Taylormade Delay from Club Fitter

[very mediocre golfer]

I am hoping to get a sanity check from all of the smart people on this forum about a timeline on getting new clubs.  The background is I went to a local club fitter and had a fitting and ordered some custom clubs through them.  The dates ordered and clubs are:

 

Ordered on 6 February:

P790s with $-taper shafts

 

Ordered on 13 Feb:

Sim2 Max 3 hybrid with Hzrdus smoke shaft

Sim2 Max 9 degree driver with Rogue silver shaft

 

They told me initially that it would be 4-6 weeks after each order.  I just called them to get an update and now they are saying that all of the clubs won't ship until 26 August.  As this is over 6 months after I ordered the clubs I asked for an explanation and they said that "specialty stores" are last in line to get clubs from Taylormade behind website orders, big box stores and pro shops.  Am I being taken for a ride on this?  6 months seems to be ridiculous, even from a "specialty store."  I am trying to figure out a way forward and would appreciate any insight on the issue.  Thanks!

[Cactus Jack]

Six months is the longest delay I've heard, but no, you are not being taken for a ride. COVID has hit every manufacturer hard. Ping, Mizuno, Srixon, Golf Pride, shaft manufacturers, everyone is running way behind. There is nothing your fitter can do to jump the line. Also, there's no way of them knowing with certainty when your clubs will arrive, because the manufacturers don't know either. 

 

Side note, delays are hitting every industry. For example, I need to replace a garage door and was quoted 4 months, my wife tried to buy patio furniture as was flat out told not to place an order, my mom needs an oven but can't get one for 3 months. I think we all need to adjust our expectations as it seems like we'll be in this new environment for the foreseeable future. 

[BallerNate]

7 hours ago, very mediocre golfer said:

I am hoping to get a sanity check from all of the smart people on this forum about a timeline on getting new clubs.  The background is I went to a local club fitter and had a fitting and ordered some custom clubs through them.  The dates ordered and clubs are:

 

Ordered on 6 February:

P790s with $-taper shafts

 

Ordered on 13 Feb:

Sim2 Max 3 hybrid with Hzrdus smoke shaft

Sim2 Max 9 degree driver with Rogue silver shaft

 

They told me initially that it would be 4-6 weeks after each order.  I just called them to get an update and now they are saying that all of the clubs won't ship until 26 August.  As this is over 6 months after I ordered the clubs I asked for an explanation and they said that "specialty stores" are last in line to get clubs from Taylormade behind website orders, big box stores and pro shops.  Am I being taken for a ride on this?  6 months seems to be ridiculous, even from a "specialty store."  I am trying to figure out a way forward and would appreciate any insight on the issue.  Thanks!

Wow...I thought Srixon was running behind with a 4-6 week delay, but this is on a whole other level!!

 

I’ve looked at placing orders with Srixon, Callaway, TaylorMade, and Sub 70. Of those, Sub 70 have the quickest turnaround and will be the most transparent about what they do and don’t have in stock.

 

Pulled the trigger on irons from Srixon and a 3-Wood from Sub 70, so we’ll see how long they take to arrive.

Even with COVID and all the delays though, there’s no way it should take 6 months to fill an order...that’s just bad business.

Edited March 28, 2021 by BallerNate

[jallen0119]

6 hours ago, very mediocre golfer said:

I am hoping to get a sanity check from all of the smart people on this forum about a timeline on getting new clubs.  The background is I went to a local club fitter and had a fitting and ordered some custom clubs through them.  The dates ordered and clubs are:

 

Ordered on 6 February:

P790s with $-taper shafts

 

Ordered on 13 Feb:

Sim2 Max 3 hybrid with Hzrdus smoke shaft

Sim2 Max 9 degree driver with Rogue silver shaft

 

They told me initially that it would be 4-6 weeks after each order.  I just called them to get an update and now they are saying that all of the clubs won't ship until 26 August.  As this is over 6 months after I ordered the clubs I asked for an explanation and they said that "specialty stores" are last in line to get clubs from Taylormade behind website orders, big box stores and pro shops.  Am I being taken for a ride on this?  6 months seems to be ridiculous, even from a "specialty store."  I am trying to figure out a way forward and would appreciate any insight on the issue.  Thanks!

I have heard (from other people ordering from TM) there are serious delays on the P790's. I don't know what is driving the delays, but there seems to be some truth to it. 

[dmbrill719]

Specialty stores are not last in line...that's just not true.  Either this guy is bitter at TM, or he owes them a lot of money and TM isn't shipping him.  To say custom clubs take longer b/c he's a golf specialty store is just silly.  I would take my business elsewhere though...not b/c of the 6 month delay, but b/c he's a fool.  Now, I'm not saying it's not going to be 6 months...maybe it will.  But it makes no sense that all the clubs will be 6 months.  The only reason that could be the case with your specific order is if all clubs have the same grip, and that grip won't be in until Aug.  If so, I'd change grip.  But it should be easy for the fitter to find out from TM what component is backordered for each of the clubs ordered.

[br61]

Some shafts are taking longer to receive than heads for TM. I ordered P7MC about a month ago, originally was scheduled to ship 3rd week of April but moved back to end of May at the latest. I'll wait though. Now, I'm hearing lot of latest orders will not ship until this summer.

 

Your guy can see which components are the reason for the delay in his TM ordering site. The dates shown usually means the latest date TM expects to receive their components so it could be few days or weeks earlier if they are lucky to receive the components by then.

[third-times-a-charm]

Ask which components are the cause of th delay and switch them out. If it’s the branded heads then you’re SOL and need to change plans.

 

Six months is way out of line for any manufacturer to tie your money up for that long.

 

COVID is not an excuse anymore. 

[Skhacker]

33 minutes ago, third-times-a-charm said:

Ask which components are the cause of th delay and switch them out. If it’s the branded heads then you’re SOL and need to change plans.

 

Six months is way out of line for any manufacturer to tie your money up for that long.

 

COVID is not an excuse anymore. 

It is unacceptable for a manufacturer to take payment on a six month lead time for a consumer, but COVID is the reason for the delays. Many companies have simply stopped accepting orders until they have product available. 

[dmac4g]

KBS shafts have been causing delays. Check with the store and have them see what is causing it.  I would bet it’s the shaft giving you the shaft!

[woods991]

22 minutes ago, Skhacker said:

It is unacceptable for a manufacturer to take payment on a six month lead time for a consumer, but COVID is the reason for the delays. Many companies have simply stopped accepting orders until they have product available. 

Just think the time you get it the new Taylormade line will be a month away...

[GHIN n Juice]

I ordered a set of irons and a driver from the TM rep in January.  The driver just arrived and the iron ship date was originally March 26.  The TM rep now says ship dates are unknown. They are having issues with not only heads but all components.  Anything not stock is very behind.  

[Skhacker]

13 minutes ago, woods991 said:

Just think the time you get it the new Taylormade line will be a month away...

Will run out of warranty before you get them. 

Edited March 28, 2021 by Skhacker

[Ereim]

So they are a specialty store but don’t build the clubs in house? Are they more like a mom and pop retail store with a launch monitor and the ability to change grips? 

[Shilgy]

The OP sounds to me like the store just put in his order as part of a stock order. Pro at my club has told me TM is quoting August, and later, for wedges, drivers, gloves for stock in the shop as sold items are shipping first.

[lefthack]

Sounds like he's passing blame and that's not cool. Unless that's how TM operates and that also isn't cool. But my guess is TM runs a standard first in, first out style business and doesn't look at online vs big box vs Bob Club Hut 

[TwistedSister]

Get your money back!!

[Cactus Jack]

If you fall into the meat of the bell curve, take a look at the used market. In my opinion, prices are higher than I expected, most likely due to supply/demand/stimulus checks, but you might be surprised by what you can find. Also, you might be able to find something in your specs and delivered in six days vs six months. 

[MPAndreassi]

Unfortunately that’s how backed up everyone is. I took me almost 4 months to get a pitching wedge from T100S Titleist with a Project X shaft. It seems that a lot of the manufacturers are having issues sourcing their heads, I know that was the deal with Titleist. As mentioned above, and in other threads, KBS is running way behind and Golf Pride as well. So it’s probably some combination of all three delaying the order. 
 

As far as what the shop told you about order fulfillment, I’m not sure whether that’s accurate or not. 

[ChxDigLongBall]

I ordered a set of TM p770's Feb 3rd for a member. Initially quoted March 9th ship date, has been pushed to April 21. Shafts and grips are in stock, heads are backordered. PING is currently quoting 16 weeks for orders. I work at a green-grass facility and my friend runs a very large specialty shop, quote times are the same. Another member asked me to order a full set for his wife at the end of February, was quoted July 16 ship date from TM so tried Callaway and April 19th is the date.

 

Stuff is delayed. I haven't heard of February to August but I'd definitely ask your fitters to call whoever you are ordering from and see which component is delaying the order. If it's the heads, you're sort of SOL unless there is another head that was very close in comparison. If it's shafts, same thing. If it's grips, pick another grip that is in stock and get them.

[chasethebirdie]

If you go online and play around “recreating” the order you can see which components are giving the worst ship date. 

[chasethebirdie]

As others have mentioned, things are delayed across many industries, months to wait for golf clubs though isn’t worth it - The season will be over!

[martinbns]

I just ordered and received a set of Apex DCB irons, I went through the fitting etc with my Pro in late Feb.  Ordered them with Tensei silver shafts, after no updates online to the club they showed up last week but with the Recoil Dart 75g shafts.  When my pro called they told him the Tensei shaft would be on backorder until at least july/august and even then no guarantee.  

 

Supply chains are still messed up due to covid, first plants shut down sporadically all over the world, then we all needed to find outdoor activities that were safe, then people got stimulous cheques.  My Boss bought a new boat and inquired about ordering a different colour and they told him it would take a year.  

[grochol17]

I found your clubs:

 

 

 

[very mediocre golfer]

To clarify a few of the points for the club order.  A friend of mine also ordered sim2 Max irons with modus shafts and is also being quoted 26 August for shipping.  All of the clubs I ordered have the standard grips as well.  The store is also saying every one of their Taylormade orders is saying a shipment date of 26 August.  Lastly, this was supposed to be a reputable club fitter because I found them from looking through the golf digest top 100 club fitters. 

 

So I guess I am trying to figure out what the better option is here.  I assume that Taylormade will fill orders as they get them, so theoretically because my original orders were in February they should be filled earlier than if I order off of the website now.  However, with the same build on the website the Sim2 Max driver and Sim2 Max 3 hybrid say they will ship on 22 April (the irons are another story due to the KBS shaft delays).  Do you think this is a discrepancy on just the quoted shipment date and I should still get the earlier order sooner, or something strange is going with the club fitter I ordered it through?  Thanks again for all of your help, I am really hoping to get to play with the new clubs this season!

[reider69]

I ordered some Vokeys and was told it would be a month before shipment due to the Project X 6.5 shafts I ordered.  

[JayAreOhh924]

Went for a fitting last week for a Sim 2. Was told the process time depends if they have the components in stock. Ventus Blue and Sim 2 8*. He couldnt give me an answer if either were in stock so needless to say I did not place an order to gamble on. I'll piece it together myself instead (plus I get an extra stock shaft out of it for the same price... )

[osh9]

2 hours ago, reider69 said:

I ordered some Vokeys and was told it would be a month before shipment due to the Project X 6.5 shafts I ordered.  

Apparently there’s a shortage of PX6.5 shafts with OEM’s everywhere. Not exactly what I wanted to hear with placing an order for a set of T100s with those shafts. Although I was quoted 3-4 weeks for ship date..

[BYK]

8 hours ago, martinbns said:

I just ordered and received a set of Apex DCB irons, I went through the fitting etc with my Pro in late Feb.  Ordered them with Tensei silver shafts, after no updates online to the club they showed up last week but with the Recoil Dart 75g shafts.  When my pro called they told him the Tensei shaft would be on backorder until at least july/august and even then no guarantee.  

 

Supply chains are still messed up due to covid, first plants shut down sporadically all over the world, then we all needed to find outdoor activities that were safe, then people got stimulous cheques.  My Boss bought a new boat and inquired about ordering a different colour and they told him it would take a year.  

Kinda random they just switched out the shafts on you

I guess they were trying to be proactive, since it would have been 4-5 months before what you wanted became available.

Sounds like they called an audible and didn't ask you if that was an OK change?

[martinbns]

1 hour ago, BYK said:

Kinda random they just switched out the shafts on you

I guess they were trying to be proactive, since it would have been 4-5 months before what you wanted became available.

Sounds like they called an audible and didn't ask you if that was an OK change?

That's what I think happened.  My Pro said if I didn't want them we could send them back but the 75g Dart is very similar to what I ordered.  I'm going to keep them and see.

[BYK]

9 hours ago, martinbns said:

That's what I think happened.  My Pro said if I didn't want them we could send them back but the 75g Dart is very similar to what I ordered.  I'm going to keep them and see.

Cool

Did he say what would happen if you played them and they didn’t work out for you? See ya stuck with them then?