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Golf Pride quality/customer service


mcounci2

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Edit after a while but I wish to be fair- a forum member here with golf pride reached out to me and we had a great discussion about grips and quality and everything.  Situation completely handled! It's all about whom you talk to. I sent this grip off to golf pride and they're investigating its authenticity. 

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Edited by mcounci2
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Impractical. Probably end up cutting the grips off, mailing them off, waiting for replacements? Meh. Would rather play a round or two and buy Lamkin next time. I of course did not buy these in a brick and mortar store. I've also bought grips from several places lately. I don't know which box these came out of.

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Might just be their standard protocol as I don't believe Golf Pride is a direct retailer (please, correct me if I'm wrong).

About ten years ago, I was sent 58R instead of 60R grips. I contacted the retailer and they exchanged them. Yeah, it sucked waiting an extra week or so for transit and all that, but they made right.

Pro Tip - Don't strip the old grips until you have the (correct) new ones in hand. Learned that lesson the hard way.

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What's in the Bag
Driver - TaylorMade R11tp 8*, Fujikura Blur 65X
3 Wood - Cobra Speedzone Big Tour 13.5*, Fujikura ATMOS Black 7X

5 Wood - Cobra Speedzone Tour 17.5*, Fujikura ATMOS Black 7X
Hybrid - TaylorMade R11tp 16*, Aldila RIP 85X
Irons - Titleist 620 CB (3-6), 620 MB (7-9), DynaGold X100
Wedges - Titleist Vokey SM8 48.10F, 54.12D, 60.12D, DynaGold X100
Putter - Odyssey Metal-X #9
Ball - Titleist ProV1x

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That's life buying on the internet.

I only buy online if I can save 20% or so. Even then only from vendors I bought from before.

Next time support your local shop and you'll likely get good service.

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Rogue ST Max LS Oban Devotion 6/03 10.5, -1* @45.25" 

Paradym 3HL  Kai’li 60 R
Ping G410 19*,  22* & 26* Riptide CB 80 5.5
Srixon ZX5 MKII 6-AW, SF i80cw R,  Or Cobra Forged Tec Black 6-GW, SF i95cw R   
PM Grind 2.0 54 and 58

Bettinardi Innovai Rev 6.0  33” 

 E.R.C. Soft TT/ Chrome Soft TT / TM Tour Response '20

 

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Probably. Dead give away that fake grips have is their smell. It is more pungent and overpowering than the real deal ones.

10.5 deg Titleist 905R with stock UST Proforce V2 Shaft (Stiff flex)
Titleist 990 (3-PW) with stock Dynamic Gold in S300
Taylormade V-Steel 5W & 3W with Grafalloy Prolaunch Red shafts (Regular Flex)
2011 Adams Tom Watson signature wedges in 52 and 56 degrees with stock steel shafts (Player's Grind)
Rife Island Series Aruba Blade Putter

 

"Loft for loft, length for length, and shaft for shaft, the ball will go the same distance when hit on the sweet spot regardless how old the iron."

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If you didn’t buy them from Golf Pride directly they are not responsible. No way would that make me change my mind about Golf Pride.

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Driver: Callaway Paradym 9 set to 10 Draw

3W Callaway  Epic Flash

5w Callaway Epic Flash
Hybrids: 4-5 Epic Flash    
               6-7 Big Bertha 

               7 Ping G430 played as an 8 

Irons: PXG Gen4 XP 9-GW

Wedges: PXG 0311 52 56 degree Forged

Putter: Odyssey Rossie Pro 2.0 

 

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How is Golf Pride not standing behind their product? You bought them from someone. Golf Pride replied for you to take them back for an exchange/refund from the place you bought them from. I don't see that as an unusual request. That would seem like the easiest solution to me. I would think in either case dealing with the seller or Golf Pride that you would have to send the bad grips back first with proof of purchase for either place to make things right. Your second post states " impractical" for doing that and you also state you don't know where you got them from. So you bad mouth Golf Pride for what? Expecting them to just send you out replacement grips just because you say the grips are bad with no proof from where you bought them and no proof they are not knock offs. I for one would have complained to the seller as soon as I received them and I certainly wouldn't have had them put on until the issue was resovled. Write it off for buying on the internet and not handling it right from the beginning. Don't blame Golf Pride.

 

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It's because he heard the stories from other people where they have a cracked driver and TM/Callaway sends a new model, no questions asked. It makes you think that if a company has good customer service, that it's subpar, even if it's not. He wanted them to send him free grips since he bought fakes on ebay...haha

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If Golf Pride would of taken them back and they were fake, they would confiscate them and the buyer wouldn’t be able to get a dime from them. Patent laws and product infringements are tough. This guy isn’t getting any love out here.

Driver: Callaway Paradym 9 set to 10 Draw

3W Callaway  Epic Flash

5w Callaway Epic Flash
Hybrids: 4-5 Epic Flash    
               6-7 Big Bertha 

               7 Ping G430 played as an 8 

Irons: PXG Gen4 XP 9-GW

Wedges: PXG 0311 52 56 degree Forged

Putter: Odyssey Rossie Pro 2.0 

 

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First, why did you install them? Second, do you really expect golf pride to replace some possible counterfeit grips?

Woods: Callaway Rogue ST Max LS 9*, Ventus Blue 6S / TM Stealth Plus+, 15*, MCA Diamana Thump 75S
Hybrid: PXG 0317 X Proto 3H & 4H, Ventus Blue 7S

Irons: Takomo IRON 101, 5-PW, Accra T90i S
Wedges: Cleveland CBX ZipCore  48* Accra T90i S, 53* & 58*, Accra T100i S
Putter: Evnroll ER 1.2, Tour KBS GPS, 33",
 SuperStroke MidSlim 2.0
Ball: Maxfli Tour
Bag/Cart: '20 Nike Air Hybrid 2 / Clicgear 4.0 / Alphard Club Booster V2 / V2 Swivel Kit
Accessories: Arccos 360 / Garmin G80 / Nikon Coolshot Pro Stabilized

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Did you get them off eBay? I wouldn’t trust eBay for grips and that’s coming from someone who loves finding good eBay deals. Not to be an ass, but if you bought grips from somewhere that you can’t return them to, and already installed them,, there isn’t much of an argument to make against Golf Pride.

A legit retailer would be able to accept a return and address a potential supplier quality issue with golf pride directly. A manufacturer can certainly stand behind their product while not dealing directly with the customer.

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I'll echo the counterfeit concerns stated above. LOTS of that out there and in no way would I expect Golf Pride to blindly stand behind a product without proof of a legitimate original seller.

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Titleist TSi3 9* Tensei AV White 65TX 2.0 // Taylormade SIM 9* Ventus TR Blue 6TX
Taylormade Stealth+ 16.5* Ventus Black 8x // Taylormade SIM Ti V2 16.5* Ventus TR Blue 7X
Callaway Apex UW 19* Ventus Black 8x // Srixon ZX Utility MKII 18* Graphite Design AD-IZ 95X
Callaway X-Forged Single Diamond 22* Nippon GOST Hybrid Tour X 
Bridgestone 
J40 DPC 4i-7i 24*- 35* Brunswick Precision Rifle FCM 7.0
Bridgestone J40 CB 8i-PW 39*- 48* Brunswick Precision Rifle FCM 7.0

Taylormade Milled Grind Raw 54* Brunswick Precision Rifle FCM 7.0
Vokey SM6 58* Oil Can Low Bounce K-Grind Brunswick Precision Rifle FCM 7.0
Scotty Cameron Newport Tour Red Dot || Taylormade Spider X Navy Slant

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