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  • ricknobertsricknoberts Members  408WRX Points: 70Posts: 408 Greens
    Joined:  #32

    I've never heard of PING charging such an exorbitant amount for reshafting/regripping and loft lie adjustments before. Is this a recent change?

    Posted:
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  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  edited Aug 27, 2019 #33

    On -, @ricknoberts said:

    I've never heard of PING charging such an exorbitant amount for reshafting/regripping and loft lie adjustments before. Is this a recent change?

    I think it was their regular pricing (S59 Tour 2-P): Project X 6.0 (had to pay for shafts of course and I know Project X Rifle is a PING upcharge shaft) hard stepped standard length, D2 swing weight, GP TV 360 standard (standard one wrap of tape), blue dot to black dot, half club strong. Shipping both ways. $758.89 (just looked at statement).

    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  #34

    Voicemail from PING - they are crediting me back $223.50 ($74.50 (the shaft plus service charge for each club) times three) for the three clubs that they broke (7i completely broken; 5i and 6i stress fractured).

    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
  • the bishopthe bishop Members  4084WRX Points: 1,067Posts: 4,084 Titanium Tees
    Joined:  #35


    Just out of curiosity, how many degrees were you having the irons bent? Bending clubs always entails risk and one might not be surprising but 3 out of a set? Assuming its not an extreme amount it almost strikes me as incompetent.
    Posted:
    TEE EXS 220 10.5*
    TEE EXS 220 15*
    TEE EXS Pro 19*/22*
    W/S Staff Model 5-P
    W/S Staff Model 52/56/60
    TM TP Juno
  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  edited Aug 27, 2019 #36

    On -, @the bishop said:


    Just out of curiosity, how many degrees were you having the irons bent? Bending clubs always entails risk and one might not be surprising but 3 out of a set? Assuming its not an extreme amount it almost strikes me as incompetent.

    Bent “half club strong” from standard (PING maximum strong bend for S59 Tour).
    As I recall, PING puts the clubs in a vice device and hits them repeatedly with a mallet until the desired angles are attained (per their measurement apparatus). Contrast this with a bending machine where a constant force is applied to reach the desired degrees.
    I’ll post some pictures of what they send back.

    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
  • the bishopthe bishop Members  4084WRX Points: 1,067Posts: 4,084 Titanium Tees
    Joined:  #37

    On -, @johngalt312 said:

    On -, @the bishop said:


    Just out of curiosity, how many degrees were you having the irons bent? Bending clubs always entails risk and one might not be surprising but 3 out of a set? Assuming its not an extreme amount it almost strikes me as incompetent.

    Bent “half club strong” from standard (PING maximum strong bend for S59 Tour).
    I’ll post some pictures of what they send back.

    Ok I'm not familiar with that but if that means say half the difference between the 8 and the 7 iron for example that would mean less than a degree strong right?

    Posted:
    TEE EXS 220 10.5*
    TEE EXS 220 15*
    TEE EXS Pro 19*/22*
    W/S Staff Model 5-P
    W/S Staff Model 52/56/60
    TM TP Juno
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  • wbondwbond S.E. MichiganMembers  652WRX Points: 116Posts: 652 Golden Tee
    Joined:  #38

    Agreed, this makes no sense, there are too many other companies with comparable equipment. Getting screwed far too many times my friend


    After the third screw up...heck, even the first - why would you continue to use their products?
    Posted:
  • t4t3rt4t3r Members  3101WRX Points: 415Posts: 3,101 Titanium Tees
    Joined:  #39

    There’s 3-4 degrees between most irons so they could’ve been bending as much as 2 degrees. It’s a little bit of a dance trying to get lie AND loft set as requested, so with cast heads like these, that increases the chance of popping one (or three).

    Sounds like they are trying to take care of you though.

    Posted:
    Taylormade SIM 10.5* - Fujikura Ventus Black 6x
    Titleist TS2 16.5* - Mitsubishi Diamana S+ 72x
    Bridgestone J40 CB 4-PW - DG Tour Issue AMT X100
    Bridgestone J15 50.08 - DG Tour Issue S400
    Callaway MD4 54.10S - Nippon Modus 125 Wedge
    Cleveland RTX4 Raw 58.03 - DG Tour Issue S400
    Taylormade Spider X
    Bridgestone Tour B XS
  • the bishopthe bishop Members  4084WRX Points: 1,067Posts: 4,084 Titanium Tees
    Joined:  #40

    On -, @t4t3r said:

    There’s 3-4 degrees between most irons so they could’ve been bending as much as 2 degrees. It’s a little bit of a dance trying to get lie AND loft set as requested, so with cast heads like these, that increases the chance of popping one (or three).

    Sounds like they are trying to take care of you though.

    Yeah my bad I read the OP wrong. So looking at the S59 standard specs online the most the loft would have have to been adjusted was 2* which is pretty much at the high end of what is typically recommended. But they should have been able to handle it and also if they do break one I think a good protocol would be to stop right there and notify the customer and ask if they want to continue. What if they broke 7 instead of 3? Lol. Our bad. Sry.

    Posted:
    TEE EXS 220 10.5*
    TEE EXS 220 15*
    TEE EXS Pro 19*/22*
    W/S Staff Model 5-P
    W/S Staff Model 52/56/60
    TM TP Juno
  • pseudoswedepseudoswede Fear the Power Draw Parker, COMembers  1569WRX Points: 256Handicap: 9ishPosts: 1,569 Platinum Tees
    Joined:  #41

    On -, @puttnforthe8 said:

    I have had 2 set of S56s adjusted and in both instances I was asked to sign a 'waiver of responsibility' if the clubs broke during the process. It was explained to me clearly that adjusting these irons had a risk of breaking. Fortunately, none broke.

    Interesting. I sent in a set of S56s and Tour-S wedges to have adjusted two months ago. From purple dot to orange dot, so probably less than a degree of lie change--plus I asked to confirm and adjust lofts, which also probably only required less than a degree of adjustment. I only got e-mailed a waiver for the wedges.

    Posted:
    "In the end, everything is fine; if it is not fine, it is not the end."

    --Unknown


    Ping G LS Tec 9° 65X
    Ping S55 3-PW DG X100 (orange dot)
    Ping Glide 52°, 56°, 60° (orange dot)
    Odyssey Works Big T V-Line CS 33.5"
    Front Range Golf Club (frgclub.com)
  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  edited Aug 27, 2019 #42

    Spoke with PING. Correction: clubs’ lofts were all bent “quarter club strong”. As I recall, it wasn’t much in terms of actual degrees, but I didn’t bother again asking what exactly they changed to.

    So they are making an exception and returning to me all clubs (even the three broken ones (which they said they normally keep and destroy)), and refunding their charges for the three broken clubs ($74.50 times three).

    They are shipping the clubs back to me shortly. Not exactly sure what I now do with 2i-4i and 8i-P, but I guess that’s that. Might blend the 8i-P with another set, but the 2i-4i are pretty useless.

    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
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  • t4t3rt4t3r Members  3101WRX Points: 415Posts: 3,101 Titanium Tees
    Joined:  #43

    The fact that they’re just sending you back 3 broken clubs and acting like nothing ever happened seems very un-Ping-like.

    Posted:
    Taylormade SIM 10.5* - Fujikura Ventus Black 6x
    Titleist TS2 16.5* - Mitsubishi Diamana S+ 72x
    Bridgestone J40 CB 4-PW - DG Tour Issue AMT X100
    Bridgestone J15 50.08 - DG Tour Issue S400
    Callaway MD4 54.10S - Nippon Modus 125 Wedge
    Cleveland RTX4 Raw 58.03 - DG Tour Issue S400
    Taylormade Spider X
    Bridgestone Tour B XS
  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  #44

    On -, @t4t3r said:

    The fact that they’re just sending you back 3 broken clubs and acting like nothing ever happened seems very un-Ping-like.

    They did refund the charges for the work for those three [broken] clubs, for whatever it’s worth.
    They’re also not technically wrong here - this is what I would anticipate them to do if they followed/wanted to follow their letter of the law.
    That said, it’s unfortunate, and still not what I would necessarily expect.

    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  #45

    Well they nailed this custom order in their first attempt:

    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  edited Aug 29, 2019 #46
    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
  • thevaporzthevaporz Members  3357WRX Points: 460Handicap: 13Posts: 3,357 Titanium Tees
    Joined:  #47

    Fool me once...
    I would've been done with 'em after the first screw up. Let alone 20+ purchases by OP after they screwed him over countless times.

    Posted:
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  • pinhigh27pinhigh27 Members  9837WRX Points: 354Posts: 9,837 Titanium Tees
    Joined:  #48

    I would think they'd at least offer a discount on new irons or some sort of compensation. Just because you say they have no responsibility doesn't mean they have to leave youhigh and dry. Clearly someone screwed up when multiple clubs are messed up and they kept going.

    The amount of ping gear you own doesn't affect if the treatment is right or not. Although I'm not sure why you have bought numerous ping stuff after they messed up numerous previous orders. I also don't know why someone would pay 800 to refurbish old irons

    Posted:
  • fore_lifefore_life Swung too hard, hit it too pure. Members  10652WRX Points: 401Handicap: 2Posts: 10,652 Titanium Tees
    Joined:  #49

    I think ping is one of two manufacturers that I would play a full set, top to bottom, but I’d only play a full bag if I got them for free lol literally everything I’ve owned from them in the last several years has failed

    Posted:
    Ping G400 LST Ust Attas Earth 9f5
    M4 15* with bimatrix rocket X
    Titleist 21* H2 evenflow blue 6.5
    718 tmb 4 iron
    718 cb 5-pw amt x100 tour
    Vokeys
    Cleveland TA milled 1i


    Various other putters currently in the closet,
    thinking about what they've done wrong,
    and how they've hurt me so.
  • straightshot7straightshot7 Members  3699WRX Points: 1,227Posts: 3,699 Titanium Tees
    Joined:  #50

    Did they put the NEW shafts in and then proceed to break them?

    I don't understand why they didn't just put a new shaft in them, after breaking.

    I have no experience in this area. What am I missing?

    This seems ridiculous.

    Posted:
  • sooner66sooner66 Members  239WRX Points: 119Posts: 239 Fairways
    Joined:  #51

    On -, @straightshot7 said:

    Did they put the NEW shafts in and then proceed to break them?

    I don't understand why they didn't just put a new shaft in them, after breaking.

    I have no experience in this area. What am I missing?

    This seems ridiculous.

    I think they broke the clubheads, not the shafts.

    Posted:
  • straightshot7straightshot7 Members  3699WRX Points: 1,227Posts: 3,699 Titanium Tees
    Joined:  edited Sep 3, 2019 #52

    On -, @sooner66 said:

    On -, @straightshot7 said:

    Did they put the NEW shafts in and then proceed to break them?

    I don't understand why they didn't just put a new shaft in them, after breaking.

    I have no experience in this area. What am I missing?

    This seems ridiculous.

    I think they broke the clubheads, not the shafts.

    I'm pretty sure it's the shafts. In one post he said "Voicemail from PING - they are crediting me back $223.50 ($74.50 (the shaft plus service charge for each club) times three) for the three clubs that they broke (7i completely broken; 5i and 6i stress fractured)."

    Either way, I don't understand how they can hold him accountable for the damage they did to the clubs/shafts.

    And if they have to have a policy that exempts them from covering the damage that they do, they shouldn't be working on clubs to begin with, imo.

    Edit: Sounds like you're right, it's the club heads. My mistake.

    Posted:
    Post edited by straightshot7 on
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  • brew4eaglebrew4eagle VAMembers  3835WRX Points: 797Handicap: 8.2Posts: 3,835 Titanium Tees
    Joined:  edited Sep 3, 2019 #53

    On -, @straightshot7 said:

    On -, @sooner66 said:

    On -, @straightshot7 said:

    Did they put the NEW shafts in and then proceed to break them?

    I don't understand why they didn't just put a new shaft in them, after breaking.

    I have no experience in this area. What am I missing?

    This seems ridiculous.

    I think they broke the clubheads, not the shafts.

    I'm pretty sure it's the shafts. In one post he said "Voicemail from PING - they are crediting me back $223.50 ($74.50 (the shaft plus service charge for each club) times three) for the three clubs that they broke (7i completely broken; 5i and 6i stress fractured)."

    Either way, I don't understand how they can hold him accountable for the damage they did to the clubs/shafts.

    And if they have to have a policy that exempts them from covering the damage that they do, they shouldn't be working on clubs to begin with, imo.

    The club heads broke from bending. It's common for companies to require the customer to sign a waiver as there is risk of breakage when bending clubs, especially older models. As a customer your other option is not bend the clubs or take on the job yourself.

    Posted:


  • straightshot7straightshot7 Members  3699WRX Points: 1,227Posts: 3,699 Titanium Tees
    Joined:  #54

    On -, @brew4eagle said:

    On -, @straightshot7 said:

    On -, @sooner66 said:

    On -, @straightshot7 said:

    Did they put the NEW shafts in and then proceed to break them?

    I don't understand why they didn't just put a new shaft in them, after breaking.

    I have no experience in this area. What am I missing?

    This seems ridiculous.

    I think they broke the clubheads, not the shafts.

    I'm pretty sure it's the shafts. In one post he said "Voicemail from PING - they are crediting me back $223.50 ($74.50 (the shaft plus service charge for each club) times three) for the three clubs that they broke (7i completely broken; 5i and 6i stress fractured)."

    Either way, I don't understand how they can hold him accountable for the damage they did to the clubs/shafts.

    And if they have to have a policy that exempts them from covering the damage that they do, they shouldn't be working on clubs to begin with, imo.

    The club heads broke from bending. It's common for companies to require the customer to sign a waiver as there is risk of breakage when bending clubs, especially older models. As a customer your other option is not bend the clubs or take on the job yourself.

    Okay, thanks for explaining.

    My mistake thinking it was the shafts.

    It seems like a clear mistake by one or both parties to even attempt this if there was a decent likelihood of "breaking" 3 clubheads. And then when you break one you keep going? And you break a second you keep going? Lol. Seems silly.

    Posted:
  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  edited Sep 4, 2019 #55

    On -, @straightshot7 said:

    Did they put the NEW shafts in and then proceed to break them?

    I don't understand why they didn't just put a new shaft in them, after breaking.

    I have no experience in this area. What am I missing?

    This seems ridiculous.

    Correct, they re-shafted/re-gripped the clubs (i.e the club heads), then broke the club heads during loft/lie bending. I received the S59s today; the 7 iron (that completely broke) was absent the shipment. They did include the stress fractured 5 and 6 irons and I would instead call those club heads’ metal fatigued/bulged (at the hosels).

    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  #56

    On -, @sooner66 said:

    On -, @straightshot7 said:

    Did they put the NEW shafts in and then proceed to break them?

    I don't understand why they didn't just put a new shaft in them, after breaking.

    I have no experience in this area. What am I missing?

    This seems ridiculous.

    I think they broke the clubheads, not the shafts.

    Correct as respects all three.

    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  edited Sep 4, 2019 #57

    On -, @straightshot7 said:

    On -, @brew4eagle said:

    On -, @straightshot7 said:

    On -, @sooner66 said:

    On -, @straightshot7 said:

    Did they put the NEW shafts in and then proceed to break them?

    I don't understand why they didn't just put a new shaft in them, after breaking.

    I have no experience in this area. What am I missing?

    This seems ridiculous.

    I think they broke the clubheads, not the shafts.

    I'm pretty sure it's the shafts. In one post he said "Voicemail from PING - they are crediting me back $223.50 ($74.50 (the shaft plus service charge for each club) times three) for the three clubs that they broke (7i completely broken; 5i and 6i stress fractured)."

    Either way, I don't understand how they can hold him accountable for the damage they did to the clubs/shafts.

    And if they have to have a policy that exempts them from covering the damage that they do, they shouldn't be working on clubs to begin with, imo.

    The club heads broke from bending. It's common for companies to require the customer to sign a waiver as there is risk of breakage when bending clubs, especially older models. As a customer your other option is not bend the clubs or take on the job yourself.

    Okay, thanks for explaining.

    My mistake thinking it was the shafts.

    It seems like a clear mistake by one or both parties to even attempt this if there was a decent likelihood of "breaking" 3 clubheads. And then when you break one you keep going? And you break a second you keep going? Lol. Seems silly.

    Had it been explained to me that there was a high propensity for the club heads to break I may have only requested the lies (not lofts), if that. Why they broke one, but then continued bending more (only two break two more), I don’t understand. Common sense would dictate call the customer and advise what happened/the risk to continue, as opposed to simply proceeding (and breaking more). I would not have told them to continue after they broke one.

    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
  • GolfWRXGolfWRX Warning Points: 0  11 Members Posts: 11 #ad
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  • straightshot7straightshot7 Members  3699WRX Points: 1,227Posts: 3,699 Titanium Tees
    Joined:  #58

    On -, @johngalt312 said:

    On -, @straightshot7 said:

    On -, @brew4eagle said:

    On -, @straightshot7 said:

    On -, @sooner66 said:

    On -, @straightshot7 said:

    Did they put the NEW shafts in and then proceed to break them?

    I don't understand why they didn't just put a new shaft in them, after breaking.

    I have no experience in this area. What am I missing?

    This seems ridiculous.

    I think they broke the clubheads, not the shafts.

    I'm pretty sure it's the shafts. In one post he said "Voicemail from PING - they are crediting me back $223.50 ($74.50 (the shaft plus service charge for each club) times three) for the three clubs that they broke (7i completely broken; 5i and 6i stress fractured)."

    Either way, I don't understand how they can hold him accountable for the damage they did to the clubs/shafts.

    And if they have to have a policy that exempts them from covering the damage that they do, they shouldn't be working on clubs to begin with, imo.

    The club heads broke from bending. It's common for companies to require the customer to sign a waiver as there is risk of breakage when bending clubs, especially older models. As a customer your other option is not bend the clubs or take on the job yourself.

    Okay, thanks for explaining.

    My mistake thinking it was the shafts.

    It seems like a clear mistake by one or both parties to even attempt this if there was a decent likelihood of "breaking" 3 clubheads. And then when you break one you keep going? And you break a second you keep going? Lol. Seems silly.

    Had it been explained to me that there was a high propensity for the club heads to break I may have only requested the lies (not lofts), if that. Why they broke one, but then continued bending more (only two break two more), I don’t understand. Common sense would dictate call the customer and advise what happened/the risk to continue, as opposed to simply proceeding (and breaking more). I would not have told them to continue after they broke one.

    Yeah it seems like in this case they should be the experts and should have known beforehand that this might happen. And therefore advise you of the risk or advise not attempting the changes.

    Unless this is known to be a high risk procedure and they assume everyone knows that and wants to proceed anyway. That's the only way I can imagine they don't feel responsible.

    Otherwise I would think they would at least offer to sell you some heads at a big discount.

    Posted:
  • wareagle12wareagle12 Members  381WRX Points: 71Handicap: 0.8Posts: 381 Greens
    Joined:  #59

    This is crazy to me. I love PING and have had great experiences with them. I'm sorry this happened. I used to work at a big retailer and we did club work. I remember our pro breaking an Eye 2 iron changing the lie and PING sent us a new one. I don't know if we had to pay for it but I don't think so. I feel this is a fairly common problem with their clubs. The pro told me just to tell customers we couldn't adjust PING clubs. I would think it has to do with the material being really hard? 17-4? In any case, I hope they take care of you more than they have to this point.

    Posted:
    Driver- PING G400 VC 6.1 X
    5 wood- Bridgestone J33 VS Proto
    3-PW JPX 900 Tour SPR X
    52,56,60 Ping Glide
    Putter - Scotty Cameron TEi3 Newport
  • johngalt312johngalt312 Member ClubWRX  641WRX Points: 185Posts: 641 ClubWRX
    Joined:  #60

    On -, @wareagle12 said:

    This is crazy to me. I love PING and have had great experiences with them. I'm sorry this happened. I used to work at a big retailer and we did club work. I remember our pro breaking an Eye 2 iron changing the lie and PING sent us a new one. I don't know if we had to pay for it but I don't think so. I feel this is a fairly common problem with their clubs. The pro told me just to tell customers we couldn't adjust PING clubs. I would think it has to do with the material being really hard? 17-4? In any case, I hope they take care of you more than they have to this point.

    Probably metal type and/or as cast. And nah, I think it’s all said and done.

    Posted:
    G400 Driver
    G410 3-Wood
    G410 5-Wood
    G410 Hybrid 3
    Blueprint Irons 4-W
    Glide 3.0 Wedges 52* & 58*
    PLD Prime Tyne Putter
    Jani-King Towel
2

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