Jump to content

Tour edge exotics-worthless customer service


Recommended Posts

 I have been a fan of tour edge irons

   I have the forged and the EXS

     Today the epoxy on the 8 iron gave out and the head dropped off- clubs less than a year old and well cared for

       called Tour Edge and they told me that I would have to ship it back at my cost ,  to them and wait for a repair

       Even though it is faulty workmanship they would not pick up the $10 tab for a local repair

 

     Rep was totally disinterested in the issue

     Needless to say-although I like their product , I will never repurchase or recommend to others

          

  • Confused 1
Link to comment
Share on other sites

Clubs have warranty for life, but does state that return shipping is customers responsibility. Not certain what other OEM'S guidelines are for such matters, but certainly could be industry standard. It is unfortunate, hope you get it fixed.



Play Golf.....Play Blades......Play Something Else.....Just Go Play.....

4 HC
Link to comment
Share on other sites

I bought Tour Edge XRail 4W and 7W in 2013.

 

In February, the 7W shaft snapped off a foot above the head. I called TE, they gave me a order number and I sent them the 7W. They replaced the shaft with an original Graphite Design G60 and had it back to me in eight days. I paid the outbound shipping, they covered the return shipping.

 

Customer pays the outbound shipping - that's part of the warranty agreement.

  • Like 2

What's In The Bag (As of April 2023, post-MAX change + new putter)

 

Driver:  Tour Edge EXS 10.5° (base loft); weights neutral   ||  FWs:  Calla Rogue 4W + 7W

Hybrid:  Calla Big Bertha OS 4H at 22°  ||  Irons:  Calla Mavrik MAX 5i-PW

Wedges*:  Calla MD3: 48°... MD4: 54°, 58° ||  PutterΨSeeMore FGP + SuperStroke 1.0PT, 33" shaft

Ball: 1. Srixon Q-Star Tour / 2. Calla SuperHot (Orange preferred)  ||  Bag: Sun Mountain Three 5 stand bag

    * MD4 54°/10 S-Grind replaced MD3 54°/12 W-Grind.

     Ψ  Backups:

  • Ping Sigma G Tyne (face-balanced) + Evnroll Gravity Grip |
  • Slotline Inertial SL-583F w/ SuperStroke 2.MidSlim (50 gr. weight removed) |
Link to comment
Share on other sites

On 9/2/2020 at 2:02 PM, miamistomp said:

 I have been a fan of tour edge irons

   I have the forged and the EXS

     Today the epoxy on the 8 iron gave out and the head dropped off- clubs less than a year old and well cared for

       called Tour Edge and they told me that I would have to ship it back at my cost ,  to them and wait for a repair

       Even though it is faulty workmanship they would not pick up the $10 tab for a local repair

 

     Rep was totally disinterested in the issue

     Needless to say-although I like their product , I will never repurchase or recommend to others

          

The things people expect these days....LOL.

You didn't buy a Ferrari.

 

Rogue ST Max LS Oban Devotion 6/03 10.5, -1* @45.25" 

Paradym 3HL  Kai’li 60 R
Ping G410 19*,  22* & 26* Riptide CB 80 5.5
Srixon ZX5 MKII 6-AW, SF i80cw R,  Or Cobra Forged Tec Black 6-GW, SF i95cw R   
PM Grind 2.0 54 and 58

Bettinardi Innovai Rev 6.0  33” 

 E.R.C. Soft TT/ Chrome Soft TT / TM Tour Response '20

 

Link to comment
Share on other sites

15 minutes ago, RainShadow said:

The things people expect these days....LOL.

You didn't buy a Ferrari.

 

 

... With a lifetime guarantee Tour Edge could (would?) go broke paying for return shipping. I have visited their headquarters and it is small compared to many other OEM's but streamlined and efficient. 

Driver:       TM Qi10 ... Ventus Velocore Red 5R
Fairway:    Cobra Aerojet 3/5 ... Kai'li Blue 60R
Hybrids:    Ping G430 22* ... Alta CB Black 70r
                  TM Dhy #4 ... Diamana LTD 65r

Irons:         Titleist T200 '23 5-Pw ... Steelfiber i95r
Wedges:    Vokey 50*/54*/58* ... Steelfiber i95r
Putter:       Cobra King Sport-60
Ball:            2023 Maxfli Tour

Link to comment
Share on other sites

 I was told at the store that tour edge could credit the stores account for the repair

  The person on the phone at tour edge was just quick to get rid of the call

    It was not about $9 dollar repair that was the issue , it was their total lack of interest

  Off course I could have also fixed it myself-- it is the defective build that could have injured someone ( at a driving range for example ) that they might want to know about

2 hours ago, RainShadow said:

The things people expect these days....LOL.

You didn't buy a Ferrari.

 

   And that witty remark..

       I worked for the Lamborghini/ Rolls Royce distributor in New Jersey years ago and they  did even less for the customer than Tour Edge

         We had Bill Cosby's car in the service bay for over a year waiting for a little paint ...

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Our picks

    • 2024 Valspar Championship WITB Photos (Thanks to bvmagic)- Discussion & Links to Photos
      This weeks WITB Pics are from member bvmagic (Brian). Brian's first event for WRX was in 2008 at Bayhill while in college. Thanks so much bv.
       
      Please put your comments or question on this thread. Links to all the threads are below...
       
       
       
       
        • Like
      • 31 replies
    • 2024 Arnold Palmer Invitational - Discussion and Links to Photos
      Please put any questions or comments here
       
       
       
      General Albums
       
      2024 Arnold Palmer Invitational - Monday #1
      2024 Arnold Palmer Invitational - Monday #2
      2024 Arnold Palmer Invitational - Monday #3
       
       
       
       
      WITB Albums
       
      Matt (LFG) Every - WITB - 2024 Arnold Palmer Invitational
      Sahith Theegala - WITB - 2024 Arnold Palmer Invitational
       
       
       
       
       
      Pullout Albums
       
      New Cameron putters (and new "LD" grip) - 2024 Arnold Palmer Invitational
      New Bettinardi MB & CB irons - 2024 Arnold Palmer Invitational
      Custom Bettinardi API putter cover - 2024 Arnold Palmer Invitational
      Custom Swag API covers - 2024 Arnold Palmer Invitational
      New Golf Pride Reverse Taper grips - 2024 Arnold Palmer Invitational
       
       
       
       
       
       
       
        • Like
      • 15 replies
    • 2024 Cognizant Classic - Discussion and Links to Photos
      Please put any questions or comments here
       
       
       
       
      General Albums
       
      2024 Cognizant Classic - Monday #1
      2024 Cognizant Classic - Monday #2
      2024 Cognizant Classic - Monday #3
      2024 Cognizant Classic - Monday #4
       
       
       
      WITB Albums
       
      Brandt Snedeker - WITB - 2024 Cognizant Classic
      Max Greyserman - WITB - 2024 Cognizant Classic
      Eric Cole - WITB - 2024 Cognizant Classic
      Carl Yuan - WITb - 2024 Cognizant Classic
      Russell Henley - WITB - 2024 Cognizant Classic
      Justin Sun - WITB - 2024 Cognizant Classic
      Alex Noren - WITB - 2024 Cognizant Classic
      Shane Lowry - WITB - 2024 Cognizant Classic
      Taylor Montgomery - WITB - 2024 Cognizant Classic
      Jake Knapp (KnappTime_ltd) - WITB - - 2024 Cognizant Classic
       
       
       
      Pullout Albums
       
      New Super Stoke Pistol Lock 1.0 & 2.0 grips - 2024 Cognizant Classic
      LA Golf new insert putter - 2024 Cognizant Classic
      New Garsen Quad Tour 15 grip - 2024 Cognizant Classic
      New Swag covers - 2024 Cognizant Classic
      Jacob Bridgeman's custom Cameron putter - 2024 Cognizant Classic
      Bud Cauley's custom Cameron putters - 2024 Cognizant Classic
      Ryo Hisatsune's custom Cameron putter - 2024 Cognizant Classic
      Chris Kirk - new black Callaway Apex CB irons and a few Odyssey putters - 2024 Cognizant Classic
      Alejandro Tosti's custom Cameron putter - 2024 Cognizant Classic
       
       
       
       
       
       
       
       
        • Like
      • 2 replies
    • 2024 Genesis Invitational - Discussion and Links to Photos
      Please put any questions or comments here
       
       
       
      General Albums
       
      2024 Genesis Invitational - Monday #1
      2024 Genesis Invitational - Monday #2
      2024 Genesis Invitational - Tuesday #1
      2024 Genesis Invitational - Tuesday #2
      2024 Genesis Invitational - Tuesday #3
      2024 Genesis Invitational - Tuesday #4
       
       
       
       
      WITB Albums
       
      Rory McIlroy - WITB - 2024 Genesis Invitational
      Sepp Straka - WITB - 2024 Genesis Invitational
      Patrick Rodgers - WITB - 2024 Genesis Invitational
      Brendon Todd - WITB - 2024 Genesis Invitational
      Denny McCarthy - WITB - 2024 Genesis Invitational
      Corey Conners - WITB - 2024 Genesis Invitational
      Chase Johnson - WITB - 2024 Genesis Invitational
      Tiger Woods - WITB - 2024 Genesis Invitational
      Tommy Fleetwood - WITB - 2024 Genesis Invitational
      Matt Fitzpatrick - WITB - 2024 Genesis Invitational
      Si Woo Kim - WITB - 2024 Genesis Invitational
      Viktor Hovland - WITB - 2024 Genesis Invitational
      Wyndham Clark - WITB - 2024 Genesis Invitational
      Cam Davis - WITB - 2024 Genesis Invitational
      Nick Taylor - WITB - 2024 Genesis Invitational
      Ben Baller WITB update (New putter, driver, hybrid and shafts) – 2024 Genesis Invitational
       
       
       
       
       
      Pullout Albums
       
      New Vortex Golf rangefinder - 2024 Genesis Invitational
      New Fujikura Ventus shaft - 2024 Genesis Invitational
      Tiger Woods & TaylorMade "Sun Day Red" apparel launch event, product photos – 2024 Genesis Invitational
      Tiger Woods Sun Day Red golf shoes - 2024 Genesis Invitational
      Aretera shafts - 2024 Genesis Invitational
      New Toulon putters - 2024 Genesis Invitational
      Tiger Woods' new white "Sun Day Red" golf shoe prototypes – 2024 Genesis Invitational
       
       
       
       
       
      • 22 replies
    • 2024 Waste Management Phoenix Open - Discussion and Links to Photos
      Please put and questions or comments here
       
       
       
       
      General Albums
       
      2024 Waste Management Phoenix Open - Monday #1
      2024 Waste Management Phoenix Open - Monday #2
       
       
       
       
      WITB Albums
       
      Ben Taylor - WITB - 2024 Waste Management Phoenix Open
      Garrick Higgo - WITB - 2024 Waste Management Phoenix Open
      Billy Horschel - WITB - 2024 Waste Management Phoenix Open
      Justin Lower - WITB - 2024 Waste Management Phoenix Open
      Lanto Griffin - WITB - 2024 Waste Management Phoenix Open
      Bud Cauley - WITB - 2024 Waste Management Phoenix Open
      Corbin Burnes (2021 NL Cy Young) - WITB - 2024 Waste Management Phoenix Open
      Greyson Sigg - WITB - 2024 Waste Management Phoenix Open
      Charley Hoffman - WITB - 2024 Waste Management Phoenix Open
      Nico Echavarria - WITB - 2024 Waste Management Phoenix Open
      Victor Perez - WITB - 2024 Waste Management Phoenix Open
      Sami Valimaki - WITB - 2024 Waste Management Phoenix Open
      Ryo Hisatsune - WITB - 2024 Waste Management Phoenix Open
       
       
       
       
       
       
      Pullout Albums
       
      Jake Knapp's custom Cameron putters - 2024 Waste Management Phoenix Open
      New Cameron putters - 2024 Waste Management Phoenix Open
      Tyler Duncan's custom Cameron putter - 2024 Waste Management Phoenix Open
      Greyson Sigg's custom Cameron putters - 2024 Waste Management Phoenix Open
      Sunjae Im's custom Cameron putter - 2024 Waste Management Phoenix Open
      Ping's Waste Management putter covers - 2024 Waste Management Phoenix Open
      Vincent Whaley's custom Cameron - 2024 Waste Management Phoenix Open
      Odyssey Waste Management putter covers - 2024 Waste Management Phoenix Open
      Super Stroke custom grips - 2024 Waste Management Phoenix Open
      Cameron putters - 2024 Waste Management Phoenix Open
      Zac Blair's custom Cameron putter - 2024 Waste Management Phoenix Open
      Bettinardi Waste Management putter covers - 2024 Waste Management Phoenix Open
       
       
       
       
       
       

       
      • 12 replies

×
×
  • Create New...