GolfNow's SHADY Business Model
I'm not one to post any negativity, especially a complaint on a message board. However the experience I had with GolfNow must be shared with you all. I want you all to be aware of how SHADY GolfNow is. I took a 10-year hiatus from golf and decided to book my first round back, my Birthday round, on GolfNow. On 9/3 I booked a 4-some "Hot Tee" time for this Sunday 9/8. However due to an unfortunate circumstance (dad getting sick) I cancelled the reservation online yesterday. This morning I received an email from GolfNow stating "Hot Deals and transaction fees can only be refunded if the course is closed", so I called customer service to explain my situation and asked if I can get credit in lieu of a refund, because eventually we were still planning on playing a round, just not this Sunday. The customer service rep states that "Hot Deals" were non-refundable. OK, no biggie, I'll just take my reservation that I had already paid for. Now this is when things get REALLY SHADY. The rep then proceeds to tell me that my cancelled reservation was removed from their "Tee Sheet" and that she wouldn't be able to give me back my original reservation that I had ALREADY PAID for. And that if I wanted that same tee time I could go back on their site, rebook it and pay for it again...
WHAT? GO BACK ON YOUR SITE, REBOOK & REPAY??? FOR THE SAME TEE TIME?? BUT YOU WONT GIVE ME BACK MY ORIGINAL RESERVATION?? HOW DOES THIS MAKE ANY SENSE???
As you can tell, I'm pretty pissed off. What kind of logic is this??! This is by far the WORST customer service I've ever experienced!!
Then as a consolation she offers to send me a few "promo codes" to play on future rounds...
M-THURS after Noon. Only valid on Hot Deals.
Are you kidding me??! Never booking through them again!!