Best Driver of 2019 | Full Article _HERE_ | Discussion Thread _HERE_

Defining Moment- Ping Customer Service

BabydaddyBabydaddy Members Posts: 935 ✭✭✭✭✭
edited Jul 26, 2019 2:22pm in Deal or No Deal? #1

So- I have posted about how Ping replaced a hoofer carry bag that was technically out of warranty- that's pretty cool.
I sent my s55's to have them face blasted. They received the irons last Thursday- I called to see about them on Monday and the guy said allow for 7-10 business days- my guess is they will ship Friday (today) and you will receive them Wednesday (next week).
I came home Wednesday (two days ago) and there were my Ping irons!
the faces all had covers on them-
Upon inspection I noticed that they replaced the cushin shaft stickers on their own volition ( I said nothing about them) - some of them had been curled up and frayed, etc.. they replaced all of them with new stickers.
Basically- it's like they care about your clubs!
This is one of those things that just speaks to the identity of someone or something- as my friend calls it "defining moment"- that is what Ping is.
This makes me so happy to be a customer.

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Comments

  • balls_deepballs_deep Members Posts: 1,148 ✭✭✭✭✭✭

    Great company.

    Cobra F9 Speedback 9° Project X HZRDUS HC Black 62g
    Titleist 917F2 15.75°  Project X HZRDUS HC Black 75g
    Titleist 818 H1 19° Project X Evenflow 85g
    Titleist 718 T-MB 4i Project X LZ 6.0
    Titleist 716 CB 5i-PW Project X LZ 6.0
    Vokey SM7 52-F 56-F 60-D Project X LZ 6.0
    Scotty Cameron 5.5M 35"/Scotty Cameron Studio Stainless Newport 2 350g 34.5"/Odyssey Double Wide Armlock 42"
    Pro V1x

    Currently - 6.2


  • pheenomz4774pheenomz4774 Members Posts: 932 ✭✭✭✭✭

    Excellent customer service. Every interaction I've had with them has been top notch.

    Equipment changes faster than it takes to make a sig...
  • MitchellMitchell Members Posts: 5,545 ✭✭✭✭✭✭✭

    Ping truly gets customer service right, very impressed with my limited interactions with them.

    Mizuno MP Craft 611 10* Fuji Motore Speeder 7.1
    Taylormade 300 tour 15* Fuji Evolution TS 869
    Titleist 818h1 21* Atmos Blue TS HB 8s
    Titleist 962b 3-pw s400
    Vokey sm7 raw M 54* s400
    Vokey sm7 raw M 60* s400
    Cameron 1995 Laguna
  • bladehunterbladehunter Today was a good day... south carolinaMembers Posts: 27,874 ✭✭✭✭✭✭✭

    Yep. Ping converted me this year. And it started with a rep who was watching a TM thread on this site and noticed the frustrations with a certain order of limited ( or not limited) irons that were months behind. This person reached out. And months of testing and back and forth im converted almost completely. Not saying their clubs are superior. ( but they may be) but the service is genuine. And it’s above and beyond.

    I love the direction the company is going in as well. They are leading the way in design and not just in the forgiveness dept. performance overall.

    Ping G410  11.2* Tensei pro OrangeV2 proto 70TX 
    Ping G410 15.5* Graphite Design ADDI 8x
    Ping G410 21* ADDI 105x 
    Ping Blueprint  4-PW   Modus 130X 
    Ping Glide Forged  50  54 60 s400
    Spider X Tour Armlock.  42 inch with jumbo max 17 inch  grip.   


  • BabydaddyBabydaddy Members Posts: 935 ✭✭✭✭✭

    @bladehunter said:
    Yep. Ping converted me this year. And it started with a rep who was watching a TM thread on this site and noticed the frustrations with a certain order of limited ( or not limited) irons that were months behind. This person reached out. And months of testing and back and forth im converted almost completely. Not saying their clubs are superior. ( but they may be) but the service is genuine. And it’s above and beyond.

    I love the direction the company is going in as well. They are leading the way in design and not just in the forgiveness dept. performance overall.

    I'm telling you- it's real. They genuinely get it right- and the clubs don't suck either, :)

  • drvrwdgedrvrwdge Members Posts: 2,387 ✭✭✭✭✭✭

    They have replaced 3 drivers and 2 sets of irons for me. All out of warranty all several iterations old and always with the latest and greatest and to the exact specs that I wanted. I am Ping all the way through from bag to towel and I'll never use anything else.

    Ping G410 LST Fujikura EVO IV 661x 
    Ping G400 14.5 Fujikura EVO IV 757x 
    Ping i500 3i Ad 95x
    Ping iBlade DG TI X-100 Black Onyx
    Ping Glide Stealth 2.0 52/56/60 DG TI S400
    Ping Sigma 2 Tyne Steath, Stealth shaft. PP58 Black Cord
    '19 Pro V1
    Ping LE Camo Hooer '19
  • JoelsimJoelsim Members Posts: 1,207 ✭✭✭✭✭✭

    @drvrwdge said:
    They have replaced 3 drivers and 2 sets of irons for me. All out of warranty all several iterations old and always with the latest and greatest and to the exact specs that I wanted. I am Ping all the way through from bag to towel and I'll never use anything else.

    Thanks Marty. 😜

    Ping G400 Driver 10.5 Reg Ping Alta 44.5”
    Cobra King Ltd Black 5 Wood Aldila Rogue Stiff
    Ping G410 19 Hybrid Stiff Alta
    Titleist 818 H1 23 Hybrid Regular Tensei Blue
    Ping G400 4-UW (#4 at power spec loft)
    Callaway Mack Daddy 4 58 X and 64 S
    Cleveland RTX4 54 MID
    Bettinardi Studio Stock #3, Studio Stock #28 Slotback, Studio Stock #38 & BB39
    Odyssey Toulon Stroke Lab Palm Beach
    Cleveland Huntington Beach #10
    Scotty Cameron California Del Mar
    Piretti Forza & Matera Elite
  • gripandripgripandrip Members Posts: 1,049 ✭✭✭✭✭✭

    How about some pics of the irons.....

  • tbowles411tbowles411 ClubWRX Posts: 25,347 ✭✭✭✭✭✭✭

    It's what they do.

    G410 9 Degree - Yonex Red
    G410 3, 5 & 9 Woods - Yonex Blue
    G410 4-5 Hybrids - UST Recoil
    G410 6-UW - Yonex Proprietary Iron Shafts
    Glide 2.0 54SS, 58 WS
    Glide 3.0 54ES, 58ES (Awaiting release) Yonex Proprietary Iron Shafts
    PING Bruzer
    PING Vault 2.0 Craz-E **Backup**
  • RogerinNewZealandRogerinNewZealand Maungakeikei Auckland New ZealandMembers Posts: 2,552 ✭✭✭✭✭✭✭

    Agree. Best service ever in nz in mid 1990s when i started golf. The Agent was in the mid point from home to work....still love em ! Always some Ping near my bag..B60 ..looking at one lastnight!

    2019 September nice bag

    Titleist 909d2 9.5
    Tm M1 21 hybrid'16
     
    Mizuno MP 63 DGR300 at D4

    Old SM at 54 and SM6 58S 10
    Ping B60 
    DarkTanTitleistCap

  • Chuck905Chuck905 Members Posts: 1,359 ✭✭✭✭✭✭

    I’ve had great experiences with them in the past as well.

    Epic SZ 11* Tensei White 75
    Epic SZ Strong 3 Wood, 13.5*
    Callaway Apex 18mb (2-PW)
    RTX-4 54* and 60*
    Odyssey RX9 Putter
  • cardoustiecardoustie haha, we don't play for 5's Tasmania to CanadaMembers Posts: 12,574 ✭✭✭✭✭✭✭

    I once got a new set of irons when the grips failed, they had no more of the same grips so the swingweight was botched. Incredible customer service.
    There's a reason I support their brand every new cycle

    Ping G400 LST 11* Oban Revenge 65x
    Callaway GBB 3w 14* NVS 75x
    Callaway GBB 5w 17.5* NVS 85x
    Callaway Apex 4h 23* Catalyst 70s
    Callaway Apex 5h 26* Apache MFS 85x
    Ping Blueprints 6i-PW DG xp115 x100 
    Ping iWedge 50* Tour Concept x100
    Vokey sm2 TVD M grind 54* & 60* DG s400 Onyx
    Scotty X7m
  • T.B.T.B. Members Posts: 251 ✭✭✭✭

    Great company. They stand behind what they make. I would recommend ping to anyone looking for clubs. They are fair with prices and the repairs are fairly priced.

  • Golf64Golf64 Go Habs Go! Ontario, CanadaMembers Posts: 7,794 ✭✭✭✭✭✭✭

    Quality equipment and quality service!!

    All Mizuno bag for this year.
    ST-190 Driver, 3/5 wood
    919F 4-pw, gw Nippon 105R
    S18 54, 60
    SC NP2
    Srixon Z Star(2019)


    Super Bowl LII Champions
    Fly Eagles Fly!
  • No_Catchy_NicknameNo_Catchy_Nickname Kyushu,_JapanMembers Posts: 5,543 ✭✭✭✭✭✭✭

    Only had experience with Ping Japan's customer service, but no complaints. They were polite, and very quick with the repair.

    @RogerinNewZealand said:
    Agree. Best service ever in nz in mid 1990s when i started golf. The Agent was in the mid point from home to work....still love em ! Always some Ping near my bag..B60 ..looking at one lastnight!

    Funnily enough I was just looking at B60 putters a few minutes ago on an auction site. I love the old BeCu B60s, but when I had one I hit everything left with it. Beautiful putters, but I don't have the right stroke for them.

    Driver: Ping G400 Tour 65S
    4w: TaylorMade R9 stock Fujikura Motore X flex
    7w TaylorMade V-steel, Quadra Fire Express RB 6SX
    Hybrid: RomaRo iBrid 23* Attas EZ 85S
    Irons (4i-PW): Wilson fg-62 S300 4/5-PW or MP4 Yoro Modus 125X 5-PW
    Wedges: Callaway MD2 T-grind combination of 52*, 56*, 58*, 60*
    Putter: Mac Jack Nicklaus Muirfield

    Old stuff: Tons of persimmon and older irons. 
  • wkuo3wkuo3 RELEASE Members Posts: 4,295 ✭✭✭✭✭✭✭

    They are about the only OEM left with great customer service. Several others used to have great customer service but some got acquired and some just decided not to provide high level of customer care. Think about it, Ping is about the only golf equipment company still standing from the inception of the business, all the way to present time.

  • otwotw Doug Ferreri Members Posts: 327 ✭✭✭✭

    Customer Service definitely top notch. Sent in 2 sets of Eye 2+ for my kids loft lie adjustments. Came back with fresh paint refill and faces blasted with no additional charge. 8 days total to Phoenix and back to FL Bladehunter's story about a rep reaching out show the dedication to the customer Ping has. A rep spent 30 minutes fitting me at the PGA show in Orlando even when I told her I still use my MP 68s.

    "Only the lazy ones fail !" Paul Bertholy, PGA

    www.paulbertholy.com

    www.dougferreri.com
  • Marco ColoMarco Colo Members Posts: 545 ✭✭✭✭✭

    @Babydaddy said:
    So- I have posted about how Ping replaced a hoofer carry bag that was technically out of warranty- that's pretty cool.
    I sent my s55's to have them face blasted. They received the irons last Thursday- I called to see about them on Monday and the guy said allow for 7-10 business days- my guess is they will ship Friday (today) and you will receive them Wednesday (next week).
    I came home Wednesday (two days ago) and there were my Ping irons!
    the faces all had covers on them-
    Upon inspection I noticed that they replaced the cushin shaft stickers on their own volition ( I said nothing about them) - some of them had been curled up and frayed, etc.. they replaced all of them with new stickers.
    Basically- it's like they care about your clubs!
    This is one of those things that just speaks to the identity of someone or something- as my friend calls it "defining moment"- that is what Ping is.
    This makes me so happy to be a customer.

    Send pics of your ‘new’ S55s please

  • buntabunta Members Posts: 675 ✭✭✭✭✭

    i wana see what this face-blasting is all about..

    TS3, s55, SM7, Juno
  • pseudoswedepseudoswede Fear the Power Draw Parker, COMembers Posts: 1,425 ✭✭✭✭✭✭

    I sent in a set (3-PW) of S55's I bought off eBay for $300 earlier this spring plus three Glide wedges in mid-June to have paintfill redone and to ensure the loft/lie were accurate. The PW also had some delamination going on. I got an e-mail that they were delivered, and I got a call later that afternoon. She said that the PW will need to be re-built and asked what kind of grip I wanted on it (MCC+4 Align)--no charge for that. She said that the lead time would be a week, which is when I told her that I would be out of the country for a month. She said no problem; they will simply delay all of the work and time it so I would get it when I return. Sure enough, I had a package delivered the Monday after I returned. I also got a voicemail on Monday afternoon; it was Ping telling me that the new PW had to be shipped separately and would arrive via next-day air on Tuesday.

    My set looks great, and the PW is especially minty. I would love to know what this face-blasting does.

    $60 is so worth the price to have Ping do all of the work for you.

    "In the end, everything is fine; if it is not fine, it is not the end."

    --Unknown


    Ping G LS Tec 9° 65X
    Ping S55 3-PW DG X100 (orange dot)
    Ping Glide 52°, 56°, 60° (orange dot)
    Odyssey Works Big T V-Line CS 33.5"
    Front Range Golf Club (frgclub.com)
  • timbo08timbo08 Members Posts: 2,143 ✭✭✭✭✭✭

    @pseudoswede said:
    I sent in a set (3-PW) of S55's I bought off eBay for $300 earlier this spring plus three Glide wedges in mid-June to have paintfill redone and to ensure the loft/lie were accurate. The PW also had some delamination going on. I got an e-mail that they were delivered, and I got a call later that afternoon. She said that the PW will need to be re-built and asked what kind of grip I wanted on it (MCC+4 Align)--no charge for that. She said that the lead time would be a week, which is when I told her that I would be out of the country for a month. She said no problem; they will simply delay all of the work and time it so I would get it when I return. Sure enough, I had a package delivered the Monday after I returned. I also got a voicemail on Monday afternoon; it was Ping telling me that the new PW had to be shipped separately and would arrive via next-day air on Tuesday.

    My set looks great, and the PW is especially minty. I would love to know what this face-blasting does.

    $60 is so worth the price to have Ping do all of the work for you.

    $60? That seems like a really good deal. Is that what they charge as a flat fee or is there a per club charge typically?

  • DrudershDrudersh ClubWRX Posts: 2,964 ClubWRX

    I had a fitting done at the Tour Studio a few years back. During the fitting Bill Iseri saw my PW had some desert rash on it. He took it to the workshop unprompted and brought it back with the rash ground out and freshly polished. He told me they'd swing-weighted it before and afterwards to make sure it wasn't significantly effected by the grind and that it had only lost 1/4 point, and had it lost more they would've changed the CTP weight for me to accommodate the grind.

    How could customer service possibly get any better than that? Ping does such a good job.

    Ping G 10.5 Tour 65s
    Ping G 14.5 Tour 80x
    Titleist 716 T-MB 3 Iron AD DI 95x
    Ping Anser Forged Project X 6.0
    Ping Glide 50*SS, 54*SS, 58*SS Project X 6.0
    Odyssey Versa 2-Ball
  • pseudoswedepseudoswede Fear the Power Draw Parker, COMembers Posts: 1,425 ✭✭✭✭✭✭

    @timbo08 said:

    $60? That seems like a really good deal. Is that what they charge as a flat fee or is there a per club charge typically?

    $15 for 2-day UPS shipping label (e-mailed to you)
    $5 per club for simple repairs (paintfill, loft & lie adjustments) - it is capped at $30 (or six clubs); if you send more in the same shipment, it's no additional charge
    $15 for 2-day UPS shipping back to you

    They don't even charge your credit card for the first shipping label. You only get charged after you speak with them on the phone to confirm what is being done to your clubs and the cost of the repairs.

    "In the end, everything is fine; if it is not fine, it is not the end."

    --Unknown


    Ping G LS Tec 9° 65X
    Ping S55 3-PW DG X100 (orange dot)
    Ping Glide 52°, 56°, 60° (orange dot)
    Odyssey Works Big T V-Line CS 33.5"
    Front Range Golf Club (frgclub.com)
  • drvrwdgedrvrwdge Members Posts: 2,387 ✭✭✭✭✭✭

    So not sure if this is on Club Champion or Ping but I recently was fitted and purchased a new putter. Sigma 2 Tyne Stealth, fixed length stealth shaft, 3* flat with .5* of loft and the PP58 black cord midsize grip. When it came in the loft and lie were correct but it had the stock shaft and grip. The rep at Club Champion said they would send out the black shaft and he would swap them out at no charge. I followed up yesterday and he said the shaft would be here today.... Just got a call and instead of sending out the shaft Ping sent out a brand new putter to exact ordered specs. Meanwhile I played the mistake putter in a tourney over the weekend but will now have a brand new putter. Just awesome stuff on both accounts. Mistakes happen, resolving them is what matters.

    Ping G410 LST Fujikura EVO IV 661x 
    Ping G400 14.5 Fujikura EVO IV 757x 
    Ping i500 3i Ad 95x
    Ping iBlade DG TI X-100 Black Onyx
    Ping Glide Stealth 2.0 52/56/60 DG TI S400
    Ping Sigma 2 Tyne Steath, Stealth shaft. PP58 Black Cord
    '19 Pro V1
    Ping LE Camo Hooer '19
  • Jwoz09Jwoz09 Members Posts: 223 ✭✭✭

    Pics of the 55's???

  • BabydaddyBabydaddy Members Posts: 935 ✭✭✭✭✭
  • BabydaddyBabydaddy Members Posts: 935 ✭✭✭✭✭

    @Marco Colo said:

    @Babydaddy said:
    So- I have posted about how Ping replaced a hoofer carry bag that was technically out of warranty- that's pretty cool.
    I sent my s55's to have them face blasted. They received the irons last Thursday- I called to see about them on Monday and the guy said allow for 7-10 business days- my guess is they will ship Friday (today) and you will receive them Wednesday (next week).
    I came home Wednesday (two days ago) and there were my Ping irons!
    the faces all had covers on them-
    Upon inspection I noticed that they replaced the cushin shaft stickers on their own volition ( I said nothing about them) - some of them had been curled up and frayed, etc.. they replaced all of them with new stickers.
    Basically- it's like they care about your clubs!
    This is one of those things that just speaks to the identity of someone or something- as my friend calls it "defining moment"- that is what Ping is.
    This makes me so happy to be a customer.

    Send pics of your ‘new’ S55s please

    some pics below- it wasn't as dramatic as I hoped- They look more uniform but you can still see the spots a little.

  • Marco ColoMarco Colo Members Posts: 545 ✭✭✭✭✭

    @Babydaddy said:

    @Marco Colo said:

    @Babydaddy said:
    So- I have posted about how Ping replaced a hoofer carry bag that was technically out of warranty- that's pretty cool.
    I sent my s55's to have them face blasted. They received the irons last Thursday- I called to see about them on Monday and the guy said allow for 7-10 business days- my guess is they will ship Friday (today) and you will receive them Wednesday (next week).
    I came home Wednesday (two days ago) and there were my Ping irons!
    the faces all had covers on them-
    Upon inspection I noticed that they replaced the cushin shaft stickers on their own volition ( I said nothing about them) - some of them had been curled up and frayed, etc.. they replaced all of them with new stickers.
    Basically- it's like they care about your clubs!
    This is one of those things that just speaks to the identity of someone or something- as my friend calls it "defining moment"- that is what Ping is.
    This makes me so happy to be a customer.

    Send pics of your ‘new’ S55s please

    some pics below- it wasn't as dramatic as I hoped- They look more uniform but you can still see the spots a little.

    They look great though. Well done and thanks for the pics

  • Bad9Bad9 Members Posts: 4,312 ✭✭✭✭✭✭✭

    My story to add. I bought a G400 driver head here some times last year. Used it parts of last season and parts of this season. All told I used it for about 40 rounds, I don't know how many the previous owner used it for but it couldn't have been a lot because the head was in very, very good condition. After committing to the G400 SFT I have I sold the G400(I had separately bought the stock Alta 55 shaft for it) locally. Guy bought it, hit it once and the hosel split in the same way a number of other cases have shown here. I refunded him and got in touch with Ping and sent the club in. Today I received an email that they are replacing the G400 with a G410 Plus. Needless to say I am stoked to receive it.

    Ping G410 Plus 10.5°/Alta CB55 r flex
    Ping G400 7w/Alta CB r flex
    Ping G400 4h/Alta CB r flex
    Ping G400 5 Crossover/Alta CB r flex
    Ping IE1 6-G/Xcaliber r flex
    Ping Glide ES 58°/Xcaliber r flex
    Mizuno Bettinardi C06
  • Bad9Bad9 Members Posts: 4,312 ✭✭✭✭✭✭✭

    I just wanted to update that I received the G410 Plus today, no extra charges and came Fedex Express shipping.

    Ping G410 Plus 10.5°/Alta CB55 r flex
    Ping G400 7w/Alta CB r flex
    Ping G400 4h/Alta CB r flex
    Ping G400 5 Crossover/Alta CB r flex
    Ping IE1 6-G/Xcaliber r flex
    Ping Glide ES 58°/Xcaliber r flex
    Mizuno Bettinardi C06

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