True story. Went to PGASS yesterday to get a Ping G425 Max. Before going, as it's a hike, I checked their site for inventory with the X flex shaft I wanted - available. I get there and it's not on the rack. I ask if it's in the back - "we don't have it in the back". Okay...no big deal, s*** happens - no need to point out something they won't be able to control. So I walk around a bit and find the exact shaft I was looking for...but it's in a G410 Plus 12deg head. I'm thinking that has to be an error because no one who needs 12deg would want an X, should be an easy flip.
I ask if they'll flip the shaft and the head so I can buy the g425 with the shaft I came in for (that they showed in stock). "We cannot do that". So obviously, it's getting more comical by the second but here's the real kicker...the guy said, "If we take the X out of the 12deg g410 plus, we'll never be able to sell it." My nature isn't to be the a-hole so I just laughed and tried to end with a joke that the 12deg with an X on last year's model will either still be on the rack in 2025 or in a heap somewhere. To his credit, the dude chuckled.
Rather than move a $500 driver and take the noodle that was in it and put it in a more appropriate head for that loft, increasing chances to sell BOTH clubs, they let me walk.
In about two hours shopping online, I found a brand new g425 MAX head and an *upgraded* shaft of the one that was on the rack (Tensei AV Raw vs. CK) and I will pay exactly $20 more than I would have in the store itself, shipped to my door. Both of these items were ordered online from non-retail.
If that doesn't say it all, what will?