No notifications to hotmail

[ChitownM2]

Yup I changed from hotmail to gmail because it wasn't working and starting today gmail isn't working either.  Something is clearly wrong with WRX as it can't be a problem on Microsoft & Google at the same time

 

Edit:  @Seattlegolfnut are you still getting messages on gmail or did those stop working for you too?

Edited August 10, 2021 by ChitownM2

[davo32683]

On 8/3/2021 at 9:51 PM, Gxgolfer said:

It is Microsoft blocking the domain. Live, Hotmail, outlook.   It’s nothing on our end and yes we tried contacting Microsoft 
 

You can test by changing to gmail or yahoo. 

Doesn’t work on my gmail

[Seattlegolfnut]

I stopped receiving notifications to gmail this afternoon too!

[Seattlegolfnut]

@Gxgolfer Gmail is not working for us now either....

[Gxgolfer]

Yes. It’s being worked on and gmail will be restored soon 

[Seattlegolfnut]

Just now, Gxgolfer said:

Yes. It’s being worked on. 

thank you!!

[ChitownM2]

2 minutes ago, Gxgolfer said:

Yes. It’s being worked on and gmail will be restored soon 

 

will the fix address both sites ?

[Gxgolfer]

No.  Only gmail at this point.  There is a spf record but Microsoft is not recognizing it. 

[b.helts]

20 minutes ago, Gxgolfer said:

No.  Only gmail at this point.  There is a spf record but Microsoft is not recognizing it. 

Where’s the spf record? I still can’t see it. 
DKIM would help too. 
 

Obviously someone is saying things but it’s still not set up right. 

[b.helts]

For the record, the spf record has to be a TXT record at cloudflare. 
 

it should look something like v=spf1 mx -all

 

As I said before, if you have a mail campaigner you’ll want to add include(s).

[Gxgolfer]

[b.helts]

Interesting. Why have the spf cover a sub domain? 
 

It doesn’t make sense. Constant Contact for [email protected] and Sendgrid for [email protected]. Email hosted by gsuite, but your spf record is on the a sub-domain. 
 

That, is odd. 

[Gxgolfer]

Seems to be working now. 

[Seattlegolfnut]

Yes! Confirmed.

 

What was it that finally fixed it?

 

I really appreciate the time and effort spent to investigate and resolve.

Edited August 17, 2021 by Seattlegolfnut

[VNutz]

14 minutes ago, Gxgolfer said:

Seems to be working now. 

Indeed. Thank you!

[Gxgolfer]

Spf record for gmail was deleted and re entered. 

[Seattlegolfnut]

@Gxgolfer It’s happening again. No notifications to hotmail last two days.

[ChitownM2]

Confirmed.  I haven't gotten any messages since ~ 10am CST Tuesday

[Gxgolfer]

What about now?

[Seattlegolfnut]

No, tried changing email address back to hotmail and didn’t get the change verification email.

[SEP1006]

When I get a PM. I checked my email and it is correct. I also have it set in "notifications" to receive an email when I get a PM. I used to get them but for some reason I don't anymore.

[Seattlegolfnut]

Still nothing in outlook / hotmail for me. I switched to Gmail which works but it's just annoying that the site keeps getting blocked from one of the biggest mail providers.

[ChitownM2]

still broken for me as well

[Gxgolfer]

Still talking to Microsoft 

 

149.72.217.68; 173.194.208.26; 64.233.186.27; 142.250.153.26
We were unable to identify anything on our side that would prevent your mail from reaching Outlook.com customers.

[ChitownM2]

Fixed now?  I started getting messages again about an hour ago....

[Gxgolfer]

 Not sure how long it will last. It’s nothing on our side. 
 

Hello,

My name is Varsha and I work with the Outlook.com Sender Support Team.

I do not see anything offhand for IP's: [149.72.217.68, 173.194.208.26, 64.233.186.27, 142.250.153.26] that would be preventing your mail from reaching our customers. 

 

[Seattlegolfnut]

Ya my change email came through. I’m subscribed to a daily digest and PMs, will see how long it stays.

[SEP1006]

9 hours ago, ChitownM2 said:

Fixed now?  I started getting messages again about an hour ago....

 

 

Same here!!!!

[Gxgolfer]

Asked MS what changed.  Here is response. 

 

 

Hotmail Sender Support	Wed, Sep 15, 11:16 PM (6 hours ago)

Hello,

My name is Harish and I work with the Outlook.com Sender Support Team.

As stated previously, I do not see anything offhand that would be preventing your mail from reaching our customers for the following IP's:(149.72.217.68,173.194.208.26,64.233.186.27,142.250.153.26) 

[Seattlegolfnut]

So odd, but we really appreciate you looking into this for us!