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At the PlayGolf in Manchester
Wow, ok, so I had no clue as to the notoriety of this store before I went. I was in Manchester for a couple of weeks for work and ended up going to the AG there to enquire about custom fit irons. The guy I spoke to was INCREDIBLY rude, this was a couple of days after The Open Championship and apparently he had just flown back. He was attending because he was one of Darren Clarke's guys, actually the way he put it was that DC was one of his guys. That's all well and good, I was just as happy as the other guy that DC had won, he deserved it and is a stand up guy. But to simply fob off a customer like that is seriously out of order. I asked him how much the custom fitting was for irons, and he just says "£35 for 15 minutes". I look at him as if he's nuts, and he then goes on to say, "everyone charges that, you won't get much cheaper". Okay, so I'm standing in front of him with holding a set of MP-32's with PX's in them and a couple of decent level amateur tournament bag tags adorning my pencil bag, does he seriously think I'm falling for this s**t?

I know for a fact that Urban Golf in London charges £85 for 90 minutes, you test everything, irons and wedges and you get a take away sheet as well. So I ask, "Do I get a take away sheet for that price?" and he looks at me like I'm an idiot. "No," he says, "I keep everything". OK, I have no problem with places that charge say £20 for 30 minutes keeping your specs, they run a business and can't risk losing you to online companies and they'll probably give you the £20 off the price of your irons if you buy from them. But £35 for 15 mins? Are you kidding me? So I decide to carry on with my line of questioning. "How long will it take to order in the Titleist D3 with the RIP 60 X?" I ask, "About a week, but there is an upcharge for all X shafts" the goon replies. So, now I know for a fact that's incorrect. Maybe there's an upcharge for the beta or the gamma but not the stock 60X. So I ask him if he can confirm that with Titleist, guy says there's no point, I know there's an upcharge, then he adds you probably don't need an X. Yup, considering the guys never seen me hit a ball, so I show him my current Kai'Li 60x. Somehow, I managed to keep my mouth shut and didn't ask him how the hell he managed to get to know DC with an attitude like that. By this time, I've had it and just wander out onto to the range to hit some balls whilst imagining his face on them. i actually didn't say a word, just wandered out with him looking at me.

I have no idea how helpful the other staff are, but holy cow this guy was a piece of work.

TL;DR
Went to american golf in trafford (it was at the range, I didn't actively go there, it was simply convenient), was treated like an idiot. Now I'm raging.
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