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A warning before buying a vessel bag


3wood
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I wanted to respond to this thread to share my experience with Vessel's customer service. I've had my Player 2.0 Stand bag since February and have logged many rounds with it, both walking and riding. I haven't experienced any of the issues with the cart strap, but did buy the Kell-Pro strap just in case (great idea, wish I'd thought of it).

 

I've only had 2 issues with my bag, the first was not that big of a deal, one of the feet fell off, a little Gorilla Glue fixed it and it hasn't been a problem since. There was no glue on the leg or in the foot, so maybe this slipped by the QC team, not a big deal. The second issue was a big issue. The bottom left clip on the bag, holding the strap, broke this past weekend, Gorilla Glue couldn't fix it. I sent an email Sunday night to Vessel customer service and they promptly responded first thing on Monday morning. I sent them a photo of the broken clip along with my order number and they immediately agreed to replace my bag. In fact, the replacement is in the hands of FedEx as I type this and should be delivered tomorrow.

 

Maybe some of the comments on forums like this forced Vessel to revisit their customer support/warranty policies and how they interact with their customers, who knows. "Stuff" happens, my expectation when stuff happens is that the manufacturer will make it right. For me, in this instance, I couldn't be more happy with their response and would recommend Vessel to anyone looking for a great golf bag.

Titleist TSi3 9˚ - Ventus Black 6X

Titleist TSi2 16.5˚ - Ventus Black 7X

Srixon ZU 85 3 Iron - TrueTemper Dynamic Gold Tour Issue X100

Mizuno JPX 919 Tour 4-PW - TrueTemper Dynamic Gold Tour Issue X100

Titleist SM7 50˚-08˚ L, 54˚-10˚ S, 58˚-04˚ L - True Temper Dynamic Gold Tour Issue S400

Scotty Cameron Newport AOP Raw

Titleist ProV1x

 

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  • 4 weeks later...
  • 5 months later...

I purchased two of these bags last March for my wife and I. I can vouch that both have those wear marks, but even worse is my wife’s bag as a small tear. She may have played 10 rounds with it last year and none since October. I finally got around to contacting customer service and was told that since it is one week outside the one year warranty period that I am out of luck. That’s my fault. I am not too concerned about that, but they also claimed that the tear/rip is considered normal wear and tear. Normal wear and tear is not excusable for a bag that claims it is made of durable materials and has only seen daylight 10 times. It is normally stored in a finished basement.

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Very good looking bags no doubt but using a soft material in a stressed area around the strap was a engineering mistake. Saying it’s a carry bag not designed for carts is avoiding the design flaw in my opinion. Only alternative is too use a towel or a cover on the actual strap for protection.

Irons: 19' Cobra CB's
Drivers: Titleist TS3 & Cobra F9
Fairway: Titleist 917F2
Hybrid: A-Grind
2 iron: Ping Rapture
Wedges: Ping Gorge 2.0 Stealth's
Putter: Evnroll 9.1
Balls: ProV1

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  • 2 weeks later...

I don’t know that I agree with your continued patronage but it is your choice to make. I don’t think another bag would be any less susceptible to this damage. It is a poor choice in materials. Honestly, I think my Stitch bag would do the same if I wasn’t using the neoprene sleeve. It is a cool looking material, it just isn’t resistant enough to abrasion to be practical in a golf bag.

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Callaway Mavrik 9* w/ Aldila ROGUE White 130 M.S.I. 60
Callaway Mavrik 3 wood w/ Aldila ROGUE White 130 M.S.I. 70
Callaway Mavrik 3 hybrid w/ Project X Catalyst 75

Callaway Rogue Heavenwood w/ Project X Evenflow Blue 75
PXG Gen 1 0311X 4 iron w/ Mitsubishi MMT 80
PXG 0211 5-PW w/ Mitsubishi MMT 80

Cleveland CBX 52* and 56* w/ Rotex Graphite

Cleveland RTX4 60* w/ True Temper Dynamic Gold Tour Issue S400
Olson Manufacturing Legacy Stainless

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  • 4 weeks later...

This. Is. Unbelievable. Cart Strap Sleeve

  • Like 1

Callaway Mavrik 9* w/ Aldila ROGUE White 130 M.S.I. 60
Callaway Mavrik 3 wood w/ Aldila ROGUE White 130 M.S.I. 70
Callaway Mavrik 3 hybrid w/ Project X Catalyst 75

Callaway Rogue Heavenwood w/ Project X Evenflow Blue 75
PXG Gen 1 0311X 4 iron w/ Mitsubishi MMT 80
PXG 0211 5-PW w/ Mitsubishi MMT 80

Cleveland CBX 52* and 56* w/ Rotex Graphite

Cleveland RTX4 60* w/ True Temper Dynamic Gold Tour Issue S400
Olson Manufacturing Legacy Stainless

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After denying the problem and defending their poor customer service (initially at first), only to acknowledge and now profit off of their shortcomings?!? That takes some gigantic brass ⚾️??⚽

Folks, I have no skin in the game but if you have one these vinyl type bags from Vessel or Stitch please get your strap cover from Kell-Pro (https://kelly-line.com/). Sounds like a family owned business that has been making this product for a long, long time before the bag companies. Not to mention they’re half the price and you can get just about any color under the sun.

  • Like 3

Callaway Mavrik 9* w/ Aldila ROGUE White 130 M.S.I. 60
Callaway Mavrik 3 wood w/ Aldila ROGUE White 130 M.S.I. 70
Callaway Mavrik 3 hybrid w/ Project X Catalyst 75

Callaway Rogue Heavenwood w/ Project X Evenflow Blue 75
PXG Gen 1 0311X 4 iron w/ Mitsubishi MMT 80
PXG 0211 5-PW w/ Mitsubishi MMT 80

Cleveland CBX 52* and 56* w/ Rotex Graphite

Cleveland RTX4 60* w/ True Temper Dynamic Gold Tour Issue S400
Olson Manufacturing Legacy Stainless

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AHAHAHAHA. Thats what I call creating your own market!

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Srixon ZX5 9.5* - GD ADDI 6S
Taylormade M3 HL - MFS5 White Tie 60S -0.75" (42.5")
Taylormade M4 19* - UST Proforce V2h R -0.5" (40.25")

Srixon ZXU 3i - Recoil95S - Softstepped - -1/2" - 2* flat
Srixon ZX5 4-AW - Recoil95S - Softstepped - -1/2" - 2* flat

Cleveland Zipcore Tour Rack 50*/54* mid, 58* low -0.5" - 2* flat 
Slighter Proto 1 #9/Del Mar design - High Toe - Long neck - Deep Milled face - 33", 370gr, lie 71*, loft 4*
Odyssey OWorks 2ball  33.5" - 1* loft - 71* lie

PXG Battle Ready Bat Attack - 34" 4* loft - 71* lie
WITB Link

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Oh this is too funny!

"Let's make a s&*t design for our bag being on a cart so it gets ripped and worn, then we'll sell a $1.50 neoprene sleeve for $25 and people will pay us to fix our design flaw. Mwahahahahaha."

Give them credit for pure profit capitalism at least. Well played.

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You forgot telling your customer since it is a carry bag, it was never intended to be used on a golf cart.

Callaway Mavrik 9* w/ Aldila ROGUE White 130 M.S.I. 60
Callaway Mavrik 3 wood w/ Aldila ROGUE White 130 M.S.I. 70
Callaway Mavrik 3 hybrid w/ Project X Catalyst 75

Callaway Rogue Heavenwood w/ Project X Evenflow Blue 75
PXG Gen 1 0311X 4 iron w/ Mitsubishi MMT 80
PXG 0211 5-PW w/ Mitsubishi MMT 80

Cleveland CBX 52* and 56* w/ Rotex Graphite

Cleveland RTX4 60* w/ True Temper Dynamic Gold Tour Issue S400
Olson Manufacturing Legacy Stainless

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Honestly, I like the look of their bags. I also like that they’re not overly branded. It also isn’t lost on me that one poor customer service representative doesn’t necessarily mean an entire company is bad. However, the material quality or lack thereof and cost likely means that I would never consider one of their bags. Too bad really as I’m not in LOVE with my Stitch SL1 and have some quality concerns as well, even though mine has been good this far.

Callaway Mavrik 9* w/ Aldila ROGUE White 130 M.S.I. 60
Callaway Mavrik 3 wood w/ Aldila ROGUE White 130 M.S.I. 70
Callaway Mavrik 3 hybrid w/ Project X Catalyst 75

Callaway Rogue Heavenwood w/ Project X Evenflow Blue 75
PXG Gen 1 0311X 4 iron w/ Mitsubishi MMT 80
PXG 0211 5-PW w/ Mitsubishi MMT 80

Cleveland CBX 52* and 56* w/ Rotex Graphite

Cleveland RTX4 60* w/ True Temper Dynamic Gold Tour Issue S400
Olson Manufacturing Legacy Stainless

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  • 1 month later...

I have the LUX 2.0 white and black cart bag 14way and love it... Functionally my C130 cart bag was slightly better, but this bag is gorgeous.. Stains just wipe off... The material feels great, looks great but it is soft.. The complaints about durability seems to be akin to complaining forged irons ding and chatter easier than cast irons.. I play all forged right down to the putter and I wouldn't play anything else even if cast is more durable...

I bought some black seatbelt covers from Amazon to use and avoid abrasion with the cart strap, works perfect and easy...

 

Doesn't excuse bad customer service but my experience has been positive...

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My experience with my Vessel has been great. No complaints at all about the bag and their customer service. They worked with me to get the customization done in a very timely manner, great communication and did what they said they would do. So overall I'm very pleased with mine and wouldn't hesitate to purchase another one.

SIM2 Autoflex 505
Epic 15*
Sub70 3 hybrid
Sub70 5 hybrid or Mavrik 7 wood

Apex 21 irons  5-gap 
54* SM8
Sub70 JB low bounce 58*
PXG Operator H

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If you read this entire thread, you’d see that your comment is idiotic. Vessel originally claimed that the damage to their bag was user error because stand bags were “not meant to used on a cart”. You’d also know that we have discussed the cart sleeves a month or two ago and while they do help, the problem described is not “marks on a bag” it is actual tearing/abrading of the material. This issue doesn’t happen with normal nylon bags nor with most vinyl staff bags. This problem seems to only accurate with Vessel and (possibly) Stitch faux leather bags.

  • Like 2
  • Thanks 1

Callaway Mavrik 9* w/ Aldila ROGUE White 130 M.S.I. 60
Callaway Mavrik 3 wood w/ Aldila ROGUE White 130 M.S.I. 70
Callaway Mavrik 3 hybrid w/ Project X Catalyst 75

Callaway Rogue Heavenwood w/ Project X Evenflow Blue 75
PXG Gen 1 0311X 4 iron w/ Mitsubishi MMT 80
PXG 0211 5-PW w/ Mitsubishi MMT 80

Cleveland CBX 52* and 56* w/ Rotex Graphite

Cleveland RTX4 60* w/ True Temper Dynamic Gold Tour Issue S400
Olson Manufacturing Legacy Stainless

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67fcf66f-5412-4c3d-b4a7-5169edcc3254.png

  • Like 2

Callaway Mavrik 9* w/ Aldila ROGUE White 130 M.S.I. 60
Callaway Mavrik 3 wood w/ Aldila ROGUE White 130 M.S.I. 70
Callaway Mavrik 3 hybrid w/ Project X Catalyst 75

Callaway Rogue Heavenwood w/ Project X Evenflow Blue 75
PXG Gen 1 0311X 4 iron w/ Mitsubishi MMT 80
PXG 0211 5-PW w/ Mitsubishi MMT 80

Cleveland CBX 52* and 56* w/ Rotex Graphite

Cleveland RTX4 60* w/ True Temper Dynamic Gold Tour Issue S400
Olson Manufacturing Legacy Stainless

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