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Guys, I feel like I'm going crazy here. I placed an order with club champion on December 19, 2020. ETA was February 3. That's kind of a long lead time but I figure, its still COVID, so its fine. I'm just excited for new clubs at this point. 

 

After the original ETA passed, I didn't hear from them. February 4 rolls around and I haven't heard so I call them. They say, "hey, not to worry it's on track to arrive here today and then just a day or two turn around and we'll get it sent to you." So I'm excited as hell. The excitement doesn't last long however, as not 10 minutes later I get an email from my fitter saying my clubs have been delayed another 2 weeks and the new ETA is February 18. Kind of frustrated by the lack of the communication coupled with the mix-up between different members of Club Champion. But hey, I have a golf trip planned for February 25 and they'll still be on time for that so I'm ok with it. 

 

2 weeks roll by and I'm excited for my clubs. I have that golf trip coming up and I can't wait. But I still don't hear a peep from club champion. I call them yet again after the ETA comes and goes. They say they don't know where the clubs are and have no update for me. They blame it on the manufacturers delay due to COVID. That's fine if they want to pass the blame. But when I ask if I can get an order number so I can contact Ping directly and find out what the status is, club champion essentially tells me to kick rocks.

 

This by far is the most infuriating part. After I spent upwards of $4,000 dollars on clubs it's ridiculous that they can't give me an order number to contact the manufacturer directly. Especially if they aren't taking responsibility for the delay and blaming it fully on the manufacturer. And this isn't a pending $4,000 while I wait for delivery mind you. Club Champion has had this money in their bank account for 3 months, and I have no recourse at all. 

 

Then, another delay.  However, with this delay comes a friendly customer service agent who assures me they've confirmed from Ping that the clubs are on their way and they'll arrive at the build shop on March 3. He even goes as far as to say that they will expedite the process to get them to me ASAP. At this point, even after everything that has happened, I am elated at the prospect of having my clubs. 

 

March 5th rolls around. Nothing. March 8th rolls around. Nothing. They haven't even arrived at the build shop yet! But don't worry. They tell me they'll be in tomorrow for sure. March 9.  Now its the 11th and I still haven't heard a word. 

 

Not only have my clubs taken forever, but Club Champion has consistently misled me, passed the blame over to Ping, and failed to provide me my clubs. 

COVID delays are one thing, but I'm sitting here 3 months later not only with no clubs, but having been lied to and misled countless times with not even a realistic ETA of when I can expect to have my clubs. I'm at my wits end and I am dying to play a round of golf and just sitting here waiting. 

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Same exact thing has happened to me. Ordered 12/30/20, was told 2/5 delivery. No communication, passing blame to Titleist. Finally after threatening to request a refund, they told me that they’d upgrade the head from TS2 to TSi2. Picked up 3/1...still waiting on the second half of my order. Which I’m not hearing much about unless I call customer service. It’s been frustrating to say the least. I’m not keen on how they are handling this. Especially for the money that is being spent, I’m sure I can find much better customer service for the cost. 

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Wow, I can't get past "I spent $4k on clubs"... That was the price of my first Corvette. 🤣

 

But in all seriousness, you are handling this better than I would. I would be at the shop every day if needed until they made it right. You paid full price for a service and product, I would expect answers.

 

It sounds like Ping is backed up (having executives building clubs is a sign of being a little behind). But considering it's been 3 months, unless your clubs are crazy custom, that seems like a total fail.

 

It might be Ping that is the hold up, but your deal was with Club Champ and that is who I would expect to make it right.

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8 minutes ago, lefthack said:

Wow, I can't get past "I spent $4k on clubs"... That was the price of my first Corvette. 🤣

 

But in all seriousness, you are handling this better than I would. I would be at the shop every day if needed until they made it right. You paid full price for a service and product, I would expect answers.

 

It sounds like Ping is backed up (having executives building clubs is a sign of being a little behind). But considering it's been 3 months, unless your clubs are crazy custom, that seems like a total fail.

 

It might be Ping that is the hold up, but your deal was with Club Champ and that is who I would expect to make it right.

 

Yea, it could be Ping. I just called Ping Customer Service and was 37th in the Q. 

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Yeah, I recall seeing this last month.

 

https://golf.com/gear/rise-club-demand-forcing-ping-executives-to-work-production-lines/

 

In a call-to-action, Ping asked all employees at its Phoenix, Ariz. headquarters to volunteer to work overtime, helping physically take club components (club head, weights, shafts, grips, etc.) and build them into fully constructed new clubs. That means everyone from accountants to engineers, even Solheim himself, is getting their hands dirty.

Edited by lefthack
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Taylormade M3 driver Mitsubishi Kuro Kage TiNi 70G shaft (cut to 44.5")

Honma XP-1 3 wood 

Taylormade M1 5 wood

Taylormade GAPR Lo 19* Hybrid 

Byrdie Golf Designs split cavity 4-PW

Mitsubishi Kuro Kage 80g iron shafts

Lazrus 52/8 and 56/12 wedges

Nike Blue Chip 002 putter

Golf Pride Concept Helix grips

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I am unfamiliar with CC - I thought they did the builds. Wasn't that why you pay their premium pricing for their services?

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I had a terrible experience with Club Champion, as well. I took some irons to be reshafted in November after a fitting and was told that all components were in stock and I’d have them in hand within 3 days. 45 days later, I still didn’t have my clubs. To make matters worse, my fitter told me that calling the shop would just get me redirected to the call center, so to call or text his cell instead - but queries directed there went unanswered. Here we are in March and I’m still missing a club. 
 

I will never, ever return to Club Champion. What a sleazy business. 

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Club Champion sucks. They bait and switch and don't tell you the real price until the last minute. Also very rude when wanting to do a spec check.

 

Paid for an iron fitting, it did go well. Tried many heads, settled on P790's with Elevate Tour S. Quoted me the MSRP $1300~ to order the clubs through them. I told CC to let me think about it, and a week later I went back to try to P790's again, double check lie angles, shaft combos, etc. First thing the guy said to me was "Are you going to buy them?" - right away this should have been a red flag but I was so excited to get new clubs, I wasn't thinking about his comment. Fitter tried to change me into C Taper Lite's at the last second even though the Elevate Tour were giving me better numbers. I say ok trusting him, say I'm ready to buy. He then gives me a quote that is like $600 more P790's MSRP. Club Champion charges you $175 for just the head, then double chargers you cost for shafts and grips. $40 shafts they are charging $80 a piece for, grips that are $10 a piece they are charging $15-20. Shafts that were/are stock from TaylorMade and they are charging $80 a piece, ridiculous. Said the original price was if TaylorMade built the clubs, not Club Champion. NOT ONCE did anyone at Club Champion tell me that until the very end. Complete bait and switch.

 

It was outrageous and it wasn't until I left and double checked the quotes at home that I realized I had been had. Next day I called and cancelled my order, got all my money back and will NEVER do business with Club Champion again.

 

I'm sorry but Club Champion building the clubs instead of TaylorMade isn't worth an extra $500-$600, it is a complete rip off. 

 

For the price Club Champion quoted me I went and got a set of PXG 0211's, Honma TW-X irons and their 747 line of woods (driver, 3w, hybrid), a Mavrik driver, GBB Epic 3 wood, and an Apex 19 hybrid. I can sell any of these at any time and barely take a loss because I got great deals. All brand new, never used at time of purchase. Still had money to work with.

 

Getting fit is great but don't go through these big companies that only want your money and don't care about the fitting process.

 

 

Honma 747 460 10.5*

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First, shame on CC for all the BS lies. Just be up front say "we don't know when they will be delivered". I can deal with that answer. Not, clubs will be here tomorrow. No now next week. Wait. .screw that. 

 

I will say there is probably an issue with inventory and getting deliveries from overseas. I ordered a new Titleist carbon stand bag from my PGA pro friend and he was told end of June. So much for having it this season. But. I can deal with that. Tell me the truth I respect. Lie I'm done. I would never go back to a place if they did to like they did to you at CC. Just hearing stories like this has me turned off to CC. 

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Just now, mizuno player said:

First, shame on CC for all the BS lies. Just be up front say "we don't know when they will be delivered". I can deal with that answer. Not, clubs will be here tomorrow. No now next week. Wait. .screw that. 

 

I will say there is probably an issue with inventory and getting deliveries from overseas. I ordered a new Titleist carbon stand bag from my PGA pro friend and he was told end of June. So much for having it this season. But. I can deal with that. Tell me the truth I respect. Lie I'm done. I would never go back to a place if they did to like they did to you at CC. Just hearing stories like this has me turned off to CC. 

I know. It's not even the delay, it's the continued bullshitting and false promises.  Last I heard from them on Monday the customer experience specialist told me, "I set a google calendar notice for Thursday morning for me to check and make sure everything is still on track." So I  e-mailed him yesterday and then again today to hear about whether they were in fact still on track and now he's just ignoring me completely. 

 

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44 minutes ago, Afternoon Spray said:

I know. It's not even the delay, it's the continued bullshitting and false promises.  Last I heard from them on Monday the customer experience specialist told me, "I set a google calendar notice for Thursday morning for me to check and make sure everything is still on track." So I  e-mailed him yesterday and then again today to hear about whether they were in fact still on track and now he's just ignoring me completely. 

 

I would call my Credit Card company and get a refund. You can order the clubs yourself. It may add more time but I'd be done with them.

 

I also ordered a u500. #4 with an Atmos. That is arriving Monday. That will be just less than 10 days. Guess they stock more clubs than bags!! 

Edited by mizuno player
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The clubs are being held up by the manufacturer and the customer service person at CC is making overly optimistic guesses as to when the clubs will arrive. The CC person is probably trying to estimate when your clubs are going to come in based on the lead teams they're seeing for other orders. I am 10000% certain that is what you're experiencing.

 

That sounds very frustrating, and CC should probably train their staff to be up front about it. I'm guessing they know that "we have no real idea when your clubs are going to get here and are just guessing" isn't going to be satisfactory response for most customers.

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Just now, MaineMariner said:

The clubs are being held up by the manufacturer and the customer service person at CC is making overly optimistic guesses as to when the clubs will arrive. The CC person is probably trying to estimate when your clubs are going to come in based on the lead teams they're seeing for other orders. I am 10000% certain that is what you're experiencing.

 

That sounds very frustrating, and CC should probably train their staff to be up front about it. I'm guessing they know that "we have no real idea when your clubs are going to get here and are just guessing" isn't going to be satisfactory response for most customers.

 

At this point, as frustrating as the overly optimistic guesses have been, I don't think this is a Ping issue anymore, as Club champion confirmed with their Ping liaison that they had been shipped from Ping on their way to club champion and that was over 2 weeks ago. The customer service specialist told me on the 8th that they would be arriving on the 9th and that he would check in on Thursday the 11th to make sure the build process was on track and get back to me. I haven't heard from him since.

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29 minutes ago, Afternoon Spray said:

 

At this point, as frustrating as the overly optimistic guesses have been, I don't think this is a Ping issue anymore, as Club champion confirmed with their Ping liaison that they had been shipped from Ping on their way to club champion and that was over 2 weeks ago. The customer service specialist told me on the 8th that they would be arriving on the 9th and that he would check in on Thursday the 11th to make sure the build process was on track and get back to me. I haven't heard from him since.

 

Yeah, I'm not sure what to think of that. I believe Ping uses Fedex (at least that's who they've used to ship me things), and unless Fedex used a pony to deliver your clubs, they should have arrived by now. 

 

I hate reading these sort of stories, because I really do feel your frustration. 

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Cleveland Launcher UHX 18 degree utility iron

Callaway Mavrik 4 hybrid

Mizuno JPX 921 Hot Metal Pro, 5-GW

Ping Glide 3.0 54 & 60 deg.

Bettinardi Studio Stock 8 / Bettinardi Studio Stock 17

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I've seen Ping back ordered 4-12 weeks depending on components. I would think you would have at least received a partial order though, assuming you bought irons, woods, driver, etc. They can't all be unprocessed. 

 

At this point, I would have cancelled the order. 

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14 hours ago, Afternoon Spray said:

Guys, I feel like I'm going crazy here. I placed an order with club champion on December 19, 2020. ETA was February 3. That's kind of a long lead time but I figure, its still COVID, so its fine. I'm just excited for new clubs at this point. 

 

After the original ETA passed, I didn't hear from them. February 4 rolls around and I haven't heard so I call them. They say, "hey, not to worry it's on track to arrive here today and then just a day or two turn around and we'll get it sent to you." So I'm excited as hell. The excitement doesn't last long however, as not 10 minutes later I get an email from my fitter saying my clubs have been delayed another 2 weeks and the new ETA is February 18. Kind of frustrated by the lack of the communication coupled with the mix-up between different members of Club Champion. But hey, I have a golf trip planned for February 25 and they'll still be on time for that so I'm ok with it. 

 

2 weeks roll by and I'm excited for my clubs. I have that golf trip coming up and I can't wait. But I still don't hear a peep from club champion. I call them yet again after the ETA comes and goes. They say they don't know where the clubs are and have no update for me. They blame it on the manufacturers delay due to COVID. That's fine if they want to pass the blame. But when I ask if I can get an order number so I can contact Ping directly and find out what the status is, club champion essentially tells me to kick rocks.

 

This by far is the most infuriating part. After I spent upwards of $4,000 dollars on clubs it's ridiculous that they can't give me an order number to contact the manufacturer directly. Especially if they aren't taking responsibility for the delay and blaming it fully on the manufacturer. And this isn't a pending $4,000 while I wait for delivery mind you. Club Champion has had this money in their bank account for 3 months, and I have no recourse at all. 

 

Then, another delay.  However, with this delay comes a friendly customer service agent who assures me they've confirmed from Ping that the clubs are on their way and they'll arrive at the build shop on March 3. He even goes as far as to say that they will expedite the process to get them to me ASAP. At this point, even after everything that has happened, I am elated at the prospect of having my clubs. 

 

March 5th rolls around. Nothing. March 8th rolls around. Nothing. They haven't even arrived at the build shop yet! But don't worry. They tell me they'll be in tomorrow for sure. March 9.  Now its the 11th and I still haven't heard a word. 

 

Not only have my clubs taken forever, but Club Champion has consistently misled me, passed the blame over to Ping, and failed to provide me my clubs. 

COVID delays are one thing, but I'm sitting here 3 months later not only with no clubs, but having been lied to and misled countless times with not even a realistic ETA of when I can expect to have my clubs. I'm at my wits end and I am dying to play a round of golf and just sitting here waiting. 

Corporate team member here. While your frustration is completely understandable, there are a few items of context left out of this note. I just listened to your phone call with Brendan, your phone call with Matt and then read the email chain with Adam — we do keep records of all communications so we can cross-check information and for training purposes. A big item that is missing is your communication with Adam on 3/5, in which he states:

"B—e,

We apologize for the confusion. I just got off the phone with our Ping buyer. Ping did send them out and they got held up in Texas during all their weather madness. FedEx currently has them, but they have not yet provided us with a tracking number so we do not have an exact delivery date at our disposal, but we do know they are en route. I know this wasn't what you wanted to hear, but it's the best information we have at this exact moment. I can assure you that we will prioritize your order and have it skip the bulk of the line when they do arrive.   


We greatly, greatly appreciate your patience throughout all of this."

 

In reading some of your additional comments, it seems like you were looking for a general "we're not sure, but we're working on it" response, which was provided above and over the phone alongside some of the estimated dates. During your call with Matt, he states, "We are currently waiting to hear back from PING, which is the reason Brendan hasn't called back yet because we just don't have an answer for you at this time."

 

We would always prefer to deliver great news, but the reality of the golf industry at this time is a daunting one. Even as recently as four weeks ago, we were getting components (more slowly than normal but) at a reasonable pace. This is changing daily now — PING and other OEMs may give us an ETA on a Monday and then update us two days later to reflect an additional wait. This makes for some very confusing and very frustrating communications on both ends. 

 

Like the rest of the industry, we are doing the best we can with what we've got and trying to provide as much info as possible, especially when an excited customer such as yourself reaches out. As noted in your initial post, you were given multiple dates over the course of your communications — this is because we want to answer you as honestly as possible with the info we have available at the time. As mentioned in your calls, the info given is what we have at that moment but that info can change if the OEM or shipping company hits a snag. Especially for orders like yours, being built by the OEM and not by Club Champion, we are at the mercy of their timelines but we're still following up daily and pushing items through as much as we can.

 

None of this changes your frustration, and I completely understand that. For what it's worth, I'm sorry you're waiting on your sticks and I wish we could deliver better news when you give us a call. We're all anxiously awaiting golf season (especially in markets like Chicagoland, where our HQ is based) and the sooner we can all get out there and enjoy a round, the better. Here's hoping that you receive that long-awaited shipping confirmation email very soon. 

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8 minutes ago, Club Champion said:

Corporate team member here. While your frustration is completely understandable, there are a few items of context left out of this note. I just listened to your phone call with Brendan, your phone call with Matt and then read the email chain with Adam — we do keep records of all communications so we can cross-check information and for training purposes. A big item that is missing is your communication with Adam on 3/5, in which he states:

"B—e,

We apologize for the confusion. I just got off the phone with our Ping buyer. Ping did send them out and they got held up in Texas during all their weather madness. FedEx currently has them, but they have not yet provided us with a tracking number so we do not have an exact delivery date at our disposal, but we do know they are en route. I know this wasn't what you wanted to hear, but it's the best information we have at this exact moment. I can assure you that we will prioritize your order and have it skip the bulk of the line when they do arrive.   


We greatly, greatly appreciate your patience throughout all of this."

 

In reading some of your additional comments, it seems like you were looking for a general "we're not sure, but we're working on it" response, which was provided above and over the phone alongside some of the estimated dates. During your call with Matt, he states, "We are currently waiting to hear back from PING, which is the reason Brendan hasn't called back yet because we just don't have an answer for you at this time."

 

We would always prefer to deliver great news, but the reality of the golf industry at this time is a daunting one. Even as recently as four weeks ago, we were getting components (more slowly than normal but) at a reasonable pace. This is changing daily now — PING and other OEMs may give us an ETA on a Monday and then update us two days later to reflect an additional wait. This makes for some very confusing and very frustrating communications on both ends. 

 

Like the rest of the industry, we are doing the best we can with what we've got and trying to provide as much info as possible, especially when an excited customer such as yourself reaches out. As noted in your initial post, you were given multiple dates over the course of your communications — this is because we want to answer you as honestly as possible with the info we have available at the time. As mentioned in your calls, the info given is what we have at that moment but that info can change if the OEM or shipping company hits a snag. Especially for orders like yours, being built by the OEM and not by Club Champion, we are at the mercy of their timelines but we're still following up daily and pushing items through as much as we can.

 

None of this changes your frustration, and I completely understand that. For what it's worth, I'm sorry you're waiting on your sticks and I wish we could deliver better news when you give us a call. We're all anxiously awaiting golf season (especially in markets like Chicagoland, where our HQ is based) and the sooner we can all get out there and enjoy a round, the better. Here's hoping that you receive that long-awaited shipping confirmation email very soon. 

 

I appreciate your response on these forums. However, that quoted communication from Adam ignores the fact that he told me on the 3/9 that he set an alert for the morning of the 11th was going to follow up with me on that day, and has since been ignoring further e-mails.

 

And I would be a lot more understanding of you guys being at the mercy of the OEMs if you would have simply given me my order number and the means to contact Ping directly and cutout the middle man.

 

At the end of the day, this would all be a lot less frustrating if I had a backup set of clubs to use in the meantime. 

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This is Golfwrx.You have too have Backups..Plural...its The Wrx Ho Safety Net.As a red dot Ping Guy i know i can grab i15 or s58 irons again and Happiness is here.Grab a spare set Now!

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5 hours ago, Afternoon Spray said:

 

I appreciate your response on these forums. However, that quoted communication from Adam ignores the fact that he told me on the 3/9 that he set an alert for the morning of the 11th was going to follow up with me on that day, and has since been ignoring further e-mails.

 

And I would be a lot more understanding of you guys being at the mercy of the OEMs if you would have simply given me my order number and the means to contact Ping directly and cutout the middle man.

 

At the end of the day, this would all be a lot less frustrating if I had a backup set of clubs to use in the meantime. 

Ping doesn't operate that way.

 

1st thing you'll need is the account number from the order.......which just isn't happening 

 

Even if they gave you an order number, unless you have the account # from which the order was placed, you're SOL on arrival,  in regards to Ping.

 

Not defending anyone- just stopping the confusion 

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27 minutes ago, princelyryno said:

Am I the only one who is put off by a club champion rep posting a specific phone conversation and quoting the call to defend an order being months late?  A company with good customer service would be apologizing for the delay and offering some sort of discount. Posting quotes from a recorded phone call on a public forum basically saying the poster is misleading at best, a liar at worst rubs me the wrong way. 

 

I mean, I don't even necessarily blame them for trying to do damage control if they think they're being perceived negatively. What frustrates me the most is that they still don't give me straight answers. Someone finally told me today that they're at the build shop, but I still haven't gotten one of the automated confirmation emails that they've arrived at the build shop that I got with my driver and 3 wood, so I don't really believe it yet. Hopefully I'm wrong and they ship them out to me ASAP but I've lost a lot of faith in them. 

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WRX has deleted the thread that I started.   Back in March 2020, I dropped off my 8 iron to the local CC location for warranty repair.   I kept a detail log of when and who I talked to including the corporate office in Chicago.   It turned into a disaster and at one point, I said, forget the warranty, give me back my club.   Several months later (4), they did make it right by me but Covid has affected everything and everybody.   The lack of communication was the disconcerting part of the whole process.    

 

Social media can be your friend.

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This whole situation is ridiculous and downright shady. CC, at least have the balls to admit fault and offer some sort of reimbursement for the deception. The cost is a premium but the service/delivery is on par with AliExpress. I think the House and Senate operate more efficiently at the moment, yikes.....

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Sorry to hear about your situation OP— hopefully you at least get the clubs even if you aren’t going to be made whole. My distaste for club champion spans back to a few years back when my fitter essentially started to half a** my fitting as soon as I said I wasn’t planning on walking out after ordering clubs that day. I had a bag of relatively new gear (it’s WRX) and am fortunate to have a few different outlets I purchase through that can beat retail (and especially CC) prices. With that in mind, had I been fitted for something exclusive at the time (PXG fwy with aftermarket shaft, some funky driver shaft, Miuras, etc) I totally would have purchased through club champion. I just wasn’t going to pay their premium for AP2s with X100s or something. Now, I didn’t say that verbatum— I wanted to pay my fitting fee, get an idea of what changes I needed to make, and would settle up with this fitter. I essentially got treated like I was in there to take advantage of their launch monitor, waste his time, and have a demo session with new clubs. My fitter’s enthusiasm did a total 180 after I didn’t immediately agree to whatever $1200 driver combo he had together after 10 swings. He rolled his eyes, put some more combos together for me to hit, clicked through the numbers, and tried to make me feel stupid for being there. Keep in mind— I had a full bag fitting that day. For a company that offers high quality, “tour level” fittings, they sure didn’t deliver for me. I would not go back and wouldn’t recommend to anyone. If you want that experience— there are so many better options. 

Edited by benthegolfer

Callaway Epic Speed Triple Diamond LS 9 Fujikura Ventus Red 6X 

Titleist TSi3 13.5 Fujikura Ventus Blue 8X 

Titleist TSi2 18 Project X RDX Black 80 6.5 

Srixon ZX7 4-PW Nippon Modus 120X 

Titleist Vokey SM8 50.12F True Temper Dynamic Gold Tour Issue S400

Titleist Vokey SM8 56.14F True Temper Dynamic Gold Tour Issue S400

Titleist Vokey SM8 60.10S True Temper Dynamic Gold Tour Issue S400

Odyssey White Hot 2 Ball 

 

 

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8 hours ago, princelyryno said:

Am I the only one who is put off by a club champion rep posting a specific phone conversation and quoting the call to defend an order being months late?  A company with good customer service would be apologizing for the delay and offering some sort of discount. Posting quotes from a recorded phone call on a public forum basically saying the poster is misleading at best, a liar at worst rubs me the wrong way. 

No— you aren’t the only one. Agree 100%

  • Like 1

Callaway Epic Speed Triple Diamond LS 9 Fujikura Ventus Red 6X 

Titleist TSi3 13.5 Fujikura Ventus Blue 8X 

Titleist TSi2 18 Project X RDX Black 80 6.5 

Srixon ZX7 4-PW Nippon Modus 120X 

Titleist Vokey SM8 50.12F True Temper Dynamic Gold Tour Issue S400

Titleist Vokey SM8 56.14F True Temper Dynamic Gold Tour Issue S400

Titleist Vokey SM8 60.10S True Temper Dynamic Gold Tour Issue S400

Odyssey White Hot 2 Ball 

 

 

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