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Having problem with a member here. (bam3352)


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I purchased a wedge from a member on May 8th.
I noticed it was shorter than my other wedges and I cut the grip to maybe try to put in an extension or something. I found the shaft is damaged. 

I immediately contact the seller to see what’s with the shaft (damage and the lenght).
No response from him for a week.

I tell him I’m going to escalate with PayPal. No response from him. 
I get my refund from PayPal today (almost a month later)

He leave me a negative feedback today saying I got my refund and kept the item. 
he also now mentions generally orders his wedges 1/4” short! (This is not mentioned in his ad)

I write him back I can send the wedge if he send me the shipping cost. 
Am I in the wrong?
 

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"He leave me a negative feedback today saying I got my refund and kept the item."   Isn't that exactly what you did?   I agree he didn't handle it correctly by his non response, bu

If its just 1/4" I would have kept the wedge and moved on. It's not much work to clean up the end of the shaft and install an extension which he was going to do anyway before he cut the grip off.

Length adjustments should be mentioned, even if 1/4th isn't a big deal. He should have responded sooner.   However, that is not damaged. Clubs come that way frequently.   I would c

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Was the shaft actually damaged or is It cut jagged? I’d I agree this is less than ideal , but was there any request on your part for length? Depending on the degree of the wedge , 1/4” +/- isn’t a game changer unless you asked and got told differently. If so , then they should be responsible for return shipping. 

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I think it's the seller's responsibility to disclose any adjustments made to the item.  Unfortunately there are dishonest sellers in this community and it's a shame.

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I didn’t ask if it was cut or extended. 
if it’s not mentions in the ad, don’t we all assume it’s standard length?

1/4” may not make much difference in other (long, middle) irons, but I can clearly tell it’s shorter when I address with the club (wedge 58 bent to 59)

i get a response from him almost a month later after ignoring my messages (same day PayPal refunded my money), telling me he generally orders 1/4” shorter for all his wedges.

he said that’s how it came from titleist, but the pic show me it was cut jagged. 

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Hmmm,  Everyone is different...I'm curious, how old was the wedge? And make? 

After having thousands of exchanges--I try to be positive and don't make something little into a big thing. If I was your friend, I'd say--"don't stress over this--it means nothing--give it to me"  and then I'd happily fix it for you.

1) did he know it was 1/4" under standard? I'm not sure I would know or the average golfer would notice.

2) if I pulled off a grip and that was there and the shaft's integrity was not affected--I'd cut the end more and add extension:)

3) I wouldn't file a pp over that--I would tell him about it (and I've bought/sold thousands of items)--and usually people say "sorry I didn't know I'll refund $10 bucks or $20." If they don't respond, I'd forget about it. I mean if you cut off the end and add a 1/2" extension and grip it--you will never ever be able to tell. 

4) I have many examples of people not noticing a flaw in a club they sold me--and I didn't notice it either and when I sold it 3 weeks later because I can't make a putt with it, the new owner sends me a 2 page email about the flaw the first 2 owners never saw. Of course I always try to make it right.

5) good luck--I mean that sincerely, and I would eat the return shipping and send it back--I don't know about you but I'd rather know deep inside that I handled something with integrity even if it cost me $10 or $20 bucks. And by telling you this I am reminded that there are a few things in my life I have to attend to and make right. "Impeccable" is one of my spiritual words I aim for but rarely embody.

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1/4" is generally not meaningful, especially on a wedge but you imply that you think its more than 1/4". That little of a difference could easily be explained due to measuring method differences. That said no where are actual measurements mentioned so none of us can actual give any kind of informed opinion, too many facts are missing. However long he orders his clubs I don't believe that is a factory cut shaft so I wouldn't be surprised if it is shorter than it should be. Taking a month to respond to you is bad form regardless.

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No, youre good assuming 1. the timeline you laid out is accurate (refund came today, so did the negative feedback) and 2. You intend to return the wedge. Seller can consider the shipping cost the price of not disclosing all relevant information. That said, I've paid shipping in the scenario in the past to just be done with the deal, hopefully you both can come to an agreement. 

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The cut is like half clean, like they cut most of the way thru it then broke off the remain portion of the cut.... weird for sure, but I wouldn't assume the seller knew anything about it. If he did in fact order it a 1/4" short, and it came that way under a grip, the seller would have no idea what the cut under the grip looked like. I don't feel like the seller had any ill intent in this scenario... but he certainly could have mentioned in the ad that the club was 1/4" short of standard. 

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Only reason I filed pp was because I didn’t hear anything from him after a few attempts to reach out to him. 
I would have loved to just talked to him and somehow resolved the issue.

and just to note, he did tell me the butt end of the grip was punctured and didn’t know why it was like this, which I didn’t think any of it. 

 

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7 hours ago, newwave said:

I didn’t ask if it was cut or extended. 
if it’s not mentions in the ad, don’t we all assume it’s standard length?

1/4” may not make much difference in other (long, middle) irons, but I can clearly tell it’s shorter when I address with the club (wedge 58 bent to 59)

i get a response from him almost a month later after ignoring my messages (same day PayPal refunded my money), telling me he generally orders 1/4” shorter for all his wedges.

he said that’s how it came from titleist, but the pic show me it was cut jagged. 

You bought a used wedge and didn't ask what the length was?  Can't imagine anyone buying a golf club they intend to use and not knowing the length.  Your real complaint seems to be it is short and that seems to be on you.  

 

What did it cost? What kind of wedge? Most important what was the actual ad copy?

 

Seller's communication was poor and no excuse for it, but we don't know how your communication was styled.  We don't know what you represented to PayPal. The top of the shaft isn't ideal, but doesn't seem like the seller knew about it.

 

Depending on the ad copy, may just be a mutual mistake - if so, you getting your money back and eating the cost of sending it back isn't unreasonable.  Seller's poor communication has me thinking if he wants it back he should pop for the cost - but that's more of a "punishment" angle, lol.  Still, I see a buyer beware vibe here despite the seller's apparent conduct.

Edited by Hawkeye77
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1 hour ago, Hateto3Putt said:

"He leave me a negative feedback today saying I got my refund and kept the item."

 

Isn't that exactly what you did?

 

So I should have sent the wedge without hearing from him or before getting a refund? I got my refund yesterday from PayPal and accused of keeping the wedge from the seller yesterday.

it’s would not have been a big deal if the seller and I would have been in communication. I’m posting this here because I don’t think I was warranted a negative feedback, when I tried my part to resolve the issue.

I have no intention of keeping the wedge without paying for it. 

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27 minutes ago, Hawkeye77 said:

 

What did it cost? What kind of wedge? Most important what was the actual ad copy?

 

Unless its a glitch the entire ad copy was deleted on May 10 by bam3352. His previous ads have not had their content deleted other than pics which is pretty standard practice.

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I'd say, at this point, just send the wedge back, but on your dime.  That's how it usually works.  If you are planning on extending it, then you can just cut the damaged part off.  To me, it looks like the butt end of the club was smashed down on the ground either really hard or repeatedly.  The butt cap will cut like that when the end of the shaft is sharp and slammed into the hard ground... maybe on install or during a round... hard to say exactly when though.  It is NOT something I would expect to see from the factory and when the factory installs a grip they twist the grip tape into the butt of the shaft.  I have never seen the butt end of the shaft open like that unless it had already been messed with.  

 

You can always resend the paypal if you are going to keep it I would think, which is probably what I would do and then just keep this seller off your radar.  If anything, it seems like it would have been easily fixable had the seller had better communication, which is 90% of the problems with people using the BST around here.  He obviously didn't disclose info that he knew and that is unfortunate since it could have saved you, and him, all of this.

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If you are that particular about the length of the wedges you would've asked before you purchased it. as others have said, that is not damaged, unfortunately quality control is always what we wish it was. after you got your refund you should've sent it back, asking for him to pay for shipping is an outrageous move in my opinion. 

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Without seeing the original ad and Based off the info of this thread alone I’m not paying for return shipping if I’m that buyer. The shaft looks like someone chewed the end off. Dudes saying that’s ok and no big deal are probably the same guys throwing 2x4s up the aisle at Home Depot when they are a little crooked 😂

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7 minutes ago, TheSphynx said:

Without seeing the original ad and Based off the info of this thread alone I’m not paying for return shipping if I’m that buyer. The shaft looks like someone chewed the end off. Dudes saying that’s ok and no big deal are probably the same guys throwing 2x4s up the aisle at Home Depot when they are a little crooked 😂

That's assuming the seller knew it was like that, he may have, but there's no way to actually know.  OP, if there is a serial number on it you may be able to call Titleist and see what the specs are from order if that's what the seller is saying, that he ordered and received it that way from Titleist.  If that's not the case then more than likely means he may have cut it himself and gripped it, which he would have then known how bad that shaft was underneath.  Doesn't really matter I guess, it would just show the possible deceit of the seller.  But if it goes back, you should still pay the shipping.

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15 minutes ago, Nixhex524 said:

That's assuming the seller knew it was like that, he may have, but there's no way to actually know.  OP, if there is a serial number on it you may be able to call Titleist and see what the specs are from order if that's what the seller is saying, that he ordered and received it that way from Titleist.  If that's not the case then more than likely means he may have cut it himself and gripped it, which he would have then known how bad that shaft was underneath.  Doesn't really matter I guess, it would just show the possible deceit of the seller.  But if it goes back, you should still pay the shipping.

Yeah like I said without seeing the original ad I’m just basing it off this thread. One thing is certain, it’s lousy to just flat out ignore the seller. 

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Thank you all for your input.

I’m not here to argue with the seller or take advantage of the situation. 
all I wanted from the seller was a response and maybe a resolution (whatever that may have been).

I invited the seller to tell his side of the story, but no response.

I offered to send him $60 (I’ve seen a wedge shaft for $20 here a few times and asked to split), but no response.

So I PayPal $60 (friends and family, I would incur the PayPal fee).


I hope this will close the case so we all can move on.

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Sending friends and family is not a good solution to your problem. But it could make another problem. 
 
Why would you send F&F to someone that won’t even respond to you? Does that really sound like a good idea?

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23 minutes ago, SubaruWRX said:

Sending friends and family is not a good solution to your problem. But it could make another problem. 
 
Why would you send F&F to someone that won’t even respond to you? Does that really sound like a good idea?

I’m trying my part to be courteous whether it’s a good idea or not. That’s all!

I have the wedge and like I said before, I won’t keep anything without paying for it.

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If I was buyer and received the refund, I'd be sending the wedge back on my own dime asap.

 

Edit- I'll add that I would have just cut it down a bit myself, added an extension and regripped without contacting the seller, but realize not everyone does their own club work.  Would only cost like $10 and just easier than dealing with the seller.

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6 hours ago, newwave said:

I’m trying my part to be courteous whether it’s a good idea or not. That’s all!

I have the wedge and like I said before, I won’t keep anything without paying for it.

Why not just send it back when you got your refund? I really don't get keeping an item(and paying for it a second time) that you thought was unacceptable and asked for a refund.

 

And in lieu of coming to some kind of agreement you should have sent him the $70 previously agreed to not $60. At this point you know about the damage and are accepting it by keeping the wedge. Again if he actually communicated it would help.

Edited by Bad9
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