxidation, he's refusing the refund.
    Posted:
  • JagpilotohioJagpilotohio 45+ inch drivers are evil. Columbus, OH 7259WRX Points: 562Members Posts: 7,259
    Joined:  #26
    File a fraud claim with your credit card company. That whole situation is crap.



    The putter is crap. The company is crap. The message responses are crap. It’s all just disgusting.



    That putter is plated with garbage. There is no way stainless reacts like that.



    For what it’s worth....all the putters on the site look like cheesy junk too me. One head design in different finishes that they stick different necks on.

    Posted:
    9.5* Cobra LTD, Old school Grafalloy Blue, 43.5"
    14* Cally 815 alpha fuji 665 X 42"
    16* Cally 815 alpha fuji 665 X, 41.5" (set to 17*)
    19* Titleist 816 H2 fuji 8.8X TS 40.0"
    4-7 2016 Hogan PTx, KBS Tour V, 120X.  
    Ping i210 8 & 9 Proto 125 F5 hardstepped 1x.
    Ping glide 2 46-12, 50-12, 54-14 (at 55) stealth, Vokey SM6 60M (61). Wedges Recoil Proto 125 F5
    33.5" Ghost spider slant neck.
    Srixon Z-star XV
    Jones Trouper Bag
  • The GeneralThe General  1767WRX Points: 160Members Posts: 1,767
    Joined:  edited Nov 9, 2018 #27
    use some silicone or baby oil or just game the **** thing. Clubs can't stay perfect forever. Is it humid in your house?



    1/2 off a follow up putter is a **** of a deal......and that's not good enough? BTW, its raw stainless, not studio stainless bead blasted.



    Enjoy the fruits of the world - just don't get tangled up before you get there, it's not worth it.
    Posted:
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  • MaitriMikeMaitriMike  1591WRX Points: 105Members Posts: 1,591
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    On a side note.. OP has to charge his phone.. image/ninja.gif' class='bbc_emoticon' alt=':ninja:' /> image/blind.gif' class='bbc_emoticon' alt=':blind:' />
    Posted:
  • HiSpeed48HiSpeed48  2109WRX Points: 117Members Posts: 2,109
    Joined:  #29
    Looks plated to me... It'd be helpful if we had some confirmation about what the finish is, or lack of finish.
    Posted:
    Titleist 910D2 9.5* Tour Issue
    TEE XCG7 15*
    Srixon Z545 4-PW
    Vokey SM6 46* 50* 54* 58*
    John Byron DaleHead 2
  • Skaffa77Skaffa77 No place like the Sand Hills!  6892WRX Points: 222ClubWRX Posts: 6,892
    Joined:  #30
    Agreed...the finish on the putter appears to be plated or as Josh mentioned above...heat treated. I have a couple Bettinardi DASS (stainless steel) putters that are torched with a nice purple hue, but does have some slight oxidation.
    Posted:
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  • TheBIIgCatTheBIIgCat  1449WRX Points: 101ClubWRX Posts: 1,449
    Joined:  #31
    I have torched several putters, a few of them are stainless. The one I gamed for the past year or so has a couple spots just like this. It’s oxidation
    Posted:
    Driver- TC Epic 440 with Hzrdus T1100<br />3-Wood- 13 Degree Ping stretch with Ping Tour 75x<br />Hybrid- 915 with Graphite Design Tour AD DI 85<br />Irons- ( 4-PW ) JPX 900 Forged with 110s Steelfibers - Wedges- Sm6 Vokey 48 bent 2 degrees strong - sm6 vokey raw 56 bent to 55 , 58 Raw Low Bounce K grind ( 110 Steelfibers in all wedges same length shafts )<br />Putter- Scotty Cameron Laguna 1.5 Studio Torch Finish that I did...
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