Jump to content

PXG customer service


ProV1x-
 Share

Recommended Posts

Every contact I’ve had with PXG since first calling to set up a fitting in February has been as good or better than any I’ve ever experienced in the golf business in the 40+ years I’ve been buying equipment. That includes the appointment process, multiple fittings (fee waived), ordering , shipping and even getting credit for price reductions. Oh, and the clubs are great too ! 

  • Like 4
Link to comment
Share on other sites

Have called several times. First time to discuss iron fit and options.. second time to discuss my own LM numbers and finalize purchase… 3rd time to tell them how much I enjoy the new set and thank them for their help. Have also called 3 other times for follow up questions and ordered a cover for a 5 wood I got off eBay.

 

4 different people and not a single one was rude or unknowledgeable. As much as I enjoy a good horror story, All these anti PXG CS posts seem like hate mail. 

  • Like 3
Link to comment
Share on other sites

I didn't have great CS when I dealt with them either... I do have high standards though...

WITB

Driver: Titleist TSi2 9º w/ Diamana DF 60 TX

3 Wood: Titleist 915F 16.5º w/ Diamana Blueboard

Hybrids: Callaway Super Hybrid 17º w/ Tensei Orange

Titleist 816 H1 21º w/ Diamana Blueboard

Irons (5-PW): Srixon 765 w/ KBS Tour C-Taper 120

Wedges: 48º Vokey SM6, 54º Vokey SM8 Black, 60º Hand Ground Tour Issue Vokey

Putter: Titleist Scotty Cameron Newport Masterful Tourtype SSS CT A048277

Link to comment
Share on other sites

So while playing golf yesterday I got a phone call from a random number.  Unfortunately I have to answer them as it could be a work question from someone calling from a number I don't have in my phone (most of the time it is a quick hang up on a telemarketer).  Not this time, it was PXG calling to ask how my Gen4 driver was doing and if I needed to follow up with their fitter we have in town for free to tweak any settings.  After the call he emailed his contact information in case I needed anything.   I am not putting down CS from any of the other brands as I pretty much have had positive experiences with all of them but none of them have ever called to follow up after a sale.

  • Like 4
Link to comment
Share on other sites

18 hours ago, ccampbell57 said:

PXG's CS has always been exceptional. I have spent a lot of money with them and am able to get answers almost immediately. They are definitely top notch.

This!! I feel the same way. 

PXG 0811X Gen4 Diamana ZF 60S
PXG 0341x Proto 3 Wood Fuji Speeder 757 Evo TS 7s

PXG 0341x 5 wood Diamana S+ 70S
PXG 0311 Gen3 P 4-GW Elevate Tour S
PXG 0311 Forged 54*/Camo 60* Elevate Tour S 
PXG Gen2 Gunboat

Bridgestone BX

Link to comment
Share on other sites

I've only had limited experience with their CS but it has been very positive. I ordered a weight kit when I ordered my driver and it was not included with the driver despite the packing slips saying it was. I immediately called and got an apology for the mistake of the packing slips as the weight kits were backordered. He checked and confirmed that there was another order entered for the weight kit for me. Later I sent an email asking that the new weight kit order be confirmed in writing and I got that confirmation back within 24 hours.

 

 

Link to comment
Share on other sites

I have had a good experience with them so far. I ordered a 5 wood and then about two hours later I ordered a 3 wood. They added it onto my first order so I’d save on shipping costs. This was Sunday and my order with both woods has shipped. Pretty dang good stuff to me. I know some people will have a bad experience for whatever reason but I’d say more people have had good experiences over bad ones. 

Titleist TSI3 9* - Tour AD DI 6x - Titleist TSI2 16.5* - Tour AD DI 7x- Titleist 910H 21* - Diamana Kai’li 85x

Titleist T100 4-PW - Modus 120x - Titleist Vokey SM8 52/F, 58/M - Scotty Cameron Special Select Newport

 

Link to comment
Share on other sites

My son recently snapped his new driver shaft at the hosel last Friday.  I called PXG Friday night around 8 pm eastern.  Had my pre-paid return label emailed to me within an hour.  Sent the club back Monday morning.  Instead of PXG waiting to get my sons driver back, they shipped his new driver as soon as the package I shipped had tracking info.  He will have his new driver Monday.  It was great service, exactly like I have experienced each time I have called.

  • Like 1

PXG Gen4 0811 X Ventus Blue Velocore 6X
Srixon ZX 15* Ventus Blue Velocore7 X
Callaway Super Hybrid 20* Tensei Orange X

PXG Gen 3 0311P Elevate Tour X100
PXG Sugar Daddy 56* and 60^/07
Evnroll ER8 Midlock
ProV1X

Link to comment
Share on other sites

Ever consider it's just you? Just saying.

Taylormade M3 driver Mitsubishi Kuro Kage TiNi 70G shaft (cut to 44.5")

Honma XP-1 3 wood 

Taylormade M1 5 wood

Taylormade GAPR Lo 19* Hybrid 

Byrdie Golf Designs split cavity 4-PW

Mitsubishi Kuro Kage 80g iron shafts

Lazrus 52/8 and 56/12 wedges

Nike Blue Chip 002 putter

Golf Pride Concept Helix grips

Link to comment
Share on other sites

I have dealt with them on several phone calls.  They have always been helpful and willing to listen, some more than others but that's normal.  I will say this, two of the customer service agents who were documenting my issues and helping me with a club exchange were the loudest typists I have ever heard!!  They had to of been single finger typing and just slamming into the keyboard!!!  I had them on speaker and someone came into the office, immediately had a "wtf" look on their face!!! 

Driver: Ping G425 LST, 9 Degree, Tensei 1K Pro White, 60 X

3 Wood: Ping G425 LST, 14.5 Degree, Aldila Rogue Black 130 MSI, 70 TX

Utility: Srixon ZX, 20 degree, Graphite Design Tour AD-95 X

Irons: Ping i210, 4-UW, Dynamic Gold X100

Wedges: Callaway Mack Daddy Forged, 55 Degree & 60 Degree

Putter:  Bettinardi BB8 or SS28 

Ball: Titleist ProV1

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Our picks

    • 2021 CJ Cup at The Summit Club - Discussion and Links
      Please put any questions or comments here
       
       
      2021 CJ Cup at The Summit Club - Tuesday #1
      2021 CJ Cup at The Summit Club - Tuesday #2
       
       
      Adam Scott - WITB - 2021 CJ Cup at The Summit Club
      Justin Rose - WITB - 2021 CJ Cup at The Summit Club
      Collin Morikawa - WITB - 2021 CJ Cup at The Summit Club
      Jason Day - WITB - 2021 CJ Cup at The Summit Club
      Justin Thomas - WITB - 2021 CJ Cup @ The Summit Club
      Erik Van Rooyen - WITB - 2021 CJ Cup @ The Summit Club
      Matt Jones - WITB - 2021 CJ Cup at The Summit Club
      Cam Davis - WITB - 2021 CJ Cup at The Summit Club
      Cam Smith - WITB - 2021 CJ Cup at The Summit Club
      Byeong Hun An - WITB - 2021 CJ Cup at The Summit Club
      Min Kyu - WITB - 2021 CJ Cup at The Summit Club
      Joohyung Kim - WITB - 2021 CJ Cup @ The Summit Club
      Tommy Fleetwood - WITB - 2021 CJ Cup @ The Summit Club
      Jordan Spieth - WITB - 2021 CJ Cup @ The Summit Club
      Lucas Glover - WITB - 2021 CJ Cup @ The Summit Club
      Keegan Bradley - WITB - 2021 CJ Cup @ The Summit Club
       
       
       
      Gary Woodland's new Cameron putter - 2021 CJ Cup @ The Summit Club
      Kevin Na's new Odyssey/Toulon putter - 2021 CJ Cup @ The Summit Club
      Jucie wedges & Proto irons - 2021 CJ Cup at The Summit Club
       
       
       
       
      • 6 replies
    • 2021 Shriners Hospitals for Children Open WITB Photos- Discussion & Links
      Please put any questions or comments here...
       
      Links:
       
      Harry Higgs - WITB - 2021 Shriners Hospitals for Children Open
      Ian Poulter - WITB - 2021 Shriners Hospitals for Children Open
      Corey Conners - WITB - 2021 Shriners Hospitals for Children Open
      Harry Higgs - WITB - 2021 Shriners Hospitals for Children Open
      Matt NeSmith - WITB - 2021 Shriners Hospitals for Children Open
      Doug Ghim - WITB - 2021 Shriners Hospitals for Children Open
      New Cameron Las Vegas covers - 2021 Shriners Hospitals for Children Open
      New Project X HZRDUS Smoke RDX shafts - 2021 Shriners Hospitals doe Children Open
       
       

       
        • Like
      • 14 replies
    • 2021 Sanderson Farms Championship - Discussion and Links
      2021 Sanderson Farms Championship - Monday
      2021 Sanderson Farms Championship - Tuesday #1
      2021 Sanderson Farms Championship - Tuesday #2
      2021 Sanderson Farms Championship - Tuesday #3
       
      2021 Sanderson Farms Championship - Tuesday #4
       
      WITBs
      Aaron Rai - WITB - 2021 Sanderson Farms Championship
      Brian Stuard - WITB - 2021 Sanderson Farms Championship
      Eugenio Chacarra - WITB - 2021 Sanderson Farms Championship
      Davis Riley - WITB - 2021 Sanderson Farms Championship
      Brice Garnett - WITB - 2021 Sanderson Farms Championship
      Curtis Thompson - WITB - 2021 Sanderson Farms Championship
      Richy Werenski - WITB - 2021 Sanderson Farms Championship
      Andy Ogletree - WITB - 2021 Sanderson Farms Championship
      Sahith Theegala - WITB - 2021 Sanderson Farms Championship Will Zalatoris - WITB - 2021 Sanderson Farms Championship Stephan Jaeger - WITB - 2021 Sanderson Farms Championship Kevin Chappell - WITB - 2021 Sanderson Farms Championship Jonas Blixt - WITB - 2021 Sanderson Farms Championship Kevin Streelman - WITB - 2021 Sanderson Farms Championship Sam Burns - WITB - 2021 Sanderson Farms Championship Matthew Wolff - WITB - 2021 Sanderson Farms Championship Jimmy Walker - WITB - 2021 Sanderson Farms Championship Gary Woodland - WITB - 2021 Sanderson Farms Championship Davis Thompson - WITB - 2021 Sanderson Farms Championship Sam Saunders - WITB - 2021 Sanderson Farms Championship  
      Special Galleries
       
      Odyssey putters - 2021 Sanderson Farms Championship  
      Cameron putters - 2021 Sanderson Farms Championship  
        • Like
      • 5 replies
    • 2021 Fortinet Championship - Discussion and Links
      Please put and questions or comments here
       
       
      2021 Fortinet Championship - Tuesday #1
      2021 Fortinet Championship - Tuesday #2
      2021 Fortinet Championship - Tuesday #3
      2021 Fortinet Championship - Tuesday #4
      2021 Fortinet Championship - Tuesday #5
      2021 Fortinet Championship - Tuesday #6
      2021 Fortinet Championship - Tuesday #7
      2021 Fortinet Championship - Tuesday #8
       
       
      New Ping putter - 2021 Fortinet Championship
      New Bettinardi putters & Cover - 2021 Fortinet Championship
      Ping Putters - 2021 Fortinet Championship
      Odyssey putters - 2021 Fortinet Championship
      Cameron putter and new ball marker - 2021 Fortinet Championship
       
       
      Sneds - WITB - 2021 Fortinet Championship
      Peter Uihlein - WITB - 2021 Fortinet Championship
      Charles Howell, III - WITB - 2021 Fortinet Championship
      Scott Piercy - WITB - 2021 Fortinet Championship
      Brandan Steele - WITB - 2021 Fortinet Championship
      Mito Pereira - WITB - 2021 Fortinet Championship
      Kevin Tway - WITB -2021 Fortinet Championship
      Joseph Bramlett - WITB - 2021 Fortinet Championship
       
       
       
      • 19 replies
    • 2021 Tour Championship - Discussion and Comments
      Please put any questions or comments here
       
       
       
       
      Odyssey putters - 2021 Tour Championship
      LA Golf putter shafts - 2021 Tour Championship
       
       
       
      • 25 replies

×
×
  • Create New...