what do I do now?

[trickyric]

I sold a set of irons on Ebay and clearly put in the description that I only sell to paypal confirmed address and verified accout.

the buyer pays me from a non confirmed address. I am now not protected from a charge back.

I have requested that the buyer confirm his address before I ship.

what do I do now the buyers is also in Hawaii.

thanks,

Trickyric

[gerryzu]

I sell a TON of stuff on Ebay. Half of the addresses are unconfirmed because they just set up the account. If it were me, I would ship and not worry about it. I have never been burned by that. Plenty of other stuff, but not that. If you were shipping to Malaysia or other countries, it would be another story perhaps. Just my experience and opinion. You have to do what you are comfortable with.

[pitchmaster1224]

I sell a TON of stuff on Ebay. Half of the addresses are unconfirmed because they just set up the account. If it were me, I would ship and not worry about it. I have never been burned by that. Plenty of other stuff, but not that. If you were shipping to Malaysia or other countries, it would be another story perhaps. Just my experience and opinion. You have to do what you are comfortable with.

 

agreed...i ship a lot as well and never been burned by an unconfirmed address

[adinferno]

I usually require a signiture for larger items, and track the shipment. I also insure it.

That way you protect your interests. If they claim not to recieve it, File a claim with the postal service.

I have had happen to me twice a bidder that paid immediatly, (no prob there) and after a month, contact me, and say they did not recieve. I always keep the postal info, to show who signed for it, and when it was delivered. This nips it in the bud. But I wonder what they would do if I lost the slip, or did not require it?

Hope this gives you another side of it.

[gerryzu]

Yes. Delivery confirmation is a MUST. I had someone a LONG time ago try that "I didn't get it" bit on me. Ever since, NOTHING goes out without delivery confirmation of some kind. With delivery confirmation you can always say that USPS says you got it at day/time. If you don't have it, contact police and/or insurance company.

[happygolfer]

I put the same requirments for buyers who want to pay with paypal. I have received payments for non-confirmed addresses and I have REFUNDED the payments. The only time I have shipped to an unconfirmed address is when the buyer was a repeat customer or the buyer turned out to be someone who had a good reputation on the boards. I would agree that signature confirmation is a must but means nothing in a paypal dispute then you ship to an unconfirmed address when the buyers name is "Joe Smith" and the signature confirmation is signed "John Jones". I'd rather be out listing fees than a set of clubs. Just my 2 cents.