Leupold Customer Service Question

[tjetski]

My Leupold rangefinder has a black speck when looking through the optics. From reading old reviews, it appears this is not that uncommon.

 

I have heard Leupold has the best customer service hands down. I have called twice in the past few days and have left my number both times and never got a call back. I am currently on hold and am in 28th position on hold. This seems crazy.

 

Should I email? What success have people had with them in the past?

 

Also, will they just have me send it in and send me back a new one? Thanks

[Sean2]

I had a problem with mine (three year old model). I emailed them, they responded quickly, and asked me to ship it to him. They ended up shipping me a brand new one at no cost (the new model too).

[SHIVAN]

Email them, or see if your local Leupold dealer will handle it for you....

[tjetski]

I had a problem with mine (three year old model). I emailed them, they responded quickly, and asked me to ship it to him. They ended up shipping me a brand new one at no cost (the new model too).

 

Thanks for the info. I emailed them. I used to have the 3i2 and loved it. Ended up giving it to my brother which I regret. Loved the 3i2.

 

In the email I asked if I could return the 1i2 and pay the difference for the 3i2. Was worth asking. Regardless I expect to get a new 1i2.

 

Looks like email is the way to go. They did call me back a few hours after I left my number but it connected when I answered then hung up which is frequent when solicitors call.

 

I will update.

[Sean2]

I had a problem with mine (three year old model). I emailed them, they responded quickly, and asked me to ship it to him. They ended up shipping me a brand new one at no cost (the new model too).

 

Thanks for the info. I emailed them. I used to have the 3i2 and loved it. Ended up giving it to my brother which I regret. Loved the 3i2.

 

In the email I asked if I could return the 1i2 and pay the difference for the 3i2. Was worth asking. Regardless I expect to get a new 1i2.

 

Looks like email is the way to go. They did call me back a few hours after I left my number but it connected when I answered then hung up which is frequent when solicitors call.

 

I will update.

 

Good luck. They sent me a new GX-3i2. I had the older version.

[blink3665]

You can probably add yourself to the long list of people in the Leupold Customer Service thread that sent in an old model and received the most recent model. I would assume that it's too much of a hassle for them to charge you the difference between a 1 and a 3... but it never hurts to ask.

[tjetski]

I had a problem with mine (three year old model). I emailed them, they responded quickly, and asked me to ship it to him. They ended up shipping me a brand new one at no cost (the new model too).

 

Thanks for the info. I emailed them. I used to have the 3i2 and loved it. Ended up giving it to my brother which I regret. Loved the 3i2.

 

In the email I asked if I could return the 1i2 and pay the difference for the 3i2. Was worth asking. Regardless I expect to get a new 1i2.

 

Looks like email is the way to go. They did call me back a few hours after I left my number but it connected when I answered then hung up which is frequent when solicitors call.

 

I will update.

 

Good luck. They sent me a new GX-3i2. I had the older version.

 

Thanks! Which older version did you have? What was wrong with it? Email or Call?

[tjetski]

I talked to a rep this morning and he mentioned that paying for the upgrade is a possibility and they will call me. I am going to overnight the rangefinder today. I will be shocked if they actually make me pay the $100 difference. We shall see.

[AppState09]

I talked to a rep this morning and he mentioned that paying for the upgrade is a possibility and they will call me. I am going to overnight the rangefinder today. I will be shocked if they actually make me pay the $100 difference. We shall see.

 

I'm in the same boat as you right now. My 3i delivered to Leupold on the 19th last month. I asked if I could upgrade to the 4i2, they said no problem and it would be $100.

 

The only issue I have had thus far is that no one has touched or even acknowledged receipt of my device since mid-January. I was told to expect contact in 5 more business days. Can't wait to see what comes back to me!

[Sean2]

I had a problem with mine (three year old model). I emailed them, they responded quickly, and asked me to ship it to him. They ended up shipping me a brand new one at no cost (the new model too).

 

Thanks for the info. I emailed them. I used to have the 3i2 and loved it. Ended up giving it to my brother which I regret. Loved the 3i2.

 

In the email I asked if I could return the 1i2 and pay the difference for the 3i2. Was worth asking. Regardless I expect to get a new 1i2.

 

Looks like email is the way to go. They did call me back a few hours after I left my number but it connected when I answered then hung up which is frequent when solicitors call.

 

I will update.

 

Good luck. They sent me a new GX-3i2. I had the older version.

 

Thanks! Which older version did you have? What was wrong with it? Email or Call?

 

The generation before. I think the GX-3i. The yardages were only two digits. I emailed them.

[tjetski]

I talked to a rep this morning and he mentioned that paying for the upgrade is a possibility and they will call me. I am going to overnight the rangefinder today. I will be shocked if they actually make me pay the $100 difference. We shall see.

 

I'm in the same boat as you right now. My 3i delivered to Leupold on the 19th last month. I asked if I could upgrade to the 4i2, they said no problem and it would be $100.

 

The only issue I have had thus far is that no one has touched or even acknowledged receipt of my device since mid-January. I was told to expect contact in 5 more business days. Can't wait to see what comes back to me!

 

They said the same thing to me. I overnighted mine last week and it arrived the next morning. This was last Friday so it sounds like I need to wait a few weeks to check on it. MSRP shows the 1i2 only $100 less than the 3i2. I am interested what they will offer me. I did ship it through my company via UPS air overnight which cost $66 lol. I am hoping I can use that towards my negotiating.

 

I had a problem with mine (three year old model). I emailed them, they responded quickly, and asked me to ship it to him. They ended up shipping me a brand new one at no cost (the new model too).

 

Thanks for the info. I emailed them. I used to have the 3i2 and loved it. Ended up giving it to my brother which I regret. Loved the 3i2.

 

In the email I asked if I could return the 1i2 and pay the difference for the 3i2. Was worth asking. Regardless I expect to get a new 1i2.

 

Looks like email is the way to go. They did call me back a few hours after I left my number but it connected when I answered then hung up which is frequent when solicitors call.

 

I will update.

 

Good luck. They sent me a new GX-3i2. I had the older version.

 

Thanks! Which older version did you have? What was wrong with it? Email or Call?

 

The generation before. I think the GX-3i. The yardages were only two digits. I emailed them.

 

Did they end up calling you or you just found it in the mail?

[Sean2]

 

 

Did they end up calling you or you just found it in the mail?

 

Everything was done via email.

[tjetski]

Ended up paying $100 for a 3i2.. Send in 1i. Very pleased with the quick 2 week turnaround time. Even asked to pay for 2 day shipping instead of UPS ground and they took care of it for free.

 

Leupold is as good as it gets.