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Taylormade Stealth cracked - customer service


Albatross85
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21 minutes ago, jtmagic said:

Callaway handles the same way based on my experience in a similar situation. 

 

I had a Rogue ST LS fairway crack on the sole this spring.  They quickly replaced it.  Sent out the new one and had me ship back the bad one when it arrived.  They asked for a credit card to keep on file incase I didn't ship back the defective one.  

Driver:  Taylormade 300 Mini 9.5* Ventus Black

Fairway:  Callaway Apex UW 21* RDX Black

Irons:  Callaway Razr-X MB 4-PW Modus 125

Wedge: Ping Glide Forged Pro 50S Modus 125

Wedge: Ping Glide Forged Pro 54S Modus 125

Wedge: Ping Glide Forged Pro 59S Modus 125

Putter: Tour Issue Odyssey Protype PT12 Butane Finish

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My Rogue ST Max driver cracked on Tuesday. I called Callaway and they have shipped me out a new one. When I receive it, I will ship back the broken one.

Callaway Rogue ST Max 9° - Fuji Speeder 569 IV

Callaway Epic Flash SZ 3+ 13.5° - GD Tour AD DI 6

Callaway Epic Flash 5W 18° - Fuji Speeder 661 II

Mizuno Pro 223 (4-9) - DG 120 S300

Mizuno T22 45°, 52°, 58° - DG S400 TI

Titleist SM5 62° T Grind - DG S400 TI

Titleist Scotty Cameron Select Newport 2

 

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On 9/10/2022 at 7:16 AM, golfinbrad said:

I have seen this issue with the Stealth, but is this an issue with the Rogue as well?  Not hearing about this from other companies.  Probably just pushing the limit with weight and carbon.

A lot more people game Cally and TM drivers. I'm sure it happens to them all. There is not much material used in drivers, cracks will happen. The Rogue ST was the first driver to crack for me and was a hairline crack on the back. I'm not going to hold it against Cally, they full replaced it.

Callaway Rogue ST Max 9° - Fuji Speeder 569 IV

Callaway Epic Flash SZ 3+ 13.5° - GD Tour AD DI 6

Callaway Epic Flash 5W 18° - Fuji Speeder 661 II

Mizuno Pro 223 (4-9) - DG 120 S300

Mizuno T22 45°, 52°, 58° - DG S400 TI

Titleist SM5 62° T Grind - DG S400 TI

Titleist Scotty Cameron Select Newport 2

 

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11 hours ago, stimpmeterp said:

Cally takes a credit card just in case you don’t ship the bad club back.

Yes, this eliminates the scammers who don't actually own the damaged head, looking for a free driver.

Callaway Rogue ST Max 9° - Fuji Speeder 569 IV

Callaway Epic Flash SZ 3+ 13.5° - GD Tour AD DI 6

Callaway Epic Flash 5W 18° - Fuji Speeder 661 II

Mizuno Pro 223 (4-9) - DG 120 S300

Mizuno T22 45°, 52°, 58° - DG S400 TI

Titleist SM5 62° T Grind - DG S400 TI

Titleist Scotty Cameron Select Newport 2

 

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