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Disappointed with Bettinardi


HanadaNo3

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I bought a 2018 Bettinardi BB1 putter from the PGA golf store in 2020.  The putter was in brand new condition, never used and still in the wrap, and the PGA superstore is an authorized seller for Bettinardi. After less than a year of use, my putter began rusting and I contacted Bettinardi, to no avail.  Here was there response to me:  

 

Our warranty is a one year from date of purchase if bought from Studio B, as stated on our website. as follows:
Bettinardi will only honor refunds/exchanges on items purchased directly from the Bettinardi online shop or in person at our Studio B facility. If your putter or wedge was purchased from another distributor, you will need to contact them directly as they will be able to provide more information on their refund/exchange program.
In order to receive a refund for a putter or wedge purchased via the Bettinardi online shop or Studio B, the putter must be returned new and in shrink wrap for a full refund to be issued. The product must have been received within 14 days to be considered for a refund.

 

To be clear, I didn’t get this response until I followed up three times.  The first time the rep, Pam, said the putter looked kind of beat up and asked if I use a head cover.  The second time she suggested I send it to them for refinish, which would cost me $200, when I only paid $180 for the putter new.  On top of all that, I never asked for a refund or an exchange, I just asked if it was normal for this model putter to rust like this, Pam took it to the dark place.  At this point, I’m absolutely disgusted by their customer service and product quality.  I’ll be selling it on Mercari very soon and will never do biz with Bettinardi again.  I just wanted to share this experience in case anyone wants to buy one in 2021, this is the level of customer service you can expect.  Pictures attached.

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31D054A3-0264-4F9E-919A-562FEDF68A1C.jpeg

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It looks this way because of the rust.  I play three times a week and I am in the swamp known as Houston, which has insane humidity.  I wipe down the putter after each round and I use the putter cover that came with it.  I do keep my clubs in the trunk, so that heat factor contributed to the rust, I am guessing.  Despite all of this, I've had tons of putters....Wilson, Odyssey, pings etc... and none have rusted like this, under similar conditions.  

 

But the crazy thing is, I was just asking them a question, I never asked for a refund or an exchange.  Worst customer service I have ever seen.

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Yea, it's all good, I will just play with the dinged up rusty Bettinardi putter that I got for $180, no worries from my side.  @MrGrumpy I used the "Contact Us" button on the site, not sure if that leads to warranty, as you said, most companies have a general customer support team.  TBH, I may find someone that has a sandblaster and I'll remove all the rust and  finish myself, maybe paint it another color, put it in my travel bag.  Then I'll head down the road to Academy Sports and Outdoors and get me the $25 Augusta putter, which won't rust.  

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21 minutes ago, HanadaNo3 said:

Yea, it's all good, I will just play with the dinged up rusty Bettinardi putter that I got for $180, no worries from my side.  @MrGrumpy I used the "Contact Us" button on the site, not sure if that leads to warranty, as you said, most companies have a general customer support team.  TBH, I may find someone that has a sandblaster and I'll remove all the rust and  finish myself, maybe paint it another color, put it in my travel bag.  Then I'll head down the road to Academy Sports and Outdoors and get me the $25 Augusta putter, which won't rust.  

It's why I like my old Ping.. No need for a head cover or an oiled rag..  Tough as nails..

 

20 minutes ago, 03trdblack said:

I like the rust. Tools not jewels as they say.  Jordan Spieth doesn't worry about the rust on his Scotty. 

 

 

Amen...

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Callaway Fusion 3 Wood Recoil S

PXG 6-Gap TT Elevate S

Vokey SM8 50, 54, 58

Scotty Phantom X 5.5

 

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1 hour ago, HanadaNo3 said:

It looks this way because of the rust.  I play three times a week and I am in the swamp known as Houston, which has insane humidity.  I wipe down the putter after each round and I use the putter cover that came with it.  I do keep my clubs in the trunk, so that heat factor contributed to the rust, I am guessing.  Despite all of this, I've had tons of putters....Wilson, Odyssey, pings etc... and none have rusted like this, under similar conditions.  

 

But the crazy thing is, I was just asking them a question, I never asked for a refund or an exchange.  Worst customer service I have ever seen.

 

No it doesn't, rust doesn't cause dents and dings. The dents and dings caused the finish to crack, water/moisture got in and that caused the rusting. 

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Lefty - WITB Thread

Driver: 10° Cobra LTDxLS | AD-IZ 6X 

3W: 15° Callaway Paradym X | AD-IZ 7X

3H: 19° Ping G410 | Tensei CK Pro Orange 90TX

Irons: PXG 0311P 4-6 | 0317CB 7-PW | DG 120 X100

Wedges: SM9 50° - 54° - 58° 

Putter(s): Ping PLD Anser 4K | CMD Gauge R | and more. 

Ball: TP5X 2024

Bag: Ghost Katana

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3 minutes ago, MattM97 said:

 

No it doesn't, rust doesn't cause dents and dings. The dents and dings caused the finish to crack, water/moisture got in and that caused the rusting. 

I'm going to have to disagree.  Yes, we have dings on the top-line but the rust is all over, even in areas that are perfectly fine.  The rust is a combination of Houston humidity, insane heat (I keep my clubs in my car trunk) and me not understanding how to care for carbon steel.  Yes, there are dings, but they have nothing to do with the rust.  Thanks for your exceedingly positive feedback though. 

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12 minutes ago, HanadaNo3 said:

I'm going to have to disagree.  Yes, we have dings on the top-line but the rust is all over, even in areas that are perfectly fine.  The rust is a combination of Houston humidity, insane heat (I keep my clubs in my car trunk) and me not understanding how to care for carbon steel.  Yes, there are dings, but they have nothing to do with the rust.  Thanks for your exceedingly positive feedback though. 

 

 

There's your answers, it's not a bettinardi issues it's a mistake on how to care for the putter. 

 

Edit: if you get a stainless steel putter you will not have these issues in the future. 

Edited by MattM97
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Lefty - WITB Thread

Driver: 10° Cobra LTDxLS | AD-IZ 6X 

3W: 15° Callaway Paradym X | AD-IZ 7X

3H: 19° Ping G410 | Tensei CK Pro Orange 90TX

Irons: PXG 0311P 4-6 | 0317CB 7-PW | DG 120 X100

Wedges: SM9 50° - 54° - 58° 

Putter(s): Ping PLD Anser 4K | CMD Gauge R | and more. 

Ball: TP5X 2024

Bag: Ghost Katana

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Pure neglect from what I see, I would not accept a return or honor a warranty.  What do your irons look like?    

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[i][b]In the Bag:[/b][/i]
Driver - Ping 430 Max 10.5 Degree - Tensei 1K 70g  45"

Fairway Woods: Wilson Dynapower (2023) 5 and 7 woods
Irons: 6 - PW trade between Titleist T200 Steel Fiber i110s, and Wilson Staffs +1" - Shafts Project X LZ 5.5
Hybrids: Ping G425 26 degree Titleist TSi2 17 and 23 degree…..Shaft Project X 90 Hyb +1"
PW: Wilson Staff Custom 52 SW: Cleveland CBX Full Face 56 10 bounce
Putter: Jon Rham Limited Naked Rossie 
Ball: Wilson Staff, Pro V or Callaway Chrome Soft
Bag: Datrek 

Cart: Bagboy Quad

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Should of kept it oiled.  Carbons rust.. pretty normal.  Not the manufacturers fault, I’ve owned a gun blue Cameron for 19 years and have zero rust. That finish is super finicky. 

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Vokey 58 T Grind - Project X 6.5 Blackout

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Bridgestone Tour BXS 

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22 minutes ago, JeffreySpicoli said:


You haven’t been covering the putter between holes and you were offended that that someone questioned how you’d cared for the putter?

 

image.gif.bc6ddc06667a929e398930ea52465610.gif

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Ping G425 LST 9º | TPT 15LO

TM SIM2 4W 16.5º | Fujikura Ventus Blue TR 8TX

TM SIM2 7W 21º | Fujikura Ventus Black 10X
Titleist T100 4-PW | Dynamic Gold X7
Cleveland RTX Raw 52/mid 56/mid 60/full | Dynamic Gold Tour Issue S400
Ping Custom PLD Anser 2

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3 minutes ago, Maximilian said:

Even if you eventually get a stainless putter, I still wouldn’t keep your clubs in a hot car trunk. Club heads and grips can come loose and the grips can dry out faster as well.

 

For what it’s worth, I think the putter looks good 

I remember seeing a study that keeping clubs in the trunk will break down Graphite shafts. This was a long time ago not sure If that's true still. 

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8 hours ago, JeffreySpicoli said:


You haven’t been covering the putter between holes and you were offended that that someone questioned how you’d cared for the putter?

 

 

I agree, it looks like the dings and dents came from riding in a cart with no headcover, not rust. 

 

Btw, I met Pam in person at the Hive, super nice lol. Sorry you had a bad experience with their customer service. 

 

The good thing is, you bought a brand new betti for $180! 

 

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I have had a Mizuno/Bettinardi BC1 for 12 years or so... Never did anything special to keep it dry or whatever. There are some mini rust spots in the corners of the cavity but thats it

Callaway Rogue ST Max 10.5° @9.5°

Cobra Radspeed Big Tour @ 15.5°

Mizuno ST-Z 230 19°

Srixon ZX Utility MKII 23°

PING i230 5-U, +1/2", 2°up
Cleveland RTX Zipcore 54° Full Sole

Cleveland RTX Zipcore 60° Mid Sole

L.A.B. Golf DF 2.1

 

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I agree with the assessment that this putter was not taken care of.....

 

However, I do think that the finish on this line of putters was not up to the standard of what a $300+ putter should be. I take care of all of my putters and this is one of the few that really broke down after about a year or so. This finish was not designed to patina but after about a year, small blemishes appeared all over the finish - almost look like tiny raised dots the size of a pin head.

 

I contacted Bettinardi about 18 months after I bought it. They simply said it was outside the 1 year warranty but that they would refinish the putter for me at whatever the refinishing cost is (i didn't ask but i'm guessing expensive).

 

Edited by FlashinLeather
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