Jump to content

PayPal refund question


Howie

Recommended Posts

I recently contacted a fellow GolfWRXer about an item he was selling. We exchanged a couple of DMs, agreed on a price, and after considering things over dinner sent him a note a few hours later indicating I'd do the deal and PayPal'ed the funds.

 

The next morning I received a PM indicating another GolfWRXer had "beaten me to the punch" and a PayPal refund was sent. I understood this, and obviously would have appreciated a heads-up so I knew not to send, but was very confused to learn the refund was shorted by $10- PayPal called this a "partial refund". I reached back out and asked that the full refund be sent and received a PM with some gibberish about the difference in the PayPal fee. I then received a payment for $9.70 (not $10) and there was a PayPal fee included. I have no idea why he didn't use the gifted/friends & family option, which would have made me completely whole for an item I literally didn't buy, but that is what occurred.

 

The member left the DM conversation at that point. I'm not inclined to start a new DM exchange over $0.30, but in 18 years as a member hadn't seen anything like this so wondered if I've just been lucky or is such behavior somewhat common? The fact the full amount wasn't initially refunded- and why the "partial refund" was utilized is what is confusing me. I've refunded buyers their full amount paid in the past and have received the same from sellers on occasion. It's always been a very simple and straightforward process. Perhaps I'm missing something from a PayPal standpoint that may have changed?

Link to comment
Share on other sites

28 minutes ago, Howie said:

I recently contacted a fellow GolfWRXer about an item he was selling. We exchanged a couple of DMs, agreed on a price, and after considering things over dinner sent him a note a few hours later indicating I'd do the deal and PayPal'ed the funds.

 

The next morning I received a PM indicating another GolfWRXer had "beaten me to the punch" and a PayPal refund was sent. I understood this, and obviously would have appreciated a heads-up so I knew not to send, but was very confused to learn the refund was shorted by $10- PayPal called this a "partial refund". I reached back out and asked that the full refund be sent and received a PM with some gibberish about the difference in the PayPal fee. I then received a payment for $9.70 (not $10) and there was a PayPal fee included. I have no idea why he didn't use the gifted/friends & family option, which would have made me completely whole for an item I literally didn't buy, but that is what occurred.

 

The member left the DM conversation at that point. I'm not inclined to start a new DM exchange over $0.30, but in 18 years as a member hadn't seen anything like this so wondered if I've just been lucky or is such behavior somewhat common? The fact the full amount wasn't initially refunded- and why the "partial refund" was utilized is what is confusing me. I've refunded buyers their full amount paid in the past and have received the same from sellers on occasion. It's always been a very simple and straightforward process. Perhaps I'm missing something from a PayPal standpoint that may have changed?

Here’s a quick link about their “processing fees” you don’t get back now.

 

https://www.nerdwallet.com/article/small-business/how-to-refund-a-payment-on-paypal

 

  • Thanks 2

 

 

 

 

 

 

 

 

Link to comment
Share on other sites

13 minutes ago, golffeen007 said:

Yes , PayPal charges to refund your buyers now. It’s a bush league move on their part , but it’s part of their new rollout as of months ago. May want to go to their website and check it out. 

 

Wow, didn't know this. Appreciate this knowledge.

 

Is Venmo better in this regard? If so, might have to transition over to that platform for future transactions.

  • Like 1
Link to comment
Share on other sites

1 hour ago, Howie said:

I recently contacted a fellow GolfWRXer about an item he was selling. We exchanged a couple of DMs, agreed on a price, and after considering things over dinner sent him a note a few hours later indicating I'd do the deal and PayPal'ed the funds.

 

The next morning I received a PM indicating another GolfWRXer had "beaten me to the punch" and a PayPal refund was sent. I understood this, and obviously would have appreciated a heads-up so I knew not to send, but was very confused to learn the refund was shorted by $10- PayPal called this a "partial refund". I reached back out and asked that the full refund be sent and received a PM with some gibberish about the difference in the PayPal fee. I then received a payment for $9.70 (not $10) and there was a PayPal fee included. I have no idea why he didn't use the gifted/friends & family option, which would have made me completely whole for an item I literally didn't buy, but that is what occurred.

 

The member left the DM conversation at that point. I'm not inclined to start a new DM exchange over $0.30, but in 18 years as a member hadn't seen anything like this so wondered if I've just been lucky or is such behavior somewhat common? The fact the full amount wasn't initially refunded- and why the "partial refund" was utilized is what is confusing me. I've refunded buyers their full amount paid in the past and have received the same from sellers on occasion. It's always been a very simple and straightforward process. Perhaps I'm missing something from a PayPal standpoint that may have changed?

He should have just refused the payment.  I do it all the time and there is no fee by PayPal.

  • Like 2
  • Thanks 1
Link to comment
Share on other sites

1 hour ago, Howie said:

I'm trusting he didn't instead sell to another at a higher price after accepting my payment. 


Never say never. It’s not like it hasn’t happened here before.

  • Like 1

Callaway Rogue ST Max 10.5°/Xcaliber SL 45 a flex,Callaway Rogue ST Max Heavenwood/Xcaliber FW r flex, Maltby KE4 ST-H 3h/Xcaliber HY r flex, Maltby KE4 ST-H 4h/Xcaliber HY r flex, Maltby KE4 Tour TC 5h/Xcaliber HY r flex, Maltby KE4 Tour+ 6-G/Xcaliber Rapid Taper r flex, Maltby TSW 54° & 58°/Xcaliber Wedge 85 r flex, Ping Sigma 2 Tyne 4

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Our picks

    • 2023 RSM Classic - Discussion and Links to Photos
      Please put and questions or comments here
       
       
       
       
      General Albums
       
      2023 RSM Classic - Monday #1
      2023 RSM Classic - Monday #2
       
       
       
       
       
      WITB Albums
       
      Jacob Tilton - GA PGA Section Champ - WITB - 2023 RSM Classic
      Josh Teater - WITB 2023 RSM Classic
      Grayson Murray - WITB - 2023 RSM Classic
      Chris Kirk - WITB - 2023 RSM Classic
      Ben Kohles - WITB - 2023 RSM Classic
       
       
       
       
       
       
       
      Pullout Albums
       
      Ping S159 wedges - 2023 RSM Classic
      Ping G430 Max 10K driver - 2023 RSM Classic
      New Toulon Seaside putter - 2023 RSM Classic
      SeeMore putters - 2023 RSM Classic
      Cameron putters - 2023 RSM Classic
      New Bettinardi putters - 2023 RSM Classic
      Custom Swag putter & cover - 2023 RSM Classic
      Two Thumb prototype grip - 2023 RSM Classic
      Cobra Dark Speed driver - 2023 RSM Classic
       
       
       
       
       
       
       
       
       
       
        • Like
      • 15 replies
    • 2023 Charles Schwab Cup Championship - Discussion and Links to Photos
      Please put any questions or comments here
       
       
      General Albums
       
      2023 Charles Schwab Cup Championship - Tuesday Mini Gallery (Vijay, Retief, KJ and more)
       
       
       
       
       
      WITB Albums
       
      K.J. Choi WITB – 2023 Charles Schwab Cup Championship
       
       
       
       
       
        • Thanks
      • 11 replies
    • 2023 Sanderson Farms - Discussion and Links to Photos
      Please put any questions or comments here
       
       
       
       
       
      General Albums
       
      2023 Sanderson Farms - Tuesday #1
      2023 Sanderson Farms - Tuesday #2
      2023 Sanderson Farms - Tuesday #3
       
       
       
       
       
       
       
      WITB Albums
       
      Brent Grant - WITB - - 2023 Sanderson Farms
      Matti Schmid - WITB - 2023 Sanderson Farms
      Paul Haley - WITB - 2023 Sanderson Farms
      Will McGirt - WITB - - 2023 Sanderson Farms
      Sung Kang WITB - 2023 Sanderson Farms
      Ben Taylor - WITB - - 2023 Sanderson Farms
      Ford Clegg - WITB - 2023 Sanderson Farms
       
       
       
       
       
       
       
      Pullout Albums
       
      New Toulon Design Montecito putter - 2023 Sanderson Farms
      Augusto Nunez - custom Cameron putter - 2023 Sanderson Farms
      New adapter for putters with graphite shaft - 2023 Sanderson Farms
       
       
       
       
       
       
       
       
      • 4 replies
    • 2023 Walmart NW Arkansas Championship (LPGA) - Discussion and Links to Photos
      Please put any questions or comments here
       
       
       
       
      General Albums
       
      2023 Walmart NW Arkansas Championship (LPGA) - Tuesday #1
      2023 Walmart NW Arkansas Championship (LPGA) - Tuesday #2
      2023 Walmart NW Arkansas Championship (LPGA) - Tuesday #3
       
       
       
       
       
       
      WITB Albums
       
      Lydia Ko - WITB 2023 Walmart NW Arkansas Championship (LPGA)
      K.K. Park - WITB 2023 Walmart NW Arkansas Championship (LPGA)
      Pernilla Lindberg - WITB 2023 Walmart NW Arkansas Championship (LPGA)
      Azahara Munoz - WITB 2023 Walmart NW Arkansas Championship (LPGA)
      Amy Kang - WITB 2023 Walmart NW Arkansas Championship (LPGA)
      Lucy Li - WITB 2023 Walmart NW Arkansas Championship (LPGA)
      Alexa Pano - WITB 2023 Walmart NW Arkansas Championship (LPGA)
      Su Oh - WITB - 2023 Walmart NW Arkansas Championship (LPGA)
      Marina Alex - WITB - 2023 Walmart NW Arkansas Championship (LPGA)
       
       
       
       
       
       
       
       
        • Like
      • 27 replies
    • 2023 Nationwide Children's Champ- Discussion & Links to Photos
      Please put any questions or comments here
       
       
       
      General Albums
       
      2023 Nationwide Children's Championship - Monday #1
       
       
       
       
       
       
      WITB Albums
       
      Kevin Dougherty - WITB - 2023 Nationwide Children's Championship
      Cody Blick - WITB - 2023 Nationwide Children's Championship
      Wilson Furr - WITB - 2023 Nationwide Children's Championship
      Brian Campbell - WITB - 2023 Nationwide Children's Championship
      Cristobal del Solar - WITB - 2023 Nationwide Children's Championship
      Chris Petefish - WITB - 2023 Nationwide Children's Championship
      Camilo Villegas - WITB - 2023 Nationwide Children's Championship
      Jared Wolfe - WITB - 2023 Nationwide Children's Championship
      Trace Crowe - WITB - 2023 Nationwide Children's Championship
      Nick Lindheim - WITB - 2023 Nationwide Children's Championship
      Chandler Phillips - WITB - 2023 Nationwide Children's Championship
      Daniel Summerhays - WITB - 2023 Nationwide Children's Championship
      Kevin Velo - WITB - 2023 Nationwide Children's Championship
      Bo Hoag - WITB - 2023 Nationwide Children's Championship
      Sam Saunders - WITB - 2023 Nationwide Children's Championship
       
       
       
       
       
       
       
       
       
       
      • 0 replies

×
×
  • Create New...