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Any chance Titleist will help with this?


gjc985

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You're suggesting he lie about how the damage occurred ?

I may be mistaken but I believe club manufacturers will cover shafts broken during the normal course of play. i.e. a defective shaft.

I believe they use the "6 inch rule" you quote to determine whether or not the shaft broke during a swing or not. Event though they know a customer would never lie. LOL

If the shaft breaks outside that 6 inch window it's typically NOT because of a swing but more likely the player leaned too heavily on the club or ran over the club with a cart or some other non-playing scenario.

 

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1. Depending on how valuable your time is, and what it's worth - I'd make an in-person trip to your local airport jet blue. Go to the ticket counter and ask for a supervisor. Do not... do not go to baggage claim office. Be extremely humble, tell what happened, and ask what they would do if in your position. Make them feel like a king or queen. 99% of time, you'll get some kind of assistance or how to proceed.

2. I own a company. In the early years, I paid an attorney $4K for a bullet proof liability waiver. Only to find out, the waiver doesn't mean $h1t when it comes to negligence. What happened to you is straight up gross negligence. I would DEFINITELY file in small claims court if I were you.

Good luck, no one should have to step off a flight to that.

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FYI, most major credit cards have some sort of travel insurance that can cover damage to luggage. I'd check with whatever card you booked your flight with and see if they have any coverage for that.

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No, I'm not saying he lies about anything. He could tell the golf store employee everything for all it's worth, Titleist will likely warranty any current line product breakages if it is within that 6" window. That is every OEMs policy. I could buy a driver, go home and cut the shaft off at the hosel with a a hack saw and more than likely it would be warrantied if I was smart enough to make the cutting look like a frayed break. I understand how the OEM policies work, I've been in the business for close to 18 years now and have done more than my fair share of RTVs. I haven't ever had a rep ask me how a club broke but all of them ask me where. These 6 inch windows are the weakest points of the shafts where most of the load from the downswing and impact occurs, which is why we see breakages here.

As I said before, only the driver has any modicum of chance of being warrantied. Even the most sympathetic Acushnet employee wouldn't GAF about a 909 fairway and some 4 year old wedges and 2.5-3 year old irons that have some toe rash. In their eyes, the life of those clubs are past due and have outlived normal wear and tear given their age.

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"No, I'm not saying he lies about anything. He could tell the golf store employee everything for all it's worth, Titleist will likely warranty any current line product breakages if it is within that 6" window. That is every OEMs policy. I could buy a driver, go home and cut the shaft off at the hosel with a a hack saw and more than likely it would be warrantied if I was smart enough to make the cutting look like a frayed break. I understand how the OEM policies work, I've been in the business for close to 18 years now and have done more than my fair share of RTVs. I haven't ever had a rep ask me how a club broke but all of them ask me where. These 6 inch windows are the weakest points of the shafts where most of the load from the downswing and impact occurs, which is why we see breakages here."

 

So it's not a lie if he doesn't say how the damage happened ? Even though he KNOWS the airline broke the club and Titleist ISN'T responsible, so long as Titleist will pay for it, it's all good ?

You're contradicting yourself. You say a rep hasn't asked how it broke but where ? Then why do you have to make your hack-sawed shaft look like a "frayed break" ?

Never mind. I think I know why.

So let me ask you then.

Are the OEMs warranting their shafts against breakage in the normal course of play ? Or are they warranting the shafts again breakage within 6 inches of the attachment point ?

How exactly do they phrase the warranty ?

1) breaking during the normal course of play

2) breaking within 6 inches of the hosel.

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Neither. https://www.titleist.ca/company/warranty

"Acushnet Company warrants its Titleist products for a period of one year from the date of purchase against defects in materials or workmanship."

It doesn't explicitly state that it has to be be due to normal wear and tear but it doesn't explicitly cover breaks either as that is not exactly a defect in the material or workmanship, that is a defect in the swing.

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OP you are up poops creek as they say. Neither Titleist or JetBlue is about to do anything for you. I've had stuff ruined by airlines plenty of time. Your best bet is to sell what you can and start fresh. It will save you a lot of sanity. Very sorry that happened to you.

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I don't know why the OP would even think, or consider, Titleist should or would help. Not their fault and sure as heck the damage isn't due to manufacture defect in either material or workmanship.

The airline on the other hand will have a good out due to the bag used. If, as others report, the disclaimer signed makes note of soft bag, well, good luck OP.

I just don't understand if you've got that much $$$ tied up in golf gear, why won't you protect it all better when you travel.

Sorry OP, but that damage, as gut wrenching as it is to see, is a large part your own fault. Hopefully the airline or your own insurance covers some of your repair or replacement cost.

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Yeah I don’t know that a Club Glove would have fared much better but it certainly appears that this was an extremely cheap travel bag with almost no padding or strapping to speak of. So sorry OP but this may be a tough lesson learned. Hopefully Jet Blue assumes negligence and offers help.

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That's very interesting. Thanks for the link.

So I'll ask you again. It's not a lie if he doesn't say how the damage happened ? Even though he KNOWS the airline broke the club and Titleist ISN'T responsible ? So long as Titleist will pay for it, it's all good ?

If you were Titleist would you believe you're responsible for replacing this gentleman's shafts ? How about the one you hack sawed and made look like it broke ? Or would you just "eat it" and for accounting purposes attribute this to "breakage", as in corporate loses, stolen or missing items, etc. (as opposed to real shaft breakage) ?

 

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Maybe. Maybe not. But surely a double layer of travel bag then golf bag would have faired better?

These look tough: ClubGlider Pro Travel Bag | Golf Travel Gear - Sun MountainAnd, at that price point represents a low % investment compared to the price of all clubs in his bag.

Look, it's horrible seeing his clubs like that, but, self responsibility has to kick in at some point.

For those suggesting legal action and negligence, remember there is a criteria to mitigate your own loss. Otherwise you'll be assessed on contributory negligence (ie claim reduced for your own lack of care). Be interesting to hear what a lawyer tells the OP. Cost vs time vs likely outcome.

 

 

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I agree and commented how it looked like the cheapest travel bag ever. OP, what kind of travel bag was this? Was there any padding?

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So you posted this Sunday. It’s Wednesday evening.

 

Have you contacted JetBlue? What did they say? If not, what are you waiting for?

 

Did you ask any other entity? What was their response?

 

Have you decided to just eat this and travel with a hard case in the future?

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All I'm saying is, I have never had a company ASK ME HOW THE DAMAGE HAPPENED. I don't know why you're being so stubborn on this. I'm not telling him to lie, I'm not telling him to make up some sob story, and I'm not expecting Titleist to do anything. All I said in my original post is that manufacturers seem to blanket-fix any damage within 6 inches of the head/grip. But you've taken it to be some personal thing and are now being super annoying about the semantics of it all. The OP could take it to a local shop and say this is how it broke. My hacksaw remark was merely an example of what one COULD DO given the leniency of many OEM repair departments pertaining to these types of breaks. I have no idea how Titleist or the other OEMs gauge whether something was broken due to standard play or due to negligence, I just know the percentage of coverage vs. not and it's a lot higher than you think. They don't have a forensics team with a full CSI kit and electron microscope aligning the fibers, that's for dang sure. For all I know, the OP takes it in, they deny his claim. Maybe you're right. Maybe they accept his claim and I'm right. I don't think the CEO of a multi-million dollar company is really sweating that much over an extra $20. And before you say it, I know you are going to say that its not just the OP, it's a collective which is true. However, there are far more honest people in the world than not and I think something along these lines happens a lot less than you think.

I have never seen a single break at the hosel within the specified warranty period be denied. End of story. Do you want me to go back through my log of RTVs from the past 17 years and contact each individual customer I've had and ask them if they were being serious that the shaft snapped during normal course of play to make you feel better? That none of them broke due to negligence (slamming the club down, closing the trunk on the shaft, just being a generally horrific golfer)?

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No, I don't want you to go through logs or question your customers. Nor did I infer any such thing.

OK, so you refuse to answer any direct questions.

No worries. Your non-responsiveness to a few questions says all I need to know.

Have a great day.

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Here's what I would do:

Contact the airline and file a claim. See where that takes you. Keep appealing or going higher in food chain if you don't get satisfaction. Social media is also useful but I'd give them a chance to make it right.Send an email to Titleist with the full story and what you're doing with the airline and ask if they can replace your clubs at a discount if the airline doesn't accept responsibility.

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I still don't see why anyone would think Titleist could/should do anything. It would not have even occurred to me to ask in this circumstance. To me its akin to ask Ford to cover some of the damage to my vehicle resulting from someone running into while parked in my driveway.

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what happened to the op? Starts a thread and doesn't respond???

Kinda seems odd he thinks Titleist will cover something they have no responsibility for, and yet doesn't discuss whether JetBlue will or will not cover the damages. Unless they already said no and he is just looking for anyone to subsidize the expense of replacing his clubs.

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finally heard from jetblue after 4 days. Submitted an invoice and it’s now being reviewed. I wasn’t asking Titleist to give me free clubs nor was I was planning on making up a false warranty claim. I just didn’t know if anyone else was in a tough situation and titleist helped with a unusual warranty claim or discount because of something unorthodox like this. I still expect JB to say they’re not liable. Looked into homeowners insurance and I have a 1k deductible. It could be worse. I haven’t responded because I hadn’t heard from JB. They have all the photos and the invoice and it’s now up to them.

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