East Coast Custom Putters

[kdog25]

Sent a mil spec to Ray Pennington. His name is on his public web site so I’m not disclosing personal info. Prepaid via PayPal. He refinished the putter and the work is really nice. Can’t comment on durability but I have no reason to believe it won’t be good. So absolutely no issue with the work done. None whatsoever. But here’s where it takes a weird turn. He did something a little different than what I originally selected. But again I have zero issue. He has his own version of a pro platinum finish that I didn’t see on his site. So again, no issue at all. I asked was there a price difference either way - I thought it was possible I owed. He told me it was $30 cheaper. Been going on for over a week now and still don’t have it. Screen shots attached. Again, work fantastic. But this is silly so just letting the field know. Particularly silly is the I haven’t gotten to my computer yet. Could have used the phone he was texted on and taken care of it in 2 minutes. 
 

And yes, be exause I assume it will be asked  - I did finally file a PayPal claim this morning. 

Edited January 27 by kdog25
Update

[kdog25]

Already an update. Not long after I file a claim and minutes after my post above…

 

 

[kdog25]

I got the refund. I don’t know if it’s in response to the claim. Maybe it’s coincidental. Don’t think it should take a week regardless. Judge for yourselves. 

[kdog25]

Adding pics.Ike I said the work looks really good. 

[kwcsports]

Putter looks great. Paypal can be wonky sometimes. 

[JoeFrigo]

Ive worked with Ray before and hes a very good down to earth man. There was no need to file a dispute for $30. He is correct that if he in fact did refund via PayPal it does take multiple days to process

 

Also when I dealt with him I know he gets busy and the project took a little longer than expected but he was always clear with communication

 

And I agree his work is exceptional. East Coat isnt one of the first names people think of for putter refinishes but I would happily send mine to him again

Edited January 27 by JoeFrigo

[kdog25]

4 minutes ago, JoeFrigo said:

Ive worked with Ray before and hes a very good down to earth man. There was no need to file a dispute for $30. He is correct that if he in fact did refund via PayPal it does take multiple days to process

 

Also when I dealt with him I know he gets busy and the project took a little longer than expected but he was always clear with communication

 

And I agree his work is exceptional. East Coat isnt one of the first names people think of for putter refinishes but I would happily send mine to him again

So 8 days and nothing, no need to file a claim 

- ok. Opinions vary. As far as days to take for the refund, maybe. That’s never been my experience. But there were no emails from PayPal, never told me he issued the refund until this morning. And oddly enough after his last attempt it was immediate. 
 

Again no other issues. He could have had my putter another month. Once I sent him my putter there was no communication which was perfectly fine. He had it, assumed the work would be done, and didn’t wanna bug him. Couldn’t care less. 

[Abh159]

Putter looks like it turned out great. However, I think the weirdest part is that he did something other than what you originally requested and paid for, and he didn't tell you until after the work was already done.

 

I get that maybe what he did was a better option and it cost less, but doing that without asking the customer first is really strange...

[kdog25]

1 minute ago, Abh159 said:

Putter looks like it turned out great. However, I think the weirdest part is that he did something other than what you originally requested and paid for, and he didn't tell you until after the work was already done.

 

I get that maybe what he did was a better option and it cost less, but doing that without asking the customer first is really strange...

Yea it crossed my mind that a strategy like that could backfire. But I’ll say again I’m good with it. And I’ll assume that if I wasn’t he’d have redone it. 

[Jace_bkr]

Am I the only one That finds this post absurd??

 

-The guy refinishes your putter to which you confirm he did an excellent job.

-Originally thinking you could possibly owe money (as stated in your original post), He lets you know it's actually cheaper & you would be seeing a $30 Refund..

-You then file a PayPal claim Because you didn't see $30 you weren't even expecting as quick as you'd like??

 

That about right??

[kdog25]

11 minutes ago, Jace_bkr said:

Am I the only one That finds this post absurd??

 

-The guy refinishes your putter to which you confirm he did an excellent job.

-Originally thinking you could possibly owe money (as stated in your original post), He lets you know it's actually cheaper & you would be seeing a $30 Refund..

-You then file a PayPal claim Because you didn't see $30 you weren't even expecting as quick as you'd like??

 

That about right??

What’s a reasonable time frame to get the refund? At what point is it ok to take action over an anonymous internet payment?

 

I can promise you this. If this was reversed there’s no chance it would take me that long. 

Edited January 27 by kdog25

[JoeFrigo]

59 minutes ago, Jace_bkr said:

Am I the only one That finds this post absurd??

 

-The guy refinishes your putter to which you confirm he did an excellent job.

-Originally thinking you could possibly owe money (as stated in your original post), He lets you know it's actually cheaper & you would be seeing a $30 Refund..

-You then file a PayPal claim Because you didn't see $30 you weren't even expecting as quick as you'd like??

 

That about right??

My thoughts exactly

 

If it was for the full amount or requesting the putter to be sent back, then I would understand. But to file a dispute against the company for $30 is petty. Ray could have easily not said a word and kept the money but was honest enough to let him know he would get credit back...... did I say it was only $30??

 

and did an excellent job on the finish

[kdog25]

19 minutes ago, JoeFrigo said:

My thoughts exactly

 

If it was for the full amount or requesting the putter to be sent back, then I would understand. But to file a dispute against the company for $30 is petty. Ray could have easily not said a word and kept the money but was honest enough to let him know he would get credit back...... did I say it was only $30??

 

and did an excellent job on the finish

Perhaps my getting the refund after the filing is coincidental. Never gonna know. But at what point and at what amount is it ok to act?  How many times do I need to be told I’m gonna do it and it not be done?

 

I didn’t expect everyone to agree and that’s fine. I just don’t agree with taking that long. 

[Abh159]

26 minutes ago, kdog25 said:

Perhaps my getting the refund after the filing is coincidental. Never gonna know. But at what point and at what amount is it ok to act?  How many times do I need to be told I’m gonna do it and it not be done?

 

I didn’t expect everyone to agree and that’s fine. I just don’t agree with taking that long. 

 

FWIW I have to side with you on this one. Sure, $30 really isn't all that much, and he didn't even have to tell you it was cheaper. 

 

That being said... He did say multiple times that he was going to refund you even going as far as giving you a specific date he was doing it. Then, he didn't do it. Who knows if you ever would have gotten the money back if you hadn't filed the dispute. I mean at that point what else were you supposed to do? At the end of the day it all worked out. You got your money and hopefully he realized that he needs to do a little bit better with his communication especially when it involves a customer's money.