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Is TGW a legit online business?


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I've always ordered from Golf Galaxy/Dick's and Golfworks, but since GG didn't have the Vokey wedges I wanted in stock, I decided to give TGW a try. I placed my order last weekend for multiple "in stock" items and the order is still showing as "in process". I have not dealt with a legitimate online retailer who sits on "in stock" items this long without shipping. To make matters worse, this is now the message I receive when checking on status.

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Rest assured, TGW is legit.  They're a huge golf retailer.  I've purchased lots of stuff from TGW over the years without issue.  My experience with their customer service has been really positive, too

They're legit, but their website is not optimal and their customer service is weak.   I remember Sim hybrid Tour AD fiasco. They lost $250 per club sold. lol

They are but standard shipping is awful.   I ordered this past Monday.  Called them today they said it should ship on the 8th.   Why wait a week? It's an in stock item of shoes.

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Rest assured, TGW is legit.  They're a huge golf retailer.  I've purchased lots of stuff from TGW over the years without issue.  My experience with their customer service has been really positive, too.

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Haven’t bought from them in a little bit but I used to order from them all the time.  They were always great too. But again it’s been a little whilem so maybe things are different now. But they are a legit company. 

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Yadi for President

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I’ve ordered stuff from them within the last couple weeks and have never had an issue. I’d give them a call they’re usually very helpful. Looks like you may have just caught them at the wrong time doing some updating to their website. May have delayed their order processing as well. 

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Yes they are legit, and I've bought a number of things from them over the years without issues. However, the past few weeks it seems like they've really been struggling.

 

My most recent order took almost 3 weeks to arrive even though I paid for express shipping. I've tried contacting their customer service 4 times in the last 2 weeks to try and get that shipping charge refunded and have still yet to receive a response from them...

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36 minutes ago, Abh159 said:

Yes they are legit, and I've bought a number of things from them over the years without issues. However, the past few weeks it seems like they've really been struggling.

 

My most recent order took almost 3 weeks to arrive even though I paid for express shipping. I've tried contacting their customer service 4 times in the last 2 weeks to try and get that shipping charge refunded and have still yet to receive a response from them...

Yep. Same thing happened to me. When they want to not honor your request,  they just ignore you. Lol

 

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TGW is probably one of the 1st On-Line golf businesses and they have always done right by me.  

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One of my go-to's for online purchases.  They make custom club orders really easy for the most part as well.  

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TGW = The Golf Warehouse. They have been around online for a long time.. it's almost a Walmart of golf... have a lot of stuff.. pretty decent but not the best of anything. You can catch good deals from time to time. Their website, inventory management and shipping definitely leave you frustrated at times as well. 

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On 3/4/2021 at 8:45 PM, mister2cool said:

TGW = The Golf Warehouse. They have been around online for a long time.. it's almost a Walmart of golf... have a lot of stuff.. pretty decent but not the best of anything. You can catch good deals from time to time. Their website, inventory management and shipping definitely leave you frustrated at times as well. 

You could not be more right.

 

Ordered Monday, waited and waited for shipping info. Called Thursday, told they'd ship this coming Monday (8th).  Just checked, they cancelled the order, after 5 days. Have not received any notice as to why.

 

Not how I'd run a business.

 

Will need to think long and hard next time.

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11 hours ago, tsecor said:

who is the best online retailer?? I noticed TGW doesnt have many partners and you can only order "stock" items from most manufacturers and no "custom" items......

 

i know Carls is good....any others? 

Discount Dans

Yadi for President

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