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Been on hold with uPro tech support for almost an hour
Ok, I have been on hold with uPro for almost and hour to get the following questions answered. Can anyone beat them to it?

My home course is not mapped in pro mode. When they say they will do it in 4 days, does that mean pro mode or just basic?

Pro vs Basic. Simple question, but if I download the pro mode do I need the basic mode?

The sync gui. I thought they fixed it so that I could minimize it. I currently can not.

Mark function. I thought they changed it to display the distance as I moved instead of waiting until I hit mark again.

I got an error that said all my courses did not download. They all appear to be there and when I resync'd it did not repeat the error. Am I ok?

This thing isn't waterproof right?

On your marks, get set.......

(Currently 11:00pm est)
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Ok, I have been on hold with uPro for almost and hour to get the following questions answered. Can anyone beat them to it?

 

My home course is not mapped in pro mode. When they say they will do it in 4 days, does that mean pro mode or just basic?

 

Pro vs Basic. Simple question, but if I download the pro mode do I need the basic mode?

 

The sync gui. I thought they fixed it so that I could minimize it. I currently can not.

 

Mark function. I thought they changed it to display the distance as I moved instead of waiting until I hit mark again.

 

I got an error that said all my courses did not download. They all appear to be there and when I resync'd it did not repeat the error. Am I ok?

 

This thing isn't waterproof right?

 

On your marks, get set.......

 

(Currently 11:00pm est)

 

ok. 1 hour 15 minutes until someone picked up. Once I got them on the phone the rep was great. He went on to explain he was the only one there tonight and that is an unusual occurance. I'm willing to give them the benefit of the doubt based on other feedback and how well he handled the call.

 

The answers I got in case someone else has these questions.

 

"My home course is not mapped in pro mode. When they say they will do it in 4 days, does that mean pro mode or just basic?"

 

This "offer" is no longer available. I was able to find a reference to it in the FAQ so he contacted the mapping group and is going to push it through. Guess I'll see in 4 days.

 

"Pro vs Basic. Simple question, but if I download the pro mode do I need the basic mode?"

 

As I thought, dumb question. If you have the pro mode you do not need the basic mode.

 

"The sync gui. I thought they fixed it so that I could minimize it. I currently can not."

 

Old firmware. He emailed me a link and I am updating now.

 

"Mark function. I thought they changed it to display the distance as I moved instead of waiting until I hit mark again."

 

Same answer as above.

 

"I got an error that said all my courses did not download. They all appear to be there and when I resync'd it did not repeat the error. Am I ok?"

 

Not a problem. I am ok now. Firmware push should fix this.

 

"This thing isn't waterproof right?"

 

Not at all. Quick checks in damp conditions ok. Standing water not. :-)

 

-Bryan

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