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Cleveland/Srixon Customer Service - Long Awaited Updates!


jholz

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I happened to be lucky enough to review the Cleveland Launcher XL driver for WRX. Great club. I've really enjoyed having it in the bag.

 

But, it's the first of the Cleveland drivers to come with an adjustable hosel since they were acquired by Srixon (at least as far as I know). That's where the problem comes in.

 

I've been wanting to tinker with a shaft or two, and just couldn't figure out which adapter I might need to use. I assumed it would be the same as the Srixon adapters - but there are never any guarantees and it's best not to assume anything when it comes to hardware like this.

 

So, I contacted Cleveland Customer Service.

 

At first, they replied that they couldn't help me.

 

Then, I responded "that is pretty lame."

 

After that response, they apparently had a change of heart and are going to send me a couple of adapters, free of charge. We will see if and when they show up.

 

If they do, I'm gonna say this is a pretty good outcome and give Cleveland/Srixon customer service a decent review.

 

When they do arrive on my doorstep, then the big decision comes. Which shaft to buy?

 

 

Edited by jholz
  • Like 1

Cleveland Launcher HB 10.5* - Stock Miyazaki C. Kua 50 Stiff
Callaway Diablo Octane Tour 13* - Aldila NV 75 Stiff
or
Callaway Diablo Edge Tour 15* - Accra Dymatch M5 75
Mizuno F-50 18* - Stock Stiff
or
Callaway Diablo Edge Tour Hybrid 21* - Aldila NV 85 Stiff
Callaway RAZR Tour Hybrid 24* - Stock XStiff
5 - PW Cleveland CG7 Tour Black Pearl - DGSL S300
Cleveland 588 RTX Rotex 2.0 50* DG Wedge
Cleveland 588 RTX Rotex 2.0 54* DG Wedge
Callaway X-Series JAWS Slate CC 58* Stock Wedge
Odyssey White Ice #7 - Golf Pride Oversize

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FYI for anyone that sees this and has the same question, the Cleveland and Srixon adaptors are interchangeable. I switched my ADDI from my ZX5 to the XL head with no issues.

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Callaway Rogue ST Max - Tensei AV White - 8*
Taylormade M3 HL - MFS5 White Tie 60S -0.75" (42.5")

Mizuno JPX 923 HMP - 4-G - Recoil 95 S - 2* upright

Callaway X-JAWS - 52/58*

Odyssey OWorks 2ball  -  34" - 1* loft - 71* lie
Slighter Proto 1 #9/Del Mar design - High Toe - Long neck - Deep Milled face - 33", 370gr, lie 71*, loft 4*

WITB Link

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29 minutes ago, blink3665 said:

FYI for anyone that sees this and has the same question, the Cleveland and Srixon adaptors are interchangeable. I switched my ADDI from my ZX5 to the XL head with no issues.

 

Right on. I suspected this was the case - but had not been able to confirm. Appreciate the insight!

Cleveland Launcher HB 10.5* - Stock Miyazaki C. Kua 50 Stiff
Callaway Diablo Octane Tour 13* - Aldila NV 75 Stiff
or
Callaway Diablo Edge Tour 15* - Accra Dymatch M5 75
Mizuno F-50 18* - Stock Stiff
or
Callaway Diablo Edge Tour Hybrid 21* - Aldila NV 85 Stiff
Callaway RAZR Tour Hybrid 24* - Stock XStiff
5 - PW Cleveland CG7 Tour Black Pearl - DGSL S300
Cleveland 588 RTX Rotex 2.0 50* DG Wedge
Cleveland 588 RTX Rotex 2.0 54* DG Wedge
Callaway X-Series JAWS Slate CC 58* Stock Wedge
Odyssey White Ice #7 - Golf Pride Oversize

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Related to Cleveland/Srixon customer service. I've owned an OG Huntington Beach 11S since 2020. In early December 2022, I standing on the third green and the putter head snapped off. Despite it not being under warranty, Cleveland golf said they would take a look to see what they could do which is all I can ask for. I'm picking the putter up on Sat and anxious to see what they did to fix it. 

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Ping G430LST 10.5' - Ventus Blue 6S
Srixon ZX 15' - HZDUS Smoke Blue RDX 6.0
Ping G 3 Hybrid

Ping G 430 4 Hybrid

Srixon ZX5 MK2 5, ZX7 MK2 6-GW - Nippon Modus 105S
Titleist SM9 54' and 58' - S Grind
Cleveland HB Soft 11S

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  • 2 weeks later...
On 2/1/2023 at 10:23 AM, XHoop24 said:

Related to Cleveland/Srixon customer service. I've owned an OG Huntington Beach 11S since 2020. In early December 2022, I standing on the third green and the putter head snapped off. Despite it not being under warranty, Cleveland golf said they would take a look to see what they could do which is all I can ask for. I'm picking the putter up on Sat and anxious to see what they did to fix it. 

As a follow up - Cleveland really delivered on this item for me. Even with it out of warranty, they sent my putter back with a new head. I paid for the return shipping , but that was it. I love this putter and really hope this one lasts for 10+ years. 

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Ping G430LST 10.5' - Ventus Blue 6S
Srixon ZX 15' - HZDUS Smoke Blue RDX 6.0
Ping G 3 Hybrid

Ping G 430 4 Hybrid

Srixon ZX5 MK2 5, ZX7 MK2 6-GW - Nippon Modus 105S
Titleist SM9 54' and 58' - S Grind
Cleveland HB Soft 11S

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21 minutes ago, XHoop24 said:

As a follow up - Cleveland really delivered on this item for me. Even with it out of warranty, they sent my putter back with a new head. I paid for the return shipping , but that was it. I love this putter and really hope this one lasts for 10+ years. 

 

Right on! Good news for you!

 

I'm still waiting for my adapter sleeves to arrive, but trying to price some shafts currently. Hopefully they will show up soon.

  • Like 1

Cleveland Launcher HB 10.5* - Stock Miyazaki C. Kua 50 Stiff
Callaway Diablo Octane Tour 13* - Aldila NV 75 Stiff
or
Callaway Diablo Edge Tour 15* - Accra Dymatch M5 75
Mizuno F-50 18* - Stock Stiff
or
Callaway Diablo Edge Tour Hybrid 21* - Aldila NV 85 Stiff
Callaway RAZR Tour Hybrid 24* - Stock XStiff
5 - PW Cleveland CG7 Tour Black Pearl - DGSL S300
Cleveland 588 RTX Rotex 2.0 50* DG Wedge
Cleveland 588 RTX Rotex 2.0 54* DG Wedge
Callaway X-Series JAWS Slate CC 58* Stock Wedge
Odyssey White Ice #7 - Golf Pride Oversize

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  • jholz changed the title to Cleveland/Srixon Customer Service - Long Awaited Updates!

Just wanted to give anyone interested an update on this saga.

 

Cleveland customer service ran me around for awhile. They agreed to send me an adapter - free of charge - pretty quickly. But, getting it out the door and on the way to me proved challenging.

 

First, they claimed problems with my shipping address - and I called them on it. The address wasn't a problem when they originally sent me the driver - of course - so hard to see how it could be a problem now...

 

Then, they passed me off to another CS rep who began the whole "OEMs don't distribute components for general retail" line...and I called them on that too. I mean, I'm not asking them to sell me heads, just a shaft adapter. Other folks sell them. I mean, if Golfworks had them in stock, I wouldn't even be bothering you, kind of thing...

 

No response - but about five days later, a new adapter showed up on my doorstep. Classic Cleveland.

 

Just ordered a UST/Mamiya Proforce V2 in F3-R Flex. Gonna tip it a half-inch, install the adapter (my first), and get it to a 44" playing length.

 

Hoping for good things. Glad this saga has come to a close. Good lord, golf equipment can be such a hassle.

  • Like 3

Cleveland Launcher HB 10.5* - Stock Miyazaki C. Kua 50 Stiff
Callaway Diablo Octane Tour 13* - Aldila NV 75 Stiff
or
Callaway Diablo Edge Tour 15* - Accra Dymatch M5 75
Mizuno F-50 18* - Stock Stiff
or
Callaway Diablo Edge Tour Hybrid 21* - Aldila NV 85 Stiff
Callaway RAZR Tour Hybrid 24* - Stock XStiff
5 - PW Cleveland CG7 Tour Black Pearl - DGSL S300
Cleveland 588 RTX Rotex 2.0 50* DG Wedge
Cleveland 588 RTX Rotex 2.0 54* DG Wedge
Callaway X-Series JAWS Slate CC 58* Stock Wedge
Odyssey White Ice #7 - Golf Pride Oversize

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