Poor service from Ping - Broken Driver - Know before you buy
Have to call out Ping for their poor service and not standing behind their product.
Bought a G LS tec driver 3 years and 3 months ago. Was hitting it on the range yesterday and it cracked right down the center of the crown perpendicular to the face.
Apparently Ping only guarantees their clubs wont break for 3 years, unlike every other manufacturer I've seen in a cracked driver story, so I'm sol. Best they can do is have me send it back to them so they can inspect it and then give me some kind of discount on a new club, but their CS reps refuse to tell me what the discount is until they inspect it. This is after yesterday telling me to go to golf galaxy and get it inspected, but apparently they dont trust the golf galaxy guys to do anything so that was a waste of a trip.
Best part is I have US am 4 ball qualifying coming up in 10 days, so no time to send the driver back, have them look at it, come up with whatever special price on a new club, and get it to me, so I'm either without a driver or have to buy a new one in the interim.
I offered to buy a new g410 on the spot at golf galaxy if they could tell me what it would cost, switch to my shaft, and send them back my head, and they wouldnt give me the price, and also said they cant do that and would have to ship it to me after they got mine.
Cant believe a company cant guarantee for longer than 3 years that their club wont crack in half from normal use. And also cant make an accommodation for someone that needs a driver in a short time frame. Buyer beware.