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Disappointed with Bettinardi


HanadaNo3
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I bought a 2018 Bettinardi BB1 putter from the PGA golf store in 2020.  The putter was in brand new condition, never used and still in the wrap, and the PGA superstore is an authorized seller for Bettinardi. After less than a year of use, my putter began rusting and I contacted Bettinardi, to no avail.  Here was there response to me:  

 

Our warranty is a one year from date of purchase if bought from Studio B, as stated on our website. as follows:
Bettinardi will only honor refunds/exchanges on items purchased directly from the Bettinardi online shop or in person at our Studio B facility. If your putter or wedge was purchased from another distributor, you will need to contact them directly as they will be able to provide more information on their refund/exchange program.
In order to receive a refund for a putter or wedge purchased via the Bettinardi online shop or Studio B, the putter must be returned new and in shrink wrap for a full refund to be issued. The product must have been received within 14 days to be considered for a refund.

 

To be clear, I didn’t get this response until I followed up three times.  The first time the rep, Pam, said the putter looked kind of beat up and asked if I use a head cover.  The second time she suggested I send it to them for refinish, which would cost me $200, when I only paid $180 for the putter new.  On top of all that, I never asked for a refund or an exchange, I just asked if it was normal for this model putter to rust like this, Pam took it to the dark place.  At this point, I’m absolutely disgusted by their customer service and product quality.  I’ll be selling it on Mercari very soon and will never do biz with Bettinardi again.  I just wanted to share this experience in case anyone wants to buy one in 2021, this is the level of customer service you can expect.  Pictures attached.

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31D054A3-0264-4F9E-919A-562FEDF68A1C.jpeg

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It looks this way because of the rust.  I play three times a week and I am in the swamp known as Houston, which has insane humidity.  I wipe down the putter after each round and I use the putter cover that came with it.  I do keep my clubs in the trunk, so that heat factor contributed to the rust, I am guessing.  Despite all of this, I've had tons of putters....Wilson, Odyssey, pings etc... and none have rusted like this, under similar conditions.  

 

But the crazy thing is, I was just asking them a question, I never asked for a refund or an exchange.  Worst customer service I have ever seen.

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1 minute ago, HanadaNo3 said:

It looks this way because of the rust.  I play three times a week and I am in the swamp known as Houston, which has insane humidity.  I wipe down the putter after each round and I use the putter cover that came with it.  I do keep my clubs in the trunk, so that heat factor contributed to the rust, I am guessing.  Despite all of this, I've had tons of putters....Wilson, Odyssey, pings etc... and none have rusted like this, under similar conditions.  

 

But the crazy thing is, I was just asking them a question, I never asked for a refund or an exchange.  Worst customer service I have ever seen.

Well,  you asked warranty a question which leads one to believe that you asked a warranty question. It's not uncommon for manufacturers to refer these issues to the authorized retailer. 

That putter has dents and rust. Caring for a carbon steel putter is different than all others, and from the looks of it, it does not seem those steps were followed. Sucks, but it will be almost impossible to rule this in your favor. 

 

 

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Yea, it's all good, I will just play with the dinged up rusty Bettinardi putter that I got for $180, no worries from my side.  @MrGrumpy I used the "Contact Us" button on the site, not sure if that leads to warranty, as you said, most companies have a general customer support team.  TBH, I may find someone that has a sandblaster and I'll remove all the rust and  finish myself, maybe paint it another color, put it in my travel bag.  Then I'll head down the road to Academy Sports and Outdoors and get me the $25 Augusta putter, which won't rust.  

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21 minutes ago, HanadaNo3 said:

Yea, it's all good, I will just play with the dinged up rusty Bettinardi putter that I got for $180, no worries from my side.  @MrGrumpy I used the "Contact Us" button on the site, not sure if that leads to warranty, as you said, most companies have a general customer support team.  TBH, I may find someone that has a sandblaster and I'll remove all the rust and  finish myself, maybe paint it another color, put it in my travel bag.  Then I'll head down the road to Academy Sports and Outdoors and get me the $25 Augusta putter, which won't rust.  

It's why I like my old Ping.. No need for a head cover or an oiled rag..  Tough as nails..

 

20 minutes ago, 03trdblack said:

I like the rust. Tools not jewels as they say.  Jordan Spieth doesn't worry about the rust on his Scotty. 

 

 

Amen...

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1 hour ago, HanadaNo3 said:

It looks this way because of the rust.  I play three times a week and I am in the swamp known as Houston, which has insane humidity.  I wipe down the putter after each round and I use the putter cover that came with it.  I do keep my clubs in the trunk, so that heat factor contributed to the rust, I am guessing.  Despite all of this, I've had tons of putters....Wilson, Odyssey, pings etc... and none have rusted like this, under similar conditions.  

 

But the crazy thing is, I was just asking them a question, I never asked for a refund or an exchange.  Worst customer service I have ever seen.

 

No it doesn't, rust doesn't cause dents and dings. The dents and dings caused the finish to crack, water/moisture got in and that caused the rusting. 

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Lefty

Driver: 9° Ping G410 Plus - HZRDUS RDX Smoke Blue 6.0

3W: 13.5° Ping G410 LST - Aldila NV 2KXV Green 75X

3H: 19° Ping G410 - Tensei CK Pro Orange 90TX

Irons: 4i - 7i Srixon 585 / 8i - PW Srixon 785 - AMT Tour White S300

Wedges: 51° MD3 - 56° Glide 2 - 60° PM2

Putter(s): TP Mills Handmade - Kingdom Putter - NCW Boyd - and more. 

WITB Thread

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3 minutes ago, MattM97 said:

 

No it doesn't, rust doesn't cause dents and dings. The dents and dings caused the finish to crack, water/moisture got in and that caused the rusting. 

I'm going to have to disagree.  Yes, we have dings on the top-line but the rust is all over, even in areas that are perfectly fine.  The rust is a combination of Houston humidity, insane heat (I keep my clubs in my car trunk) and me not understanding how to care for carbon steel.  Yes, there are dings, but they have nothing to do with the rust.  Thanks for your exceedingly positive feedback though. 

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12 minutes ago, HanadaNo3 said:

I'm going to have to disagree.  Yes, we have dings on the top-line but the rust is all over, even in areas that are perfectly fine.  The rust is a combination of Houston humidity, insane heat (I keep my clubs in my car trunk) and me not understanding how to care for carbon steel.  Yes, there are dings, but they have nothing to do with the rust.  Thanks for your exceedingly positive feedback though. 

 

 

There's your answers, it's not a bettinardi issues it's a mistake on how to care for the putter. 

 

Edit: if you get a stainless steel putter you will not have these issues in the future. 

Edited by MattM97
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Lefty

Driver: 9° Ping G410 Plus - HZRDUS RDX Smoke Blue 6.0

3W: 13.5° Ping G410 LST - Aldila NV 2KXV Green 75X

3H: 19° Ping G410 - Tensei CK Pro Orange 90TX

Irons: 4i - 7i Srixon 585 / 8i - PW Srixon 785 - AMT Tour White S300

Wedges: 51° MD3 - 56° Glide 2 - 60° PM2

Putter(s): TP Mills Handmade - Kingdom Putter - NCW Boyd - and more. 

WITB Thread

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Pure neglect from what I see, I would not accept a return or honor a warranty.  What do your irons look like?    

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[i][b]In the Bag:[/b][/i]
Driver - Titleist TSi2 10 Degree - Tensei White CK Pro  45"
3 Wood: Titleist TS2 
Irons: 4 - PW Wilson FG62 S300 +1"
Hybrids: Titleist TSi2 17 and 23 degree…..Shaft Project X 90 Hyb +1"
PW: Vokey 8M 46,52 (both F grind),60 (M grind) degree. SW: Ping I10

Putter: TP Mills Bull Elf or Piretti Workshop Tour - plumber neck
Ball: Pro V or Callaway Chrome Soft
Bag: 2018 Sun Mountain C-130

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Should of kept it oiled.  Carbons rust.. pretty normal.  Not the manufacturers fault, I’ve owned a gun blue Cameron for 19 years and have zero rust. That finish is super finicky. 

Edited by Phabs
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Taylormade M3 9*  KBS TD Cat4

Taylormade M3 4HL Hzrdus Yellow 63g

New Level 18* KBS Tour Prototype 95X

Mizuno JPX 919 Tours 3-PW Project X 6.0's

Cleveland RTX4 Raw 50/54/58 Project X 7.0's

Byron Morgan Stainless DH89 w/ Stability Tour / / Scotty Cameron Studio Design 2 

Bridgestone Tour B XS 

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3 minutes ago, Maximilian said:

Even if you eventually get a stainless putter, I still wouldn’t keep your clubs in a hot car trunk. Club heads and grips can come loose and the grips can dry out faster as well.

 

For what it’s worth, I think the putter looks good 

I remember seeing a study that keeping clubs in the trunk will break down Graphite shafts. This was a long time ago not sure If that's true still. 

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8 hours ago, JeffreySpicoli said:


You haven’t been covering the putter between holes and you were offended that that someone questioned how you’d cared for the putter?

 

 

I agree, it looks like the dings and dents came from riding in a cart with no headcover, not rust. 

 

Btw, I met Pam in person at the Hive, super nice lol. Sorry you had a bad experience with their customer service. 

 

The good thing is, you bought a brand new betti for $180! 

 

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I have had a Mizuno/Bettinardi BC1 for 12 years or so... Never did anything special to keep it dry or whatever. There are some mini rust spots in the corners of the cavity but thats it

Full WITB thread

Titleist 910 D2 9.5 @ 8.75

Taylormade RocketBallz 3 15*

Taylormade RocketBallz Tour 3 Hybrid 18.5

Mizuno MP 52 4-PW

Mizuno MP T-11 52/07

Wilson Staff PMP Wedge 56/14

Mizuno MP T-11 60/05

L.A.B. Golf DF 2.1

 

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I agree with the assessment that this putter was not taken care of.....

 

However, I do think that the finish on this line of putters was not up to the standard of what a $300+ putter should be. I take care of all of my putters and this is one of the few that really broke down after about a year or so. This finish was not designed to patina but after about a year, small blemishes appeared all over the finish - almost look like tiny raised dots the size of a pin head.

 

I contacted Bettinardi about 18 months after I bought it. They simply said it was outside the 1 year warranty but that they would refinish the putter for me at whatever the refinishing cost is (i didn't ask but i'm guessing expensive).

 

Edited by FlashinLeather
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