Defining Moment- Ping Customer Service
So- I have posted about how Ping replaced a hoofer carry bag that was technically out of warranty- that's pretty cool.
I sent my s55's to have them face blasted. They received the irons last Thursday- I called to see about them on Monday and the guy said allow for 7-10 business days- my guess is they will ship Friday (today) and you will receive them Wednesday (next week).
I came home Wednesday (two days ago) and there were my Ping irons!
the faces all had covers on them-
Upon inspection I noticed that they replaced the cushin shaft stickers on their own volition ( I said nothing about them) - some of them had been curled up and frayed, etc.. they replaced all of them with new stickers.
Basically- it's like they care about your clubs!
This is one of those things that just speaks to the identity of someone or something- as my friend calls it "defining moment"- that is what Ping is.
This makes me so happy to be a customer.