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Is the PXG Blackjack suppose to look like this?


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So I just opened my PXG box with my brand new Blackjack. I noticed what appears to be a stain on the face. Is this normal? It doesn't look right to me. I paid a lot of money for this and this is so disappointing.

 

Any help is appreciated. It looks terrible to me.

 

Dale Paul

 

 

image0.jpg

Edited by Doucer
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Thats the tour issue sweet spot marking

Update: Called them and sent pictures. They responded back saying they will build a new putter. Great customer service. They had no explanation for the marks on the face.  

You didn't mention the worst mistake they made - they sent you a left handed one!  I keed, I keed...  But you are right, they advertise a premium product and I don't blame you for being bothered by a

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I'd imagine the sole of the putter would be more of an indicator of prior use.  That's a weird one, hopefully they can get you a new one if the spot is a deal breaker for you.

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Part of what you’re seeing, with the center being darker, is the way their face tech works. The silver diamond shapes get smaller towards the center of the club face so more of the black shows. I thought the same thing when I received my O&D, it’s almost like an optical illusion of sorts. I do see two circular spots on your club face, I’m not sure if those are from you trying to clean it though. 

Edited by MPAndreassi

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3 hours ago, getitdaily said:

No. However, unless it's epoxy and is filling the milling lines then just get some warm water and dish soap and scrub the face lightly with a toothbrush. It'll probably come out.

Tried that. It's not glue. It looks like a manufacturing defect. I am surprised that no one checks these before going out the door.

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1 minute ago, Doucer said:

Tried that. It's not glue. It looks like a manufacturing defect. I am surprised that no one checks these before going out the door.

Hmm. If it affects impact or you just don't want that spot on the face then call pxg. They do customer service exceptionally well. I'm sure they'll resolve the issue.

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1 hour ago, getitdaily said:

Hmm. If it affects impact or you just don't want that spot on the face then call pxg. They do customer service exceptionally well. I'm sure they'll resolve the issue.

Thanks for your help. It's more cosmetic and I don't think affects play. It just bothers me. I called them and sent pictures. 

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You didn't mention the worst mistake they made - they sent you a left handed one!  I keed, I keed...  But you are right, they advertise a premium product and I don't blame you for being bothered by a blem like that.  Hope it gets resolved to your satisfaction.

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Definitely send it back.  Clubs cost way to much for that to be acceptable. PXG QC should have caught this before it left their door.

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1 hour ago, getitdaily said:

Cool man. If it's just a "stain" then they'll likely have you taken it to an authorized retailer near you. You live near a club champion?

No Club Champions near me but there is a Modern Golf which distributes PXG. I will wait to hear from them. Thanks for your help.

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1 hour ago, Army_golfer said:

Definitely send it back.  Clubs cost way to much for that to be acceptable. PXG QC should have caught this before it left their door.

That's exactly right. I don't understand how someone boxing this up would think it's ok to send it out like this. Really poor QC.

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4 hours ago, MPAndreassi said:

Part of what you’re seeing, with the center being darker, is the way they’re face tech works. The silver diamond shapes get smaller towards the center of the club face so more of the black shows. I thought the same thing when I received my O&D, it’s almost like an optical illusion of sorts. I do see two circular spots on your club face, I’m not sure if those are from you trying to clean it though. 

Thanks for your help. I understand the center of the face now. That makes sense that it is darker. The spots don't make sense though. The spots were there when I opened it so not from my wiping. I appreciate your help with the explanation. Thanks!

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14 minutes ago, Doucer said:

Thanks for your help. I understand the center of the face now. That makes sense that it is darker. The spots don't make sense though. The spots were there when I opened it so not from my wiping. I appreciate your help with the explanation. Thanks!


I’d give them a call about the spots and see what they say in that case. Looks like an oil spot or something along those lines. 

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TSi3 9* / Ventus Black 7x

TSi2 16.5* / Ventus Black 8x

TSi2 21* / Ventus Red 9x

T100•s 4-9 / DG X7

SM8 46 / DG X7

SM8 50, 54, 58 / DG TI X1

Squareback 2 - One and Done - ER5

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5 minutes ago, Doucer said:

Update: Called them and sent pictures. They responded back saying they will build a new putter. Great customer service. They had no explanation for the marks on the face.

 

Right on! They do customer service right. I bought a blackjack in October and an operator last week. A day after I ordered the operator I got a call from an arizona number. "Hi, this is hannah. Just wanted to say thanks for being a valued customer. Keep this number handy, it's my direct line. Call anytime about any product questions, issues, etc"

 

Perry cool stuff.

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2 hours ago, getitdaily said:

Right on! They do customer service right. I bought a blackjack in October and an operator last week. A day after I ordered the operator I got a call from an arizona number. "Hi, this is hannah. Just wanted to say thanks for being a valued customer. Keep this number handy, it's my direct line. Call anytime about any product questions, issues, etc"

 

Perry cool stuff.

Awesome. How do you like the Blackjack?

 

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5 minutes ago, Doucer said:

Awesome. How do you like the Blackjack?

 

Selling it. Love the shape. Live the feel. But I fight it. I think CoG is too far back for me. It's a great putter for me with 20g weights in the front and none in the back. But at that weight o have to counter weight the grip. Great from short range but terrible distance control. At a lighter weight I fight pulls...too much rotation at impact or path is out to in. Just couldn't get it right. Very stable though. 

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