Apex Pro 21 face cave

[Haber]

I searched and found a bunch of topics on the 19’s with face caving issues but couldn’t find anything on the 21’s. I ordered them a month ago from Callaway preowned in like new condition and played 4-5 rounds with them. On the range today and flush a few 4 irons and then one comes off dead and sounds weird. Look down and see the face caved in. 
 

kind of disappointed in callaways response. Sorry no left handed 4 irons in stock so we can wait for one or refund the cost from the set…. Still need a 4 iron so I ask if there’s anything new in stock. Well for a new replacement I have to send in the old one for inspection and then wait 3-4 weeks for it to get processed!

 

I just sold my set of JPX tours and have played fully forged irons previously. Is this something of the norm with these cup face irons?

[autronicdsm]

Why are you hitting so high on the face?

 

[Haber]

34 minutes ago, autronicdsm said:

Why are you hitting so high on the face?

 

It was hit out of the middle. That is just where the face failed

[PALS-SSA]

Get an apex UT 21 or 24 instead.  

[autronicdsm]

Things fail at the place of impact, that's where the force is the highest. You can see on 8th groove where the cracks go in 3 different directions.

Edited October 4, 2022 by autronicdsm

[Haber]

7 minutes ago, autronicdsm said:

Things fail at the place of impact, that's where the force is the highest. You can see on 8th groove where the cracks go in 3 different directions.

Don’t think it is even possible to hit it that high on the face off of a mat. Not disagreeing as I would assume the same thing but the ball pushed in the lower left side of the crack and the rest of the face is level if that makes any sense 

[third-times-a-charm]

Callaway and CPO are fantastic with returns and replacements and issues but it all depends on inventory, as you can see. They can't just ship you a brand new one not from the CPO inventory. Their response sounds great IMO and offering a partial refund is something other OEMs probably wouldnt do.

 

And yes with cup face designs from all OEMS with 1mm face thickness, this happens with all kinds of irons.

[Haber]

10 minutes ago, third-times-a-charm said:

Callaway and CPO are fantastic with returns and replacements and issues but it all depends on inventory, as you can see. They can't just ship you a brand new one not from the CPO inventory. Their response sounds great IMO and offering a partial refund is something other OEMs probably wouldnt do.

 

And yes with cup face designs from all OEMS with 1mm face thickness, this happens with all kinds of irons.

Now that I’ve cooled off after the shock of it I agree they’re doing a pretty good job of rectifying it. Just a bummer to be out a club for a 3-4 weeks. 
 

I would think the caving would be reserved for high speed guys I’m usually in the 108-110 range max.

[Red4282]

Send it back and get a refund. Callaways customer service is subpar in my experience.

[autronicdsm]

22 hours ago, Haber said:

Now that I’ve cooled off after the shock of it I agree they’re doing a pretty good job of rectifying it. Just a bummer to be out a club for a 3-4 weeks. 
 

I would think the caving would be reserved for high speed guys I’m usually in the 108-110 range max.

 

110 for driver or 4 iron?

I guess hollow body or cup faces could be more prone to cave in with a really high speed (and if there was some existing defect in the face) but I would expect them to still hold up to strongest guys on tour, no? I mean why design something that will break when a pro uses it?

 

Like others have said, send it back for a partial refund and get a UT or have ebay alerts for 4 irons 😉

[WristySwing]

23 hours ago, Haber said:

Now that I’ve cooled off after the shock of it I agree they’re doing a pretty good job of rectifying it. Just a bummer to be out a club for a 3-4 weeks. 

 

That's been the standard turnaround on RTV to vendors for as long as I've been around in the business (20 years).  It takes time to ship back, inspect, issue the claim, and mail back.

[CUBuffaloes]

On 10/4/2022 at 9:22 AM, autronicdsm said:

Things fail at the place of impact, that's where the force is the highest. You can see on 8th groove where the cracks go in 3 different directions.

 

No. Things fail at the point where the forces exceed the materials strength. This may or may not correspond to the impact location especially in a design like this where the entire face is designed to flex and is also of variable (A.I. tech) thickness. Think of a trampoline that fails at the edge closer to where it's supported instead of the middle where the impact is.

 

 

[bekgolf]

The way the crack propagates from the third to sixth groove looks like there are stress risers in left side of those groove radius.