Look what our friends at the USPS delivered today....UNREAL

[sfehlman22]

USPS....what a dumpster fire anymore. I've had boxes show up bent, smashed, opened, but NEVER delivered in half. Yes. That's right. In half and the shaft (Tensei) sticking right out of it. I cannot believe it. They also taped an "apology" sticker to it. Nothing about filing a claim, just that "we're sorry". The shipper is working on his end now. Lesson learned here.....ALWAYS INSURE WITH THE GOVERNMENT. 

 

USPS....Unreal @#$&y Performance Service.... best acronym I can post that's clean here 

[the bishop]

well the apology sounds sincere...

[jblough99]

That should have never been delivered.  Should have been stopped at some point along the way and processed as damaged and returned to the shipper.

 

Hoping the shipper paid for Insurance.  I know I used to always cheap out and forego insurance, but with what I've seen over the past year and a half, it's cheap piece of mind.  Always work insurance into my pricing these days.

[cardoustie]

I swear club boxes get jumped on by angry employees

[chasethebirdie]

Wow, that’s ridiculous. Should have been returned to shipper before the apology note was even placed on the box 

[shoot4par]

Whose your USPS delivery guy, Bruce Banner? My sympathies....

Edited April 6, 2021 by shoot4par

[Shilgy]

2 hours ago, the bishop said:

well the apology sounds sincere...

Well sure,it’s a nice note but not even a tube of gorilla glue?

 

Not to make light of the issue. I agree with the others about insurance...I used to pass but always insure these days.

[SubaruWRX]

Consider the shaft tipped, free of charge. Courtesy of USPS. 😆

[Gohigh]

Times are crazy... Things are definitely not normal... I cant imagine working for USPS right now, with all the extra work and stress of dealing with pandemic traffic of delivery goods on top of all the mails... Im not saying what happened to you is right, or that I dont cringe when I see that box, but we should try understand things get damaged, lost, stolen, and sometimes broken in half. Just feel like people dont give enough credit where its due. But yes, like you said, insure always regardless of who you ship with.

[Buzzkill]

Had an empty box minus shoes delivered once, USPS label said contents missing!

[JAM01]

Same thing happened to a shaft I shipped via USPS. Box showed up bent at a 45 degree angle. I refunded the buyer immediately and filed an insurance claim with multiple photos. It was denied as they wanted me to bring the box to a annex for inspection. Fortunately it was only $20. Won’t EVER use USPS to ship again. 

[naj959]

3 hours ago, cardoustie said:

I swear club boxes get jumped on by angry employees

 

I used to work in one of the main hubs and you're not far off on your assessment. Lot's of disgruntled people that don't really want to be there and just show up to collect a check.  Whatever you do; do not write fragile on a package! I've seen so many take it as some sort of slight towards their intelligence or a challenge of sorts and toss the item as hard as they can.

[Hobbs]

But the grip is still good, correct?  I'm kidding.  Sorry this happened to you and the seller.  No excuses for a box to be cut in half!

[tucson5190]

My experience with USPS is consistent with your photos.  Lucky they ever get a package delivered intact.

[cardoustie]

I had the Same thing happen last year where 10” of the shaft were sticking out of a bent in half box and a cracked open end.  Seller gave me full refund even though shaft was fine

 

I bring in a lot of golf stuff from the USA and I swear 40 percent of the boxes have bends in the middle upon arrival

[Jmm96]

I can't even imagine a scenario during shipping where that much force would be applied to a package! It's just amazing the amount of force needed to snap a graphite shaft like that. I knew things were bad when rumors of mail into Detroit being rerouted across the country just for sorting. I literally just received a Christmas card.

 

But this is pure insanity.

[jblough99]

Not casting any blame on the seller as this falls squarely on USPS but it’s not a good idea to ship a shaft in a box that size unless you completely pack it tight with newspaper or some kind of solid filler.  If the box isn’t completely full, the box will collapse and bend/break whatever is inside.

I always ship shafts in a round tube, has so much more structural strength.  I’ve never run into this issue using the right shipping container.  I’ve even gone as far as going to Home Depot and buying a length of PVC pipe and 2 end cap to ensure this kind of thing can’t happen.  Just something to keep in mind when selling shafts.

[jacob7071]

I've snapped an old graphite shaft on purpose before - it's not easy to do!  But OMG, if I hear another company or spokesperson say "we're gonna do better," I'm going to lose my $h!+.  Why don't they just say, "we had to break this box to learn not to mistreat the packages - sorry it happened to be yours."

[jaw2k9]

For what it's worth, every Callaway box I have gotten in 2020 and 2021 (including 2 very recently), have been damaged, thankfully the putters were not.  This was UPS.

 

I have gotten 2 clubs and 1 shaft via USPS - they arrived in good shape - but again boxes damaged. One so much that I took photos before I opened expecting it to be damaged.  The shaft was mailed in a tube that then placed in a box - it arrived VERY well condition (no damage to the box.

 

I suspect that most drivers/shafts are at the long end of what the machinery can tolerate, it hits a turn, another box behind it (on a high speed conveyor) and damage.  So, when I SEND shafts (and not clubs with removable heads), I put the shaft in a white plastic plumbing/pipe, tape up both ends and then put it in a box.  I received a shaft once just in the pipe with ends taped - maybe it was a 2" pipe and label taped on.  No issues. 

 

Only way to send a valuable item - and it's just not that much more.

 

I have a bunch of PXGs coming (I hope next week), Fedex ground - no idea how they handle their packages but it will require a signature so I assume they will handle with kid gloves...hmmm, maybe that's the REAL answer, require signature - a pain for sure, but if the delivery person has to see you face to face -will the package arrive more safely?

[endy]

Man that is rough. I hope seller bought extra insurance, because even if USPS claims fault like this, they still refuse to cover it. I Sent a putter with Stability Tour shaft to Texas, was delivered with the box SMASHED. Like someone ran it over. Snapped the Stability shaft in half. There was also a note inside the box, where USPS claimed responsibility saying the box was damaged in their care. I almost always buy insurance, and I specifically remember thinking I bought insurance for this one especially with the expensive shaft in it. Looked back, and somehow I must have skipped over it. Even with the letter claiming fault, and an appeals process, they still denied the claim. Needless to say, I double check that I bought insurance now. 

[jblough99]

6 minutes ago, Jmm96 said:

I can't even imagine a scenario during shipping where that much force would be applied to a package! It's just amazing the amount of force needed to snap a graphite shaft like that. I knew things were bad when rumors of mail into Detroit being rerouted across the country just for sorting. I literally just received a Christmas card.

 

But this is pure insanity.

If ppl understood how packages actually moved in any of the shipping/freight carrier systems then they would not be surprised at all how this happens.

 

Everything is loaded into a tractor trailer, which is packed floor to ceiling, roughly 50’ long by 8’ wide by 9’ tall.  So image how many packages fit in one of those.  Then that trailer is hauled 100s or even 1000s of miles, constantly bouncing/shifting/moving.  If your package happens to be in the middle or near the bottom of that trailer and something heavy is above it, well you can figure out the rest.

 

Its almost never the case that damage is caused by human handling but mostly in transit from point A to point B.

[krutoi]

That is horrible! I've seen that happen with other services also. Th boxes were mangled and the top open. I wonder if "Fragile" "Handle with care" stickers would help.🙁 BTW. If you are shipping shafts take a swimming pool noodle and insert a shaft in it. That is the best form of protection I found so far.

Edited April 6, 2021 by krutoi

[hppyjohn]

UPS isn't any better, even with "insurance".  I shipped a driver, box was bent on arrival, shaft was snapped completely in half.  Sent the buyer a replacement shaft same day, filed a claim with UPS....crickets.  Spoke with my UPS account rep and she told me that the chances of getting reimbursed were slim to none, and that UPS only reimburses for the materials (not the actual shaft value).

 

Here's a pic of a shaft that arrived over the weekend via USPS.  Shaft had no damage, but the box was beat up and partially open on arrival.

[LeftyMatt24]

3 hours ago, krutoi said:

That is horrible! I've seen that happen with other services also. Th boxes were mangled and the top open. I wonder if "Fragile" "Handle with care" stickers would help.🙁 BTW. If you are shipping shafts take a swimming pool noodle and insert a shaft in it. That is the best form of protection I found so far.

It’s not cheap to ship but a PVC pipe will keep the shaft protected and won’t bend. It weighs a lot compared to a box but I know shaft is safe. 

[Circaflex]

Obviously this is on the shipping company, but I cringe seeing a shaft like that free floating in a box. I had a few shafts delivered just like that the other day and was surprised they werent messed up, lucky I guess, however it would make sense when shipping a shaft to put the shafts into PVC pipe, then into the box.

 

Clearly I cannot read and did not see the above comment, whoops.

Edited April 7, 2021 by Circaflex

[happygolfer]

I just received a crushed box from USPS and to my amazement, the shaft was intact.

 

I've received so many damaged and creased boxes recently that I purchased the 275lb double walled boxes from uline and have started to use those to ship clubs I sell. It was expensive ($98 for 15 boxes) but these boxes are sturdy.

[ctmason_98]

Who was it years ago who got a box delivered that was supposed to include a club or something. Instead he got a torn portion of the box with, “Sorry” written in marker on it...loved that story. 

[Valtiel]

We have all experienced some form of horror story or another with just about any/every shipping company, it is just an inevitability unfortunately. Thankfully in this case it was a pretty cheap shaft, but its the principle of thing of course. 

[nuthin but a hacker]

USPS is horrible right now. What they’re not destroying takes forever to arrive. I got a set of irons this week delivered with a huge hole in the corner of the box. Luckily the seller packed them securely so nothing was lost. But the hole was big enough for a club to fall through. A few weeks ago I ordered some golf balls that took 2-1/2 weeks to get here. 2-3 day priority mail is more like 2-3 weeks non-priority mail. I’m now waiting on a putter from one state over to get here. It’s been 9 days so far and the tracking number hasn’t been updated in 3 days. Their service is garbage. I’ve never had these problems with UPS or FedEx. 

[deadsolid...shank]

On 4/6/2021 at 7:33 AM, jblough99 said:

If ppl understood how packages actually moved in any of the shipping/freight carrier systems then they would not be surprised at all how this happens.

 

Everything is loaded into a tractor trailer, which is packed floor to ceiling, roughly 50’ long by 8’ wide by 9’ tall.  So image how many packages fit in one of those.  Then that trailer is hauled 100s or even 1000s of miles, constantly bouncing/shifting/moving.  If your package happens to be in the middle or near the bottom of that trailer and something heavy is above it, well you can figure out the rest.

 

Its almost never the case that damage is caused by human handling but mostly in transit from point A to point B.

I can’t speak to USPS or UPS and their packaging, but FedEx Express isn’t that way at all.