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PXG customer service


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Every contact I’ve had with PXG since first calling to set up a fitting in February has been as good or better than any I’ve ever experienced in the golf business in the 40+ years I’ve been buying equipment. That includes the appointment process, multiple fittings (fee waived), ordering , shipping and even getting credit for price reductions. Oh, and the clubs are great too ! 

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Have called several times. First time to discuss iron fit and options.. second time to discuss my own LM numbers and finalize purchase… 3rd time to tell them how much I enjoy the new set and thank them for their help. Have also called 3 other times for follow up questions and ordered a cover for a 5 wood I got off eBay.

 

4 different people and not a single one was rude or unknowledgeable. As much as I enjoy a good horror story, All these anti PXG CS posts seem like hate mail. 

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I didn't have great CS when I dealt with them either... I do have high standards though...

WITB

Driver: Titleist TSi2 9º w/ Diamana DF 60 TX

3 Wood: Titleist 915F 16.5º w/ Diamana Blueboard

Hybrids: Callaway Super Hybrid 17º w/ Tensei Orange

Titleist 816 H1 21º w/ Diamana Blueboard

Irons (5-PW): Srixon 765 w/ KBS Tour C-Taper 120

Wedges: 48º Vokey SM6, 54º Vokey SM8 Black, 60º Hand Ground Tour Issue Vokey

Putter: Titleist Scotty Cameron Newport Masterful Tourtype SSS CT A048277

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So while playing golf yesterday I got a phone call from a random number.  Unfortunately I have to answer them as it could be a work question from someone calling from a number I don't have in my phone (most of the time it is a quick hang up on a telemarketer).  Not this time, it was PXG calling to ask how my Gen4 driver was doing and if I needed to follow up with their fitter we have in town for free to tweak any settings.  After the call he emailed his contact information in case I needed anything.   I am not putting down CS from any of the other brands as I pretty much have had positive experiences with all of them but none of them have ever called to follow up after a sale.

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18 hours ago, ccampbell57 said:

PXG's CS has always been exceptional. I have spent a lot of money with them and am able to get answers almost immediately. They are definitely top notch.

This!! I feel the same way. 

PXG 0811X Gen4 Ventus Black 6S
PXG 0341x Proto 3 Wood Fuji Speeder 757 Evo TS 7s

PXG 0341x 5 wood Diamana S+ 70S
PXG 0311 Gen3 P 4-GW Elevate Tour S
PXG 0311 Forged 54*/Camo 60* Elevate Tour S 
PXG Gen2 Gunboat

Bridgestone BX

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I've only had limited experience with their CS but it has been very positive. I ordered a weight kit when I ordered my driver and it was not included with the driver despite the packing slips saying it was. I immediately called and got an apology for the mistake of the packing slips as the weight kits were backordered. He checked and confirmed that there was another order entered for the weight kit for me. Later I sent an email asking that the new weight kit order be confirmed in writing and I got that confirmation back within 24 hours.

 

 

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I have had a good experience with them so far. I ordered a 5 wood and then about two hours later I ordered a 3 wood. They added it onto my first order so I’d save on shipping costs. This was Sunday and my order with both woods has shipped. Pretty dang good stuff to me. I know some people will have a bad experience for whatever reason but I’d say more people have had good experiences over bad ones. 

Titleist TSI3 9* - Tour AD DI 6x - Titleist TSI2 16.5* - Tour AD DI 7x- Titleist 910H 21* - Diamana Kai’li 85x

Titleist T100 4-PW - Modus 120x - Titleist Vokey SM8 52/F, 58/M - Scotty Cameron Special Select Newport

 

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My son recently snapped his new driver shaft at the hosel last Friday.  I called PXG Friday night around 8 pm eastern.  Had my pre-paid return label emailed to me within an hour.  Sent the club back Monday morning.  Instead of PXG waiting to get my sons driver back, they shipped his new driver as soon as the package I shipped had tracking info.  He will have his new driver Monday.  It was great service, exactly like I have experienced each time I have called.

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PXG Gen4 0811 X Ventus Blue Velocore 6X
Srixon ZX 15* Ventus Blue Velocore7 X
Callaway Super Hybrid 20* Tensei Orange X

PXG Gen 3 0311P Elevate Tour X100
PXG Sugar Daddy 56* and 60^/07
Evnroll ER8 Midlock
ProV1X

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Ever consider it's just you? Just saying.

Taylormade M3 driver Mitsubishi Kuro Kage TiNi 70G shaft (cut to 44.5")

Honma XP-1 3 wood 

Taylormade M1 5 wood

Taylormade GAPR Lo 19* Hybrid 

Byrdie Golf Designs split cavity 4-PW

Mitsubishi Kuro Kage 80g iron shafts

Lazrus 52/8 and 56/12 wedges

Nike Blue Chip 002 putter

Golf Pride Concept Helix grips

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I have dealt with them on several phone calls.  They have always been helpful and willing to listen, some more than others but that's normal.  I will say this, two of the customer service agents who were documenting my issues and helping me with a club exchange were the loudest typists I have ever heard!!  They had to of been single finger typing and just slamming into the keyboard!!!  I had them on speaker and someone came into the office, immediately had a "wtf" look on their face!!! 

Driver: Ping G425 LST, 9 Degree, Tensei 1K Pro White, 60 X

3 Wood: Ping G425 LST, 14.5 Degree, Aldila Rogue Black 130 MSI, 70 TX

Utility: Srixon ZX, 20 degree, Graphite Design Tour AD-95 X

Irons: Ping i210, 4-UW, Dynamic Gold X100

Wedges: Callaway Mack Daddy Forged, 55 Degree & 60 Degree

Putter:  Bettinardi BB8 or SS28 

Ball: Titleist ProV1

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