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When to file a PayPal dispute?


Chicago Lefty

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So I purchased a shaft on the BST here on Saturday. Was informed that it would ship on Monday. On Monday he informed me that he was unable to get to the PO and it would go out Tuesday. That msg Monday is the last contact I've had with him. I sent him a message Wednesday night and last night with no response. He did log in after my Wednesday message but has not read it according to the log.

 

Is it too soon to file a dispute? At this point I would rather just have my money back than the shaft.

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I think that if someone has something to sell - it should be a priority to see the deal thru. If something comes up (which has happened to me in fact when I have sold something) all that needs to occur is constant communication. Otherwise, the buyer has no other option but to feel scammed.

OP - send one more PM telling seller they have until - INSERT DAY AND TIME HERE - or you are filing paypal dispute and want refund. You might also invite seller to this thread.

Once again, communication is key. In the instances where crap came up and I wasnt able to ship as quick as I wanted, the buyers were very understanding since I was communicating the entire time.

Best of luck.

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[quote name='Lord Helmet' timestamp='1406293669' post='9782085']
I think that if someone has something to sell - it should be a priority to see the deal thru. If something comes up (which has happened to me in fact when I have sold something) all that needs to occur is constant communication. Otherwise, the buyer has no other option but to feel scammed.

OP - send one more PM telling seller they have until - INSERT DAY AND TIME HERE - or you are filing paypal dispute and want refund. You might also invite seller to this thread.

Once again, communication is key. In the instances where crap came up and I wasnt able to ship as quick as I wanted, the buyers were very understanding since I was communicating the entire time.

Best of luck.
[/quote]

bingo....

I had some "life happens" moments this week and could not get a pair of shoes out but I still contacted the buyer. Yes, I could tell he was annoyed and then I offered to refund the money but promised to get it out yesterday. He was fine with that.... or so I think, I will wait for the feedback ;)
Also, I bought a Scotty on BST and had not heard a peep from the seller since he said he would update tracking when it went out... I heard nothing... I sent emails etc but also noticed he had not been on since the last time he emailed me. His feedback was awesome, 59, so I figured I would wait a few days. (I also sent him some Pro v's as part of the deal and was getting nervous. Then, boom, I get the scotty in the mail followed by an email saying he was out of town on business. So, in all, life happens. And although most have good intentions of getting the product out of the door quickly, communication is key.

Even though I have my bad days I try and treat people with the notion that their day could be going worse than mine.

Yet poor communication can make the best deal seem not so good any more.

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[quote name='Lord Helmet' timestamp='1406293669' post='9782085']
I think that if someone has something to sell - it should be a priority to see the deal thru. If something comes up (which has happened to me in fact when I have sold something) [b]al[b]l[/b] that needs to occur is constant communication.[/b] Otherwise, the buyer has no other option but to feel scammed.

OP - send one more PM telling seller they have until - INSERT DAY AND TIME HERE - or you are filing paypal dispute and want refund. You might also invite seller to this thread.

Once again, [b]c[b]ommunication is key[/b].[/b] In the instances where crap came up and I wasnt able to ship as quick as I wanted, the buyers were very understanding since I was communicating the entire time.

Best of luck.
[/quote]

Agreed.

If you have the time to log in and browse WRX, you have time to communicate with the buyer. Once you fail to do that, threads like these will happen.

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[quote name='Chicago Lefty' timestamp='1406295333' post='9782299']
My biggest issue is the lack of communication. I see that he has logged in and not responded.
[/quote]

I had a similar situation happen..unless you are in a rush to get the clubs, I would wait a little bit, then say go with the ultimatum. Like others said, sometimes life happens, alhtough I agree if he has logged in then he should have contacted you.

Also, does he have his email listed in his profile? Some people don't get their PMs forwarded to their email (god only knows why not), so you could try emailing him directly if listed. That has worked for me in the past

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[quote name='Chicago Lefty' timestamp='1406295333' post='9782299']
My biggest issue is the lack of communication. I see that he has logged in and not responded.
[/quote]

Does it say the message was read? Sometimes I will accidentally log in on my ipad because golfwrx was the last site I had open the day before and when I open the browser it automatically refreshes. Another scenario I could imagine is similar to how a lot of people handle their email at work. They wait until they have whatever situation resolved before they respond or send an update.

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It's frustrating the lack of communication that goes on here sometimes. Even if everything works out fine in the end, a lot of worry and agitation could be avoided on both ends with a bit more communication. There's really no excuse in today's world of constant internet accessibility, especially with email forwarding and the app. Hope it works out OP, I would give it maybe another day.

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