Jump to content

Titleist Customer Service Issues?


CannonAtShort23
 Share

Recommended Posts

Hey guys,

Not usually one to complain but this one ticks me off. I ordered a hat from Titleist and was sent the wrong color. Not a big deal. However, I called customer service and was told they don't do exchanges, but I could return the hat and order the "Right" color again or I could keep the wrong color at a 30% discount. I decided to send it back and order the right color. As I went back to re-order, I came to find the color I had wanted was now sold out. I called them back to tell them this and was told that there was nothing they could do and that color wouldn't be restocked until mid summer or possibly ever. I then asked if I could just use that 30% off discount on a new color due to the fact it was their mix up and now I could not get the color I had ordered originally and wanted and was told no they couldn't offer that to me. What kind of bull** service is that?! You mess up my order, can't fix my order, and now I can't get the same exact discount you JUST offered me because I don't want the wrong color you sent me?

Has anyone else had any issues with ordering directly from Titleist?

Taylormade M2 10*/ Fujikura Motore Speeder V.C. 6.1 X
Taylormade M3/15*/Fujikura Atmos TS 7X
Taylormade R15 20* Hybrid- Project X HC1

Taylormade GAPR Lo 2 Iron- Project X HC1
Taylormade RSI TP w/ KBS Tour 
Taylormade TP EF 52*
Taylormade TP EF 56*
Taylormade TP EF 60*
Taylormade Spider Tour Black

Link to comment
Share on other sites

Titleist is a big company, and as these big companies go direct to the consumer, they're going to lose that bit of customer service touch that you get from your local retailer. Your local retailer has more skin in the game because a few negative reviews about them can lead to a 10% loss in sales in a year and that actually hurts their bottom line, where as corporate Titleist isn't worried about the individual deals, they're worried about the volume. They're only selling direct because other brands forced their hands, and they want to make that extra margin. Support your local shops that can order anything Titleist sells and you'll get that customer service you're looking for.

Epic Speed LS 🔷🔷🔷 9* Hzrdus Hulk Smoke 6.5TX
Nike Vapor Fly 3HL Matrix 8M2
Titleist 910HD Fuji HB 90/Nike VFP 3 Fuji P95X
T-MB 4 C-Taper 130X

T-MB 5 PX LS 7.0
6-PW Cobra King Forged CB PX LS 7.0
Vokey TVD 52/58 KBS Tour 130X
PM Grind 64 KBS Tour 130X
Studio Design 1.5 Circle T/Arm Lock Double Wide

Link to comment
Share on other sites

I'm not surprised to be honest. Titleist makes some great product but their customer service isn't up to par with companies like Callaway and Ping. I've had a similar experience with Titleist about 6 years ago and I went full blown petty mode and sold all 14 of my titleist sticks and bag and haven't bought anything from them since.

 

again, your experience may vary but i'm not fond of how they approach their customer relations.

TSi3 8* AD IZ 6
TSi2 15* Tensei AV White 75

TSi2 21* Tensei AV White 75
X Forged UT 24* $-Taper
Apex MB 5-P - $-Taper
MD5  50s, 56s, 60x - $-Taper
Toulon Small Batch Santa Monica 

Jones Trouper 2.0 @GolfDaddyPGA

 

Link to comment
Share on other sites

Did you check to see if the color you originally ordered was still in stock before returning the wrong one? I feel like they gave reasonable options personally. More and more places don’t do exchanges on e-commerce unless there is a brick and mortar store that you can physically take it into due to the ever fluctuating inventory.

 

Link to comment
Share on other sites

They should have just honored the 30% off a freaking hat. It’s a tiny savings on a hat to make a happy customer. And hopefully a repeat, loyal customer.

“I think getting advice from guys who are sitting at the computer in their underwear while taking a break from porn is a very solid way to choose clubs.” - bluedot
Link to comment
Share on other sites

Well there's a big difference between an exchange where the customer ordered the wrong size, etc. And when the company sends the wrong product!

If Titleist really sent the wrong product and it was their mistake, they should have done whatever necessary to make it right. That's not a normal situation or normal exchange.

Link to comment
Share on other sites

To the point that it makes me feel like this story is missing details. It’s hard to believe that Titleist would send the wrong thing and not correct it, unless he caught a rogue CS rep who just didn’t give a F. Even if they have the worst customer service ever, I find it hard to believe that this story as told is S.O.P. at Titleist.

  • Like 1

**Driver:** TaylorMade SIM Max 9° **|** Ventus Black 7 Velocore **3wd:** Titleist TS2 15° (C1) **|** Diamana D+ LTD 70 **Hybrid:** Callaway Apex 18° **|** AD-DI 95 **Irons:** Mizuno MP 18 Fli Hi 4 iron **|** AD-DI 95**/** JPX 919 Forged 5-PW **|** Recoil 95 **Wedges:** Vokey SM8 raw 50°F (Handground S), 54°S, 58°M (Handground A) **|** DG Black Onyx **Putters:** Byron Morgan DH 89 WITB: https://forums.golfwrx.com/discussion/1505670/goirish17s-witb-updated-end-of-page-2#latest

Link to comment
Share on other sites

Yes, I agree. Maybe it was a bad service rep. If he asked to talk to a supervisor they would probably fix it.

I used to sell golf equipment online and in this case I would probably refund the order and let them keep the hat. If I didn't have the hat he wanted in stock to send him (otherwise just send that at no charge obviously). Or offer them a credit to order a new hat at no charge.

No ecommerce store should really be sending out the wrong color/item very often. That's a clear screw up and it's okay to go above and beyond to fix that IMO even if it hurts the bottom line a little bit.

If it's a more expensive item obviously that's a different protocol. But for an item under $50, that probably only costs Titleist $5-$20...just make the customer feel good in that case.

Link to comment
Share on other sites

I honestly had nothing but issues with Titleist customer service on a set of irons I ordered from them. I stayed away from them for years because of it.

I was struggling with some AP2 irons I ordered, in the end it was the shafts were all over the board on flex/frequency. I ordered them with specific specs and after having them checked 3 of them were WAY out of spec. Frequency was almost a half/full spec soft in 2 and the other was pushing one spec to stiff.

The one good thing, I was fitted by a Titleist premier fitter locally and they ordered them for me. IT was actually the fitter who tested them for me, after a few rounds I noted something did not seem right. Needless to say it was a nightmare getting them corrected and this was going through the Titleist fitter. I will say the fitter was top notch and did everything he could to hlep, so much so I bought a TS3 from them last year. Corporate was nothing but BS, left a VERY bad taste for Titleist that took time to get over.

It sure came across that once they had the money, they could care less.

Link to comment
Share on other sites

I did not send the hat back before I checked the right color's inventory. I just made the decision I was going to send it back before I looked.

Taylormade M2 10*/ Fujikura Motore Speeder V.C. 6.1 X
Taylormade M3/15*/Fujikura Atmos TS 7X
Taylormade R15 20* Hybrid- Project X HC1

Taylormade GAPR Lo 2 Iron- Project X HC1
Taylormade RSI TP w/ KBS Tour 
Taylormade TP EF 52*
Taylormade TP EF 56*
Taylormade TP EF 60*
Taylormade Spider Tour Black

Link to comment
Share on other sites

Here is the hat I ordered, and the one I received. I understand black and navy look somewhat similar but it's pretty obvious it's not the right color. Also, I did talk to a supervisor. He told me the same thing as the original person I talked to, they could not offer me any discount or fix the order since the black/white would not be restocked until at least June.

CRU6BD12AGYK.jpg

GFASTQJVUWP2.jpg

2N6LSG5CB9XA.png

Taylormade M2 10*/ Fujikura Motore Speeder V.C. 6.1 X
Taylormade M3/15*/Fujikura Atmos TS 7X
Taylormade R15 20* Hybrid- Project X HC1

Taylormade GAPR Lo 2 Iron- Project X HC1
Taylormade RSI TP w/ KBS Tour 
Taylormade TP EF 52*
Taylormade TP EF 56*
Taylormade TP EF 60*
Taylormade Spider Tour Black

Link to comment
Share on other sites

That's some crap then man, I'd be upset too. It sure would turn me off to Titleist if it happened to me. Bummer.

**Driver:** TaylorMade SIM Max 9° **|** Ventus Black 7 Velocore **3wd:** Titleist TS2 15° (C1) **|** Diamana D+ LTD 70 **Hybrid:** Callaway Apex 18° **|** AD-DI 95 **Irons:** Mizuno MP 18 Fli Hi 4 iron **|** AD-DI 95**/** JPX 919 Forged 5-PW **|** Recoil 95 **Wedges:** Vokey SM8 raw 50°F (Handground S), 54°S, 58°M (Handground A) **|** DG Black Onyx **Putters:** Byron Morgan DH 89 WITB: https://forums.golfwrx.com/discussion/1505670/goirish17s-witb-updated-end-of-page-2#latest

Link to comment
Share on other sites

Bet you get a free bowl of soup with that hat. Oh, it looks good on you though.

**Driver:** TaylorMade SIM Max 9° **|** Ventus Black 7 Velocore **3wd:** Titleist TS2 15° (C1) **|** Diamana D+ LTD 70 **Hybrid:** Callaway Apex 18° **|** AD-DI 95 **Irons:** Mizuno MP 18 Fli Hi 4 iron **|** AD-DI 95**/** JPX 919 Forged 5-PW **|** Recoil 95 **Wedges:** Vokey SM8 raw 50°F (Handground S), 54°S, 58°M (Handground A) **|** DG Black Onyx **Putters:** Byron Morgan DH 89 WITB: https://forums.golfwrx.com/discussion/1505670/goirish17s-witb-updated-end-of-page-2#latest

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Our picks

    • 2021 CJ Cup at The Summit Club - Discussion and Links
      Please put any questions or comments here
       
       
      2021 CJ Cup at The Summit Club - Tuesday #1
      2021 CJ Cup at The Summit Club - Tuesday #2
       
       
      Adam Scott - WITB - 2021 CJ Cup at The Summit Club
      Justin Rose - WITB - 2021 CJ Cup at The Summit Club
      Collin Morikawa - WITB - 2021 CJ Cup at The Summit Club
      Jason Day - WITB - 2021 CJ Cup at The Summit Club
      Justin Thomas - WITB - 2021 CJ Cup @ The Summit Club
      Erik Van Rooyen - WITB - 2021 CJ Cup @ The Summit Club
      Matt Jones - WITB - 2021 CJ Cup at The Summit Club
      Cam Davis - WITB - 2021 CJ Cup at The Summit Club
      Cam Smith - WITB - 2021 CJ Cup at The Summit Club
      Byeong Hun An - WITB - 2021 CJ Cup at The Summit Club
      Min Kyu - WITB - 2021 CJ Cup at The Summit Club
      Joohyung Kim - WITB - 2021 CJ Cup @ The Summit Club
      Tommy Fleetwood - WITB - 2021 CJ Cup @ The Summit Club
      Jordan Spieth - WITB - 2021 CJ Cup @ The Summit Club
      Lucas Glover - WITB - 2021 CJ Cup @ The Summit Club
      Keegan Bradley - WITB - 2021 CJ Cup @ The Summit Club
       
       
       
      Gary Woodland's new Cameron putter - 2021 CJ Cup @ The Summit Club
      Kevin Na's new Odyssey/Toulon putter - 2021 CJ Cup @ The Summit Club
      Jucie wedges & Proto irons - 2021 CJ Cup at The Summit Club
       
       
       
       
      • 6 replies
    • 2021 Shriners Hospitals for Children Open WITB Photos- Discussion & Links
      Please put any questions or comments here...
       
      Links:
       
      Harry Higgs - WITB - 2021 Shriners Hospitals for Children Open
      Ian Poulter - WITB - 2021 Shriners Hospitals for Children Open
      Corey Conners - WITB - 2021 Shriners Hospitals for Children Open
      Harry Higgs - WITB - 2021 Shriners Hospitals for Children Open
      Matt NeSmith - WITB - 2021 Shriners Hospitals for Children Open
      Doug Ghim - WITB - 2021 Shriners Hospitals for Children Open
      New Cameron Las Vegas covers - 2021 Shriners Hospitals for Children Open
      New Project X HZRDUS Smoke RDX shafts - 2021 Shriners Hospitals doe Children Open
       
       

       
        • Like
      • 15 replies
    • 2021 Sanderson Farms Championship - Discussion and Links
      2021 Sanderson Farms Championship - Monday
      2021 Sanderson Farms Championship - Tuesday #1
      2021 Sanderson Farms Championship - Tuesday #2
      2021 Sanderson Farms Championship - Tuesday #3
       
      2021 Sanderson Farms Championship - Tuesday #4
       
      WITBs
      Aaron Rai - WITB - 2021 Sanderson Farms Championship
      Brian Stuard - WITB - 2021 Sanderson Farms Championship
      Eugenio Chacarra - WITB - 2021 Sanderson Farms Championship
      Davis Riley - WITB - 2021 Sanderson Farms Championship
      Brice Garnett - WITB - 2021 Sanderson Farms Championship
      Curtis Thompson - WITB - 2021 Sanderson Farms Championship
      Richy Werenski - WITB - 2021 Sanderson Farms Championship
      Andy Ogletree - WITB - 2021 Sanderson Farms Championship
      Sahith Theegala - WITB - 2021 Sanderson Farms Championship Will Zalatoris - WITB - 2021 Sanderson Farms Championship Stephan Jaeger - WITB - 2021 Sanderson Farms Championship Kevin Chappell - WITB - 2021 Sanderson Farms Championship Jonas Blixt - WITB - 2021 Sanderson Farms Championship Kevin Streelman - WITB - 2021 Sanderson Farms Championship Sam Burns - WITB - 2021 Sanderson Farms Championship Matthew Wolff - WITB - 2021 Sanderson Farms Championship Jimmy Walker - WITB - 2021 Sanderson Farms Championship Gary Woodland - WITB - 2021 Sanderson Farms Championship Davis Thompson - WITB - 2021 Sanderson Farms Championship Sam Saunders - WITB - 2021 Sanderson Farms Championship  
      Special Galleries
       
      Odyssey putters - 2021 Sanderson Farms Championship  
      Cameron putters - 2021 Sanderson Farms Championship  
        • Like
      • 5 replies
    • 2021 Fortinet Championship - Discussion and Links
      Please put and questions or comments here
       
       
      2021 Fortinet Championship - Tuesday #1
      2021 Fortinet Championship - Tuesday #2
      2021 Fortinet Championship - Tuesday #3
      2021 Fortinet Championship - Tuesday #4
      2021 Fortinet Championship - Tuesday #5
      2021 Fortinet Championship - Tuesday #6
      2021 Fortinet Championship - Tuesday #7
      2021 Fortinet Championship - Tuesday #8
       
       
      New Ping putter - 2021 Fortinet Championship
      New Bettinardi putters & Cover - 2021 Fortinet Championship
      Ping Putters - 2021 Fortinet Championship
      Odyssey putters - 2021 Fortinet Championship
      Cameron putter and new ball marker - 2021 Fortinet Championship
       
       
      Sneds - WITB - 2021 Fortinet Championship
      Peter Uihlein - WITB - 2021 Fortinet Championship
      Charles Howell, III - WITB - 2021 Fortinet Championship
      Scott Piercy - WITB - 2021 Fortinet Championship
      Brandan Steele - WITB - 2021 Fortinet Championship
      Mito Pereira - WITB - 2021 Fortinet Championship
      Kevin Tway - WITB -2021 Fortinet Championship
      Joseph Bramlett - WITB - 2021 Fortinet Championship
       
       
       
      • 19 replies
    • 2021 Tour Championship - Discussion and Comments
      Please put any questions or comments here
       
       
       
       
      Odyssey putters - 2021 Tour Championship
      LA Golf putter shafts - 2021 Tour Championship
       
       
       
      • 25 replies
×
×
  • Create New...