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USPS Insurance Claim


Radeon962
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Anyone had any luck filing a insurance claim with USPS? I have been trying the last few days to file online, tried multiple browsers, multiple computers, my phone, etc.

No luck as I keep getting a 403 Forbidden error when I get to the final step of Submit Claim.

Closest I got was using a VPN add-on in Chrome and could see it uploading all the way to 100% and then errored out.

I already have submitted it for “technical review” by USPS (supposed to receive a reply in 24 hours which passed today) and called to request paper forms (takes 5-7 days).

Shipped a shaft and it was broken under the grip. I know it was not as I had regripped it before I sold it.

Box was pretty messed up as it looked like it had been driven over.

I refunded the buyer 100% after he notified me. He was kind enough to send me pictures of the box and shaft so I have them and is holding onto the shaft and box while I try and sort this out.

Even went to my local P.O. and they said they can’t give out the paper forms or help as everything has to go through the 800#.

Its not about the money at this point but rather the principle as I have paid $1,000’s over the years for USPS insurance and never used it and the first time I have a need to use it I can’t file a claim.

I did tell the buyer if he has had enough to let me know and I’ll just eat the money and be done with it, but he said he would just put the shaft and box in the garage while I try and get some restitution.

 

 

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USPS insurance is pretty much useless. I would just eat the cost and call it a day.

I've seen every instance from people going through the hoops and getting the claim denied, to indefinite delays and never being resolved, to getting partial refunds, etc. It sucks.

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Its great that the buyer is being cool with you during this. I have had a couple of experiences where the shipping company messed up and the buyer was furious, like it was my fault. I used to use USPS for a variety of things and it was always hit and miss. I just decided to use someone else a few years ago and never have had any problems. I dont have any experience with it, but I have heard that collecting from the insurance for USPS is a PITA.

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USPS is in over their heads right now. With COVID causing more people to shop from home, they just can't handle the load they have. My carrier is a great guy, says he's working like 12-13 hour days and they are taking on a lot from UPS as well. USPS just doesn't seem well oiled enough to handle all this. Any other time and I feel like this might have worked out for you, sorry to hear, man. I have had Priority packages take about 2 weeks to arrive with very little info in between drop off an delivery... they are just a mess right now.

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I shipped a tp7hd back in the day and purchased $500 worth of insurance. The shaft and box were smashed apart during transit, buyer sent me pictures showing how much they mangled it. I submitted a claim, it was denied because they didn't believe the shaft was worth that much. They didn't send me a single cent. I sent them proof that it retailed for $1,000. Still denied. I found a usps consumer advocate (or something similar) they sent me a ton of paper work, the person helping me was very kind, but even mentioned it might not help. It's very possible it might have worked out, but at the time I was too busy to devote extra time and energy to it. I cut my losses, and I no longer insure packages. I've saved at least $500 on insurance costs since that happened, so in the end I guess it's all for the best.

 

If I ship an item worth over $1k, I use FedEx now. They are slower, but I've never had an issue (and they are faster than ups)

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